We had a great experience working with CNY Home Improvements on our kitchen renovation. Ron was…read morewonderful to work with and clearly cares about the quality of the work his team delivers. Like many renovations, we ran into a few hiccups once the walls were opened up, but the team handled everything well, came up with smart solutions, and worked hard to keep the project moving close to schedule. Shoutout to Derek, who did great work and was always professional and detail-oriented on site. We love our new kitchen and would absolutely recommend CNY Home Improvement.

We decided to remodel our kitchen and bathrooms. A neighbor of ours had used CNY and were extremely…read morehappy with the outcome so we chose CNY as well. They did not disappoint!! We enjoyed working with the entire team who helped us pick out flooring, lighting, cabinets,backsplash and countertops. We live in a small condo and the transformation in our kitchen was spectacular. The bathrooms also turned out great. We feel as though we have a completely new place. I would not hesitate to recommend CNY to anyone who is looking to remodel!! Martha and Larry E.

We wanted a gas chimney insert. Went to their store on McDonald Rd., selected what we wanted, got…read moreit installed promptly. Great service, no complaints.

Excellent service at a fair price On time, neat,…read moreprofessional Very happy with the service

Very professional and great results. Very responsive over email, showed up on time, and did a…read moregreat job. Kind, polite, and professional. I will use this company again.

Brendan was amazing. He came to clean the mold and organic build up off of the support beams and…read morejoists of our deck. Brendan used multiple cleaning solutions and stayed for almost three hours to make sure it was perfect. The attention to detail that Brendan showed is something that's hard to find these days. Brendan made our 7 year old deck look brand new. We couldn't be happier. Also, he was a really nice guy and made doing business with him a pleasure. We will definitely have him back next year and are recommending him to our friends and family.

They did a great job servicing my unit and cleaning the ventilation system. Very professional and…read morequick responses.

*update* in response to the reply that they don't do installs.....the picture on the website shows…read morean install. That would make it false advertising. * end of update I'm not pleased with their handling of my project. The website shows pictures of a fence install. I contacted them to set up a quote and received two text messages. First to contact them to dis uss and then today telling me they don't handle fence installs. WTH?!?! They instead referred me to someone else. I'm not pleased that this was handled this way. I doubt very much that I'll ever use them given they can't even handle normal business communication properly.

Very unprofessional business operation leaving employees on job site with no mode of transportation…read moreto and from the job site on a construction site with injury potential . The owner googling how to do the job while on the job and then not doing the job correctly. Then having a subcontractor repair mistakes on the job site for free . Leaving upset customers with incomplete jobs with no schedule to complete it

As a Mason contractor i have been shopping at Barnes & Cone for 20 years..The best. Great block and…read morestone. A very friendly staff..I hope they always stay open in Syracuse.

Last week I walked into Barnes & Cone to purchase some masonry products to repair/parge my…read morechimney. I am a 55 yr old woman and I thought I would take on this project. I decided that I really didn't want to do this so I decided to return the two bags of concrete product unopened and damaged free. Now all you professional contractors probably know that Barnes &Cone in Syracuse, NY does not accept returns on bagged products. I did not. Nothing was said to me verbally at the time of purchase and nothing was written on the receipt. The woman telling me their policy practically was smiling. I called up after I left and asked for a exchange. The answer was no. I think it was obvious that this is not a profession of mine. The salesman had to explain the process to me meticulously. You would think someone would warn me that these products are non-returnable. So now I'm out $70 and I walked away from an establishment that I thought was professional and fair. Buyer beware! I'm not impressed!

I had an appt for duct cleaning with Charles AC/Plumbing/Heating this week…read more Geno was here as scheduled - on time - previewed the furnace in the basement - and started the process of bringing in the equipment. He explained everything. He was pleasant, didn't waste any time getting the job done. Within 2 hours he had everything done. I was very impressed. He also showed me on the duct work where he had accessed - answered all my questions. I was so glad to get this project done. This Company is my definite GO TO Company!!

Called Charles for an AC Unit that would not start. Technician was present for 30 minutes to…read morereplace a capacitor. He charged $110 for Service charge and invoiced the capacitor at $385!!! He BS'd me and told me they were $350 from the supplier with a $35 warehouse fee. Copied from invoice as follows: (Dual Run Capacitor Repair/Replace/Install ­ Dual RunCapacitor. 50/5 1 $385.00) Same SUPCO capacitors list for under $20 online. Now I know why they are not listed with the BBB.

I don't even know where to begin regarding the disappointment, frustration and lack of…read moreprofessionalism I've experienced with this company. After expressing my concerns with the owner Jennifer Keida, I've yet to receive any feedback from her after sending numerous texts, emails, phone calls and photos relating to the completion of the new HVAC Rheem system recently installed outside my home. After the initial job was rescheduled, her team proceeded ten days later which put us in the middle of historic heat and an historic cold wave, back-to-back, in upstate NY. It all started when her technicians burnt out the wires to my furnace and never told me, so when I went to put the heat on the furnace didn't work and they knew that when they left the job. After it was inspected and validated that the wires were burnt out because they HVAC system overpowered my furnace, they had to remove the old furnace, which was weeks later and install a new furnace, but they never installed a return on the system. Air was now circulating from my raw basement throughout my home triggering a black mold situation up my walls. This was after they placed the unit practically up against my building where we were doing work, after specifically requesting that it be centered outside the back of my home. They also left all the hardware to the unit unprotected. I've emailed Jenn the owner many times and supplied photos to her and her employees with zero response. I now have to seek out alternative measures to correct the failures of her and her team. The least she could have done was replied to my emails, taking accountability and offering up suggestions on how to go about the black mold situation. I would have also liked to know when they were going to install the return on the furnace. Instead, she has offered no remedy for the actions of her technicians' incompetence. If I could have given them zero stars, I would have preferred that. I began working with this company in mid-March, it's now July. I wouldn't recommend this company, not only because they are negligent but because they also tried charging me for their mistake by offering to remove the new AC unit and putting it where it belonged in the first place. Even the smaller details like placing the wire from the thermostat around the door had to be supervised the second time because they carelessly stapled it to my walls the first time instead of neatly around the door and it fell down, so it hung for a couple of weeks adding to my frustration. I would never recommend using this company, it's poorly managed, they lack accountability, competence and respect for their customers.

I do not recommend them because they came and gave me free installation through the state program…read moreand totally destroyed my floors and won't take accountability for it.