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    High Tech Performance

    1.0 (1 review)
    Open 11:00 am - 7:00 pm

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    10 months ago

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    America's Tire

    America's Tire

    (390 reviews)

    Loved the entire process from making an appointment, seeing an estimate online, and having the…read moreentire service completed in just around 20 minutes. Team pulled my car in for a free alignment check, confirmed the issue, fixed the issue, and gave me a report. Quick, well-priced, and one happy customer.

    Had 4 new tires installed on Saturday morning, was driving a couple of hours away later in the day…read more The tire pressure light went on, we began hearing a weird sound from the front driver side tire. The last ones to touch it was America's Tires, Simi Valley location. Went back on Tuesday and Michael took care of me. He was not very helpful and not very knowledgeable. He drove my vehicle, heard the noise it was making and lifted it up on a floor jack. There conclusion was wheel bearing or warped brake rotor. I asked again, why did this happen after getting new tires, I received a bunch of excuses. No effort, they could of removed the tire and took a look. Michael referred me to a nearby mechanic. Look, I've worked on cars most of my life. They did the bare minimum. I went home dissatisfied. I removed the two front tires looked everything over, decided to change sides to see if it was the bearings and rotor. The sound went away, not only that the tire pressure light stayed off after resetting it again. Going the extra mile sort of speak would have made you hero's, instead you have a dissatisfied customer and this bad review. I appreciate the response and the company reaching out, the link doesn't work.

    Big Brand Tire & Service

    Big Brand Tire & Service

    (628 reviews)

    Just want to give a big shout-out to the manage, I know him as Armando, though he also goes by…read moreanother name that I can't quite recall. This young man has always been incredibly helpful to my entire family. We've been coming to this shop for quite a while, and as always, you all do a great job and keep the prices reasonable. On this particular visit, I came in to get a flat fixed on my Tacoma. The tire was still under warranty, but unfortunately it was unrepairable and no longer being offered by the manufacturer. Armando took the time to check with other stores to see if anyone still had one in stock, but had no luck. Instead of leaving it at that, he used his problem-solving skills and found the tire online from a retailer called The Rack. He ordered it, the tire arrived the very next day, and he was able to get it installed on my truck. Because of his effort, I didn't have to end up with mismatched tires on my truck. I really appreciate him going the extra mile to help me out. Thank you again!

    I rarely leave negative reviews, but my experience at the Simi Valley Big Brand Tire location has…read morebeen incredibly frustrating and entirely avoidable due to repeated miscommunication and poor customer service. I have had ongoing issues with the same tire and scheduled multiple appointments specifically to have it replaced. On my first visit, the tire was patched and I was told the tear was borderline and should be replaced if it lost pressure again. When it did lose pressure weeks later, I called ahead, ordered the replacement tire under warranty, and came in expecting it to be replaced. Instead, I was talked out of it by the technician (Cesar), who told me the tire was still fine. I trusted his professional judgment--only for the tire to go completely flat again later. If it had been replaced when I asked, this entire situation would not have happened. On the most recent visit, things got worse. I called the store multiple times: - First call: disconnected - Second call: left on hold for over 6 minutes - Third call: Cesar assured me the tire could be obtained that same day I called again to confirm before leaving work and arranging a tow. Once again, Cesar reassured me the tire would be available that day. At no point did he mention that it would be a different brand tire. Based on those assurances, I left work early. After my car was towed in, I was then told the Continental tire was NOT available after all, and that only a different brand was an option--and that it might not even be safe to drive on in the rain. That crucial detail was never mentioned during either confirmation call. Management declined installing a temporary tire, and the only solution offered was a one-day rental car, which I still had to pay insurance and gas for. I was also told that the labor and warranty costs on the new tire could not be comped--despite the situation being caused entirely by misinformation from their staff. To top it off, when I returned the rental car, the store manager Juan was extremely unapproachable. The first thing he said to me was, "You filled the gas in the car, right?" No greeting, no apology, no acknowledgment of the issues his team caused. This location has serious communication and customer service problems. I am willing to try another Big Brand Tire location, but I am deeply disappointed in how the Simi Valley store handled this situation from start to finish.

    High Tech Performance - autopartssupplies - Updated May 2026

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