We have bought and sold 4 boats from Springbrook. Every buy (and sell) has been flawless. When…read moreyou buy a boat, the real test of the dealer is "what happens when it breaks" and "how much can I sell/trade it back in". From a service perspective, they are top shelf compared to other experiences I have seen. Pricing is always fair and straightforward to understand. I would never buy a boat from anyone else!

I've been lucky enough to have done business with Kyle Stenzel, Dan Culen, and the crew here at…read moreSpring Brook Marine Group for many years through various transactions. They are professional, results oriented, and are willing to go the extra mile for their clients. Highly recommend.

We just got home this evening from Heritage Harbor. when we arrived we discovered that none of the…read morebeds were made. when a staff member came to remedy the situation, she found no clean sheets that she said she placed in the laundry earlier. She had to leave and come back. I do not like the new portal system for checking in!! First it was not explained to me how to use It! I don't like sending personal information over the net, and it wasn't explained to me until I was able to speak to a person at the harbor office that I could have completed some of it on my arrival. The portal eliminates much of the personal contact which I feel helps to make the experience better!! Then, after about 8-9 different stays at the harbor, after NOT breaking anything and maybe leaving the home cleaner than we found it, we had to pay an insurance fee!! NOT given a choice!! Another factor we found out on the day before arriving on the non helpful portal! Just another way for more money to be made with less personal contact. We generally lovery spending time at the harbor, but things are definitely changing and I'm not sure all for the better!

If you never visit Heritage Harbor you will never experience the beauty, the peace and serenity…read morealong with the fun all in one place just an hour from the suburbs!! The Cottages and Houses are right on the river just a stones throw away!

I used to come here a lot on the bike runs with my bf, it's far out so was a decent ride out there…read more Call me crazy but I kinda loved this place, it's nothing special of a bar but in the summer sit out on the deck on the river with a beer or Jack and Coke and good people and that's all you need! They have food too, which is pretty much just good enough to soak up the booze so don't expect a culinary masterpiece, but that's okay too. They hold events here too and bands sometimes, not a bad spot. Specials and great service!

I bought my first boat ever at an outdoor show this past January, from Lake Holiday Marina. As I…read morehad no place to store a boat at that point in time, my salesman, Parker, indicated they would hold the boat for me until the weather broke. That gave me plenty of time to make room to park the boat at my property. There was no storage fee for this. A big advantage for me was that because they are a marina, when I went to pick up boat, Parker took me out on the lake and showed me the nuances and safety features of operating the boat. Again, this was my first time owning a boat, so being able to pick up my boat at the dock vs a dealer's show room was a big plus. As often happens with a new vehicle, weather it be a car or a boat, I had a couple minor problems, e.g. a defective battery. I had also broken a couple of the tire down clips and the winch was bent which made bringing the boat onto the trailer difficult. I contacted Parker, who introduced me to Greg the Service Manager. Greg is a great guy and really easy to get along with. He offered to fix everything, albeit much of the work was under warranty, with no fuss or condescending "how did YOU do this?", or otherwise implying everything was fault. I can't say enough about what great guys Parker and Greg are to work with. At no time did I feel pressured to buy anything. Both guys are eager to help and readily available to answer questions. Parker was extremely patient in dealing with my "newbie" phone calls! One while actually on a lake fishing! If you are in the market for a new boat, definitely check these guys out.

This business is awful. The owner Tom called me and accused us of picking up our boat without…read morepaying for it and threatened us with legal action! I told him we'd paid for it and hadn't picked up the boat and that he needed to find our property and HE LAUGHED AT ME and said he wasn't interested in finding my property. He then had his secretary or office manager call me back to tell me that everything was paid WEEKS ago and to confirm that we picked up the boat. I told her we hadn't and about Tom's response. She ultimately found our boat and we have it now, but we will NEVER do business with them again. Stay away from this place unless you want to be threatened, laughed at and have your property lost-when you are in the right.

I recently moved my father's boat to this marina. I feel at home here. The owner Alissa Bumpus and…read moreher son Zach are amazingly helpful and kind. The service dept "John" has been nothing less than a life saver. He treats my dad's boat as if it were his own and that means the world to me. I dry dock here and valet in and out. Prices are good and the location is spot on. Not to mention there is also a great restaurant right there at the marina. So amazing. I love it here.

New owners are terrible people. The Bumpus family is unprofessional, irresponsible, and unethical…read more They will take horrible care of your boat. Leave the cover off the cabin door open and let water in to turn moldy. Even posted for sale with them. Avoid the heartbreak and headache of seeing your boat destroyed and mistreated. 6/24 i received a call about these reviews asking to please take them down then was threatened by the owner Alissa Bumpus if I didn't she would call my place of work and complain about me, never having had been a customer at my place of work. Also icing on top of it all. They stole two brand new batteries out of my boat and wont give them back to me. Soon will probably be pressing charges against this rundown eye sore of a marina

Excellent marina! We are Gold Loopers and this may be the best maintained marina we have visited…read more Friendly and helpful staff. Twisted Anchor restaurant was also great. We'll be back.

Left Racine at 730 am with a 45' boat we just purchased. It was an all day trip down the lakeshore…read moreand on the river. We spent 4 hrs waiting for the lock in Lockport then barely made it to 3 rivers for gas. We proceeded to the Dresden lock and intended to tie off on the cell to wait the nearly 3 hour wait to lock through however the lock master ordered us to leave because a barge was going to tie off in the same location. It was nearly 11 pm at this point and our engines were making noises. My husband said they were fine, just in need of a tune up. Knowing the channel in that area has shallow spots, and we still had not used the anchor (our very 1st day with the boat), we decided not to attempt to anchor due to safety and to shut our engines down. We searched for an area to safely tie up until the lock called us via radio to advise us to prepare to lock through. We found the empty pier at Harborside and tied off. We had a 6 person crew (2 were sleeping). We were quiet as a mouse, had no music playing, engines shut off, and were speaking at a whisper. We could hear people partying and shouting and laughing within the marina. After approximately 45 minutes we were approached by a man (later learned to be Brett who runs the Marina) and a woman who told us to leave. My husband politely told him that we had no place to go because the lock had barges there and we needed to be in the area to get through when called. Brett said he didn't see any barges (obviously because they were in the lock which is why we couldn't lock through), and my husband told him to call the lock and he could verify that they were full. Brett didn't want to do so and still wanted us to leave. My husband told him that under the Maritime laws and safe harbor rules, we had no choice but to remain docked for the safety of our boat and crew. My husband also told him that we didn't want to be there at all, but we didn't have a choice. Brett never offered assistance and was not pleasant at all. My husband told him that we aren't causing any harm and would be on our way as soon as the lock called us. My husband and I and other members of our crew are law enforcement and we are very responsible and respectful. My husband told Brett to call the police if he felt he had to, but we were causing zero harm and causing no damage or boat traffic obstruction. Brett reluctantly walked away. Approximately 30 minutes later the lock called us and told us to begin to work our way to the door and we untied and proceeded to push off the pier. While moving on we noticed 2 police officers walking down the dock, ( unfortunately we had already left as we would have talked to them) I just have to say that my husband and I have been in Michigan and Wisconsin over the years and suddenly had to seek a safe place to stop and make sure our engines were in good condition to continue traveling and we always had very welcoming and accommodating marina staff. Brett was the worst marina manager we've ever come across. We boat within a 45 minute car drive and had visited the restaurant at Harborside (spending a lot of money), with a large group of friends from our marina on previous occasions. Just heard a new restaurant is opening after the last one closed and we will definitely NOT be trying it out. Additionally, we have a great marina with many boaters who would have welcomed Brett without question if he was in the area and needed help (that's what boaters do). Now the boaters in our area are aware of what happened and also will not be patronizing the new restaurant at Harborside.

If you need your boat repaired, take it to Joe...! He kept me up to date with texts and videos of…read morethe work and results... Couldn't be more satisfied!

Jim c carol stream I…read moredecided to take my boat to Tanglewood for repair. I purchased there new in 1995. I was looking to get the impeller replaced joe noticed the fuel filter needed replacing with fuel pump quick upcharge fine needs it get er done as they say. sent me vid of it running great, also mentioned trailer bearings need replacing. fine do that while it's there i like to support local business whenever possible Impeller was 8 yrs old other parts were original equipment super reliable motor. Everything fine till pickup paid over 1000 for probably 600 worth of work, but hey ya gotta pay to play. joe mentioned the tarp on the boat was blowing around. when i looked it was because they were too lazy to put the Bunge cords on to hold the tarp they were laying on the ground with the tarp stuffed in the boat. so i started putting the tarp on myself and had a cardiac event setting off my defibrillator 1st time in 2 yrs 4th since 2017 .should have gone and asked for help but was too stubborn. so i took several breaks and struggled on. Small things like putting the customers tarp back on matters. It shows as a business owner you care. myself being a business owner. would be like remodeling a kitchen and then taking the boxes from the cabinets and leaving them on the kitchen floor. if the amount of care taken with the tarp is any indication of the quality of the work done on my motor which is usually a pretty good indicator I'm in trouble.

Wait, you can review Fay's Point? Where's my sixth star??…read more Let me tell you a bit about me. I'm a proud Cal-Sag junkie. So much local history can be found in our waterways and so little of it is known. Briefly: Blue Island really was an island. Some 15,000 years ago, when glacial Lake Chicago existed, Blue Island stood proud above the lake. As it receded our rivers, creeks and wetlands were formed. Fay's Point, uniquely, sits just past where the Little Calumet River turns back on itself and empties into the Calumet River. Stony Creek meandered to the west. From the 1840s to the 1870s a feeder canal helped keep the I&M Canal filled, and in the 1910s the Cal-Sag Channel was dug, reversing the flow of the Calumet River and altering Stony Creek forever. The Cal-Sag Channel opens for business in 1921, at its widest only 60 feet across. In the 1960s it was expanded to its current width of 225 feet. Go for a walk along the north bank of Fay's Point. Across the Cal-Sag, on the north bank, you'll see some the "ruins" of the Blue Island lock. From the 1920s to 1960s this was the controlling works for the Cal-Sag, the boundary between Lake Michigan, the Illinois Waterway and ultimately the Mississippi River. You can still tour this amazing waterway. Local boaters often complete a "triangle tour" down the Cal-Sag, up the Ship and Sanitary Canal, into Lake Michigan and back to the Calumet River. The more adventurous might take the Cal-Sag into the Desplaines and Illinois rivers, into the Mississippi and all the way to the gulf. Who knew you could connect to the whole world from Blue Island?! Fay's Point features a marina with 88 boat slips. This active marina can hold boats up to 40+ feet. It offers an idyllic setting on the bank of the Little Calumet River. The north bank has been restored with native wetland plants and is a haven for birds and other critters. Across the river is the Forest Preserve District and Joe Louis golf course. It might be worth renting a slip just for a chance to hang out on the river in such a relaxing setting. This safe and modern marina is the best in the region. The Little Calumet River is also becoming popular with paddlers, and offers a great course for families and beginners looking to explore our region's waterways. Check out the Calumet Waterway Stewards website for annual paddling and clean up events.

From the owner: Built in 2006, the Fay's Point Marina sits on the Little Calumet River, just 25 minutes south of…read moredowntown Chicago. Many community members have already made the Fay's Point Marina a second home. Between weekend relaxation, aquatic sports, golfing, and barbecue gatherings, you'll never run out of ways to spend your hard-earned free time.

Bought a new pontoon from them. Joe is very knowledgeable and informative. Not pushy! Great…read morecustomer service! Highly recommend

Marina at the lake - Happy hour with music and really inexpensive beer! What's not to like!read more