Called these guys while price-hunting in late July to get an A/C unit /duct replacement/installation estimate on a combined multi-family/commercial unit in Chicago. Sent me to voicemail, left a few details and hung up; assuming they wouldn't call me back. I was wrong. Just a few minutes later, I got a call from Mario (the owner). He greeted me as if he knew me all along and you could tell he listened and paid close attention to my voicemail. I didn't have to repeat anything I had already shared. He was very personable and polite, and best of all, spoke to me with a genuine interest in the project and a respect for my budget. After gathering more information from me, we set up a date and time to meet onsite for a more accurate estimate. That date arrived and 30 minutes prior to our appointment, he called and said he wasn't going to make it, but would be sending his right hand guy "Gio". I though "ugh, this guy won't have a clue". Gio arrived... and again, I was wrong! Gio had all the notes I had given Mario and it was clear they had discussed my expectations for the project. Gio knew his way around our old system very well. And even though it was very old and worn and torn, did not pass judgement. Gio left the site and sent me a full estimate that evening (did not charge me for coming out). Their estimate was $300 less than the lowest quote I had received from other contractors. Skeptical at first, I decided to go with them and take my chances. Long story short, these guys went above and beyond - and that's an understatement. Mario and Gio showed up, on time, the day of the installation. They worked hard and diligently that entire hot, hot day (on a Friday). They came prepared with all the equipment, tools, and of course, food and water. I thought for sure they'd need to come back on Saturday or Monday. Nope, these guys pulled through until 7:30 PM that evening, ensuring a cool ambience for our tenants. They finished the job, did a quality check and even cleaned up and restored (walls and pipes) tidily after themselves. AND... $71 under budget. Absolutely satisfied with their service and work ethic. 4 months later, that machine is humming beautifully, ducts are free-flowing, and we haven't received not one complaint from a tenant. read more