We needed a replacement water heater immediately. AirCo reps quickly and professionally led us through all of the options. Installation was done quickly, and all work was done to our satisfaction. They even came back to assist us with our new system free of charge. We will be switching all of our future needs to services AirCo provides. Thank you AirCo! read more

Expensive. $650 quoted for a part I later found on Amazon for $35. A 5-minute Youtube video showed me how to fix the issue, a simple replacement of a shower valve. Tools needed: screwdriver. But check out my idea: I'll open my own company and charge everyone $99 per visit and quote ridiculously high fees to scare them. So I'll collect my $99 and net $89 per client net of costs. If someone hires me, I'll just subcontract and still make a profit thanks to the high quote. In a couple of months, I'll be able to put my face on TV and get an AI receptionist. The only thing missing will be a twin brother, but with all the money I'll make, I'll just clone myself. Who's in?! read more

CUSTOMERS BEWARE!!!! I was charged $235.00 per hour for work done!!! How unreal is that. I had an electrical plug in replaced cost of plug was $11.00 labor was $235.00 !!!! Total invoice was $245.45. I talked to the electrical manager he said he could not do anything but would bring it up to the company higher ups said that the pricing was set up with them he does not have any control. I will not be using or recommending Airco in the future, read more

Unfortunately I felt I got robbed. No integrity at all, I just bought the house and didn't know I had those lights switch separate that turn off/on the units. $235 to come to my house and 5 minutes just flip the switch on. And the technician made stupid comment - the price is for my knowledge. Good job!! I was told there was a $99 charge for the visit which I agreed! Don't recommend and never call again read more

My complaint is they refused to disclose how much my sewer line clean out would be on the phone. Asked twice. Said was $99 diagnoses fee then waived if I agree to repair. It was a simple sewer line clean out and was $400! Was outrageous price and I would not have called them out if they told me that when I first called. Tech did a good job though. read more

I had them replace my A/C and furnace. They did stand by the work when I needed help. They showed up after I spent $10,000 and told me they would charge $286 to fix it. I refused to pay after they performed service. 48 hrs later it quit again. I fixed it myself and it works fine. Do not use this company, they are a sham. read more

The technician did a great job, I even bought a membership. Paid with a check and life is good. A month later my check hadn't gone through the bank. I called Airco to find out why my check hadn't gone through, couldn't get anyone to talk to that could help. I kept calling back because no one would return my call. Then one day I got a call billing me for membership and work done. They didn't even acknowledge that I had called them to find out why my check hadn't been cashed! They acted like I was the bad guy for not paying them!! Finally we settled on me paying for service call only don't want a membership anymore. Where's my check they don't know!! Service man told them he got a check from me. I pay for service rendered but no longer want membership, done deal. Okay thought this was over then a week or so goes by I get a statement for even the membership. I still don't have this settled. I would never use this company again. You don't get office help after the service for sure. Beware! There office help will not call you back and when they do they don't help you. What a hassle! I still haven't talked to anyone! BEWARE! Their office help is the worse! read more

If zero stars were possible that's a better response. There are many other companies in the OKC market who offer similar services, choose any other company. We had the service contract that had two HVAC services per year. They were able to change filters and clean and check the equipment without issues. However, based on the last experience I can't trust anything they did. I called for an electrician on the weekend. We are supposed to be priority customers since we pay around $280 per year. I was disappointed to discover that they don't have electricians on call on the weekend. They scheduled an appointment for Monday morning. I got a text alert saying an electrical technician was on the way. I learned that electrical technician is code for an uneducated and inexperienced person. She and her helper poked around on our electrical panel until they caused a huge spark. This sent a spike of energy through our house. The sparked scared her and she said the panel Was too dangerous to work on and we needed a replacement panel. She said that she would send a quote and just left. Yes, left us, as in walked away. If the panel was this dangerous I consider it malpractice to just turn you back on a customer and leave them in a dangerous situation. The quote was received in about an hour for around $3,100. Since we were abandoned and frankly very nervous with her statement, I called an electrician. He looked at the panel and in seconds, and I mean that literally, determined that screws were missing from the neutral bus bar. He dug into his tool belt and screwed the bar down, fixing the problem. He was stunned to learn about our experience and shocked that an electrician would deem something dangerous and then just walk away. He wasn't surprised that Airco was using inexperienced workers since they save them money. He said that electricians shouldn't be scared of electricity. He said if something was that dangerous they should've turned off the electricity to the panel. We also had an OG&E worker come out the next day to check their equipment and neutral line as a double check. There is nothing wrong with their equipment. When we related the story to him, he was stunned. Airco was aware of what happened and they've never bothered to contact us. They are so oblivious that they emailed and then mailed me a renewal letter. I don't trust them to change a lightbulb. We learned that the electrical surge Airco workers caused created many problems in our house. Thus far we have spent over $1,800 dollars repairing and replacing transformers, LED light fixtures, surge protectors (one actually caught fire), UPS battery backups, and other things. This amount doesn't include an Apple desktop computer that stopped working a few days after the spike. Choose anyone else. They make nice commercials but that's about it. read more

Fantastic service call and communication with Cole was great beginning to end! Thoroughly explained issues and options. We opted for a new Lennox system. Speedy service, new system installed within 48 hours. City inspector said it was the best instal he had seen in a while. Highly recommend!!! read more

Update Only - I received a call today from Ashley S. executive assistant for AirCo Service. She called to explain to me the internal process for the service persons concerning my complaint about a forged signature on a service invoice we received via email. I still feel that forging a signature on any document is inappropriate and asking the service person to sign in place of the customer to close out their service calls is inappropriate. I did offer an idea/solution to this problem while on the phone with her but in my humble opinion I am unsure if this process will really change but I certainly have hope that it will considering we have a 3 year service contract through CostCo with them. Thank you for reaching out to me Ashley. It was appreciated. read more

We have had outstanding customer service and support with the heating, air conditioner and water heater but mixed results with the plumbing. We first had them to fix water faucets that had broke off under the sink at the turn off water point. They quickly repaired these and reset a toilet with a new wax ring for us, no problems. Now we asked them out because one of 3 outdoor faucets was slightly dripping. I told them this when I booked the appointment. They came and said 2 of the faucets needed replacement and quoted this ridiculous price saying part of the piping needed to be replaced. No we needed a new washer on the 1 that was dripping. He said it was a steady stream it was not. After a quick research on my phone I found how easy it is to replace. Then we had another toilet leaking at the bottom. They came and it took hours. They told my husband after putting the wax ring and replacing the bolts that it would not sit right because the tile was too thick. This is the original tile and it was never a problem before nor was it in the other two bathrooms. We had already had them replaced ( wax seals). One was still the original tile and the other the tile had been replaced during a remodel. They then at the end placed 2 wax rings and the flange but not with the a smaller size flange. They completed and charged us over $400. I was so angry they did not ask for permission to do this. Now they said we have to be careful with the amount of toilet paper which is flushed down the toilet because of using the wrong size of flange. I am planning a remodel of this bathroom and the tile will be changed. I would have rather waited and had that amount go to the remodel with the toilet maybe replaced but at least with the right flange. This was nothing but a ripoff of not doing the job correctly because you either didn't have the correct parts with you or you are not experienced enough. Either way this is not what I paid for. Also why does Airco charge $99 dollars to come give you a quote. The quote should be free. You either want the business or you don't. But I should have the choice to shop around for who I think can do the job correctly. DO NOT USE THEIR PLUMBING! read more

Still suffering the consequences of purchasing our HVAC systems from Airco! Caution must be used when shopping for a service provider please beware of the business model used by this company which puts the customer on a never ending program of paying fees. I had another company come out and repair the issues with my unit which cost ANOTHER $1000. read more

They installed 2 Humidifiers in our house, over 7k. They forgot to hook up the drain hoses on one of the units that allowed water damage, then charged $175 to come back and hook up the hose they did not connect the first time. Manager will not call us back. Would highly avoid. read more

If I could give zero stars I would. I don't know why I didn't pay attention to the reviews before we hired them. Clearly, they picked a few good ones to put on their site. Here's our experience: We paid over $3,000 to have additional insulation and another vent installed in our attic. They left off an entire section and had to come back and finish. The vent was running nonstop even when it was in the 60s outside. Two techs came out and said that the thermostat is up higher and "two guys" need to come out with a ladder. It took a scheduled appointment and our time for two of their techs to say that it needs two techs with a ladder to come out and fix this. One of the techs said that the vent was set at 110° and that that's what it's normally set at. I asked him how he knew that if he can't reach it without a ladder and he showed me a picture on his phone showing 110° and said something on his phone can show that. Then we told him something was wrong with the thermostat then because it can't be 110° up there when it's 60° outside. The next two techs came out with a ladder and they said it was actually set at 85° (meaning the other tech lied to me) and they reset it and in the meantime with all of these techs up there they were messing up all the insulation we just had blown in. They did fix that and they did set the thermostat correctly but what was supposed to take one afternoon took four trips where we had to adjust our schedules to accommodate . I did speak to a manager and he offered me one free heating tuneup and then a free AC tuneup in the spring. They came out for the heating and did a diagnostic and tuneup and said everything was great. Barely 6 weeks later our heating system failed. We built this house so we have been in it since day one and our heater has never given us one problem. It could very well be a coincidence that this happened so soon after their diagnostic and tune up and it could be no fault of their own. But, given their history, it is suspicious. So they came out again and charged me the $99 diagnostic fee and told us it was going to cost $594 to fix, an unbelievable charge to fix a unit that was just inspected by them not six weeks prior. After they were here, they told me they would be back at 8:30 the next morning with the parts. At 8:25 that morning they called that they were going to not be here till after nine because " a meeting ran late ". So much for the customer coming first. We are not going to have them come out and look at our air conditioner unit in the spring for fear that we will have a $1,000 bill six weeks after that. This is the worst HVAC company I have ever dealt with. So, unless you have thousands of dollars to spend, and PTO time to take for incompetence and overcharging, please don't waste your time with this company. read more

BEWARE !!!!!!! ONE IS TOO MANY We were on an annual contract for bi season tune ups. OUR home has FOUR systems For some unknown reason we were not serviced pre winter this year We have a heater that is NOT heating the house and when I called and expressed that I needed someone out to check this unit ASAP I was told the earliest was December the 12th I called Air Comfort Solutions (which I was not a contracted customer) and they scheduled a service call for me the next morning to not only to check why this one unit would not heat but to service ALL four units THAT IS WHAT I CALL A SERVICE Company AIRCO does NOT offer GOOD service Your choice who to call read more

Called out for air conditioning drainage issue. Got someone to show up that day...thought this is going great so far. He shows up and takes forever to come up with a plan but finally gets started doing something. Cleans out the drain so we can get off the water hose to the driveway solution. He puts us all back together and then states we now have a bad control panel! Umm...you came for drain issue not an actual AC problem!!! $713 control panel WTF??? Shady shady shady. He says he has to find one then comes in 10 minutes later "I have one on my truck" WOW Let them do what he had to do cause we have a home warranty, but these guys are SHADY as F@ck be aware!!! Oh the drain is leaking water again now 4 days later...geez read more

Placed a service call several weeks ago. They came out, checked things out and were to order parts. That's when the run around started. Never fixed the faucet outside. They changed my mom $550+ to show up and simply replace the gutts inside the toilet and left. Absolute scam of a business. We had someone come out and took my mom's dryer completely apart, clean and do some other small stuff and charged her $185. I would never allow these people to step foot on our property. This guy saw an 81 year old living in a nice home and took her to the cleaners. Sad. read more

Had AIRCO replace 2 HVAC systems after getting 4 bids. Not the highest, but not the lowest. Found Drakes explanations of the work, options and the detailed quote very acceptable. Gents who came to do the work were quick, professional, clean and efficient. System have been operating well in both heat and cold for 10 months. Very satisfied and highly recommended. read more

New airconditioner and heater installed in September of 2023. They bent my air vent putting the heater in, ripped some old wires and left them hanging and my unit has broke down 3 times now. They come out, blame me for the issue and try to charge me. Don't use this company. Oh and this 9,000$ unit only came with a one year warranty. read more

They put freon in ac unit that lasted 3 days and charged 499.00. There was a hole in the coil and they knew there was a hole in the coil and put the Freon in it anyway. So I'm out 499.99 and they are not willing to even consider some kind of resolution. I am a senior citizen and live on a very limited budget. read more

I have used Airco in Oklahoma City for both heating and A/C needs. I have a high efficiency heater that has its share of problems due to its placement in the attic (original installation not by Airco) and when temperatures get really cold in Oklahoma. Adding heat tape over a year ago was a good step forward, but other problems surfaced during the most recent cold spell. Johnny came out this past weekend when the heater stopped working, and was able to quickly diagnose the problem and resolve it. I appreciated his honest feedback on what caused the problem, and the extra time he provided to educate me. I also appreciated Airco's handling of the situation and taking responsibility where warranted. read more

Airco completely tore up our bathroom and left us to fend for ourselves to get mold and tile work completed. I do not recommend anyone use this company. I'm surprised they're still in business. read more

Airco Service - Plumbing Near Me - Oklahoma City, Oklahoma

We have had trouble with Air co plumbing and heat and air. Consistently overcharging and sending incompetent employees. Most recently they came to work on our hot water heater 2 visits and 800$ later and it still does not work properly. Save your time and money and avoid these losers. read more

On August 10th Airco installed a Lennox air conditioner in my home. The following Sunday I realized that my thermostat was no longer working. Monday morning I contacted Rick Prock regarding my dilemma. Monday afternoon a tech was at my home. At this time, it was discovered that the coils in my furnace were leaking. Tuesday afternoon technicians were at my home repairing the furnace and installing a new thermostat. I want to thank Rick for all his help. I have worked with him four times now. He doesn't just sell equipment and forget about you. He not only listens to your problem but goes the extra mile to help. I also want to thank Airco for their prompt assistance in helping me. Jackie read more

Scheduled an appointment for a Monday on a Friday, they came out to assess on Monday and scheduled us for repairs on Thursday. We called at least 3 times on Thursday (3:30, 6:15, and 8:15) to confirm that we were still on the schedule and we're told yes each time. We finally got a call from a technician at 8:45 to let us know that there'd been a mix-up on their end and they would not be there that night and made minimal effort to come out the next day. The kicker is that we're pregnant, our due date IS TOMORROW. No, we don't want to wait until next week when we have a newborn in the house, or have to continuously reschedule around being in labor. read more

Blake was awesome, as was the entire experience. Came out in a Saturday, quote was actually a little more than what we ended up paying. Very professional and a great overall experience. Thanks AirCo read more

So I needed a new hot water tank. I went to Lowes to see what they had and they offer 'installation' - which just leads to an interaction with Airco. The rep. flat out lied to me telling me they would have to replace the exhaust vent all the way to the ceiling because it was 'single wall' pipe. The vent pipe was already double-walled. Their $2,900 estimate for an installed new hot water tank was absurd. I didn't want to install one myself (I'm 60), but those prices were highway robbery. I managed to buy a tank from Lowes (with a 12 year warranty), brought it home, and installed it for WELL under $1,000 total. The wife is really happy we didn't have to shell-out $2,900 for the job. Trust is important. I cannot recommend Airco for anything. read more

First the good. The people a friendly and reasonably responsive. But the reason I am giving them a 2 is because of the costs. I have an older home and had Airco replace the central heating and a/c units. I purchased a top of the line Lenox for $16,000. In the first 5 years I've had to have them out multiple times. I signed up for the maintenance plan at $245/year. I was told that if I did that the parts and labor are covered under warranty. I still have to pay $70 for each trip even if it is covered by warranty. If it's not warranty then it $199 plus. Most recently they're having to replace the cooling coil because of a leak. The part is covered under warranty, however, I have to pay nearly $1000 for the Freon. I'm not sure if Lenox has just gone down hill or what. But I definitely do not recommend getting one. Save your money and get a Carrier. read more

Airco tried to repair my air conditioning unit across three different visits to my house and at a cost of nearly $1,200. I was still left with no A/C for a week. Another company came out and correctly fixed it in an hour for $300. Airco also charged me almost $200/piece for fuses that evidently cost $15. The other company also had to correct some parts that were incorrectly installed. I can't see that they're worth being hired by anyone with A/C problems. read more

This company is Horrible!!! Do not hire them!! My neighbor behind me needed work done on a pipe. I woke up finding airco taking down my fence and digging in my yard. They then told me they needed to attach his pipe to the main. Well, they proceeded to dig up 10 feet of dirt and place that mound in the middle of my yard. Then it rained for days. When they came to cover the whole their back hoe got stuck and the guy ended up digging up 1/3 of my yard. It's almost to my patio. Now I have a huge low area collecting rain on the sod I had to fight them for. They are refusing to level the area and re Sod. I shouldn't have to be out any money. I didn't destroy my yard, they did!!! read more

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I called late Saturday afternoon with a furnace problem and Duane was at my house early Sunday morning to fix the problem. The timing was perfect as we are expecting an Arctic cold front to move in tonight. Duane was amazing, very professional, knowledgeable and thorough assessing the problem. He took the time to explain how our furnace worked, as it is 33 years old and no longer available. He even explained what caused the problem and showed me how to fix it myself if it happens again. At no time did he even mention buying a new unit. I was also pleased he was wearing a mask and followed Covid-19 precautions. I will definitely call them again and request Duane. I'd give him 10 stars if I could. read more

Our furnace stopped working and we called Airco for help. Repairman said that the control board was bad and that it would need to be replaced. He then spent most of his time trying to convince me to replace the whole system, rather than fixing it. Our system isn't new, but it isn't exactly old and falling apart, either. We've had very few issues with it but he didn't want to hear this at all. Despite my repeatedly stating that this was the only major problem we've had and finally stating that a new system was just not going to be in our budget for at least a few more years, he continued to fearmonger that it was probably not just the control board and that we really need to just replace the whole system. What he based this on, I have no idea. We agreed to just do the control board replacement and were given a quote of over $600. The reason for this price, we were told, was the high cost of the part. I did a quick search on my own and found a brand new control board for $50 on Amazon from a 5-star marketplace seller. I then declined service from Airco, paid for the estimate and resolved to fix the furnace myself. We ended up installing the part ourselves in a little under 30 minutes and now the system is working perfectly, with no other issues at all. Total cost - $79 for the diagnosis, $50 for the part, 30 minutes of effort. Unbelievable that anyone would think it acceptable to charge over $600 for that service. I realize the cost of labor is high, but come on! Never, ever, ever calling this company again. They are far more interested in selling new systems than in servicing older ones. For the record - our heating system is 16 years old and is a model that typically lasts 20-30 years, with proper maintenance, which ours gets. Update: Austin from AirCo called me after seeing this review to attempt to harass me into taking this review down. He was very condescending and would not address the issue of the inflated repair estimate, just deflected over and over again to the supposed poor condition of the unit. read more

They came out within the agreed upon timeframe. Javier the representative was very nice. But the quote was incredibly expensive. 1/3 more expensive than 2 other quotes. It was hard to tell where the added cost came from because the quote just listed what was required and did not have itemized pricing. Which felt very unethical with the substantially higher cost. All other quotes from other companies were detailed with itemized costs. And after completion actually charged me even less because they finished faster than quoted. Get more than one quote always. They also charge $99 for a quote. No one else did that. read more

We purchased two systems from this company in 2013. We have had over 15 emergency service calls for one of the systems not working and the issues have never been remedied. Despite multiple attempts to discuss solutions, there is no effort from the ownership or management to remedy the situation. We spent a great deal of money on this faulty unit and continue to purchase an expensive maintenance program each year to prevent voiding the warranty. I would never want anyone to experience the issues we have had. We have lost time out of work while they work on the system. We have also missed the benefit of energy savings due to its frequent breaking/leaking and running continuously, as well as the headache of frequent maintenance calls despite being a new unit. read more

Had an issue with my iComfort control panel not connecting to the hub on a Saturday late afternoon. I called in to Airco for a service call the next day. A technician called within 15 minutes, asked about details and then walked me through some troubleshooting steps that brought the unit back up. He stayed with me on the phone until we saw the results and called back the next morning to make sure that I didn't still have the problem. I am very thankful at their super quick response and skilled assist. read more

From the estimate to installment our team from Airco was amazing! Drake walked us through each part of the estimate and gave us an idea of what we needed! He was never pushy or made us feel pressured! He was very personable and even answered questions we had after normal business hours! He is one of the best! He is very dedicated in making your experience and home both full of comfort! (Make sure you ask for Drake) Our installment was schedule very quickly, which thank goodness because it's starting to get hot outside! The team showed up properly and we very professional! They worked very hard on both days they were installing, the heat was hard on them all! I was so happy with the service they did for us! Even with little problems that came up they were quick to find a solution! I even had an emergency and had to leave the house for a few hours and I trusted the team completely to leave them alone in the house. Casey was our service pro and he stayed and worked hard after hours to make sure the job was done right! They spent a good amount of time explaining how everything worked and I was glad to know it all! Drake followed up the next day to see how we were enjoying our new cool house! They treated us wonderfully! Ac are super expensive now days, I strongly recommend going with a bigger company that has a great rep! The warranties and products speak for themselves! I know I rather have a name brand Lennox brand with 10 year warranty then some off brand that only has a 1 year warranty! We had cheaper bids but at the end of the day we know we made the right decision. Our new system will last us a long time. We look forward to Airco coming out and servicing our unit for free! You get what you pay for, so make sure to do it right! They even have 0 percent financing for 60 months! This made our decision easy! Thank you Drake! Thank you Casey and your team! And thank you Airco for making us a happy comfortable home again! read more

I'll pass on elaborating. Thank you anyway. Ask them about their experience in Garland Texas.

Set an appointment to fix leak a in my drain pipe. Ashli came out and charged me 99.00 to tell me what I already knew and then quotes me a price to repair which was outrageous high (found it done for 1/2 there quote) and then tells me cant repair it until 2 days later. The only entity worse than Arico is the government. read more

I called them at 8 am on a Friday for an AC unit that stopped working the night before. I was told "emergency service" will be on Sunday for double charge, or regular service next week. I told them it's not working now and their website says "same day service" he said "not when its 99 degrees out". Apparently they only honor their promises in the winter when AC units don't break. Promises made, promises broken. Find another place, which I did. read more

My wife called me during the day telling me that water was coming from the closet that houses our hot water tank. Based on what my wife described seemed like a hot water heater issue. Called Airco and they sent out a salesman/ estimator. He looked at the situation and emailed me a quote for a $3100 hot water replacement. Seemed a little high so I called a plumber I had used in the past for a quote and assessment. He determined the hot water heater didn't need to be replaced. We had a clogged up sewer line and suggested a contractor that specializes in that area. For $140 the problem was solved These plumbers that send out salesman/estimator are not qualified to assess the problem and are not capable of making the repairs. Just trying to make buck. Response to Austin B. I called, not my wife to have someone look at the leak I. The closet that houses our hot water tank. When you employee called me I didn't know what the situation was and didn't know he wouldn't be able to determine if it was repairable or if the tank needed to be replaced. If as you say in your response it was something that could be repaired, why didn't your estimator also suggest we schedule a service call to have the repairs maybe He told my wife that due to sediment build up he suggested the tank to be replaced. I asked the cost and sent the quote. He was trying to sell a tank !! If it was something that he wasn't able to determine the correct solution he should have called for help !! Why would I want a quote for a new tank if a service call would have solved the problem. As I mentioned above the problem was solved not by repairs to the tank but by having our line cleared. I will continue to warn others and tell them about my experience with your company read more