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    Hi Sushi

    4.8 (6 reviews)
    Open 11:00 am - 10:30 pm

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    Gyubee Japanese Grill - Waterloo

    Gyubee Japanese Grill - Waterloo

    2.8
    (9 reviews)
    18.1 km
    $$$

    We were excited to try the Waterloo location since we love going to Gyubee in Toronto. However, we…read morewere quite disappointed after our experience this past week eating here. It wasn't a full house but there were a decent amount of customers dining in for lunch service. All the other locations I've been to in Toronto, their service is quick and efficient and we would receive everything we ordered in a timely manner. The Waterloo location - the service is slow, we are constantly trying to get servers attention to order, our items would either be missing or delayed for a while before coming, and some of our orders would come out in very small portions. For example, we would order 5 orders of a miso marinated beef plate but only 1 order would come out. Or we would order sushi but it would not come out until after we placed a few more orders ~30-40 minutes. We would ask and follow up about it but our server would say the chef probably forgot and then re-order for us. We would end up getting both the first and second order, so double the sushi when we only wanted 1. This not only happened once, but twice and we had to eat more sushi than we wanted. For the small meat portions, we asked why the portion is so small for 5 orders, the servers would respond that the kitchen only gives out one order at a time and we need to keep flagging our server to enter more later. But this was not how other Gyubee locations do it, we would receive all 5 orders at once. Also, it is a hassle for us customers having to call our servers constantly to order more - one at a time. Very inefficient for the servers. Our other servers didn't even inform us about this when we would say 5 orders of the item. Until we confronted a different server, they told us that's how the system works at their location. Our group was thinking maybe this location does it so that customers would end up eating less because they are waiting around for their order to come out more than cooking their meats. When changing the grills, they looked inexperienced as they were struggling to hold the old dirty one. Oils would drip down into our waters and food during the change. The food was decent but we did notice the quality went down - less sauce on the meats and the thicker cut beef was a bit tough. After our poor experience here, I'm not sure if we would go back to this location. Hoping they can improve on their service to provide customers and servers a better experience.

    This is of my favorite places to eat at with my son. We love the meats! It's a little bit pricey…read morebut for all you can eat, it's a good value.

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    Gyubee Japanese Grill - Waterloo
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    Hi Sushi - sushi - Updated July 2026

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