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Hewlett Packard

1.0 (1 review)

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14 years ago

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Adco Van & Storage

Adco Van & Storage

(16 reviews)

We had the one major move of our lives after 33 years of living in our home. The bid was the…read morelowest and the service offered seemed comparable but we had major issues. First, the resources for the move were underestimated and it took 3 days to pack our furniture. Second, upon delivering our furniture there were adequate resources but furniture and boxes were not placed as directed causing a great deal of confusion for us after they left and a lot of work for the two of us to move heavy boxes and furniture to the proper rooms. Third, and most disappointing, was the damage to our furnishings: a chip in a painted Demilune; a split post on our very expensive four poster bed; a piece broken off on a gate leg table; and damage to a chest of drawers. When we put in our claims we were told that they did not do the damage and it would not be covered. For a quality furniture repair expert these repairs would not have been expensive and could easily have been performed by Adco but they have not taken responsibility for their mistakes, a normal cost of doing business. Price matters but quality, integrity, and service matter more.

The actual moving crew and Jared were polite, responsive and did a good job. However, during the…read moremove 2 expensive items broke and they would not pay for their replacement, or any amount at all! They snapped the mast on an enormous sailboat replica and broke a beautiful Tiffany lamp in half. When I called to report the two items were broken right away, the woman was very understanding and sent a form and told us not to worry, we had a year to submit the claim. My husband and I remember this distinctly. When she sent the form I did not read all the fine print. Plus, it is a second home so we aren't there very often. When we finally got settled and I submitted the form, it had been nine months and three weeks. They asked me for photos of everything which I submitted. Then they told me because I was past the nine month mark, and it did say that on the form somewhere, they wouldn't cover any of it!! Very disappointed! : (

Hewlett Packard - movers - Updated May 2026

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