After giving this business another chance, stay away from here- just like the other reviews say. I had an issue with a leaking oil cartridge and they made me pay $2 more for a replacement, but would not give me the same strain I originally purchased. No one took responsibility and they blamed everyone else for the issue (Liberty Reach etc) I am reviewing again because I left totally dissatisfied with their complete lack of customer concern AND after reaching out to them on their website, they never even acknowledged my contact. How a business can exist where they can sell any crap they want and need not care about returns or repeat business- if I was the owner and manager, I would be ashamed at the fraud of a business they have started. So, be warned- they only want your cash (debit cards will cost you a fee that they don't tell you about) and they do not do any quality control. THAT is left to the customer. There are plenty of other stores that really do care and want your business and will earn your repeat business. read more

First time in since this place opened. They have expanded parking, there is now a lot in the back of the building in addition to the few spots up front. When you enter, you have to wait in a lobby area for them to check your ID then you are able to enter. An employee approached me within a minute to help me out - I certainly appreciate basically having a personal shopper, they give good feedback and recommendations. It was rather busy when I stopped by too. I signed up for their free club, the guy said certain days there are specials and vendors in store, and in your birthday month you get 20% off. Prices have dropped considerably - check their website for their current menu of items, including deals. For those of you complaining of ATM fees, there is a sign on the counter stating so, and they tell you before you use your card how that works. So it is not like it is a secret or a hidden thing. Just pay in cash then. read more

I have been in to this business several times and usually have pretty okay experience. The prices are on the higher end, but they have some budget offerings as well. What I like most is the clean atmosphere and the variety of product. After today, though, I am altering my previous review and I likely will not be back. As with most rec places, they need to see your ID at the door. So today my buddy and I got to the door and waited a couple of minutes until the line started to grow and I observed that the customer service representative directly across from the door was just chatting to an attractive customer and not in the process of a sale. I figured it wouldn't be a horrible thing to do a polite little knock on the glass just to let him know that I was there. The other customer service representative who was actually busy then sharply says "We'll be right with you man...", which I was okay with and I did acknowledge that HE was busy. Unfortunately, he then took the opportunity to literally smack talk us to another customer, as if I couldn't hear him. "It's like...I see ya there, man. we'll get to ya, geeeeez", he mumbled. Excuse me? You got a lazy salesman leaning on the counter batting his eyes at a female customer who could have EASILY taken 1 second to let the 5 people who were waiting at the door in. Hell, even if he WAS in the middle of a sale, I'm certain that customer wouldn't have minded him saying "Excuse me one second, just let me let these people in". I'm a patient person, but I don't like being ignored on purpose and I don't like being smack talked right in front of me. I decided to bite my lip about the situation because I didn't want to cause a scene and ruin other customers' experiences in the place, but where I come from, you don't rip on a customer right in front of them even if you are bothered by their actions. Not that I actually did anything bothersome. To make it even more of a lovely experience, the guy who did open to door for me gave me the cold shoulder the rest of the time. He helped me, he said "have a nice day", but you could tell he was annoyed at us. Well, I'm really damn sorry that I bothered you, man. I just wanted to patronize your business. I think I'll be heading over to Woodinville next time. Thanks. read more

I'm Commander Schessler, and this is my favorite store on the citidel. The staff is very knowledgeable, and the selection is great!

The staff was condescending and lacked knowledge! It took three tries and 300 dollars to get any medicine of any therapeutic value. One young girl laughed at my wife and said of course all the best indica is gone!! 21 plus...Green Theory-Factoria sells bunk for top dollar. read more

Bouncer at the front was super friendly and keeps it real. Bud tenders should try to up there game in customer interactions if possible. Overall quality of the store is clean and well kept for the most part. read more

Found this to be a very positive experience overall. The security guards were very engaging and chatty while performing their duties! They made a MAJOR effort to engage with you while waiting in line outside. They also had umbrellas just in case the weather turned on you! Once inside you're personally greeted by an individual associate, Kevin was my guy, and he walked me through the shop and their offerings. Clarified any questions and made sure to point out the differences between the novelty products versus the actual everyday stuff. Prices are high, no pun intended, at $30-$120 per gram. Just remember with the way the law is written this is the legal solution that the people chose and have only ourselves to blame. read more

The customer service was. The staff was Knowledgeable. Would come back on my next trip!!!

I've been visiting Green Theory regularly since they opened. If you are just looking for the cheapest legal weed, this is not your store. This store is for moneyed people that want to find the best weed for their money, and like getting advice from savvy bud-tenders. And really, the prices have come down. The Juju joins that were up to 100 at one point, and which you can get medically for 20 bucks, are down around 50 I think now. It's clean, bright, and they recently added additional parking in the lot up the hill behind them. 99% of the employees I've talked to there (and there are quite a few) are kind, funny, helpful, and most of all SUPER knowledgable. At first I came in asking for whatever strain I had researched, or a strain I already knew. Now I ask my tender what they like, and they are always spot-on. The most knowledgeable guy is the one with the sweet facial tatts. He's not really a classic shmoozy sales guy, and can be a little gruff, but he knows his stuff. If he says a strain makes you happy, sleepy, and won't give you munchies, rest assured, you will get those effects. And by law, they cannot accept returns due to the law. No store can. So a) take care of your investment. If you spend 80 bucks on a .5g of oil and leave it laying on your car seat to leak.... well... b) Complain to the grower\supplier. Liberty Reach, Evergreen, and Dama all make cartridges, see if one brand works better than the other for you. read more

Great price on an assortment of items. Customer service has always been pretty great and their point deal works out I always leave with a discount for the most part ! Thank you for the great quality green theory read more

I'd been to the Bellevue store several times but had not been since they moved to the Factoria location. I went last week for the first time to find a tacky looking building and less than enthusiastic staff. When asking for recommendations or staff favorites, we were met with shrugs and very little feedback. Not sure if ownership changed or just staffing but they weren't excelling in customer service...at least not that day. read more

This is a solid place with a friendly staff that has decent prices. Wouldn't mind a better selection with cartridges but over all one of my favorite spots in WA read more

This place is awesome great selection and the staff are amazing. All of the guys are super chill and very helpful, the ladies are beautiful super sweet and helpful I've been coming here for years and probably always will! read more

Love this place. Everyone's extremely nice, professional and goes out of their way to take care of you. Chad constantly tells me what's the new best stuff in - they have the best top shelf around. You cannot compare this shop to the others in the area, it's simply to good. Always good vibes here. read more

Was a customer at the Bellevue location for years until they were forced to move, averaging at about 35$ a day when the math is done. My issue here is the fact that they got rid of all loyalty rewards and the 50+ dollars I had saved up. Now I wouldn't normally be so "butt-hurt", except that on the last couple days of closing I asked, and was then told by an employee that I wouldn't have to worry about spending my 50+ reward dollars that day as they would be transferring rewards to the new location. Its been months and after calling a few times and hearing random excuses its starting to feel that they decided to cut the loyalty program in order to save themselves a bunch of money. So due to that, I can't continue to support a business that treats its loyal customers by lying to their faces. I have since started shopping at Novel Tree and they provide a loyalty service. read more

Great place nice selection always friendly when I visit Seattle I visit this place it's really great customer service is through the roof

Best staff and best prices on the Eastside! 5 stars all around. Thank You Green Theory!!!

By far the best shop in the area. Stopped there earlier this week and consulted with Evan A who gave excellent, knowledgeable service. This is my shop of choice in this market place. read more

I've been coming here for a while and it's been my go-to after trying out a few other spots. Used to be quite a bit more pricey than they are now, I suspect due to the novelty of legal pot in Bellevue wearing off and/or just maturation of the market in general. Worth noting that last I checked they DO price match! If you find something significantly cheaper at a different retail (not medical) location, they should honor it unless that policy has changed. Be sure to confirm with staff before taking my word for it though. Selection is pretty good. They do tend to sell out of the really nice stuff reasonably quickly, but there's never been a situation where I was left totally dry. Whatever your preference they'll have good stuff on hand to take care of it. Unless you're visiting (welcome to what the rest of the country will hopefully have soon, by the way) I'd recommend getting a membership. It's painless and the discounts add up. So yeah! Great spot, good location, membership includes money off and discounts for special events, and most of the staff know their stuff. If I had to complain, I'd say that some kinda don't and there's been some situations where I had to confer with a different staff member for information, but you know what? Really not a big deal. Sometimes people are new to a job and haven't learned everything yet. It happens, and it isn't particularly distressing when it does. I'm not sure why I see some other reviews on here with people getting their pants in a twist about it. read more

Daniel was extremely helpful, very knowledgable on the product he was selling, and was overall just a super nice guy. It was my first time in a retail shop and he made me feel right at home. I'll definitely be coming back because of the wonderful way I was treated, and the selection was pretty great too! read more

Popped in to grab some green goodies, the place had a nice environment and Kevin was very knowledgeable and kind to work with. Thank you Kevin for my fruitful blend of flavors. read more

Service is very poor. There is 4 bud tenders but no one is trying to take customers. Terrible experience.

This is the worst weed I have ever smoked in my like I'm not high at all and I even asked for the strongest 1 this is my third dud it like they selling cbd read more

This place is crazy awesome. I walked in with not a lot of knowledge about the place itself then when I walked out, I absorbed so much knowledge about the weed industry and the products itself. I bought pre rolleds, oil and some fire marijuana. I send me regards to Chad for upending myself with product knowledge. Definitely will visit soon! read more

Great people who are fast, knowledgeable and kind. I would easily recommend this shop to anyone from the area or visiting. Their point system is top notch. read more

I live in Factoria, so it was nice finding a little dispensary so close to my place. Location is right behind the McDonald's. The whole building is painted green, so you can't miss it. Was able to walk out with a nice sativa hybrid, 3.5 grams for $25. I also picked up a pre-roll dipped in kief for $8. The bartender was extremely attentive and gave us multiple options for bud. In most dispensaries, they want you in and out, most of the time not very friendly or helpful. Green-Theory really took the time to show their varieties/sales without being pushy for up-sales. My only gripe is security, the guy checking out I.D.s gave me and my boyfriend the wrong first impression. He didn't seem very friendly or welcoming. Being my first time there, first impressions matter. Other than the security, music, prices, and bartenders are all top notch. :) read more

Another update (BELRED BTW)....First off, the budtenders are great here. The chronic issue is in maintaining inventory. MANAGEMENT: You continue to let your customers and your Budtenders down. It is absolutely unacceptable to not keep your online menu's up to date in this day and age of technology. Your website states updates daily. It's yet again not happening. This is the third time in a week now where I've checked inventory, come in, and left either without, or drastically reduced purchase due to actual quantity not matching your web inventory. Please do one of two things: Either fix your POS to enable timely web updates like your website claims, OR remove the claim on updated inventory and let folks know the menu is a 'suggestion'. At least folks will not be disappointed. read more

Best spot on the Eastside, and pretty convenient location. The biggest difference is the staff - not just friendly, but really knowledgeable. A great experience each visit, even when its a busy sale day. read more

Great buds, storefront, and service - TERRIBLE customer support. With the location, cost of merchandise, and this being a newly established business; customer service and support should be priority 1. I went to Green Theory yesterday on my lunch break. It was my first time in, and I was pretty blown away by the clean, high-end, professional look of the store. I appreciated there being security guards on-site, though I didn't feel concerned for my safety regardless (it's Bellevue). All of the employees I dealt with were great. After about 20 minutes of browsing I purchased: Half gram of oil in a pre-filled canister ($65 if I remember correctly) 2.2 grams of "Juicy Fruit" flowers (on sale at $45) 1 caramel truffle ($20) My total was about $130-$140. I ate my truffle and was satisfied with the experience. Once it started wearing off, I screwed my oil canister on my e-cig battery pack and started puffing away. I had about 8 puffs and was golden. I put the e-cig battery pack and canister (screwed together and up-right) on my dresser and went to bed. I woke up to the entire tube empty, and about $60 in oil all over the place. I took a look at it, and found that the sealing flange in the canister was bent about 5 degrees, causing the oil to leak out everywhere. Cleaning my hands and wiping off the dresser took 30 minutes. To top it off, I'm not even half way done cleaning (still have to clean the battery pack and oak dresser), and may not be able to fix my dresser without refinishing it. I went back into the store today on lunch to ask for an exchange, and was told that the best Green Theory could do (they said it was according to law, which I do not believe am currently reviewing) was to give me 15% off my next purchase.... How could it be illegal for you, Green Theory, to exchange a product or provide me store credit? Why 15%? As I told the manager, I've had both private and public liquor stores replace alcohol bottles for me that were faulty. Maybe I met with the "wrong manager", but due to your business practices, I will NEVER step foot in your store again unless this is rectified. I feel personally insulted buying such a SHODDY product, for such a high price, at such a high-end establishment. Please feel free to contact me about this, I am a very understanding person but when I'm insulted by buying high-end products that last less than 24 hours, and am told I can spend another $55 dollars to fix it: I WILL let anyone who will listen know about these shady business practices. Thank you read more

If you're on the Eastside and want to play it by the books, it doesn't hurt to give this place a try. But I wasn't too impressed. The prices for edibles (as of January 2015) are pretty absurd. They're generally $40 to $60 for less than 100mg. The raw stuff isn't too bad - I saw 2 grams for $45. I'm glad this stuff is being taxed, but either greed or bureaucratic costs are sending the prices quite high. The people look respectable (no shady characters) but the service wasn't great. One person asked me if I wanted help but the staff generally didn't seem super friendly. Their facilities are quite nice. They're well-lit and clean, with lots of space to walk around. The glass display cabinets show off the products in an elegant way. They only take debit and cash. read more

I bought their most expensive oil cartridge (was around $65), used it for 2 days, then found it had leaked out into my car and onto the dab pen. I called the store and told them what had happened. An employee told me to come in and they could help me out. So I bring it in only to be told that the only thing they could do to help was to give me 10% off of my next purchase, and then I was brushed aside. Yeah right, like I'm gonna buy another one of these expensive oil cartridges when it could very easily leak again and Green Theory wouldn't give two shits about my experience as a customer. Not shopping here again when there are other cannabis stores so close! read more

Avoid this place. Belmar is a much better shop with a more knowledgable staff. I was denied using a perfectly real Washington drivers license by someone who clearly doesn't know how to check IDs. read more

THE destination MJ store in the greater western WA area!! The selection of fine concentrates is simply mind-boggling. A really nice Filipino boy named Elies helped me, and he was VERY knowledgeable as well. I had some pretty "dumb" questions, and he helped me understand everything I wanted to know!! Amazing store, amazing product, amazing staff. WILL be returning to Green Theory!!!! read more

Third visit. First time was ok. Second I asked about prices and some CBD strains. The guy was clearly irritated with my questions. $34 a gram for out door. I went back today for the third time. The guy I talked to was probably the rudest service person I have seen. Bummer. If anyone from the store reads this and cares I know exactly who it was and what was said. Not worth writing it all here. read more

I will not be going back here again. I used my debit card and not only did an extra 1.5 fee show up on my bank statement. But then an extra 2.5 showed up for using an "atm" I didn't use an atm. I know what an arm looks like. I paid using my debit card. Rip off read more

This place sucks,overpriced for low quality.They don't let you browse without hawking over your shoulder.i would recommend any of the nice places in the area over this place! read more

Nothing but good vibes and primo product come from this joint. Large store with large selection. Staff are friendly, clean, and knowledgeable. 10 out of 10 times online menu and pricing match in store inventory. ATM in store. Competitive pricing (beats Rentons buddy's and emerald haze), online ordering, regular discount days, awesome reward system, additional text discounts- for example, last wknd, 25% off one order from Friday through Sunday!! If you're in the area or going to be driving through, trust me, it's worth the stop. read more

Worst marijuana store ever. I was in the store yesterday and purchased too babe refills the lady gave me the wrong one and one of them and I didn't realize it till I got home and so I've been busy working all day and so this evening I stop in here to exchange it for the one I was supposed to have gotten and the manager tells me that they will not be exchanging it because I walked out of the store with it so the theory behind Green theory is it's a stupid business practice read more

This is hands down the best Cannabis store around! Great staff, knowledgeable, nice and willing to answer any and all questions. You can find places that might be cheaper, but it is 100% worth the price....their products are the best, and they stand behind everything they sell. You have a problem, Green Theory will make it right! read more

This place has such a welcoming and warm staff. I was visiting and decided to check out the place and see what all the hype was about. At first I felt so overwhelmed by all the different items they offered but Evan helped my friend and I with thoroughly explaining everything. He was so friendly and knowledgeable. I liked that he didn't make me feel stupid about any questions I had. I was very indecisive but he was very patient with me. Definitely the place to go for your first time! read more