I hired High Class Movers (Ty Phillips) - or Ty P, as it shows in his reviews that he wrote for himself - and had one of the worst moving experiences imaginable.
Ty himself never showed up. Instead, he sent two men who, while very kind, didn't know how to use moving straps, mishandled heavy items, and even told me mid-move that Ty would charge extra for materials he had originally promised as included in the price. My partner had to step in and help carry items up the stairs with straps because they couldn't manage the weight together.
I had specifically warned Ty that some of my antique furniture needed special care. I also told the movers that one piece in particular was over 100 years old, and if damaged, could not be restored. Despite this, nearly everything they touched was damaged. Three dressers were gouged, two desks were chipped, antiques were harmed beyond repair, and a heavy treadmill was stacked directly on top of antique furniture with no protection. Both homes were also left with scrapes, holes, a chipped door and frame, and even a large section of wall broken out. Worst of all, they dropped our washing machine so hard that the control panel ripped completely off, and it is still sitting non-functional, in our dining room where it was left.
Ty had suggested I rent my own truck to save money, which I did, but he still tried to charge me more than $200 extra beyond the agreed price. This, after showing up late, unprepared, and causing significant damage. When I raised these issues, his response was dismissive. Instead of accountability, he later tried to spin it as though he was "helping us by covering our moving expenses."
I chose this company because I wanted to give a smaller, lesser-known business a chance. Unfortunately, that goodwill turned into an expensive mistake. My family's furniture - including pieces for my three young children - ruined. As we continue unpacking, the damage is proving to be even worse than we first realized.
For anyone considering this company: please think twice. Protect your home and belongings by choosing a licensed, insured, and reputable mover with consistently strong reviews. read more