My neighbor got a new service and they never picked up their bin which was damaged. My bin recently was taken away with my neighbors old bin. I found this out when I went to put out my garbage!! No call, no explanation, they never answered their phone and left message but my calls were never returned. My payments were up-to-date and I think I was being charged for the bin (neighbors) that was never picked up. Now I am going to cancel this service, specially because you cannot get in touch with them and without notice left me without a garbage bin. Do not waste your money on this company!! Customer service is horrible!! read more

This is by far the worst trash company in our area. By the time I'm posting this, we have had 6 weeks with no pick ups. Since November 14th, 2024, we had one singular pick up on December 19th 2024. We have not received a pick up since this. In 11 weeks, we have had 1 pick up. I have called over 30 times, left voicemails, emails, texts messages, Facebook messages, everything. I have heard nothing at all from this company. We have not received any refunds. It is HORRIBLE. Do not use them! read more

Hickory Sanitation - 6 weeks of trash :( - Junk Removal & Hauling Near Me

Do not use this company. They don't pick up the trash. They don't pick up their can after I cancelled service. They don't answer their phone or return voice or text messages. They did not make good on their promise to refund for all the times they missed pickups. All they are good at is cashing the payments. Garbage company is right! read more

2 months of no service in November of 2024. I have left multiple messages and never answers the phone or returns the call. This business needs to be reported. People want a refund for services not rendered. read more

Repeated missed pick ups. Over a month without service or communication. They sold to a new company and it's been terrible.

Have been very patient, trying to support local business. Have currently not had service for 11 days, with little hope of service in next few days due to weather. when service provided in past month or so, have been consistently late from 1 to 4 days any given week. read more

They are the best trash company we have had here. Great company! Always goes over and beyond for everyone. I highly recommend them!

These guys have been great been with them for a long time, would for sure recommend them.

I used them since 2005. In the year 2022, they failed to pick up my trash several times. When I called no one answered. I left a message several times and no one returned the call. The one time I did get a live person I was told that the company had a truck breakdown. They changed their bag limit from 9 to eight. To top it all off, each year I go on vacation for two weeks. During that time they have NO trash to pick up, but they still get paid. This year when I got back from vacation I put out 10 bags ( I figured they owed me two pickups, 16 bags worth). They left two bags. After 16-plus years of loyalty, this is how I am treated. Guess what? They are FIRED! read more

I was very disappointed with the service. We asked before we moved about how the limits are how handled and how we could get the extra boxes we moved with taken care of. That turned out to not be what the owner would live with. He came by to complain and I told him to charge us what he thought was fair for the extra boxes. We decided to switch services because we didn't seem to be good fit for the 9 bag limit. We left multiple messages but couldn't get anyone to answer the phone. The owner came by on the next collection day and asked if we switched and I told him yes. He replied that he would take his can. I said that was fine, but I was shocked when I walked around the house to see that he had taken all of the trash out of the can and put it on the ground instead of taking it. We were perfectly happy to pay for the trash removal and extra for the boxes and this struck us as being very petty. read more

Amazing trash service!!!! very reliable always comes on our pick up day to pick up the trash. Hard working, small and locally owned company read more

Haphazard pick-up of garbage on garbage day, more inconsistent pick-up of re-cycling.

I am in awe of Hickory. These are hard working folks... Hickory has not missed a pickup in 14 months. I don't know if the negative reviewers acturally have Hickory Sanitation, because the treatment they received has not been my experience. Try Hickory and be ready to be amazed... read more

They don't answer the phone. They do not return calls. We have had them for 17years without a problem until the past couple months. They have not picked up or trash several times. We specifically put out 8 bags. They took 2 and left the rest. We are seeking a new service read more

They changed hands recently and they aren't as good as prior owners. They went up on price and charge extra if you use on-line payment??? Office staff is not as professional. Not always on time. Liked the owner before. read more

Great company they pick up like clock work and they'll even drive up your driveway and pick up. Extraordinary! Great people! and their charge is well below competitors. read more

The garbage service is ok but we have to spend hours to find someone to take our payments; they never send a bill even after we ask 2 or 3 times. read more

These folks do a great job. We had tried two other services in our area and were highly disappointed. We tried one of the "big" companies and we had multiple missed pick ups and their customer service was horrible. We recommended Hickory to our neighbor and now all four home next to us are Hickory customers. A great small company that delivers big service. read more

So it's been a year of service and Hickory Sanitation is STILL highly recommended by me. They haven't missed a single weekly pickup. Three cheers for the "little guy" in local trash pickup. read more

Someone today called and asked who we used for trash collection as they have faithfully seen the truck go up our driveway everyweek. It is Hickory Sanitation. We have used them for over 25 years, family owned and operated and never once have had a problem. Not only that, if they notice that something is "out of the usual" they actually come to the door and ask if we are ok. If for any reason, they missed(I can not recall a time), you can be sure it was for a family emergency, major storm emergency, of truck issue. They don't have any big fancy truck, but they are efficient with what they do. I would never hesitate to highly recommend them. read more

I love this trash company! No BS- you pay the bill and they pick up the trash- like clock work they way trash service (well any service) SHOULD be. The last trash company (that has changed their name several times, now going by "Pickers Waste") was absolutely awful!! I'm so grateful I found Hickory Sanitation- they have treated me beyond fair! Try them out, you'll be glad you did. read more

I moved into a new home and their can was here. I called them to let them know I am not using their service so come get their can. It has been 2 weeks and several phone calls later yet their can is still at my home by the road. Every time I call it sounds like someone's sweet gma on the other end saying Hello. She has the desire to help but can't seem to grasp the understanding of what I am saying. Someone actually emptied the can and then left it last week. I didn't pay for their service and don't want it. All I want them to do is pick up their can. They asked me to put it by the road. It can't live there or my HOA will have an issue. read more

This company is the worst I have ever dealt with in a long time. They charge 20. A month you pay 3 months in advance. He has driven into our driveway at least 6 times that I know of and said that we had too much trash for him to pick up. Limit is 9 bags which is fine so I told him to pick up 9 bags and he still refused to do it. So today after dealing with them yet again I cancelled service. Even though I am paid ahead for Dec. So if you want a dependable trash collection do not use this company. read more

Two weeks ago Hickory Sanitation skipped the pick up at my house. I called and left a message on their voice mail. I did not get a return call and I held my trash another week. Yesterday was trash day. I had my trash out before daylight. At 4:30 I started to call Hickory Sanitation and again I received their voice mail. This morning I started calling at 8AM. I think I called 10 or 11 times. No one picked up the phone, voice mail each time. I still have my trash at the curb and I have not received and call back from Hickory Sanitation. Time to find a new trash company. read more

I have been with Hickory for over 12 years and am very happy with the service I have received. I am hoping that their service extends where I am moving to. They are very reasonably priced and very accommodating. Depending on my situation and needs, I have switched out a couple of times to pay a little more to have them come up my driveway to pick up the trash, or paid a little less to have them pick it up at the street. Very dependable and pleasant to deal with. read more