Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.

I had a fantastic experience with Honeywood Realty. Diane was super responsive, friendly,…read moreknowledgeable and on top of all tasks. Steve provided some critical insight with regard to my home's status and thorough comps data to help us with ideal and realistic price point. I received excellent counsel at each step and the end result was a quick and easy sale that helped me and my family tremendously. Highly recommend if you are in the Cypress area. I can't imagine having better partners to help get it done.

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Rental Management Group has been so wonderful and accommodating from day one and I truly appreciate…read moreit! That's not often the case.

Kathy and Rich are very professional and helpful. They answered all my questions and I couldn't ask…read morefor any one going more above and beyond then they did. They always help as much as possible and I highly recommend them.

I think Richard and Kathy of Texas Star Realty are great. They are professional and ethical. The…read morereview at the bottom was targeted at me as I am an owner of many units and they represent me. If anyone has any questions, I would be delighted to answer. I have been very happy working with them and they really care to do good work to represent my family and the tenants. They absolutely do background checks and I even approve all tenants. In one case, one tenant was accused of being a drug dealer. That is false. The tenant has a son that was not on the lease and the son was suspected of that and after going through proper procedure they were evicted. They have teams to help with repair work and maintenance service at competitive prices. We are not slumlords. I am very offended by anyone that would call me that. I spend a lot of money monthly to do repairs on my units but unfortunately the HOA dues in this particular complex are crazy high and keep going up and there were months that I was taking a loss. Kathy and Rich did the best they could to help everyone involved even though it was an impossible situation. Fortunately, the HOA board realized the dues were too high and reduced them back to the previous rate. I highly recommend Kathy and Richard from A through Z for all your real estate needs. They handle even the most difficult properties in the most professional way possible. I feel very fortunate to have them as a part of my team.

If Bayou City Lux shares reviews internally, this one should also be directed to Ricardo. Every…read moretime I've spoken with him, it seems there is little understanding of the status of our maintenance requests. For example, the company has stated they have a tracking number for the part needed to repair our AC, yet no one can tell us where it is or provide a realistic timeline for when the repair will be completed. Communication has been consistently poor. Calls often go unanswered, and when someone does respond, it feels like no one has the information needed to actually help. As a tenant, it is incredibly frustrating to repeatedly explain the same issues without receiving clear answers or meaningful updates. What has been most disappointing is the lack of empathy. We have been dealing with property damage, concerns about the condition of the home, and the discomfort of living without air conditioning for an extended period. While window units were eventually provided, they have not adequately cooled the home and have instead made the rooms feel even more humid. Throughout this experience, it has felt as though collecting rent is treated as a higher priority than fulfilling the landlord's responsibility to provide a safe, habitable, and properly maintained home. This has been, without question, the worst experience I have had with a property management company or landlord.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

Have been a customer for about four years. They have…read morefulfilled every request quickly and effectively. Al in Houston

This was the management company from the house we just rented. When we left our house was in really…read moregood shape, we took photos of the house before we left. They over charged on everything they charged us on. Charged us on things we did before we left. Would not recommend renting from them, and if you do when you leave you better do the walk thru with them and document everything.

Affinity answered the phone right away and took my payment with no hassle. Friendly and…read moreprofessional

Rose has been the best accountant for our HOA. Managed our accounts and develop the best budget for…read morethe year. In addition to her accounting background, she is an exceptional property manager.

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

I've recently worked with Tracy Parker from the leasing team to lease a house I own and she did a…read morefantastic job. She took care of the entire process from listing the house, working with previous tenants on showings, negotiating with new tenants and moving them in effectively. She has great communication and dedication which kept me up to speed throughout the entire process.

Renters, beware of this company. I tried to leave a review on a maintenance request (Meld) that…read morewasn't handled correctly from the beginning. The review was about a Meld that management automatically closed today, and surprise, surprise--the review won't even go through. Management is incompetent and unprofessional. The entire team seems incapable of reading the details of an issue before responding. We ended up having to ask a neighbor to help fix what maintenance should have fixed, even though that's exactly what we pay for. If you're planning to lease with this company, be prepared to fight over every single issue. For lack of a better term, they're ghetto.

AVOID AT ALL COSTS. Unless you want to live in trash, stay far away from any complex they run…read more Portico has proven to be atrocious. Their employees are clueless and rude and useless. They don't clean or do maintenance around the area, they took a nice pool and made it look like a sewer and too much else to list. They are rated under 2 stars for a reason. Do yourself a favor and don't bother with them and trust the reviews

Definitely one of the lowest quality & most embarrassing Property Management firms in the United…read moreStates, their Google reviews say it all. Impossible to get in touch with their corporate office because they don't want to answer all the complaints from the countless dumps they manage. You're lucky if they hire 1 cleaning person & 1 maintenance person for the property, usually there's neither one. They always say "we're in process of hiring someone".