I'm leaving a review specifically for Brie Vertin, as that's my only experience working with this company. I'm a realtor: I asked for HOA and CCR documents on behalf of my buyer, and Brie gave them to me immediately, she was polite and kind. Wish all reps at HOA companies were like that! read more

I received a letter in the mail May 5 dated April 17 reading I have 15 days to paint the external community walls on the church property. That appears to be suggesting that I as a homeowner am responsible for the common wall on the exterior of the neighborhood. The CCRs mandate the community keeps the exterior walls upkept. If ai had a neighbor there would I becentering his yard to paint it? Homeowners paint the interior walls which are not the same color as the exterior. If Heywood is suggesting homeowners are now going to individually be held accountable for the external community walls on the church property the neighborhood will have a patchwork of colors from differing brands and or batches. Yes, the community needs to fix it. I hate HOAs more and more every day. read more

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The pool safety rail has been replaced. Everything else has been ignored. The furniture is rusted, ripped and nasty. Doing one thing does not make up for ignoring everything for YEARS. With 50 houses and 35 town houses paying over $300 a month ($26k a month and $315k a year), where has the money gone?? I'm sure the HOA Board wouldn't know read more

My parent's community HOA was recently transferred to Heywood, and the experience has been incredibly frustrating. The payment process is confusing, unclear, and far from transparent. They automatically switched my elderly parents to paperless billing without clearly notifying them, and ever since, every step of the payment process has felt unnecessarily complicated... late fees, admin fees, processing fees, you name it! Even the "convenient" payment options come with added charges. Auto-pay sounds helpful, but their own instructions warn that it won't adjust if assessment amounts change. That means you can still get hit with penalties if you don't manually update it in time. So if you're switched to paperless billing without realizing it, you might not even see the statement. It honestly feels like the system is designed to make payments harder and find new ways to collect fees. Just unnecessarily complicated and unfair, especially for older homeowners who may not be comfortable with online systems. At this point, it's hard to see what value this HOA provides beyond collecting payments and issuing fees. An HOA should make life easier for homeowners, not harder. Based on my family's experience, this has been really disappointing and discouraging. read more

Heywood Community Management is the worst if you want to see your balance and pay your bill. There is no way to log into your account without using your phone. There is no way to pay or see your bill from a computer. I pay most of my bills online. They don't provide a way to get to your account unless you have a phone. Total crap. I think they do it to make people late and collect late fees. I live in Ashland Ranch and hate this company. If I had a choice I would switch. That's where they got all us homeowners that need to pay dues. read more

absolutely impossible to get a hold of a real person if you have any questions. They will dodge all of your calls, never call you back, and never return your emails. It's like sending questions into the void. read more

Limited hours and difficult to get anyone to answer the phone even during those hours.

Worst management company they do not take care of the trees dead leaves everywhere under all plants and bushes they chop all plants to the ground. Blow dust and mow grass Dishonest decisionsqith outhomeowners knowledge and want special assessment fees after they have resurfaced pool read more

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My parents live here and have been helping them work out issues which require Heywood's assistance in services. So far, my experience with them is great and currently still coordinating with them. I can vouch for their professionalism. read more

this management company is a joke of a business. I emailed them about Rusty light poles in our neighborhood and then they emailed me back. That's not their job. I had to email the city myself. They do nothing, never come to the neighborhood, never issue citations for deferred maintenance or disrepair, and have contributed to safety concerns in the neighborhood. read more

Heywood has been completely negligent as to allow one resident in a building of four homes to take away the ability of everyone in the building to have laundry access. As per our agreement we are supposed to have a laundry room with a functional washer and dryer. My family has to use a laundry mat and it has been this way for almost two years. This is a picture of our laundry room, obviously there are no amenities available for residents to use. read more

Heywood Community Management - Property Management Near Me - Gilbert, Arizona

If I could leave no stars I would. We live in an apartment complex in Mesa. Parking lot flooded because of poor maintenance and due to the HOA not cleaning the drains from the last storm. Anyway, our cars were totaled. Fast forward to us getting new vehicles on 9/15. While we were waiting for the registration and the tags to show up, they towed my car on 9/17.... So not only does the parking lot flood and about 12 cars get totaled they then tow away my vehicle while waiting for the tags to show up. I tried calling today and instead of being helpful Treven (on call manager) said that I don't understand how HOA's work, mocked me in my situation and hung up on me. I have already been out of work because I did not have a vehicle and now it looks like I am going to be out of work for a little longer. We pay nearly $200 dollars a month to them and they seem to be using that money to kick people while they are down. read more

VAL VISTA PARK TOWNHOMES, Mesa: I've lived at a community that Heywood manages. 8 years now and VVP is a hole. Roofs leak. Painting is needed. Streets need repaired. Our pools were shut down by the County. Gates don't latch, hot tub sinking, causing pavers around the pool to lift and cause a tripping hazard. (YES, you read that right, our hot tub is sinking!!) The landscaping is done by Aztec who is unlicensed to perform a majority of their job. Heywood actually has the nerve to send homeowners violations for weeds, when the landscaping is to be done by the company they hired. I lived here 7 years before realizing we have no violation fine schedule (per THEIR OFFICE) so they changed our community rules, added a fine schedule, to cover their rears. They allowed our Board President to cash out our reserve funds, without notifying homeowners or even other Board Members! These types of documents need 2 Board Signatures. When my neighbors and I would complain, they would contact our HOA attorney to figure out how to shut us up! Our HOA attorney, who works for us, the actual homeowners, would try to figure out (legally) how to handle us, all because Steve and our Board President Patti wanted us silenced. When we do any type of community voting, Heywood cannot prove that emailed ballots are actually legal. Some would have NO signatures. Some voters would have fines accessed; therefore, they should be null and void. When we tried to have a special assessment for Roofs and Painting, 2 of my neighbors and I got GREAT bids. Heywood had 'their' vendors change bids to match ours, because they only want to use their preferred vendors. Why would they need to use only their vendors? Buyer beware. Our HOA account is less than 5k, for 108 units. read more

I have lived in a community with this management company for 7 years , they are horrible, no communication with the community no enforcement of rules . they do what is hey want read more

I'm surprised companies like this still exist. I was somehow short $14 on 6/1/2024 for my HOA balance, and here are the fees they've added since then. $100 late fee on 6/1/2024. $45 Re-bill fee on 6/1/2024. I was late on my 7/1 payment, paying up on 7/26/24, which caused another $30.45 in late fees. they tacked on an "admin fee" on 7/25, another "Re-bill fee" on 11/4, and are now threatening a $115 "Legal Action Fee" if not paid within 10 days of their printing the notice on 11/4. AND I'm Current on my HOA fees!!! they're trying to shake me down for all the bogus late fees and Rebill fees they've charged me. I'd give zero stars if I could. Definitely not impressed with Heywood Management. read more

I can't tell if they are understaffed, incompetent, or just don't care. Took 3 months to get a roof leak fixed, and i had to hound them just about every week for an update. ZERO proactiveness on their side Leave a voicemail. Leave another voicemail. Leave a 3rd or 4th, and you might get lucky with an admin (not a property manager) call back stating "we don't have an update yet". AAM Property Management is bad, but when compared to Heywood, AAM is now 5 stars in my book. That's a sad state of affairs read more

They are terrible on architectural approvals!!! They pass the blame for things not getting done around. And then make up reasons for why things don't get done. It took 3 tries to get a garage door approved when I was asking for something another neighbor already had approved. Others have picked paint colors that matched the developments signage and they were not approved. Some people can have backyard buildings but others can't. This needs some sort of check and balance system or a new management company needs to be brought on. read more

They should have a zero star option. Stay far away from this company! They need to be reported for fraud! Plus harassing the homeowners that ask legitimate questions like "When will you fix the pool?" or "Where did the additional $3000 go from this claim your company made when it cost only $1500 to fix?" Steve is the main problem but trust me the entire company is garbage. He likes to blow up at homeowners and stalk their residence read more

BEWARE !!!!!! Fraudsters!!! Brenda Mills and Carlee Collins have flat out refused to refund unused HOA dues. I paid my September 2022 Dues on time and as agreed directly to Heywood Community Management. My condo sold and closed escrow on September 8th. I have politely requested a refund of the September HOA dues where they did not provide any services to me, yet they have flat out refused. Keeping funds for services not provided feels like FRAUD to me. Suggest you avoid this company at all costs! If you do have to work with them, do not pay ontime, do not be proactive and do not be professional with them. They will only screw you in the end! read more

How are u going to send a letter about weeds when the common areas within the neighborhood looks like this. This is just one little section on my street. This HOA is the worst read more

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Any HOA board should think twice about hiring this company to manage their property. Their staff seem to be unable to discern truly urgent situations from something like landscape weeding. I've had main sewer line waste back up into a unit 3 times. Lance Mitchell didn't even bother to report it to the HOA board after the first 2 times. The sewer backed up a 3rd time on September 22. The new Heywood contact, Chris Knudsen didn't bother to notify the HOA board when I presented him with a chronological history of the the backups, also on 9/22. The HOA board learned of this tonight, 10/28, because I called into their annual meeting. Among the core values listed on the Heywood website is "Focus On Quality". This company has lost their focus. I see the company owner here on Yelp "complaining" about this not being the forum to resolve problems. I'm glad at least some of these negative comments got his attention because my experience is that all other methods I have tried don't work with your company. Besides phone calls and emails, what would you like us to do Mr. Heywood? Since phone calls and emails are not working, I have now moved on to getting my real estate attorney engaged and leaving honest reviews on Google and Yelp. read more

Management is Incompetent, and non-responsive to Residents concerns and questions. Managers are uninformed on governing documents of a Community. The Management suggests we only use their preferred Vendors for repairs and maintenance issues. Manager is unable to conduct a proper Board Meeting with Residents. read more

our HOA has used Heywood as our community management for a few years. They have been professional, on top of everything and know the HOA environment. They are way ahead of the curve and make sure that our community is in good fiscal shape. Our personal manager David Heywood is easy to work with and truly concerned about our neighborhood and making sure that our neighbors abide with all of our CCRs. We have a great community and Heywood had made sure that it is staying that way..I would recommend Heywood for any HOA looking for a professional, results oriented management group. read more

My first experience with Heywood was at a virtual board meeting. Richard's attempt to conduct the meeting failed terribly. Our board president became the target of several vengeful women in our community. Richard did nothing to stop their rants during the meeting but instead asked them questions that should have been handled elsewhere. It was the most unprofessional meeting I've ever attended! I've submitted several emails to Richard needing a response but have heard nothing. If you are interested in Heywood my opinion is you should keep on walking! read more

Horrible customer service. Do not care about their home owners and are just money hungry and never fix anything but continue to raise HOA fees. read more

Richard, with Heywood Community Management, is a true professional who understands and respects community homeowners as much as he does the association board. The management company supports diverse community needs and is vigilant about protecting the homeowners association (and board) from liabilities created by personal biases, bullying, and the intolerance of others (even children). We just attended an open board meeting at which many homeowners expressed true trauma related to their interactions with an overly zealous board president. It is clear, the community and the board are at risk for legal actions related to violations of the Fair Housing Act, Americans with Disabilities Act, and restrictive use of shared community resources which is prohibited by federal guidelines. Heywood Community Management was just hired to manage our community and as a result, has stepped into a dicey community situation. Like many of our homeowners, Richard is also being "personally targeted". Richard and the Management company are working hard to find a middle ground and consensus among the community members and represent all homeowners fairly and equitably. In doing so, they are protecting the financial stability of the association, our property values in the resale market, and the enjoyment of our community resources. Thank you Richard and Heywood Community Management and keep up the good work! read more

Heywood is happy to be paid to do as little as possible, preferably nothing, in exchange for that payment. They don't follow through on issues and requests, do virtually no onsite visits or inspections, and refuse to enforce the most basic rules and regulations that could result in serious liability issues for property owners. They'll respond to an initial request, tell you they'll handle an issue, but that's as far as it goes. Non-residents using the pool? Heywood is fine with that. Loud parties that go all night? Heywood is fine with that. The garbage that's left behind in common areas after those all-night parties? Heywood is fine with that. Piles of dog feces filling up common areas? Heywood is fine with that. Any community considering using Heywood Community Management would do just as well to set their HOA funds on fire. On the other hand, if you like the idea of potentially devastating legal issues, Heywood is your best bet. read more

If I could give this company negative stars I would. Worst property management company I've ever dealt with. Will fine and give out multiple violations notices for things that aren't in the ccrs for even being a violation and call homeowners liars. Will send constant harassing notices and threaten and intimidate homeowners. Never use this company for your properties or HOA's management company. read more

My propert has had 3 management service providers since I have lived here and Heywood is the absolute worst. I reported termites and absolutely no response. My realtor called and he received no response. I emailed and received fome Carli: someone will get right back with you. Guess what? Nothing. I first reached out on 9/27 and here we are 10/18 and still nothing. I have a leak that requires the water temporarily shut off. I have called, the plumber has called and still nothing. I just called and Carli transfred me to a voicemail. Her response was: I am still waiting on information from the property manager. I bet if I don't pay my HOA fee someone will get back to me. read more

It's been almost 30 days since I let Heywood know that I have a leak in roof, after a rainy season my ceiling is damaged. I have sent numerous follow up seeing what the status is, I get the run around and no results, just more damage and bugs. I can't repair ceiling till roof is fixed. Real sad. read more

I volunteered to be on HOA's landscape committee and Heywood property manager immediately responds all committees are 'full.' I have never heard of an HOA turning down volunteers to help maintain their community, have you? read more

Horrible management company. No regard for property owners. Cheap management and horrible customer service. Called main line for help blaring television and children in back round. Use any company but this one. read more

I've been waiting over 6 months for a roof repair. And two years ago they said they would repair my storage shed, but that has yet to happen. Only hire this company if you want to dish out over $230 a month for absolutely no reason. read more

The property in front of my house has not been cleaned in over 2 months. The photos says it all. No one seems to care at Heywood after tireless emails and phone calls read more

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We purchased a Townhouse in Val Vista Park Townhomes in Mesa about 2 years ago. Heywood Management has been one of the most difficult companies we've ever dealt with. I am Disabled and am on steroids most of the time to breathe and when doing laundry I open the side door to my garage, which by the way is not listed in the CCR's, they only list the garage door. The only location for the washer & dryer is in the garage and as most Arizonans know, it gets dangerously hot during our long summer months. They fine us over $100 for my having our side door open with a fan running knowing I'm Disabled & my condition. Then we contacted them almost 7 months ago regarding a tree in the community area that is encroaching our property line and dropping acorns all over which ruined out fountain and patio furniture in our backyard. We have been given the run-around for Seven months and they STILL haven't had the tree trimmed back! I informed the manager, Steve Cheff, that I was going to file a complaint and 3 days later we received another fine for our side door being half open while I do laundry while others with their garage door open have not. Seems like retaliation to me. I WOULD NOT EVER purchase or rent property that Haywood Management oversees. They don't even take care of the weeds around here. They are unprofessional & incapable of managing property. read more

Bulk pickup has been sitting in front of a neighbors house for 4 weeks! Debris and tree shedding has been blowing through the neighborhood for 4 weeks now!! What exactly do we pay for? So disappointed!! read more

This company is very friendly and helps when you need it. I have been a property manager for years and really appreciate the results of this company. read more

Friday, 11/19/2021, long-time homeowner at Villages at Grovers Condominium Community and Association: Actually I give Heywood Community Management a review score of ZERO. The company states it gives quality-focused professional services and professional support and relief to HOA board members, community, officials, and developers. This is not the case. In a recent Board Meeting, the assigned Heywood manager was incompetent, uninformed, and unable to conduct a proper, professional Board meeting. He allowed and even fueled the fire with inaccurate information to a group of 4-5 disgruntled individuals, homeowners and tenants, which are not Members of the Association. Prior to the meeting he had not vetted these individuals to see if they were in good standing. In fact, several individuals have HOA violations and are not complying with the governing Condominium Documents and Rules and Regulations as well as the City of Phoenix and Maricopa County Health Codes. The proper protocol: He should have shut down the Open Forum and instructed these disgruntled individuals to provide a written complaint to the Board of Directors so they could review and respond to them accordingly. Then the Board of Directors and the manager should have had a private meeting with these disgruntled individuals instead of being allowed to monopolize the Board meeting which was a malicious witch hunt with a capital B, a blindsided attack, on the Board President for over an hour. These bullies berated the Board President and threatened legal action which is not allowed by the By-Laws and CC&Rs. A volunteer serving as a Board of Director as well as any assigned committee members can not be sued. When the President tried to respond with facts and documents, the manager cut her off which was unacceptable and unprofessional. Instead of upholding the governing Condominium Documents and supporting the duties of the Board of Directors and the assigned committees, he sided with these disgruntled bullies to remove the Board President with only one month left before the 2022 elections for the new Board of Directors by asking, "is there anyone who wants to be on the Board?" This is totally out-of-line as it is not the manager's right nor his duty to request such an action. The bottom line, the manager's outrageous incompetence and unprofessional conduct is a reflection of the management company which has many negative reviews on Yelp.com with an overall review of 2; therefore, I would not recommend Heywood to manage your association community. I recommend that you do your due diligence and thoroughly investigate the association management companies you are considering. Unfortunately the Board Vice-President who recommended we use Heywood as our management company did not investigate Heywood because it was recommend to her by her friend who lives in a community managed by Heywood. Fortunately the Board President, being a real estate broker who owned her own business for years, only signed a 90 day trial probationary agreement. Very smart!! read more

Terrible management company. Never accurate accounting snd not responsible for the mistakes they make. Don't go with them.!

The worst property management around. They don't even know their own CC&Rs. Extremely un-helpful and unfriendly. Sadly, they've been the property management since this subdivision started. ODD, since most change every 5-8 years. We get stuck with this!! I'd pay money to have them booted and replaced. read more