I invested $113, and to my dismay, this proved to be the most discourteous and disheartening experience during my trip to Spokane, Washington. In all my 29 years, I've never encountered such a distressing encounter with restaurant staff, led by the likes of Abby and the bald gentleman featured in the background of my photograph.
Our journey to this establishment was at the behest of my client, who was eager to dine here. We placed our order over the phone two hours in advance. When the time came to settle the bill, my client handed me the phone. I conveyed to Abigale that this expense would be billed to my company, and I needed an itemized receipt before my departure. This request was routine, as waiting until later to retrieve a receipt often proves cumbersome for restaurant systems. Abby, however, not only promised to send it but also castigated me for the length of my email. Two hours elapsed, and still no receipt.
Dismayed, I returned to my client's office to retrieve the only receipt he possessed--the one that included my tip. He provided me with the store's contact number, so I called while I was in the vicinity to inquire about collecting the receipt in person. However, I was met with another outburst from Abby, who claimed to be busy preparing sandwiches. I offered to wait and explain further, but she abruptly terminated the call.
Upon my arrival, I spoke with the front desk, who informed Abby of my presence. She, in front of all the patrons, unleashed yet another tirade, asserting that she was swamped and inquiring if I truly required the receipt at that moment. Before I could clarify that the note she took of my order would suffice for my expense report, a bespectacled bald man joined in, using aggressive gestures and raised his voice. I politely requested he calm down, to which he retorted that he had no time for this and returned to sandwich preparation.
I had maintained a calm, composed, and patient demeanor throughout this ordeal. Upon encountering Abby again, I endeavored to communicate that this experience had been uncomfortable and that the note card she had taken my order on could serve my purpose. Her response was to brand me as the rudest person she had ever encountered and begrudgingly agree to handle the receipt so I could depart. This unwarranted treatment of a guest was not only disheartening but also mortifying.
The behavior of the staff was uncalled for and rude. I can't fathom how they treat their colleagues. I shall never entertain the idea of returning to this establishment, for the staff's demeanor was nothing short of unpleasant and disrespectful. read more