I went in this morning and Jorge helped me out immediately with my battery got it replaced for me was having troubles at another store getting it replaced Jorge figured it out immediately for me read more

Came here close to closing time due to an oil issue, after work. Al and Mr. Bienvenidos were amazing. Al came outside to physically help me with an oil change (I know nothing of cars), and Mr bienvenidos helped me check my oil, and get my car situated! Very grateful for both of them!!! read more

Best store for customer service. Samuel C. the store manager, came out to my car to diagnose my faulty blinker and was able to fix it right away. He was knowledgeable, accommodating and cheerful. A pleasure to go there and I will definitely go there again. E 501 Los Angeles Ave. Simi Valley, Ca. Store #2240 read more

This is the best Auto parts store I've ever been to . I was greeted by the store manager Christian and he was so helpful . He went above and beyond to help me . I definitely recommend this location. The customer service can't be beat . Kudos for AutoZone for choosing exemplary employees like Chris! read more

Thank you Jesus He's such a nice guy he help me With my battery and help me change my headlight definitely I recommend his services read more

I came in looking aimlessly down the aisle for a 16' rear wiper blade for my Prius. Nelson noticed how lost I looked and took initiative. Not only did he look up the exact part. Nelson found the blade and went a step further, opening the package to assure me it was the correct blade and would fit properly with the stock attachment options. Go Nelson, what a go getter!!! read more

AutoZone Auto Parts - 16' wiper blade prof of purchase! - Auto Parts & Supplies Near Me - Simi Valley, California

My dad and I visited the AutoZone auto parts store earlier today to purchase a car battery that we were planning on replacing. Jorge greeted us as we walked in and was so incredibly helpful. I had set aside 2 to 3 hours, when planning to get the battery purchased and then replaced, but in a matter of 10 minutes, absolutely no exaggeration at all, in 10 minutes Jorge replaced my battery and we were on our way. I seriously have not seen that done so quickly other than on the NASCAR races. My dad and I were absolutely astonished and so pleased with such incredible service. Jorge is great, and very much appreciated. read more

Went in AutoZone Friday to get car remote batteries. They were out of ones for Hyundai Kona, so the guy that helped me said he would order them & would be there in a day or two. I went back 5 days later to find the order hadn't been placed, so I ordered 2 batteries & paid for them in advance. I was told they were coming from another store & would be in the next day. I went back two days later & they couldn't find them or never got them. This is 3 times going back & waiting in line for nothing. I got a refund & will never do business w this store again - if they can't get a simple thing like a battery for a car remote right, why would I ever trust them w something else? read more

Probably the worst customer service here. not helpful on the phone, inventory is off, and wanted to argue with me about finding another store that had my part for me. Will not be going back. read more

Big beared manager doesn't help. Was looking for bolts with flange told me to take the ones without left without purchasing.

In a very trying day... In less than an hour, the awesome staff and Jorge was one of them that helped myself and my daughter with her head light for her Kia. He eliminated a lot of anxiety with helping us find the part quickly and even taking the time to switch out the bulb since I was pressed for time in my own schedule and my daughter of course had her two girls my granddaughters with her. Thank you AutoZone and Jorge for your courteous, informative and rescue relief in this timely situation as it was getting darker and she needed her headlight as anyone would for the safety of herself and her family. Thankful . read more

today I was at the store purchasing a battery for my vehicle ,the store staff was great very profesional, my transaction was very quick , although as I'm walking out ,this employee who refuse to give his name in a very rude way tell me watch out for him as he was walking in when I responded excuse me, he barely abuse me follow me to my vehicle and started yelling, I call 911 and he when away, I contacted corporate office and I hope they take this very serious , not only customers shouldn't be treated that way, but these guys acted like he's about to snap and heard somebody read more

See all

After getting the runaround at Costco for replacement of my marine battery that was less than a year old, I was told that Costco has changed their replacement program and now prorates the adjustment. The manager at Costco offered me two dollars proration for a battery. Frustrated I called AutoZone and spoke to Jorge who was extremely nice and knowledgeable. AutoZone does a year replacement and the price bested Costco. Jorge went on to explain how to read the battery and options to purchasing a new one. I will use this Autozone for all my auto parts needs. Thank you Jorge for the great customer service! read more

Great store. However, I will avoid going in there again. Customer service was bad. When I asked for advice about a battery all I received was sarcastic rhetorical questions. read more

My break light bulb went out and no other shop was able to help me replace it, I went to Autozone and they were able to fix it for me, the young man went out of his way to make sure he got the job done, even when it was tough to remove the bulb he did whatever he could to figure it out, I will definitely come back here when the next break light goes out! Excellent service! read more

So I came in to buy something else completely, (coolant) and at the register I find the fob key to my vehicle in the corner of my eye. The same one that's on back order on the car site I use. I ask about it and finally convince myself to get it. JON B. The autozone representative, waited patiently and assisted me in trying pry open my duck tape sealed original one. (Yes, the struggle is real) (yes we took off the duck tape off before trying to open it) the adhesive had almost welded the seams shut. It was murder trying to get it off without breaking. Still didn't know if it would work. Long story short, it worked! The entire Autozone crew was amazing! If you're in the Simi valley area, they will help you out. read more

I live in Moorpark and my battery died on me yesterday morning. After I was able to get it jumped I went to the closest Auto Zone to me because I heard they did complementary replacements. Unfortunately they said they couldn't do it so I was worried as to how I could get this done. I had never done it myself and my car isn't something I trust watching YouTube videos about repairs. So not wanting to get up charged at the dealership I decided to drive to this Auto Zone location and I am very glad I did. Crystal is AMAZING. After being to the previous store I was expecting some hemming and hawing, take them out to my car, and pop the hood for them to tell me they couldn't do it. However The guy who was helping me went and got Crystal after seeing my battery and she was out front getting everything taken care of right away. She had the whole thing done in 5 minutes and had me finally back on the road with a reliable battery. I wish I knew to come here ahead of time because the whole ordeal would have been done in 10 minutes rather then an 45 of driving around and waiting. Long story short, this is the only Auto Zone location I will be going to for now on. If you need something done and Crystal is in she will make sure it is done right and isn't afraid to get her hands under the hood. Thanks Crystal! read more

The staff is very helpful. Saved me a ton of money by going with them instead of the dealership

The customer service at this store is amazing! It was a hot, brutal day and these guys helped me pick a new battery and then installed it for free! You don't feel pressured with upsells, they explain things to you, and are overall friendly. Definitely my top recommendation for basic parts and help. read more

seriously, the staff here on 3/8/22 @ 1642. What a bunch of inattentive a$$hats. Granted, the guy in red was helping a lady, but the skinny older gentleman saw me ready to checkout, but instead looks at me, looks at a co-worker who is on the phone, and proceeds to answer the call versus checking me out with 1qt of synthetic oil. I shop here a lot, but the current attitude of F the buying customer in front of you is a piss poor way to run a store. Straight bs. I rather drive to Sycamore and deal with those guys, who are not great, but better then the gray haired skinny monkey with no customer service skills read more

Nothing like walking into a brand new store, huh? This is the third AutoZone in Simi Valley to along with one location in Moorpark. I guess we must have a lot of car trouble or customization going on here. I loved the layout of the new store and with plenty of light and high ceilings unlike pretty much every other car parts store I've ever been to. Also there's plenty of parking in their own large lot which is not shared with any other business. Cosmetics aside, I went in looking for fuel injector cleaner and an air filter, the staff greeted me right away and helped me find the parts right away. There was no attempt to upsell or steer. I was in and out in no time. This will definitely be my AutoZone going forward. read more

I ordered a radiator and they said it would be here the next day it was not delivered. So I now I'm not sure if it will come tomorrow and I'm missing days from work. read more

Micah knows what's going on. Helped me out getting the right parts ordered! Thank you sir!

There's a lady there that walks, talks, helps like an angel. Even though I don't know her name, you'll know when you see her; like a shooting star. read more

AMAZING GUYS!!! Josue and Frankie were just amazing and so helpful! Our car kept overheating and these did everything to help us. We were on our way to our vacation destination and they could see how upset we were and they did everything to help us!!! AMAZING!!! read more

Great place!!! Never new you could come here and they change lights on your car!! Very helpful and nice. Definitely will be back!

Great customer service. Cristian Landa is very knowledgeable and very helpful! He helped me swap out my battery because I didn't have my tools on me and on top he had a great attitude. Great job! This guy deserves a raise. read more

I meant to write this about a month ago so I guess its never too late. I had a battery issue and they were nice enough to come and test it along with another code that I had going. I found out that the battery was still under warranty from somewhere else and they even directed me to the location. They were extremely helpful and courteous and I would definitely go back. read more

This AutoZone sells people used parts for new ones when I spoke to the manager about it he offered me 10% off when I returned the used part and that would be 1.60 wow for the inconvenience and gas money I spent I do not recommend going to this AutoZone there's scammers like I would put this part in my car after I've been put through all of this read more

I want to take the opportunity to recognize the manager of Auto Zone in West Simi Valley, James. I came in with a very small purchase, a battery for a car key. It's a Mazda key, one of those funky ones where you push a button and the key pops out. He encountered a little difficulty opening it. I told him "not to spin his wheels" as it was a small think and I didn't want to waste his time. What this young man did was to pull up a "how-to" video on his I-Phone and quickly the battery was installed and reassembled. What struck me is what he said: "I'm happy to do it for you and now I'll be able to help someone else" WOW!!! How often does that happen in this day and age! Speaks volumes of this man's integrity and work ethic. Now to residents of Simi Valley, I encourage you to patronize this Auto Zone. And to Corporate Auto Zone, It would be well to evaluate this very intelligent, consumer oriented manager for an executive position. You're not going to find a better "face" of Auto Zone to market your company. read more