My mom treated me to a scalp massage and more (facial) and it was o nice! I loved it. The staff is friendly, and the service is kind and attentive. The chairs are so comfortable, with heated blankets, and just overall a spa like environment. The scalp cleaning was lovely and so relaxing. It included a camera view of the scalp, combing of hair, scalp cleaning and massage, tea treatment etc. Facial was a cleansing and mask. There are blow dryers available to blow dry your hair after. The entire venue is hip and there is a tap room next door. read more

Horrible customer service!!!! I live in Cleveland and you cannot talk to anyone at that location. You have to go through the Chattanooga office to get anyone on the phone but they do not answer either.... They ask you to text them which is really hard sometimes. Need eyelash extensions removed but can't get in a Cleveland appointment for over a week out. I'm guessing only one artist, but their staff is not helpful. I did get a text did said I could drive all the way to St Elmo from Cleveland if I wanted in appointments any sooner. Find a company that values your business! read more

I had my consultation with Leiya at the Cleveland location this past weekend. It was so disappointing. I really wanted to like this place because it does have some great reviews. Leiya was dismissive of my input and questions. Instead of us having a conversation about what I was looking for, she talked over me. When I tried to give some insight as to my past experience, she dismissed it as unimportant. The whole experience was such a disappointment and Leiya was a poor representation of how good customer service should be delivered. I would absolutely not recommend High Brow for their services. read more

First time attempt at being a client. Tried making an appointment online to get a service I saw posted on their Instagram with a photo. Wrote an explanation of what I saw, thought I wanted, explained allergies, previous services, the whole 9 yards of client form that is on their website. I come in for my service two weeks later, and the artist has never read my notes, they apparently never existed to their system, and so she was ultimately not prepared to do the service. I left, saying she could keep my deposit, but I was there for a specific service and if I couldn't have that, it was a wash for me. Was called by the owner of the business to fix the situation, as I walked out of my appointment time without anything, very upset that there had been such a gap in communication. The owner did try to tell me a half dozen times on the phone that I had booked the wrong service to begin with, that if I had booked it right I wouldn't be in this situation. As a person who has never gotten extensions of ANY kind, I didn't know I had booked it wrong, and told her this, but it didn't seem like it was something I needed to make a phone call about... apparently that's what should have happened. ALWAYS make a phone call first if there is some external explanation of what you'd like your lashes to look like- other than just plain black, long lashes. They have a HUGELY involved online form, but I guess there is too much room for error there with the internet and all, and they will ultimately tell you that it IS your fault that you didn't book it properly. After the phone call, I was told I could have an appointment the following morning, with a different artist, someone who the owner would speak with and explain what service I was booked for that morning. I came into the second appointment a little cautiously, and for good reason... because again, even though I was walked through the online booking process via the phone call the day before, I was apparently asking for something that this artist did not have. She seemed uncertain of what I was describing, or at the very least she didn't seem in any way excited or pleased about doing this. I'm not the type of client to lay down in a chair for two hours and have an artist do something they don't like or want to do. So, after about twenty minutes of trying to discuss this service, how it would go, I still didn't feel comfortable enough to pay $200+ for a service that was already on its second bad leg and again seemed to be something no one was prepared to do. Abby was trying to be nice, I think, but I guess she was just as annoyed with me as the owner seemed when she called and insisted I was making the wrong booking and that this was all ultimately my fault. I'm willing to take the blame for my ignorance and not understanding the ins and outs of lash extensions, but I'm not willing to take the blame for this second appointment being made to "perfectly fit" what I was asking for, and then still showing up to an artist who wasn't even sure what I wanted at all... I don't know if these artists would like to be seen as the gate keepers of the lash industry and make clients feel like absolute fools for not knowing terms and conditions, but I left both days with the feeling that because I didn't know a whole lot about the services, that I essentially wasn't going to be getting "what I wanted." To me, THATS something there could have been a phone call about; "Hi, we know you asked for this, but we can't do that service." Would have helped a LOT. I won't be making another attempt to go here, because I'm not an idiot and really don't like to be treated like one. read more

PHENOMENAL!!! Brittni is the absolute best!!! I got my eyebrows microbladed and spent quite a while on researching artists in the area. I couldn't be happier with the result!!! She's professional, knowledgeable, and just all around great!!! The environment was comfortable and the whole experience was just so easy!!! Highbrow Chattanooga is the only place I will recommend for eyebrow service!!! There are other services offered that I will be looking into as well!! I'm so looking forward to working with Brittni again for my touch up in January!!! read more

I've never needed microblading but I found Brittni on Yelp actually about two years ago when I decided to get my brows waxed for the first time. She does an amazing job and the picture I attached is just one of the many times I've been,I just decided to document it then because it had been so long since I had gotten them waxed before that. She just started at a new studio on Broad St. and it's super cute!! I'll trust/recommend her ALWAYS when it comes to brows! read more

Highbrow Chattanooga - Permanent Makeup Near Me - Chattanooga, Tennessee

Brittni took the time to understand what I wanted, and was comfortable with regardless of the latest style. She made sure the color was natural and matched my hair color extremely well. She is an artist, and was very precise in the shape and creation of my eyebrows. I love the end result and would highly recommend her to anyone considering microblading. read more

Brittni is amazing & I would never trust anyone else with my brows. She knows how to do a great shape and I always leave happy. She's been in the esthetician business for years and it shows through her talent & great customer service. She really knows how to work well with clients & make sure you leave satisfied & feeling beautiful. 10/10 read more

Brittni is absolutely THE best! She understood my goals for my brows, and exceeded my expectations! She is a true artist!

Brittni is super talented and amazing at what she does! I would recommend her to anyone that is looking to get their brows looking their absolute best! read more