They came out for an emergency water leak under the sink In 1 1/2 hrs. So grateful to Carol for her quick scheduling & responsive attitude. plumber Louie was professional, quick & replaced the valves causing the leaks. He explained what he did, how to use new valves(unlike what we had). Grateful to Ray's for their efficient employees & great job! Anna read more

Ray's did a complete re-pipe of our brick ranch home in February 2023, replacing all old galvanized pipes with copper pipes properly secured and all new shut off valves . Dan presented an estimate and was willing to negotiate, the work was completed in 3 days and the holes made in the walls & ceilings were patched up professionally and all debris was removed. The crew was very well trained with many years experience, and well aware of plumbing codes and the proper way to do the job. Marshal and the crew were also very informative in the process, and open to hear any concerns I had and their willingness to address those concerns and explain it. This was a stress free job and priced fair, in the end my wife and I are very satisfied with the all the work Ray's team did. read more

Called two very well known companies in the Chicagoland area when our furnace went down overnight in 15 degree temperatures. Both companies said they would send someone out first thing in the morning, neither even reached out to us until mid-morning. Called Rays and they were out in an hour and a half and had the heat up and running in under 45 minutes. Great service and reasonably priced! read more

Had an appointment for someone to check and clean my furnace the day after thanksgiving November 26 left work early they never showed up and never called and I waited all afternoon, dont know what happened I used them before for the furnace and for plumbing always kept the appointment and did good work very disappointed this time around, even confirmed the appointment ahead of time to make sure it was still on but they were a no show read more

I contacted them to obtain a quote for plumbing services. I was in the negotiation process in buying my first home and needed an idea of what cost I was in for if I purchased the home. Dan was originally very polite and I considered his questions about the situation as him being professional and trying to help. HOWEVER - after not hearing from him for 2 days I called to see about obtaining the quote he SAID he was going to email me. He started to explain to me how he felt I wasn't really going to go with Ray's for the services I needed and that if I PAID maybe $100.00 he could put a quote together for me. At the time I had not closed on the house so I could not go ahead and schedule ANY work to be done (SINCE I DIDNT OWN IT YET). Work that needed, and still needs to be completed. I believe it was unfair of him to assume that I would not hire them to do the work that the house requires. Now that we have closed and I am looking to contract this work out it could have been business to Ray's but because of this unprofessional experience I would NEVER call them again. How can a company expect to get contracted for work when they are making the choice to not provide a job quote to a potential customer? read more

We have been using them for years as well as my Mom. Very fair, honest and efficient. A little longer response time than usual lately but very happy with their work. read more

While they did fit me into their schedule for a last-minute furnace replacement that I needed, the resulting job wasn't the best. When they wrote me the quote I asked for the water heater to be moved (it was blocking the furnace). They just didn't want to quote me to move it, while other HVAC places said it would be no problem. When they were done the new water heater drain pipe was in the middle of the room, about 2 feet front he drain! When I have to do a drain test each month I'm not sure how I'll get the water to not shoot all over the place. I noticed after they left that they left the furnace on its max temperature. To me that's a big safety issue. When the village inspector came to review the work he said it was one of the ugliest jobs he had seen, but it was functional. Overall, while their intent is good I think they try to do the minimum amount of work and don't care about the details. read more

Thie people are great,honest,caring,do a excellent job.I have used them for over 25 years,highly recommed.

A big Thank You for the amazing job on our entire house repiping. Our house is old and had galvanized pipes, the team was extremely organized, fast, clean, and professional. A special shout out to Tim and Kim. We are profoundly grateful for all you did, we have a large family and your phone number will be given to all the family and friends. God Bless you all!!!! Jane from Lombard read more

Never again. We needed a new hot water tank and called Rays. After a couple of days we started to smell gas and needed to call the Gas Company. This is what they found. 1. Gas company found a loose fitting from where the new hot water tank was installed and commented that those fittings should have been replaced. 2. The Gas company found that the exhaust flue pipe was not at the correct angle and had to be corrected at homeowners expense. 3. Installer needed to remove duct work from the humidifier to make room for new tank. Upon completion installer pushed duct work back in place and did not bother to retape it. When the Gas company representative entered our home he said the smell was strong. Thank God we were home and not out of town. I shudder to think what the outcome could have been. Perhaps some of your installers need more training. No excuse for this. read more

I feel like I was basically robbed of 100 dollars. Ray's plumbing came out through our insurance company to assess some water damage inside our home(we had to pay the $100 service fee). The problem was misdiagnosed, not fixed, and we were told we had other problems which turned out to be completely false. Ray's spent 15 minutes in my home, grabbed up his $100, and left doing more damage than good. read more

Used this company for years, always had them out twice a year for maintenance in the spring/air conditioner and fall/ furnace. A month after my spring maintenance, the air conditioner broke, they charged me full price to fix the problem... strike one. I then tried to use them to install a garbage disposal, I was told they would call me the next day at 7:30 am to tell me when they would be out, no call and no show, I called them asking when and where they were, received their answering service who told me I should expect a call ASAP..... waiting still strike two.... there will be NO strike three, I guess they don't need the business read more

Had a leak in the gas stove I had installed. Called Ray's for an estimate they said they had someone available and within 45 minutes they showed up. $25 more than I expected but then again didn't expect to need a new valve but he showed me why! Definitely recommend! read more

$290.00 for a new igniter. C'mon! I am okay with the labor charge being time and half ($125.00) since it was a Sunday and the guy was upfront about that overtime charge on the phone.. But to charge $170.00 for the part that was seriously only $14.00 is ridiculous I saw the guy put it in the part and i am pretty sure it was this part here (link below) that costs $14.00 online. The thing that is really irritating is that it is the CHEAPEST igniter available. If you are going to charge 1200 % mark up on a part at least give me the good one. this was a generic part that did not even fit my system without needing to modify it and break off a small piece to make it fit. Pretty piss poor business practice if you ask me. https://jet.com/product/detail/9df91585e5484c989f7241eabef9752e?jcmp=pla:ggl:badnj_home_garden_a3:badnj_home_garden_a3:na:na:na:na:na:2&code=PLA15&k_clickid=4b0bdcc8-bda6-4e77-9a3a-5c88f53cacef&abkId=403-887639&gclid=Cj0KEQiAlae1BRCU2qaz2__t9IIBEiQAKRGDVSr94oshjXTDt5KBcPgNO_x1VaSMGW94-zw_nXdKG1saAhpa8P8HAQ Anyway. I hope this helps if you are in need of HVAC assistance read more

We have a ranch house on a slab. Back in July we started noticing water down the vent in the bathroom. We had another plumbing company out who told us it was just ground water; we asked the opinion of those in our village's building department who also told us it was just ground water. We were really skeptical because there was no water in any of our other vents and the ground water never evaporated - it was there 24/7. We called Ray's and they sent out their technician Mike. He was absolutely wonderful! He told us there was a leak under the bathtub drain, fixed it and the problem disappeared. Mike was friendly, professional, and very very thorough. We will not hesitate to call Ray's with any plumbing issues we may have in the future. read more

Ray's Plumbing installed all new water pipes in my home. The work was done to perfection by polite and careful workers. Dan kept in contact throughout to make sure everything went well. read more

I needed a plumber to come over on Saturdays but all companies I called could come on Saturdays for only emergency. But Ray's Plumbing was able to come for service on Saturday. I told them to give me a call when they were heading and they did, and they were on time. David was a plumber and he did a great job. He was polite, quick and walked through everything and explained what he did and suggested how to fix minor problems. The cost might be a little higher but instead of going through other unprofessional customer services and jobs on other services, it's worth it. It was stress-free and saved a lot of my time. I am very satisfied and highly recommend Ray's Pluming. read more