I've gone to this nail salon about five times. The woman who does my powder dip her name is Jessica. She does a beautiful job is unbelievably kind and I have nothing terrible to say about her at all. I booked an appointment Monday for the following day Tuesday. I was very careful to make sure that I said three different ways that I wanted to confirm that I am seeing Jessica when I arrive on Tuesday. It was confirmed. On Tuesday I called early in the morning to move up my appointment from 2:30 to 2 o'clock and I again confirmed that I will see jessica at 2 o'clock. I arrived at 1:55 PM and Jessica was not there. The woman who worked there ushered me over to a chair and insisted that another woman can take care of my needs. I said to them that I had driven 45 minutes from Suffolk County to come for an appointment with Jessica, who I was extremely specific about having and I was told that she is here. The woman told me she's off on Tuesdays. I told her that is not what I was told when I booked the appointment. Then the woman said that she had something to do and that's why she's not here. I know that that's a lie. I told them that I would leave and I'll come back when Jessica is there. The woman kept pushing and saying that this other woman will do a beautiful job. I'm not doubting that the other woman would do a beautiful job what I am doubting is the way that this business is run. I booked an appointment. I confirm the appointment for different times with this woman Jessica's name who I have Had wonderful experiences with so when this woman continue to push as I was walking out the door, I said you will not see me again. I will not be back. I went from (commack) to Merrick for this appointment specifically and booked the time that I booked because I knew I had some other appointment that I needed to be at for 5 o'clock so now that it was 2 o'clock I had three hours till my next appointment. Luckily, I had another recommendation and went elsewhere. It's unfortunate that Jessica does a beautiful job for both myself and my daughter, but we will not be returning. My daughter has had this experience as well and got pushed into another person, but always returned back to jessica. read more