I have nothing but positive accolades for Cherokee Plumbing. We initially found them on Angie's List after shopping around with several other plumbing companies. One fateful July afternoon I looked up at the ceiling on our downstairs bathroom to see cracks with dripping water. Never a good sign. My husband "popped" the ceiling to reveal a gush of water and moldy drywall. Second bad sign. We knew then that this was going to be no small task. The first plumbing company charged us $100 to reset the upstairs toilet. That did not fix the problem. The second company said that we would need to replace a section of the pipes that had been rusted out and had holes; they quoted us almost $1000. The next few companies had the same consensus. We called Cherokee for a quote and although they weren't the cheapest their professionalism landed them the job. Their owner, Colin, came out to evaluate our situation and give us a quote. He took the time to show me and my husband everything that he was seeing and explained the ins and out. His demeanor and clear competence made him easy to trust. The determination was that we needed to replace all of our vintage cast iron, circa 1937, plumbing. Although we could patch the original plumbing it would only buy us time, and did we really want to have to re-do the drywall, etc. again in a few months or years? The diagnosis and price tag was not pretty, but it was a much easier pill to swallow after being included in the process. Colin told my husband the prep work that he could do himself to cut down on costs. While the work was expensive we never once felt taken advantage of or price gauged. Colin did a great job at keeping us in the loop and enabled us to make as many choices as possible, such as what type of pipe material to use. He had a detailed contract outlining the work and a very pleasant secretary, Mary, to work with and answer any questions we had. Even though I could call his office I never once felt like I was imposing if I called his cell phone because he was always so personable.
Once we got the job scheduled it took them about 4 days to replace all the plumbing. We weren't able to stay at our house during that time due to the water being off, but I trusted Colin with our house key and he never once gave me a reason to doubt him. He did an excellent job calling us at the end of the day to discuss the progress and even asked us to meet him a few times to show us some concerns he had and get our input. After working with several other contractors after him to get our bathroom put back together I can tell you what a rare, but much appreciated, thing that is. It is difficult to be put in an emergency situation like ours and to feel powerless, but Colin did the best possible job to ease our anxiety and help us feel empowered. It was so nice to know exactly what was going on and to realize that he valued our time and business.
He left our house cleaner than it was when he arrived. His workers meticulously put up sheeting to stop dust from spreading, laid down paper to protect our floors, and cleaned up after themselves every day. Quite the anomaly for contractors!
Most importantly is that our plumbing works! We have not had a single problem since he finished at our house. I wish all companies could be as professional and courteous as Cherokee Plumbing. They get the job done right and are customer oriented. They have our business for life. read more