Hi-Tech Plumbing is not behaving ethically. They overcharged and refused to provide an itemized list of services. Charging $1,000 for a faucet replacement and not wanting to back up what they've done for the customer is very shady. Upon looking up the actual cost of the faucet (which they did not consult this is what was actually wanted), it is nowhere near $1,000. What are you hiding? The fact that you're overcharging for service fees? They believe they can get away with this because the customer is a senior. The customer signed a contract because she trusted them to take care of her. Shame on them for taking advantage of older Oklahomans. read more

Stephen and Robert came out to check for a water leak at my parents house. My father left the house to do something and I was happy to pay for the inspection. I asked Robert if he can call my father and just explain to him what he found in the inspection. Robert states it was rude for my father to leave without being on site and starts to throw a tantrum. When I reassured him I am still paying for the inspection, Robert randomly states he has been doing this for 13 years and is a "professional." Right after he says that, he spits onto my driveway. Clown. read more

Our water heater needed to be replaced and went with hi-tech plumbing even though they were hundreds of dollars more than other places I called because we needed it replaced the same day. They got it replaced but the water heater has not passed city inspection. They city has been out twice now, coming again next week, all due to install errors. Would not recommend. We are up to 3 fixes and 2 inspections with the 3rd next week all of which have required time off work. read more

They trenched my yard and cut my water sprinkler line as well as electric for the exterior lights. Agreed they were at fault but never fixed. Cant get them to answer back - they've completely ghosted me and then today ... called and asked if I was interested in having my furnace tested. Call someone else - they don't do what they say they will do. Darrel J read more

It first started Saturday evening, September 6th. At 9:15 PM, I called a 24-hour service, (Hi-Tech Plumbing & Leak Detect, 3712 E. 2nd St., Edmond, OK 73034; 405-261-2127) but couldn't get a plumber until the following day. I received a call about 8 AM Sunday morning for a plumber(Amanda) to come to my residence. When the plumber arrived, she said she didn't have the equipment to locate the leak but would come back shortly. I got a text 10 hours later asking to meet the next morning first thing. I called after 10:00 AM the next day only to be told that it would be later. I rescheduled for the following day, but on Tuesday a different plumber (Randall) arrived. He said he didn't know how to find the leak and called the first one to join him. The original quote was for $5613; though they also wanted to charge $232 for an annual membership, $416 to cut into the drywall. They spent about eight hours cutting seven different holes in my walls and plumbing. Finally, they said it would cost about $8700 to add two new lines and they would not clean up the mess. Before leaving Tuesday evening on the 9th, they wanted to "upsell" me on "warranties" for as much as $20,000. Though I scheduled another work appointment the following morning, after consideration and worry over concern that I was being scammed, I cancelled the appointment. I got a referral for another plumber to come. He found the leak in one of the first holes the first plumber cut in the wall. They charged $2500, but most of that was to repair the damage done by the first plumber. They did not need to add two new lines; they just repaired the leaking line. read more

$508 to switch out a standard sink faucet fixture with a similar one already provided by the customer!!!! $508!!? This company is a SCAM SHOW! After trying for 30 minutes to get clarity on their $99 trip charge, I stupidly scheduled their plumber to come out. He finally called over an hour after the waiting window closed and said he was going to be even later. He arrived. Looked at our kitchen sink for 10 seconds then said he couldn't fix the leak. That we needed a "cabinet man." He said we owed him $99. He left before I could ask him what he would charge to switch out a bathroom sink fixture so I called him to ask thinking I could at least use the $99 towards him doing SOMETHING to help us. That's when he told me he would charge $508 to switch the fixtures out - even when we went to Lowe's and got the faucet ourselves. Then two days later I get a call from an irate woman saying we did not pay. I told her we did not get an invoice so that we COULD pay. She yelled at me and implied I was expecting too much. I asked to speak to the owner/manager. He/she never called me back. A couple of days later I finally received an invoice and I then paid it. Do not use this UNPROFESSIONAL, RUDE, INCOMPETENT company! read more

Outstanding service! Showed up perfectly on time. Chase and Lindsay were prompt, efficient, friendly and very VERY helpful. Fixed our clog, notified us of "worse case scenario"- which was awesome, saved a lot of time. Very professional, made sure every question we had was answered and went over and beyond the call of duty. Super sweet and kind. Refreshing! Thank you so much! I highly recommend! read more

Hi-tech did a great job quickly responding to my inquiry. Prior to any work, they provided three detail estimates and the pros/cons of each. During the repair, they kept me updated each step of the way. They were very efficient and had great customer service. Prior to tech arrival, they sent a detailed notification of his timeline to arrival and short bio so I knew who to expect. The work was completed accurately the first time. I highly recommend and will not hesitate to use again! read more

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The technician notified us he was going to be late, twice. He wasn't thorough. I had another leak detect company come out who spent more time trying to find our leak than this technician. I paid this technician $99 for a shirt visit who didn't e depend enough time searching for the cause. I paid his $99 fee by check and they would not release the report until my check had cleared and even then I had to call office for them to finally send me the report and invoice that I had paid. He didn't tell me this in the beginning. I will not use this company again nor will I refer them to anyone else. read more

Super fast and great service! We had a baby a week ago and got a clog in our pipes. They were able to come fix it in a few hours at a great value! Matthew was amazing , we're very grateful to use their services! read more

$3300 to dig up a hole to tell you they aren't experienced enough to complete the job!

NO RATING These charlatans showed up found leak but didn't know how to fix it, but I still had to pay them $250 just to show up and throw up . Then I had to call another plumber to make repairs and could have found the leak for same repair price. Hi tech plumbing is horrible , and their commercials on sport radio and local tv are all lies. F-RATING read more

Last summer, I had a large crack and roots growing into the main drain line under my house. All other plumbers were saying we'd have to tear up the foundation in my living room to repair the issue. After some searching, I found Hi-Tech Plumbing and their advertising of pipe lining. They came out and evaluated the line and said they'd be able to repair it without any penetration into the foundation. It was an expensive job, but in the long run not having to deal with the aftermath of jack hammering and digging, it was worth it. We did have a slight issue with the pipe lining not fully opening at one end causing the repair to take an extra day, but I attribute that to a bit of inexperience by one of the drain techs, and the supervisor was able to get it working no big deal. I very much appreciate their hard work in getting me all fixed up. Will use them again should it be needed for sure! read more

What a disappointment this company turned out to be. Having reached and read a 4.8-star review on Google, I hoped to have a positive response, which was promptly dashed. I called needing a plumber to clear a clogged drain line and repair a broken pipe under the sink in my kitchen. I was told that if I joined their membership service I could get a plumber out that evening (of course after agreeing to pay an "after-hours service call"). A technician was dispatched to my house that evening but said the technician was only a "drain specialist" and could not complete the needed repair. He suggested that I wait until the following day when a plumber could be dispatched that clear the drain and repair the broken drain line. Well after waiting until 11:00 the next day to hear from someone, I called Hi-Tech and was informed that a plumber would contact me when he was on his way, but no estimated time could be given. Then I was told an estimate for the service had already been sent to my email address. I told the lady I had not received the estimate and she agreed to send it to my correct email address. I did get a call from another service tech to inform me he was on his way. When he arrived he informed me that he could not clear the clog as he did not have drain clearing equipment on his truck. I agreed to allow him to fix the drain line and have a "drain specialist" come out that next day. Then he informed me that he did not have the basic plumbing parts on his truck to repair the line, which was already outlined in the estimate I was sent. He left to find a hardware store to purchase the necessary parts, returning about an hour later to inform me that his company credit card was not working and no one in the office was responding to him. I made a call to the office requesting to speak to a supervisor, I was informed that all the supervisors/managers were gone for the day, this was about 4:00 pm. I was told someone would call me the next day (today). At 9:26 am today, I called and requested to speak to a supervisor/manager, who told me someone would return my call today. It's 4:26 pm and other than my call to cancel the repair service I have not heard from this company. I would call something other than 4.8 STAR service. I've requested a cancelation of their Premier Service Plan and I will NOT be calling this company for service again. How do you send a so-called plumber to fix a clogged and broken drain line that either can't do it or doesn't have the tools/parts to do it? read more

Left our property in a mess, leaving the job unfinished after their equipment broke twice (flat tire and a mechanical failure). Left broken equipment in our yard for several days, forcing us to push back a construction project after more than a week of delays on their part. HiTech also left without turning our gas back on, leaving us without natural gas in our home. Complete unprofessionalism on behalf of the management. Shocking and disappointing considering we have used them for years. read more

Hi-Tech Plumbing & Leak Detect - Plumbing Near Me - Edmond, Oklahoma

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I am not sure why only the bad reviews are being shown. I used them in a pinch and they were super helpful. I heard they are under new ownership so maybe that is part of it. Trenton came out and found a leak that two other companies missed. This will def be my go to plumbing company!! read more

We requested service on a slab leak. The service tech came out and seemed genuinely interested in running up the price as he came to me 8 times going up and down between $3000 to $20,000 dollars. Including jackhammering the floors and tearing out concrete. Finally we decided that we had to do what we had to do so we set up an appointment for the next day. The next day that tech was sick so we got a different guy. The next guy came out and was very thorough and said we didn't have to do any of that he rerouted it and did a wonderful quick job and left. Obviously the first guy was trying desperately to run up the price and was ridiculous. If we had not gotten the next guy, the first guy would have hit us for $20,000 not including the price for repairing floors and carpets. We called the Manager and spoke with him and explained our discontent. He seemed condescending and defensive and suggested that Price Gouging was there standard practice. It's their duty to run it up. I guess if you are just your typical homeowner you probably do not want to use these guys. They are not looking out for your best interest. They cut into our Walls wanted to Jackhammer our floors and tear out carpet. Where was the hi-tech? They did nothing Hi-Tech. I thought they had cameras that they could run so they didn't have to tear out walls and flooring. My Recommendation would be to find another route. We gave them the chance to explain how it could have happened this way, but they made excuse after excuse. At the end of the day, we paid, but the initial tech was lying and was caught doing so. Maybe $20,000 is not a big deal to them, but is to me. They pushed the payment plan over and over and over. When it comes to Hi Tech. Question everything and ask for them to bring some hi-tech. I guess they reserve that for big business. If you are the little guy, they don't give a crap! Call someone else. read more

Their customer service is horrendous. I was literally hung up on by the receptionist in the middle of describing the job to them. I guess if they don't want the work, they just hang up the phone. read more

Our furnace failed right before a cold snap. Jason came out same day and found the problem. He ordered the part but also checked the warranty on the part. He spent extra time helping us and reduced the cost to us 70%. Couldn't thank them more for their service! read more

Our washing machine cold water tap was leaking. The technician came out same day and replaced the valve. He was very professional and did an excellent job. I would use their services again. read more

VERY POOR SERVICE. Approximately 4 weeks ago, we contacted Hi-Tech to repair a slab leak. They were very quick to respond to an initial service call but going forward, failed at every step. After paying nearly $7,000 for the repairs, the only positive is that the slab leak is repaired. The service crew left a 4 feet long, 3 feet wide hole in our front yard claiming that the city needed to inspect the work before the hole could be filled. They also left a broken sprinkler line, which was cracked by their backhoe. The city finally arrived a week later to inspect the work, and agreed to notify Hi-Tech so they could return to repair the sprinkler line and backfill dirt into the hole. We waited and waited with no word from Hi-Tech. My husband made numerous calls to Hi-Tech and was told either "we are waiting for the city to inspect the work", or "someone will call you to let you know when they plan to finish the work", but there was no follow-up phone call. After a few days, my husband called to talk to a manager. He mentioned that if a manager did not call, he was going to personally visit their office to discuss this issue. The person who answered the phone accused him of threatening her. A couple more weeks passed with no response, so we resorted to paying a sprinkler repair service to fix the original broken sprinkler line. They also discovered a second broken line which was cracked by Hi-Tech. Lessons learned -- we will never pay in full for any incomplete services and we will never use Hi-Tech again. read more

Initially I was displeased however Hi-Tech made it right. They came back out to resolve the issue and educated me on my plumbing issues so I now understand. read more

Very disappointed with this business. The plumber was very nice and was here 2-2.5 hours. He installed a faucet on the kitchen sink (provided by us), installed a garbage disposer (provided by us) and reconnected the dishwasher. The bill was $845. That equates to over $400/hour. His work was good but this company charges way too much! BEWARE! read more

Terrible customer service. I called them because I used them in the past. Basically I had a slab leak which I turned into my insurance company. (I've been in the industry for 25 years). I authorized the leak detection but told them it was an insurance claim. Without authorizing payment they took $3800 from my checking account and didn't notify me. When I called they told me it was my fault for not telling them it was an insurance claim. (I did that several times throughout the process). read more

I hired this company to come fix a toilet that was having issues flushing - after paying $244 my toilet still had issues, so I called and emailed telling them the toilet was not fixed. they sent a new tech out who told me their were more parts that needed to be repaired and I would have to pay for additional repairs. I told him to not do anything additional - and called and asked to speak to a manager saying this is BS on the phone-- I received and email from their president saying I used abusive language and could no longer speak to his staff or anyone over the phone and I didn't deserve a refund. I told him the toilet was not fixed and I was charged for the toilet to need additional repairs, as they "repaired a part" breaking another in way. I was told I will not be getting a refund after their tech told me my toilet wasn't fixed correctly and he was unsure if they did additional damage and they never looked at all parts to see what needed to be repaired. I see on all other poor review the president lets the customer know why they are wrong-- so beware before paying the company because you'll have to hire a new company after you pay them read more

We called to have high tech evaluate our kitchen sink & bathroom sink after listening to the Sports Animal overwhelmingly endorse & advertise their services. Bottom-line, $139 service call & both items still require repair. What happened to the Sports Animal Discount...I spoke to the Manager JR & received further disappointment & frustration! Unbelievable!!! read more

These guys saved my business. I own a commercial building near downtown and have a long-time tenant. Recently, the sewer line collapsed under the railroad line behind the building. After contacting Hi-Tech Plumbing, JR immediately began making calls on my behalf to the city and the railroad. He worked tirelessly for weeks trying to get an authorization from the railroad to replace the line under the tracks. After many unsuccessful attempts and much more research, he found another line nearby that we could tap into. His very professional crew replaced the line and put us back in business. I can't thank them enough for staying with me on this project. Anyone else would have given up long ago. read more

Buyers beware!! The technician broke the tub skirt when gaining to access my pipes. To his credit, he was very apologetic, took pics and told me he was very sorry, and someone from their office would be contacting me to discuss it. I ended up having to call them after 4 days as no one had reached out to me. I was told by JR in their "customer service" department that this was on me, and they would not be doing anything to fix it. He told me the access to my tub was not up to "code", and anyone with common sense should realize they could not be held accountable for that. He then went on to explain to me that I signed a contract before the work began protecting them from liability if they broke anything. I told JR that if this was how they were going to act, then I would be sure and let everyone know what terrible customer service they have. JR worked every way possible he could to keep from having to pay for it. He then offered me $100 to "make it right". The broken tub skirt is around $450 to replace, and then add the $300 service fee (nothing was fixed, just diagnosed) and I'm out roughly $800 for doing business with High tech plumbing and leak detect. So I told him he can keep his $100, and I'll try and keep someone else from ending up in the same situation. read more

Excellent company! Definitely recommend to others! I had no water and called Hi-Tech Plumbing & Leak Detect out to inspect the plumbing leading to my well. I was so impressed with their technician! He was very knowledgeable and explained EVERYTHING to me, and he was also very patient with ALL of my questions. The tech was clean and modestly dressed (unlike a lot of other companies). The office staff was great too! They were courteous and prompt with scheduling. They explained everything and told me all of the pricing info up front including a trip charge to come to Wellston so there were no surprises. I have friends who are also customers and have only great things to say as well. They do excellent work and ultimately you get what you pay for. read more

I hear about them on the radio. They say they specialize in leak detection. I have had an issue with water getting under my kitchen sink and the wood flooring is starting to buckle due to water. I had it looked at about a year ago and they said they had to replace a gasket. Seemed to go away and then, look like it starting happening again. I always wondered if there was a leak somewhere. So who better to call right. I set up an appointment they explained to do a leak detect it would take 2 hours at $300. I asked if it took longer what would happen, they said $150 for an additional hour. Makes sense, seems kind of high, but I really want to get this resolved so I agreed. They showed up on time and the plumber started to evaluate my situation. Here's where it goes south. He says, I want to make sure I check everything before I do a leak detect, that way if I can I can save you some money. He starts checking some things, has long conversations with me and stops working to do so, uses an infrared camera shows me where there aren't really any hot or cold spots that would show a leak. Says, you are missing some silicone caulk under the granite where the sink meets it and that could be it. He then goes to his van for about 30 minutes. I actually asked my wife if she saw him on her way in, she was coming home from work. He finally comes back in the house and gives me the bill. Guess how much? $300! So why didn't he do the leak detect? He said to save me money but it cost the exact same. So only thing I can guess is that he milked it to stay about 2 hours than shanked me for $300. Told me a bunch of things I should do to get some things fixed, your the plumber, why didn't you fix them? $300 I could've gotten a lot of stuff done that you suggested I do. Bottom line, he didn't fix or repair anything. Stayed for 2 hours and charged me $300 for his advice. Never again, you are B-F-L! (Banned for life). I cannot compete with the radio but if anyone asks my opinion on plumbers. Trust me, your name will not come up unless they ask about you and I tell them NO! read more

Last year I had a slab leak. I called and they sent out a plumber with this "hi tech" equipment and found it for me in my hall bath. The gentle man was very nice and polite and did a great job. The guys who can me and repair it also did a great job and very respectful. When they cut into the wall behind the tub (hall closet) they found a problem that I was told by my builder 38 yrs ago that was fixed before the house was Sheet rocked. NOPE. My builder lied to me. The problem was that my tub drain was not hooked up but empted into a hole in the slab. Lucky I never used it that much over the years. Since I also had the tub faucet set leaking I had them replace it. Due to all the covid and I not wanting to go out shopping, the guy working on that found exactly what I wanted for me and then installed it. My plumbing problems were a bit more complex then just a simple slab leak. Sure it cost me more then expected but it was not their fault. I goes back to issues with my house. I was and am very happy with their service and all things considered for what had to be done, I feel the price was reasonable for the amount of work that was involved. I highly recommend them. You might find cheaper but I think you get what you pay for. My job was not easy and not a company that did not have top plumbers. read more

Josh and Michael re-plumbed our house. They were professional, did quality work, and kept us informed throughout the process and made sure we were happy with the job before they left. We are very pleased and would highly recommend them. Hopefully, we don't ever need them again, but if we do, they are who we will call. read more

I have had this company come twice in the last 2 months for the same problem . the toliet is clogged again!!! I called early this morning and was told they would look up my tickets and get back with me. no one has called... I've waited all day!!! they charged close to 500. my husband and I were out of town and my elderly mother was at home during the initial plumbing visit. I feel that in this situation we were taken advantage of by this company. Really disappointed!!!! I would of not given any star if I had a choice!!!!! read more

It has been a pleasure to work with Jamey. I would recommend using Hi-Tech as they are a wonderful company. If you have any type of sewer or plumbing problem then give Jamey a call. These guys you can trust! read more

I called to schedule an appointment for leak detection. This is the first time that I use this company. The impression during the call was that the cost would be $300 to find leak and it might take 2 hours to find the leak. There was no information given when I called of the additional cost when the time run over 2hrs, nor did the reception gave the possibility of not finding the leak. The technician arrived on time. The test lasted longer than I expected with no finding of the leak source. I called the office twice to voice my concern. I was hang up by the reception the first call. Then I finally spoke to JR. I assumed that he is either the office manager or the owner. I voiced my concern of not receiving information promptly when making appointment. He then used a condensending tone and said that "now I told you, so you know now". He gave me some some explanation with serval technical terms that only a plumber would understand. I then voivced my dissatisfaction of customer service. He then interrupted me and said the choice was mine to terminate the service at any time and that the company is there to provide good care to the customers. I am not sure if he understands what it meant by good costumer service. The basic of customer service is customer centered. He may feel like he is taking care of his customers. If the customers do not feel that their needs being met, then that's not customer service. This the the first time that I called and used this company. Anyone would think that the office personnel would try to establish the rapport between the new customer and the company. Instead of doing so, the office personnel threatened me with terminating the job in the middle of testing. And the worst scenario is that the tenichcian didn't find the leak source. I am not sure if I should place my trust with this company in continuing this project or I should just cut the lost and find another reputable company?? read more

We had an unexpected (aren't they all?) water heater issue occur this past Monday (2/27/17). The first plumber we called determined it was most likely a slab leak but said he could not assess where it was. He recommended this company that has the equipment to do so. Called Hi-Tech and they arranged for a serviceman to come by on 2/28. He was able to determine the leak's location, that it involved the hot water line, and advise on options for repair, which were: 1. Break through the foundation above the leak and do a patch on the faulty pipe. 2. Replace the entire pipe line with the leak from the water heater to the fixture involved. 3. Do a complete pipe replacement for all lines in the house. The tech was very thorough in explaining the pros, cons and cost of each option. We chose to go with having the one leaking line completely replaced. The tech set up the appointment for the next day (3/1) and said a different repairman would come out to complete the work, which was expected to take most of the day. The cost for the leak detection service was $300, and the cost for the water line replacement would be $1200, which was actually a less expensive option that doing a patch that would involve breaking up the flooring. On 3/1, the new tech inspected the situation and referred to notes from the previous tech to assess what he would need to do. The process involved cutting out a fair sized piece of drywall to access the line needing replacement. We were aware that this could be the case (keep in mind that fixing any drywall or flooring is the responsibility of the homeowner -- the company does not fix that for you -- this is pretty typical of plumbing repairs involving pipes behind walls or under floors). He then proceeded to make the original copper pipe line inoperable and affix new flexible piping to bypass the old line. The new line was routed to the water heater through the attic. Upon completion, the tech then tested all the sinks, tubs and toilets in both bathrooms and the kitchen to ensure they were all working properly. Overall, the experience was very good and we appreciated the hard work and professionalism exhibited by both service techs. The only complaint would be that the installation tech should have protected the carpeting in the area he was working by placing down a waterproof drop cloth of some sort to create a place to lay his tools and prevent water from soaking into the carpet, which happened at some point during the repair process from pipe overflow as he worked on cutting off the old line and installing the new one. The carpet was really wet in that one area and is still not dry today (3/2). Overall, that was minor, though and we are happy with the repair. Though it may seem a bit expensive, research indicates that most water line replacement services for slab leaks are not far off from what Hi-Tech charges. We would call Hi-Tech again to repair or replace other water lines if necessary. read more

Great company. Their plumbers are knowledgeable and dependable. Office staff was friendly and so easy to work with. Honestly wouldn't call anyone else. read more

I was very impressed with the technicians that came out to our house. They did a great job locating and fixing our leak. Would definitely recommend. read more

One of the worst companies I have worked with. The owner is rude and the customer service is horrible. Extremely over priced.

Hi-Tech was recommended to me by a neighbor. I had a major water leak under the slab of the home I own and needed a solution quick. I called Hi-Tech and within a few hours they had arrived on-site, pin-pointed the location of the leak under the slab with their detection equipment, and provided an estimate with 2 different options to fix the problem. I decided to go below the slab to fix the leak and the technician that did the work was extremely professional, knowledgeable and worked with care. Very pleasant experience, reasonable price, quick action --- I would definitely recommend Hi-Tech Plumbing and Leak Detect to friends and family. read more