COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

This review is specifically for the Asian lady at the front desk and overall efficiency of how this…read moreoffice is ran. We've experienced multiple occasions of inconsistencies and things falling through the crack as well as overall unpleasant attitude. Example, we were instructed to contact the pharmacy ourselves to have them fax a prescription order to the doctor. We received no response and as well as a text message from the pharmacy 3 days later stating they haven't received a response. I then called the doctors office to follow up to be greeted by a "What do you want?" and then put on hold for 15 minutes, which I eventually hung up and tried again. I also find discovered another mishap from a screening center that the wrong test was ordered and was sent back and forth between different centers. You would think the office/staff would have thoroughly looked at the patient files especially if these are more severe medical conditions I understand the healthcare industry is overstretched but these kind of impatient and rude people have no place in healthcare. It doesn't cost a dime to be kind. Not sure how they're getting 5 star reviews, but my guess is that those patients are receiving preferential treatment or catching them on a good day. I wholeheartedly agree with Vivian A.'s assessment.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All…read morepatients are expected to wear a mask too. The staff also wears gloves. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are also sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment with my mother several days ago, I asked if animals were allowed, and an employee told me that they do not allow pets in their establishment. Parking: The parking lot for this establishment is pretty big. Lots of parking spots available for you to choose from. Some of the parking spots are a bit small and tight, so be careful where you park. Staff: The establishment itself is very clean, neat, and tidy. The staff here are very uncaring, unfriendly, and rude. The doctor is a jerk. He will rush and not listen to what you have to say. If you question him, he will get upset and say "Did you go to medical school? Are you the doctor?" What a pompous a**hole. Won't be coming here again. They accept both cash and credit cards. There is no credit card minimum.

Have to agree with Angela's review. Dr. Chiu is an excellent physician and very helpful…read more Unfortunately, his staff is not. Every time I get a test - blood or otherwise - I never get a call from anyone to discuss the results in any meaningful way. If they call, they don't leave messages. My first year I called back after getting one call, but the only person who talked to me is someone at the front desk who seemed to know less about medical procedures than I do. All she did was read what was on my report from the lab. The question is, why wasn't Dr. Chiu calling patients back to discuss?

Dr Chiu is one if the best physicians I know. He really takes his time to explain to you. That is…read morethe only reason I am still his patient. However I cannot say the same for his support staff. Seeing all the other reviews all towards his staff. Dr Chiu needs to hire a new front desk. They are ruining the practice.

The front desk lady completely denied us at first and said that they were not taking any new…read morepatients, which is really strange because Wang Fang Rong was listed as our primary care for two years already; we just haven't seen them. They responded by saying that as of 2020, they just don't accept HMOs anymore. Which also didn't make sense since my boyfriend's family members go here. Eventually we were able to argue to the point where the front lady gave up and we came in to see him. He asked a few questions and then immediately prescribed us a bunch of medications, one for breathing, one for anxiety, and one for allergies. We asked for a referral to a specialist in psychology, but he just gave us Ativan immediately. We tried to ask, but he said take this first. I thought normally you would try to have the patient talk to a specialist or provide a holistic approach before prescribing medication, especially since it's a controlled substance and can be easily abused. Then we left and that was it.

Doctor is nice besides he need to give you MRI testing. If you want some simple cold checks you…read morecould go here, but last year I broke my leg with PPO insurance. This doctor told me they could not call insurance company for proof I had broken leg. I have to go another doctor to give me prescription. But why he give me a form to fill all information and let me give the form to Arcadia MRI center initially. It's a cheating.

Attentive takes the time to listen The staff does their best…read moreto let you know of your authorization paperwork. Anything you need to know when you leave the doctor?

1st visit here and everyone was super kind and attentive. I'm glad I found a new primary physician…read moreI can trust !

Dr. Hong is an amazing Doctor. Talking to patients in her waiting room is just the tip of reality…read more Pregnant moms from pregnancy to birth rave about her care, professionalism and manor. She began seeing my wife in May 2025 after she suffered for years and underwent numerous scans and procedures across many cities, specialists and doctors. Dr. Hong was both diligent and proactive after locating a growth. Following a positive carcinoma biopsy, Dr. Hong ensured my wife was assigned and treated by one of the best surgeons in the field, (Dr. Pham of USC Keck). We were blessed to find this amazing doctor and we will always be greatful for her amazing response.

First time pregnancy and i initially chose Dr. Dorothy Hong due to all the great reviews here, but…read moreafter nine months, i can safely say i would not be coming back. If you are looking for a no frills ob that will make sure all your tests are done and refer you to any specialist then Dr.Hong might be the doctor for you. But if you are looking for someone who is patient, compassionate, and caring then i would go somewhere else. I don't feel like in the nine months Dr.Hong listened to my concerns. She just basically told me everything was normal and to basically suck it up. At some point, I felt like voicing any kind of concerns or asking any questions was a bother to her so i just stopped. I definitely did not feel like she cared about me as a patient. I'm sure i was just another name or number in a file that she wanted to get in and out of her office as quickly as possible. And it was her job to provide "care" for me but not about me.

He's Great He took very good care of me in Alhambra hospital recently and follow up care I would…read morerecommend him

Dr Nasiff is an excellent professional doctor. His overall demeanor with me is always seriousness…read moreand concern for any of my concerns. He also stresses the importance of taking my meds which is for chlorestrol n blood pressure. Through his guidance i made big changes in my lifestyle i walk 2 a day, eat a strict diet, stopped drinking energy drinks and stopped smoking even tho i only smoked in am with coffee. I look forward to my next bloodwork thank you Dr Nassif and your staff.

I should've left a review after the first rude encounter I had but again this office never fails to…read morehave their front office girls give misinformation and be smart asses about it. The doctors and nurses are great, but having to deal with the front and the way that they interact with people is definitely a quick way to make the visit go downhill. I've cancelled my appointments a few times now due to the lack of good customer service.

Addendum: A consistent issue during my time under Dr…read more Ehresmann's care was a lack of direct engagement during appointments. Her attention was frequently focused on the computer--troubleshooting or documenting--rather than interacting directly with me. I often had to rush through explanations, and upon reviewing my medical records, I found that important clinical details were either missing or inaccurately documented. Prescription management was also problematic. After I moved and updated my pharmacy information, prescriptions were still sent to an outdated location. At one point, they were redirected to a CVS inside a Target near LAX, which was completely inaccessible from my new home. Additionally, Dr. Ehresmann herself once recommended I use a small independent pharmacy in Pasadena to fill a medication that was unavailable at CVS. While that may have seemed practical at the time, these multiple pharmacy changes contributed to inconsistencies in my prescription history. I later became aware of NarxCare, a national prescription monitoring system that tracks controlled substance prescriptions and assigns risk scores based on the number of providers and pharmacies a patient uses. Though I have no history of misuse, I believe the mismanagement of my prescriptions--combined with a provider-recommended change in pharmacy--contributed to a false flag in the system, which has since affected how I am treated in other medical settings. I am sharing this to document specific process issues, not out of emotion or dissatisfaction. Inaccurate documentation, poor prescription coordination, and lack of patient engagement can have serious consequences, and I hope this feedback is used to improve systems that impact patient care. This reflects my personal experience and interpretation, which I share in good faith to help inform others.

They really do nickel and dime you for everything at this office. I came in for my physical and…read morethey charged me a copay for my visit. However, preventative care is 100% covered. When i inquired about it, the front desk person told me she didn't have me down for physical. I asked what did she have me down for? And it was a physical. So then asked if there was any other medical needs or questions i needed to ask the doctor today? and when i said no, she refunded me my copay. A week later, someone from their office called me and asked me to come in so i can discuss my blood results with a doctor. They also gave me the option to do this over the phone and SURPRISE!!!! THEY WANTED TO CHARGE ME ANOTHER COPAY!!!! At my old PCP, they did not charge me a second copay for discussing my results. if you don't want to be nickeled and dimed for everything, then i suggest you look for another doctor's office. But i would say the doctor's here are actually very nice. They do listen to your concerns and i did not feel rushed during my appointment.

I question the authenticity of the positive reviews that initially drew me to this clinic. In my…read moreexperience, the doctor exhibited a troubling need to exert strong control over others and demonstrated minimal compassion toward a severely ill patient. Upon learning that the patient had sought emergency care at another hospital--while still honoring the scheduled appointment at this clinic--the doctor became visibly upset and subsequently refused to continue providing medical services, despite the patient attending the appointment as planned. This highly unprofessional behavior has led us to consider filing formal complaints through the appropriate channels."

Dr. Truong is an outstanding Doctor. She truly cares about her patients and takes time to listen…read moreand truly care about your health. I referred my whole family to Dr. Truong. Office staff is also amazing and has GREAT customer service skills.

We switched to Dr Chang from a referral from a friend who works for Optum on the management side…read more Our past physician was getting older and we wanted a younger doc and he fit the bill!!