My son bought headlights off of eBay and they didn't work. I suggested he just bring the car up…read moreto Central Auto and have them replace the headlights. Central was instructed to give us back the headlights so they could be returned to eBay. They did not give them back to us. So I went up there to get them back and they had them so problem solved. NOPE!!! The headlight lenses are scratched up and the body of the lenses are chipped up. There is no way to return them now even though they are defective. Central Auto is taking no accountability for messing up the lenses. I WILL NEVER GO THERE AGAIN NOR WILL I RECOMMEND THEM!!! Shady ass place!!!

I have nothing positive to say. Took my daughters CADILLAC in for some ordinary repairs. It was…read morethere for over a week. After picking the car up we discovered it was still out of alignment. Reached out again, took the car back for another alignment., left it AGAIN for days. STILL the car is out of alignment. After consulting another repair shop we were told that it was likely never aligned, period. In the process we have ruined two brand new tires. We had also replaced the rear struts at Central and have been advised that the parts they used were of the lowest quality and need to be replaced. It has only been two months. There was a bit of a language barrier but I'm not sure if it was truly an issue or out of convenience. If you're also a gringo, I would take my money elsewhere. We have spent over $3,000 here and wasted at least $1,000. It's unfortunate.

I was truly disappointed I'm this place, mostly the uncaring kids that work there. Six days after…read moremy car was towed there (including the weekend, to be fair) I stopped in to take a picture of the codes necessary for the correct part. Kraig was good to tell me them over the phone the day before, but it sounded like he said it was a PCM, when in fact, it was a BCM. Wish he would've been more clear, but not a big deal. When we were walking out there, we noticed the right rear tire was flat, even though my car was towed there & was a-ok at that point. Kraig stated it must be a slow leak; wasn't like that a couple of days ago. This was a Tuesday, yet they're closed on weekends (??). In checking out the tire, he then said it was getting low in 3 hrs. Be that as it may, When I picked up the car after it was done, immediately I saw big white scratches on my rear bumper that was not there before. Went in to inform Kraig & while we were looking at it, I then noticed a smaller mark on the front bumper, which was completely repainted just a few months beforehand & was also fine when it was towed there! He tried to downplay it & said he'd get ahold of the owner. In the meantime, I received photos from the tow truck company proving it was fine upon arrival there, yet Kraig said the owner was only willing to pay for the back bumper! Thankfully I disputed the charges with the AMEX (HIGHLY RECOMMENDED), so then he caved in & paid for both bumpers. I later found out they will actually use a quad runner ATV to push in and out cars if necessary!! The tire was suspicious since it happened well into their possession, but I let it go since I wanted nothing else than to move on & put this behind us. If all this wasn't enough, they didn't even have the courtesy to use a paper floor mat, so my car was rather filthy especially on the driver side. Unless you want your car treated like this folks, there are places very close by (Ewerts Automotive, Art's automotive) that treat their customer's cars with more respect & are much more reasonable. Low integrity automotive charges approx $185/hr, which is comparable to dealers!!

Brought my car in to get it checked out. They were very…read morehonest. I cried haha It is ok because I took their advice and got rid of my car before I had to spend up to 20k in repairs. Everything worked out and I am so glad to have actual honest people in the car buying/repairing field!

Honest, good work, not trying to sell you anything you don't need, fit me in at a last minute, and…read morefixed the problem, fair pricing... Very happy with their service. I will definitely be continuing to bring my car here for future issues and upkeep!!!!

I brought my van in because it was leaking oil. I had a pretty good idea what the problem was, as…read moreit is a very common issue with this model. They charged me less than the internet suggested. I also told them I thought I had a bad wheel bearing. They charged me almost nothing because it was something bent that they straightened. If they would have charged me for a wheel bearing anyway, I wouldn't have blinked an eye. They are honest, fair, and awesome. They also will send you electronically a quote for every piece of work they might do, and you can individually accept/decline the jobs. Matt is a stellar guy, and I missed the secretary's name but she is always kind and patient with people (even those that might not deserve it). I tell everyone to bring their vehicles here and I firmly believe it.

Absolutely outstanding experience from start to finish! It's not often you come across a shop that…read moregenuinely puts honesty and customer service first. These guys went above and beyond to help me out, were upfront and transparent throughout the entire process, and truly had my best interests in mind. What really stood out was their willingness to go the extra mile. They even went out of their way to show up after business hours just to get my tow truck driver a key. That level of dedication and customer service is hard to find these days. Honest, trustworthy, and genuinely good people. I couldn't recommend this shop enough.

J&A do amazing work, call when something comes up before moving forward and still got the vehicle…read moredone quick. It's the only place in Grundy I would take my car to for any transmission or drivetrain work!!

Great honest people, could have charged me a fortune for bad breaks. Turned out it was still under…read morewarranty "pads and rotors" but calipers was thought to be the issue. Turned out to be a $22 dollar bill even though they spent well over 4 hours inspecting and doing the work. Bye Bye Dellwood Tires who wanted over 1350 for back break job only. This is the place to take your car when you know nothing about cars. They are honest and don't try and upsell you.

I used to panic when something went wrong with my truck…read more Since I found Feehan, I don't worry. I know I will get what I need at a fair price. No hype no BS. I've had at least 4 of my trucks and cars in for service as have both my neighbors. An honest and fair mechanic, FINALLY !

My Husband and I wouldn't trust anyone else other than our dealership to work on our cars, then one…read moreday my mustang needed a mechanic closer to home. Spoke to the owner and couldn't be happier with the patience and understanding he showed us. We have never gone anywhere else with my mustang and today I referred my sister to have her van serviced. Janet at the front desk was cheerful and helpful. I'm so glad they are close to home and reasonably priced. Thanks again to Auto Science for your service to our family vehicles.

These guys are absolutely fabulous, at first I questioned it because of the size of the building,…read morebut they are hands down the best in town...

Very few reputable shops around anymore Jeff the shop manager is fair, straight shooting and honest…read moreabout repairs. We made the mistake of going elsewhere for a better price and found we got scammed there Jeff and his team went above and beyond to fix the issues from the other shop when I got my next car I had him check it out everything looked good and now my wifes school brings their buses here!

This place with Willy and the Owners Rock, excellent , just GREAT:read more

A.K.A. Artie's Auto Repair. This place is amazing! Always…read moreabove and beyond. Skilled and honest. Friendly and professional. Excellent ballance of quality and price. I have used this shop in the past because they had good reviews and are close to my work. Recently, I was driving to work when I felt one of my break lines pop. The timing was awful as I was set to start driving to Boston right after work for my daughter's wedding. Not only did they take me right away, but they were able to replace both break lines before my shift ended. I can only imagine how disruptive it was to their schedule. They could have charged me triple what they actually did and I would have happily paid. It would still have been cheaper than two plane tickets and a rental car with less than 24 hours notice. If you need automotive service, I strongly encourage you to give them a call.

Joe got me in and out quick and was so affordable. So grateful for a great mechanic so close to…read morehome!!

AAA dispatched McCoy to tow my car when it wouldn't start today. I've had McCoy tow my cars a few…read moretimes over the years, always providing friendly, helpful service. My experience today was no different! The service person was pleasant, figured out the problem and got me towed home where I could fix the problem. I appreciated his professionalism and , at the same time, his friendly nature.

If I could give ZERO stars, I absolutely would…read more McCoy Services is a complete disgrace to customer service. I do service dispatch for a living, and I would never speak to someone in need the way their dispatcher spoke to me. The woman on the phone was shockingly rude -- talking over me, blaming my insurance for "lying," giving attitude when I simply asked for an update, and acting annoyed that I even needed help. I genuinely wish I had recorded the call. If this is who answers your phones, fire your dispatcher. The timeline speaks for itself: * Called at 7:30 AM * Got a confirmation text at 8:02 AM saying arrival would be within 45-75 minutes * Tow truck didn't show up until 10:15 AM When I pointed out the delay (calmly), she cut me off mid-sentence blaming the insurance and dryly asked if I wanted to cancel -- after I had already waited over an hour in the winter. Absolutely unprofessional and honestly disgusting. And the kicker? Yelp is full of the exact same complaints. So clearly this isn't an off day -- it's who they are. McCoy Services and the dispatcher wasted my time, my money, and treated me like I was an inconvenience instead of a stranded customer. I'd avoid this place if this is quality humans they keep employed. Never again. I'll be submitting for reimbursement and warning everyone I can to avoid this company at all costs.

I took my Chevy traverse and to Mr Auto Care again yesterday. Once again the quality of work the…read moretotal professionalism of all the employees there is 100% outstanding. They repaired everything that I needed also they recommend things that need to be done and they will always totally keep an eye on those for me once again they have me as a customer for life. My opinion this is the best auto shop in Illinois. If there was a 10 star rating they would receive it from me Stephen McElrath

Excellent service! I left my 2012 Subaru there to get worked on and they videotaped another issue…read morethey found. They do quality work with honest professionals! I highly recommend this mechanic shop! They even took the time to drive my car to me 25 miles away at no charge! Wonderful owners!! Reliable courteous staff too!!!