As a 28 year customer of Energy Services who had 2 furnace and Air Conditioning systems installed by them I was extremely disappointed that they were unable to keep a service appointment that was made two months ago. When I called to check on the arrival time for the tech, I was assured that someone would get back to me with an update. I called again an hour before closing and was told the same thing. Never heard from them again. I have to question if this is the same company it used to be. read more

I was charged over $1500 for labor to replace a part under warranty that I was told was the cause of my unit not cooling. My AC is still not working and I can almost never reach a human After trying all week to get them to come back out. I keep getting AI bots and the couple times I've reached a human I keep being told it will take 48 hours to get a return phone call (not including weekends). It is so hot in my house that I'm going to have to take my kids to stay in a hotel. Do not use this company or join their membership. read more

I was happy to see how the current reviews. I have been a long term customer and have had recent poor customer service. I set up my ac check in the fall. No show that day and no response to multiple calls that day until 5pm and told I needed to reschedule. Could not reach a live person to reschedule, so I tried online. Again no show. Multiple attempts to reach a manager but never returned my call. They did try calling to reschedule but no apology for not showing up or explanation for not showing up. Have not rescheduled because I don't have the time to stay home all day again and no one calls back to talk to. Won't even tell me the owners name or how to reach him about my dissatisfaction. Will be finding a new company. They used to be SO good. read more

They cancelled two appointments without telling me. Apparently I see this has happened to others. I scheduled an AC maintenance in May. I waited on the day and no one showed. I called them and they said my appointment was cancelled and could I rebook for late July. I waited once again in July and no one showed. I called and was told my appointment was cancelled and can I wait for September. Unbelievable. I am even a loyalty club member! Stay away from this company. The service has gone completely downhill. read more

I am not sure what happen to this company but I have been a customer for over 15 years and never had a issue. Now! I would not recommend them!!! They cancelled 2 of my scheduled appointments after making me wait most of the day for them to show. When I called for a approximate arrival time is when I was told that other customers were a prior and my appointment wasn't an emergency so they were cancelling it. How rude. The first appointment was in April and I was told the next available appointment is July! I had the April appointment scheduled for 6 months. Now the July appointment is cancelled and the next available appointment is in August. When I spoke to Joe the field manager he stated that they could reschedule in a few days. Interesting. This is the last dance with this company! I'm moving on. read more

Formally Alan heating and Cooling. We have been using this company for many years. We have found the Tech to be very professional, polite and able to diagnose the problem easily. We have used their year round cleaning and check up service for both our AC and Furnace, and have been very pleased. We highly recommend. read more

Had used Energy Services for over 30 yrs. Set up annual air conditioning checkup 6 months ago. They called a few days prior to appointment and said they couldn't come and wanted to come in August! Summer will be almost over! That's how they treat loyal customer! read more

I have never had a problem with any of the technicians even with their merge with the current company. Last fall I made a SATURDAY appointment for my AC tune up....a few days before the appointment I called to confirm. I was told they do not do Saturday appointments at all anymore!! No one bothered to call me! I had to make another appointment during my caregiving job and had to leave early with ZERO pay! Fast forward to this scorching week...I called last night and I actually got what I am positively sure was an ENHANCED AI ROBOT! It is very frustrating to know you are not speaking to a human when you have a possible problem. Whenever I said something the fake typing would stop and the robot would say some response irrelevant to what I said! It is very disappointing that Energy Services merged with whatever company it is and I guess the robot put me on a wait list for Friday, but I'm not sure! Energy services has been who we've used for 30 years not sure what to do now......GET RID OF THE COMPANY YOU MERGED WITH AND THE ROBOTS! Real people are necessary and have care and compassion and need their jobs! VERY DISAPPOINTING!! read more

Just had Energy Services come to do my annual AC checkup. Jose did a great job, very thorough. He explained everything so I felt confident about the service. I highly recommend this company and their staff. read more

I had an issue with my thermostat, but they did come out to fix it. The unit runs very quiet read more

After an initial bad encounter for an A/C recharge, Kevin reached out directly to me and offered an apology and had a crew out today in the blistering heat to right the wrong. This was offered all free of charge out of a good business stand point. I appreciate the follow-up and attention to customer care. If they treated me this way, I know you can trust them to stand behind their work and business model read more

Excellent service from this company from the knowledgeable and helpful explanations from David Beam to installers Alex and Riley.loud sounds from ac unit resulted in thorough inspection by David with all alternatives offered and no pressure to choose one approach over another.I chose replacement over repair due to age of unit and upcoming inc4eased prices from Jan. 2025 federal regulations requiring a host of new equipment rules and anticipated 25 ro 30 % increase. David gave several estimates and choice was all mine. Alex and Riley delivered fine performance in the installation of new carrier unit. I was very impressed by all this company's services. read more

Energy Services is the best of the best when it comes to reliability and responsiveness. Even on the coldest and hottest of days they have come to our aid. You can trust them - we do. read more

These folks are real pros. They probably saved some lives when their inspection revealed a cracked heat exchanger. They replaced the furnace the next day. They alway show up on time and explain what they are doing. Been using them for several years. Completely reliable. read more

My air conditioner went out on a 90 degree day and I called Energy Services because of all the 5 Star reviews I saw on their website. I was very happy they came the next day. The technicians name was Steve. He was awesome! As soon as he arrived he told me he pretty sure he knew the problem and not only was it not going to be expensive but it wouldn't take long either. Within 30 minutes he had the air conditioning working. I needed a compressor. He showed us how to take care of the unit and was so helpful with explaining to us how things worked. Great personality and so nice. Highly Recommend this company! Ask for Steve:) read more

Had a new home with A/C, Furnace and humidifier installed BY Energy Services. We are extremely happy with the equipment and install. Their service manager Jason assisted in setting up thermostats and explaining all the various settings. I would HIGHLY recommend them! read more

David was just out to our house. He's our Energy Services guy for maintenance and new equipment/services estimates. Since Energy Services is the best, that makes David the best-of-the-best. He's thorough, patient, trustworthy and clearly explains what's going on. While he's on the front line of the company, everyone else is great. We've never had any problems scheduling or with the work. And the 1 or 2 times (at most in 2 houses over 30+ yrs) that there was an issue, they made it right. While some folks say they are expensive, I'm confident you get what you pay for. I won't go anywhere else. read more

We used Energy for us and recently they did my folks house. They made the process easy and really did a great job! Awesome people to work with! read more

We have used Energy Services for years. David Beam has taken care of our furnace and AC for many years. He is honest, good at his job and thorough. We recently trusted this co to replace our furnace. They did an excellent job of guiding us in making a reasonable choice and installed the furnace quickly, cleaned up and explained all the work they did and how the furnace works. read more

I emailed these guys for a quote on a replacement cell for my electronic air cleaner (which I damaged while cleaning). Instead of providing a price they told me Carrier no longer makes electronic air cleaners and I should replace the whole unit with a "Carrier Media Air Cleaner and the cost for that is $650 with installation". This is why people don't trust HVAC companies and always feel like they are getting ripped off. Why would I replace the whole filter with a new one when I can replace a $100 part instead? I replied to them to let them know their suggestion was like saying I should replace my furnace just because there was a newer one available. I got a reply saying they misunderstood my request and would send a quote for the replacement part... But then they never did. I would avoid this company if you value honesty, customer service, and your hard-earned-cash! read more

My previous review is being filtered and not being considerd in the overall rating for this business. I have the written $1000 estimate from this guy and the $131.38 receipt from the condenser fan that I bought and installed myself. I should have added to my original review that this was during that weekend this past summer when the temperatures were in the upper 90's...not "cool" to try to take advantage of my unsuspecting housewife. Filter my review = me not trusting yelp. Google doesn't pull this. unfilter my original reveiw and restore my faith in this efficacy of internet rating sites. read more

Our furnace gave out in the dead of Chicago winter. We called Energy Services at 7AM and we had a new furnace installed and running by 9PM that evening! This included extensive custom ductwork to make the furnace seamlessly fit into our current system, dual venting to the outside, new gas pipes and drain lines. Greg, who coordinated services, was extremely helpful and positive. The guys who installed the furnace began working at 1pm and they were very pleasant, making sure I had a chance to ask all my questions and voice concerns. They were determined to finish the job that day and they had the support of their company who efficiently sent people to haul off the old machine and bring in the new equipment in perfect coordination. I am very much impressed with this company's workmanship and efficiently. Also the pricetag was very reasonable. We had received a quote from another company for much more! I expect to go to Energy Services for all our HVAC needs and I would recommend them to others also. read more

Energy Services - Heating & Air Conditioning/HVAC Near Me - Naperville, Illinois

I give out very few five stars, but I have been a customer of Energy Services since before 2012. The owner Kevin not only takes excellent care of his customers, but of his employees. And that shows with every service. They are excellent and I would rate them more than five stars if I could & I speak from experience. I have noticed that customer service is lacking almost everywhere NOT here. ENERGY SERVICES gets my 10 STAR REVIEW for not only taking care of my furnace and air conditioner but doing it for over 10 years!!! It is hard to find a company that will stand behind their products for this long, but Energy Services so far EXCEPTIONAL EVERY TIME! read more

I never trust any service company to do the right thing these days but I'm happy to say Energy Services did. We had a new furnace installed two months ago by them and recently it stopped working. We were just waiting for them to come up with an excuse to charge us even more money but that's it what happened. They were honest and took care of the issue without a fuss! David, the tech, was super professional and his Supervisor were stand up guys! It's nice to have some integrity back in the service industry. I'd recommend them for this alone! read more

Thank you! Steve Mac and Energy Services Air Conditioning and Heating, a company with integrity and technicians that care. INCREDIBLE SERVICE! Figures, the furnace goes out on our coldest weekend. I called one company, left a message, then called Energy Services. The phone was answered by an answering service with a promise of a call back within 5 minutes. Steve Mac, the tech called within minutes AND guided me in fixing the problem in less than 2 minutes. He stayed on the phone to ensure the house was heating. He called me back an hour or so later to double check. No charge and fast HEAT - they will be my go-to in Downers Grove. The problem, a ground fault coming from the humidifier keeping the furnace from running. Amazing he was able to work with me over the phone to fix the problem. Oh, the other company, called me 6 hours later, at least they called. It was a Saturday and I'm sure the techs were slammed. read more

This company came to our home because our furnace went out and gave us a quote of over $940 to fix it. The furnace was less than 12 years old, and it was obvious they were merely trying to sell us a new one. Don't be fooled, furnaces should easily last 15-20 years. We still had to pay $99 for the assessment. This was on a weekday during normal business hours. Was not an emergency or weekend call. We found a smaller company, that was very honest and knowledgeable. They fixed it the next day for a total cost of $283. Beware what they tell you, and always search out another bid. Honestly, I would never call this company again. read more

New to Naperville and needed a new furnace and air conditioning unit. Greg came out and gave us a quote, he was very professional and knew what we needed to get more air flow on the second floor. Installed the units in 2 days and the guys were very professional, clean and even fixed a few pvc pipes that they knew we needed for better draining. Explained everything in detail and things are running perfect. Top quality men that know their business. Could not be more pleased. read more

The technician charged me $99 for the AC check, and told me the freon is low and the price of the freon is more than $200 per unit. Last year, a different company charged me only $100 per unit without any check fees. I will not do business with this company again. read more

i called because there was a hole in my furnace vent pipe. the jwoman i talked to had.no clue what i was talking about when i described the size of the pipe and gave her a parts list to use. she told me they carried all kinds of pipe in their trucks. i told her to write down what i said and repeated it. (i guess i should have had her repeat it back to me.) she again told me they had all kinds of pipe in their truck because i wanted to have the problem taken care of that day and not take more time off for a 2nd trip. i asked her to have the service person text me when he was in the driveway...he called. should have been a sign. when he showed up, he had no parts at all. he was only there to look at the hole in the pipe, tell me i had a hole in the pipe and charge me $99. no work was done. the woman who answered the phone had not told him what parts i needed. he gave me an incredibly high price to return again and replace my pipe. i guess this is how they make their money, looking and quoting and walking away w $99 for doing NOTHING. i did find a great place, thatcher mechanical in plano who fixed it in one trip for a little more than half of energy services. won't be using them again. read more

We have used Energy Services for over 30 years. They are always professional and caring for their costumers. Our furnace stopped working on a Saturday night. David the technician was at our home in 40 minutes. Sunday morning by 10:00 he was at our home with 3 huge heaters for us to use until they could install our new furnace on Tuesday. We considered this great customer service and would never recommend another heating/air conditioning company! Maureen and David LeMaistre Naperville read more

Mike and Jeff just installed a new 40 gallon water heater at our home. They were polite, professional and done in about 2.5 hours. They showed me the new features of the water heater and left everything as clean as they found it. I couldn't be happier. I've been using Energy Services for years and would recommend them without hesitation. read more

Noticed an odd whining noise from our new furnace. Energy Services promptly came out, diagnosed the needed replacement part and came back the next day to install. Everyone was extremely helpful, followed through, and were very professional. read more

Thieving Bastages - Bait & Switch! Energy Services quoted a new system for me: Carrier Performance 59TP6 furnace & CA13 air conditioner. When I asked for the cost to upgrade to a more efficient 15 SEER air conditioned, I was told it would be $800. When it came time to make the purchase two days later, I was told the upgrade to the 15 SEER AC would now cost $3250. I escalated to the owner and told him I had received a quote from Nick two days prior - they would not honor their pricing. I would not recommend this company to anyone looking for an honest HVAC company. Buyer Beware! read more

Our 20 year-old furnace died late Friday. Keith F. came out the very next day and did a thorough walk-through inside and outside, which included taking measurements and asking questions. He then presented us with three furnace options. Keith booked us for a Tuesday morning installation. I received an advance call Tuesday morning from Scott that he was on the way. Scott and Ryan arrived on time and did an excellent job. They were professional, neat and knowledgeable. I would recommend Energy Services in a heartbeat. read more

I recently had an issue with my dryer vent and the crew at Energy Services were able to get me in as soon as they could...Were able to fix the clog in my dryer vent and I dryer was running in no time. The technicians were extremely polite and clean. I would definitely recommend them for any service! read more

Great service in all of our ten years in Naperville. John C. recently provided a excellent service, describing our options in great detail, then demonstrating the improvement in our system performance. read more

Beware! If this is the same ownership over the years, this company had installed a defective leaking A coil then tried to cover up to run out the warranty. Weekly tech visits with no results. Seriously the techs stated you have to run the AC 24 hours a day when its 80deg. There was hardly any air coming through the vents, found out later that the coil was freezing up due to low freon and its defective A coil leak. Their tech wanted to change belts on furnace to increase air flow instead. All other HVAC techs stated this was a total scam, this company can live with these lies with no problem and have its employees on the same ball. read more

I have had a service contract with Energy Services for one year now and have thus far been very pleased with the service I have been provided. Both the my furnace and AC cleanings went very well. In addition I have required two service calls in that time and in both instances the technicians arrived in a timely fashion, per my agreement I was not charged an after hours charge, and both times the technicians were very honest as to what was wrong. At no time have I felt that they attempted to replace anything that was not required. In addition every technician I have encountered seem to really enjoy what they do and have always been very courteous. If you're looking for an HVAC company I would seriously consider Energy Services for your needs. read more

I was pleasantly surprised by the recent Spring service call for maintenance on my air conditioner system. Chris, the technician for Energy Services, thoroughly checked all the equipment, suggested that I change my filters to ones that were more efficient (and less expensive!) and even looked at my hot water heaters pointing out that they were more than 20 years old and likely to fail in the near future. He expressed concern that I could experience water damage in my finished basement, if I wasn't diligent in checking for leaks. Given the fact that I thought this new company only serviced or replaced air conditioners and heaters, I was impressed that he looked beyond the limits of the service call to point out other potential mechanical problems. There was no hard sell, just a recommendation to consider the company when I decided to replace my old heaters. Energy Services provided more than the minimum service for my Spring maintenance visit. I would definitely use the company again. read more

We used Energy Services for our annual furnace checkup. David was very courteous and professional. We will be using this company going forward. read more