This is an update review as they installed our system years ago, but we had to contact them due to issues. Our A/C went out the night before one of the hottest days of the year, with temperatures climbing over 100 degrees. We called Triple Play/Graco and they responded quickly, within a couple of hours from our call. Joe W. was prompt, professional and courteous from start to finish. He diagnosed the issue (bad capacitor) and our A/C up and running much faster than we expected. The repair was completed at a reasonable price, and the quality of the service was excellent. Our fur-babies and family are thankful for their quick, professional spot-on response! We still highly recommend Triple Play/Graco and especially Joe W for anyone needing fast and reliable HVAC service. read more

Triple Play Home Services did an excellent job on our AC repair in Edmond. Fast response, honest pricing, and very professional. They got our system running perfectly again. Highly recommend if you need reliable HVAC service! read more

Triple Play Home Services - Heating & Air Conditioning/HVAC Near Me - Edmond, Oklahoma

These people lied to me. They installed a new heat pump and claimed that my electric bills would be lower. My bill for December 2024 logs 1000 kWh. The bill for December 2025 reports 2560 kWh. Before the name and ownership change, they seemed like an honest company. Now I see the billboards and cringe. It will be interesting to see how they honor a warrantee. read more

We called up Triple Play for a Tenant's place in SW OKC. The heater would not get hot and will shut off.. It was a frigid day with temperatures in the 20s. The tenant had to leave but the technician said that he could do everything from the garage. The technician never entered the house. They were able to send someone that day to check, so that is a pro, hence the 2 star vs 1 star review. The quotes were provided for multiple options ranging from a few hundred dollars to $3000. It was very confusing as each quote seemed to indicate different parts added on that needed to be replaced, like one has the gas valve controller ($389 + $849= $1338), universal inducer fan( $775), pressure switch ($338) . The issue seemed to stem from an apparent failure of the control board?) Of course there was no guarantee or warranty on this and there was a push to replace the entire system. The last option was a whole new furnace at $5000. There is a $99.95 service call. On their website it states $0 Service Call. I was able to swing by later, plug in the furnace and do a quick scan and saw that the air flow filter in the garage was filthy and the return air filters inside the house needed to be changed. Everything else looked clean and in great working order. As a temporary measure, I cleaned a couple of the filters and lo and behold, the house started to warm back up without cutting off. It has been a couple of days without the issue arising, so am not able to replicate the issue. I am not sure if this is their normal practice or if this is incompetence/ignorance of the technician who came out. Nonetheless, I will NOT recommend this company, unless you are desperate and have a few thousand dollars laying around to blow. read more

Triple Play Home Services - $0 service Call on their website - Heating & Air Conditioning/HVAC Near Me - Edmond, Oklahoma

I recently had a HVAC system replaced by triple play and was so pleased I gave them a shot on a plumbing repair a few weeks later. They responded quickly, fixed the problem, cleaned up and best of all were very reasonable with pricing. I've found a new company to help me with many of my repair needs. I recommend their services. read more

I called today and asked if they could put in a new thermostat and door bell the lady that answered said yes they can and set it up for that same day. They get here very nice and started the thermostat then they finished that and went to do doorbell after he was there a minute he comes to me and says they don't do doorbells REALLY !!!!! So then he said he could do it but it would cost a lot to do? REALLY !!!! So now I have to call For another service charge for someone else to do.... Very disappointed in them I will Not use again......the charge was over 200$ just to do a thermostat ugh!!! read more

Integrity is not their deal. Use them if you have money to throw away. My opinion is they are not reputable, would not provide a detailed estimate, talked down to us, only "professional company " I have ever led off of my property. Won't refund our future service agreement that's paid for . Not cool read more

Blaine came out and put in a backflow valve for a sprinkler system and did a great job. He even cut the sheetrock in a way to make it super easy for me to patch back up! It was originally scheduled to be done yesterday, but the previous job ran over, which is fine because Vesper and the Triple Play team were very professional and kept me updated throughout the process. Great experience, professional and courteous team, and got the job done quickly & efficiently. Definitely recommended! read more

Triple Play Home Services - Heating & Air Conditioning/HVAC Near Me - Edmond, Oklahoma

Called to look at a potential gas leak issue exposed via a pressure test another vendor did. They didn't even arrive with the equipment to reproduce the test, and all they ended up being able to do was spray some leak detector on the valve. They charged $282 for that. Another competitor with the actual tool was $170. read more

My girlfriend purchased a service agreement from Triple play and has had reasonably good service from them to this point. Today, her heat went out. The technician stated that she had a cracked heat exchanger and that he had readings of as much as 5 parts per million on the second floor of her home, which made little sense since she has Carbon Monoxide detectors. He never stated why the unit stopped working. He gave her a choice. Spend 6200.00 on a new furnace, or spend 16000.00 on a new system as her AC was also old. I asked the technician to put in writing his carbon monoxide findings and he said it would be on the quote, which he would email to her. She never received a quote at all. Another reputable heat and air company came out the same night and could not get a carbon monoxide reading whatsoever. They stated that her unit was indeed original to the house and gave us a choice between replacing the furnace for 3200.00 or repairing the gas valve for 575.00. I do not believe any HVAC company should work for free, but to charge a single nurse, mother of two 6200.00 to replace a furnace that Lowes sells for around 1200 dollars is unreasonable, opportunistic and not the way to treat anyone that you would want back as a repeat customer. Triple Play will be hopefully refunding the service agreement they sold her, and they will not be on our list of companies that we will consider doing business with in the future. read more

Same as another reviewers post. Discrepancies in the service call rate. Online stated $79, when I called I was told $99. Also had a similar confusing conversation regarding their price packages. And unless I went with the higher package of $250 just to come out & diagnose they couldn't come out until Monday which would have been 3 days later in this 100 degree weather without AC. read more

If I could give less than a 1 I would. In Jan 2022, I had a plumbing issue with my water heater. I called my home warranty company and they advised me to call a licensed plumber. I found Triple Play on line and they had good reviews. I let them know about the home warranty and gave them the phone numbers t call so that I could recoup the cost. They came back to the house and installed the new tank to the cost of $2265.95, which I paid. I never thought that they would not have followed the home warranty procedure. Boy was I wrong. Ended up my out of pocket cost. Now let's go forward to Dec 2023. Losing hot water faster than normal, so I called Triple Play again as they installed the tank and should have a warranty. Wrong again, not only do I have to pay for the install of the defective part, but a service call as well. Approx $420. Excuse me!!!!! A disabled vet, and this is how I get treated over a defective water heater????? Really????? I called and asked for the owner to call. I received a call from the service manager. He went on about it not being fair if they did not charge for the service fee and install and said he could waive the service fee of $169, but I would still have to pay for the install of $250. No, I advised him that I will pay the requested amount. Do I think I should, no, but I am sure I am depriving someone there of their money that they so desperately need, and we can agree to disagree. I feel as though I should not have to pay anything. He said he would have the owner call me. I use veteran owned companies and was surprised when he told me the owner was a veteran. Sorry, fool me once shame on you. Fool me twice, shame on me. I will never use them again! Be for warned!!!!! read more

I have shower back up...I call HVAC after using another company that wants to rip me off, because they can't find the outlet drain in the flower bed due to landscaping. Brett shows up in less than 2 hours...diggs around for 10 minutes till he finds the outlet drain, snakes the system, does an excellent job, and has my plumbing operational again! So grateful for the excellent customer service from the dispatcher, Ashley, and the initiative of the Plummer for a timely and minimum cost repair! Also, I loved the text I got prior to the Plummer arriving with his photo, tracker and experience to ensure this 62 year old disabled veteran let the right person into my home! You guys are the BEST!! read more

Came out the day I called. Gave us a text with a tracking app to let us know how close they are to our home. The service was provided by Brett. He is highly professional and friendly. Found the leak below the foundation and gave us several options with prices to fix the problem. Other companies I talked to wanted to send out a separate company to find the leak. (Runs around $275) it would have taken multiple days to get our problem solved. We will be using this company and requesting Brett for all our needs. read more

Round 2. Triple play definitely take care of you when you are a member. Called me for annual tune up. Josh B a friendly face showed up got my furnace up an running. read more

Excellent customer service! Very friendly and willing to come out in short notice. My technician found the error quickly and had the part on hand. I would recommend HVAC Solutions to my friends and family! read more

I had my toilet back up on a Saturday so I called Triple Play and they were able to come fix my issue. They charged $160 to show up on a Saturday which I think is pretty much normal these days. I was out of town working so my wife was the only person home. The technician came out and charged an additional $450 to snake the drain from my clean out back to the house which was probably 20-25 feet. They were able to resolve our issues and get the water flowing again, but I can't help but feel like I was taken advantage of when I was charged $610 to have my drain snaked. read more

Garret was very professional and completed the new gas line to hook up for my wife's new gas counter cook top. He went above and beyond. Thank you for a great job!!! read more

Triple Play Home Services - Heating & Air Conditioning/HVAC Near Me - Edmond, Oklahoma

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I don't even want to give 1 star. Called out to fix a leak, $650.00. They said we will get it done. They broke something off the coil and had to replace it for free due to them breaking it. So they did, and then here is where they screwed up. After replacing the coil, they then proceed to show me their tablet and say in order to recharge the system with coolent it will cost $1600 more. First, it had plenty of coolent before they ever touched it. When they replaced to coil, they obviously just blew out the coolent instead of backing it up into the compressor. I've got recordings of them leaving me messages on my voicemail talking down to me. Worst customer service and thieves. They screwed up the job, and the customer service. They tried to make some of their money back from the coil, by trying to make some back with the coolent. Nice try Triple Play, but you can't bullshit a bullshitter. I've already had 2 other journeymen out to assess what they did for court. Plus the lovely voicemail they sent. I wouldn't call this company if I were you. read more

Very helpful and surprisingly not as expensive as other plumbers I've used! Their customer service was excellent and they showed up pretty early in their time frame window. read more

The tech was a nice gentleman, but he was not well trained. I got so many quotes from this company on the way to fix my HVAC heater side and the requested work to do was overblown. I had another company come out and replace my blower motor and re-wire a few things and for less than 500$ I am back up and running. There is something wrong with the way this quoting was done. read more

When the cold snap hit, Triple Play Home Services came through. Our waterline started leaking and within 24 hours Arthur, the plumber, had us up and running. He showed up around 7pm and didn't leave until we had running water. He even came back on a second call and removed debris from our faucet and showers lines. A real professional and nice too. Nothing but praise from this customer. read more

Good price. Great product. Responded quickly to my request.

I started using Triple Play earlier this summer, when my previous HVAC company said it would be 3 days to do a service call on an AC unit they had fixed the prior summer. The folks at Triple Play were very responsive, and sent out a technician on the weekend for a very reasonable price. I have since had Triple Play make several service calls (My house has 4 HVAC systems), and every time I get a same day appointment, and the technicians have consistently been knowledgeable, helpful, and efficient in resolving my issue. I greatly appreciate their responsiveness, reasonable pricing, and commitment to their customers. read more

Excellent service with knowledgeable technicians. Had to call them out in the heat of summer with a/c issues problem solved within the hour.

We have had quite a bit of plumbing work done in the house and this is by far the best company we have used. Kenny was our technician and was masked and ready to go on time. The price was fair and no hidden fees were included. The quote we received two days prior was the price we paid. We really appreciated his knowledge and most of all the quality work! We will be using them exclusively from now on. read more

Came early, explained everything, showed me the damaged part they will be replacing, & they offer military discount ! Very friendly and very knowledgeable! Also affordable! 10/10 recommend read more

Highest recommendation! Mike has taken excellent care of us over the past few years. He and his team have earned my trust -- and that is saying a lot. Great service, reasonable prices, just couldn't ask for better people to work with! Also -- they not only text you when they are on the way and give you a real-time tracker, but you get a PHOTO of the person who will be showing up at your door. What a GREAT idea! Why doesn't everyone give this kind of customer-friendly service? read more

I called and left a message to schedule a service call. I actually wanted them to check the furnace, too. I never got a call back. I don't have much faith in an organization who says they'll call you back and doesn't for well over a week, regardless of their Yelp or BBB reviews. read more

My current dealing with this company 2 times had been a breath of fresh air in comparison to the other several HVAC companies I've dealt with in last couple of years (I have an older unit). They call you back immediately for an appt or questions., they send you an email prior to techs arrival with a photo of tech and info on him so you feel more comfortable., they send an email with an estimate before they work on your unit after diagnosis for you to approve, they then send me a invoice to my email and also a customer satisfaction survey. Not to mention the very first time I've had a tech fix the real issue on my unit and explain the problems in terms I can understand. I love that everything is documented via email and they are very professional all the way around. I wish I had found them sooner. I could have saved money and many headaches. read more

Called them at 8 for a water heater that went out at my parents house. They came within the hour. Replaced the water heater. Their technicians we very professional. read more

Great company came out and got my mini splits charged up easy to deal with and was eager to help me get them going !

I had a great experience with this local company! I woke up freezing at 2:30am - my heater had stopped working during the night on a 28 degree evening. So I emailed before 5:30am when I actually got up for the day to get a head start on getting my heater repaired. I got an email back from the owner within 10min! Then when their offices actually opened, I got an appt all set up with Naomi. She was awesome & got it set up for that afternoon when I could come from my office. Hector was waiting on me when I arrived. He was so nice & polite & went right to work diagnosing the issue. He found it quickly, went to get the part & had it fixed in a flash! For an unpleasant situation, it all went so smoothly - they all were prompt, nice, & knowledgeable in their customer service. Plus I loved how well they communicated every step from their arrival time to completing the repair. read more

I had this company out to check my heater prior to the winter season. They did a great job and got me lined up for the cold weather. They arrived on time and did excellent work for a reasonable price. I will hire them again. read more

Mike (the owner) came to do some repairs that we found during the home inspection prior to us buying our house. He was incredibly personable, very professional and very good at his job. He was honest with us, and tried to save us money whenever possible. We signed up for their biannual service plan which cost ~$159/unit. For that amount, we get spring and fall tune ups and 10% off any future repairs that we may need as long as we maintaing a subscription to the service agreement. Mike answered all of our questions and was incredibly patient with me (as I know very little about HVAC systems). I have confidence that we'll have a good experience with HVAC Solutions in the future. read more

We have been using HVAC for almost 2 yrs and we wouldn't go anywhere else. Mike is very knowledgeable. Jon does our 6 month checkups and he installed our new heating/ac systems. He answers all questions, very meticulous in his work, and knows what he is doing. They are quick to respond even by email and when we had issues they came as soon as they could. I recommend them every chance I get. read more

We received great customer service, excellent response time and a very reasonable bill for service. I could not be any happier with the services they provided. We called over Memorial Day to report and issue. They indicated they were fairly busy and would get to us around 5-6 pm that day. They called back to say they could come assess the issue by 2:00pm. They showed up and found it was a capacitor and the system was low on coolant. They solved the issue in minutes and had my AC cooling in no time. I was expecting to pay a fortune for same day service...especially over a holiday but the bill was far below my expectations for such good service. I am sold on HVAC Solutions and will use them exclusively from now on. read more

Best customer service ever! We've used HVAC Solutions for three years and wouldn't go anywhere else. Don't let negative reviews deter you. You will get the best service with the most honest people I know. They had to replace my furnace the first time they came out and they gave me all options and were very upfront about what was going on. They saved our lives because we would never have known the CO2 was off the charts. Thanks, HVAC Solutions, for always having integrity and our best interest in mind. read more

bought a groupon for service. they came in mis-read the readings shut the system down, then said it would be 4200.00 to fix. I called another company for a second opinion. They fix the furnace for 112.00. This company is not the most honest , call someone else. read more

Installed a new economical and dependable system to replace my uncle's 30 year old system. Reasonable price and excellent service. An absolute pleasure to do business with. read more