I brought my vehicle here for an axle repair and paid approximately $850. Within three miles of…read moreleaving the shop, the axle locked up while I was driving, creating a serious safety concern and requiring the vehicle to be towed. Since then, I have attempted multiple times to resolve the issue. I called on Friday and again on Monday, spoke with two different individuals, and was told I would receive return calls, which never happened. Due to the lack of follow-up, I had to extend a rental car while waiting for guidance. Being told afterward that the tow would be "covered" did not address the failed repair, the safety risk, or the lack of communication. I expected better quality work and responsiveness for a safety-related repair. Unfortunately, my experience was very disappointing.

We were in town traveling and pumped gas mixed with diesel from a local station. We started…read moremisfiring on the highway home. We called the Auto Clinic and they said they could fit us in. Well... not only did they fit is in but they scanned the car, determined the issue, came up with a game plan, and solved the problem to get is back on the road. Their team even worked through lunch!! We had a two hour drive left and a flight to catch. The office staff gave me a ride to town to get lunch while their mechanic worked tirelessly on his solution. They offered very competitive pricing and worked non stop to deliver my vehicle in a shorter time then planned. They are also helping us to support what happened by documenting what they saw. That is way above what I would have expected.

Had my oil pump replaced on my Silverado. I couldn't be happier. The Technician seemed very…read moreknowledgeable and was very excited when he showed me the damaged part, I feel he takes pride in his work. The only issue I had was communication on the time frame of the job being done. The price was fair and they took on the job knowing it would not be easy. Thanks so much for your effort. I have other vehicle's and I will bring them to Kinsels in the future for service and any other mechanical issues. Very professional! Thanks so much, Rick Johns

I recently had an accident in my Dodge Challenger. I didn't think it was ever going to drive the…read moresame, however Kinsel's proved me wrong and gave me my car back better than it was before. This shop takes so much pride in their craftsmanship. They even called me when there were any issues in the process. After I picked up my vehicle they even called me 2 days later to see how it was performing. Performed just like new! I recommend this collision center to anyone and everyone.

Great Experience! Professional, courteous, accommodating!…read more So I am in Texas, but needed to have some work done on my daughters car (she lives in Plano). I called and Todd actually answered ... family owned small business ya know. After explaining my situation, they worked with me to get my daughters car in, inspect it, called me to tell me exactly what was wrong, and even took my payment over the phone! When we were discussing what was wrong, I inquired about some other items and to whether or not I should have them replaced as well. They could've taken me for a complete ride ... but I was told (by the owner himself) that they inspected the other parts I had mentioned, and there was no need at this time to have them replaced as they were still in good condition with minimal signs of wear. In today's world of "how much can I get out of you", this was a refreshing experience back to the days of when a handshake meant something. Todd's Southtown Auto should be your choice for any mechanical needs.

I traveled from Chicago to Sandwich to purchase a car at a nearby dealership. Since the car was…read moreused, I wanted a mechanic to take a peek at it to make sure there were no red flags. Todd did this with little notice, and gave me the confidence to purchase the car. He also didn't charge for his time. Really appreciated!

My 2025 Chevy Equinox had an ATF leak. They had the vehicle for 23 days and said it was fixed…read more Three days later it's leaking worse. When I took it back to the dealership, they refused to give me a loaner. I was told I would have to rent a car and submit the paperwork for reimbursement. This was warranty work, and I shouldn't have to pay for a rental. Mica, the service writer, was useless and clearly didn't care about customer service.

Bought a 2017 Buick Enclave here recently. Genuinely good people and extremely easy to do business…read morewith. No funny business, no bad attitudes! Was perfect! The general manager is good guy as well, you can tell he doesn't play any games. Thanks again!

Understanding and reliable business. Was quick and safe with the tow from the accident.read more

If I could give this place 0 stars I would.... EXTREMELY rude on the phone and person. Wouldn't…read morerecommend if you need quick help either. Terribly slow.

Well, I did not have getting stuck in a ditch with my twelve-year-old daughter on my bingo card for…read moretoday. I made a wrong turn in a rural area and wound up in a ditch on a road where we didn't see one car until our tow truck driver got there. Ryan from Hopkins Towing pulled us right out and had us follow him so he could make tracks for us to get home. He stopped at every stop sign until we caught up to him (even getting out once to tell me what to do if I start sliding). After we got back to town, he called to make sure we got home okay and to tell me what to do so my tires don't freeze. If you EVER need tow service, I couldn't recommend this company more. We're a little shaken up but home and unscathed thanks to Hopkins Towing, Inc.

Ryan was responsive, towed our vehicle safely with state of the art equipment and was very…read morereasonably priced. Once the vehicle was at the house he offloaded exactly where we needed it. I've never reviewed a towing service before, however, Hopkins Towing inc. is top notch, clean and polite.

Great service and quality. By far the best prices around. Needed tires and the next day they were…read moreput on. Very quick highly recommended

I have a 2008 vehicle that in great condition and running well at 96k miles. Recently our check…read moreengine light came on and Jonathan and his team spent hours trying to find the intake problem. Long story short they never gave up and solved our problem for a reasonable cost. We were so pleased we had them throw brakes on and they are going to fix another minor problem. What a great find and would highly recommend them. Five stars from us.

Great place! Man behind the counter was very informative about everything he was doing, checked…read moreeverything, explained how to better maintain my car. Respectful, kind, and very helpful.

I've meant to write this review a lot sooner. I took my car here for the first time because my late…read moregrandfather never took his cars anywhere else. If my PawPaw says it's good quality, it's good quality. I brought my Land Rover Discovery here to have an alignment and new tires/rims put on. It was my first experience doing so, and I missed A LOT of steps. I forgot the lug nuts, then I got the wrong lug nuts, then there was a problem with one of the caps for the rim and the guys had to mess around with it... I called a THOUSAND times and asked a MILLION questions and the guys were always super nice, patient, and informative. I'm always coming back to them. Happy to support a local business. Total score.