Just returned from the West Chester store, I got a text yesterday telling me a part I had ordered…read morehad arrived. The part was supposed to arrive last Friday, this is Weds. Turns out the part has not arrived. No apology, just rudeness. The part was an air filter for a $1500 mower I bought from them 2 years ago, I've spent thousands at this place I'll never go back.

I stared using this guys the last 4 months on parts for pressure washer/ wood chipper lawn mower…read moreand saws. They have great prices and very friendly. Hell if you have the part number for what you are look for they treat you like family! Was just in again and had them try to tune my chainsaw with new carb. I replaced it and purchased part on Amazon but still could not tune it correctly. They tried and was unable to tune carb so they said no charge. They also gave me info on what they think was wrong and why couldn't be done. So since they know more I was given a price of 80 bucks to repair. I gave the ok and chainsaw works. They are trust worthy and know there stuff from all brands. Will recommend them to anyone who needs a repair done or parts on lawn equipment.

Rob is a really nice and honest guy. My mower runs better than new. Very affordable, too. Highly…read morerecommend.

We had a hitch for our Yamaha bike rack installed on our Infiniti QX50 and it was done quickly…read morewhile we waited, looks great, and have had no problems with it this after several bike rides!

Very friendly and great service. They installed a hitch for a bike rack, very well done and it…read morelooks great. They came HIGHLY recommended from a friend of mine and he was correct. From the first phone call to me leaving after the install - I was totally comfortable having them install a hitch on my new car.

Ashley, the person who answers the phones needs to drink some water and take a mf nap, and maybe…read morethat'll help her sour af attitude. She also failed to let me know that having a card on file will allow the technicians to come and service my mower without being present, which lead to several more weeks of a broken mower due to her negligence on informing me. The technicians are great, but lil chick needs some self reflection if y'all want continued business, bc she's rude and misinforms.

Customer Unfriendly: After determining at their first visit my snow thrower needed new "treads",…read morethey arrived weeks later without the required screws, so I was told he would take it to the shop & return it that afternoon repaired. NO! Rather, that was the last day before they closed their shop for 11 days over Christmas & New Years. Then they waited 2 more weeks before returning it repaired. And charged me regardless, unapologetically!! Look elsewhere!!!

I dropped off my 12 year old Craftsman mower for a broken pull cord and general tune up. Several…read moredays later Rich informed me that it had a bent shaft and was beyond repair. If I bought a refurbished mower from him, he would give me some credit for whatever parts he could salvage from it. So I did- got a similar mower for $280. On my way home, he called me and said there was a mix up somehow, and my mower did not have a bent shaft, and the tune up and new cord would cost $130. Who does something like this? I was satisfied with the "new" mower and never would have known a thing. He could have easily kept the $280. A refreshing dose of integrity and honesty that is rare these days.

Great guy, fixed my old mower in a couple days when he originally said a week. Exceeded…read moreexpectations and even gave me a reco for some secondhand lawn equipment. Very affordable pricing too! $79 for my mower tune up so I'd say that's a steal compared to the other lawn equipment servicer on the west side. Try them out!

Terrific lineup of power mowers and equipment + reasonable prices + great service program. Found…read morethis business 3 years ago when shopping for a new riding mower. Tempted to get one at the big box stores (Home Depot, Lowes) since they carry big name brands and price deals, but also wanted to find a place that could easily and economically keep it running great, plus repair promptly if ever needed. Grass never waits for a mower issue. After decades of DIY mower service, I've "done my time" on reading big maintenance manuals, removing mower decks, hunting down scarce parts, cleaning/sharpening blades ... Couldn't be more pleased! Purchased a 38" Husqvarna riding mower. Powerful, easy to use, cuts fast and perfectly. They delivered it promptly, showed me all the basics, best yard machine I've ever owned (that includes a prior John Deere tractor). I also have them pick up/return the mower each winter; they do all the work to keep it looking/running like new when I pull it out in the spring. Jim is always friendly and flexible in working the pickup/delivery around my schedule. Strongly advise checking them out even if you're leaning toward the big store mowers. And especially if you're looking for great service to go along with it. My Husqvarna tractor has proven to be a great investment. I don't believe the business has "claimed" their YELP page yet, their phone is 513-844-6700. Ask for Jim!

I just had 2 new 13x5x6 tires that I paid 18 dollars for , to be mounted on their rims since I'm 78…read moreyears old and not able bodied I decided I would have Fairfield Power Equiptment mount them for me . I dropped them off at their location and was told they would call me when done ( they didn't ) after 2 days I stopped in their store and the tires were mounted but the big surprise was the over $42.00 I was charged for this service I wasn't given an estimate at the outset which is in violation of the Ohio Revised Code which requires a estimate for any charge over $25.00 . I feel iwas was taken advantage of being an elderly person , I would carefully look at doing business with this company if you are an elderly person as you could be taken advantage of . I am planning a call to the Ohio attourney Generals office for help in this matter .