Let me tell you about Enterprise Rent-A-Car in Warrington, PA (35 Easton Rd), a company that…read moreapparently exists to waste your time and then blame you for it. We booked a large van WEEKS ago for a camping trip. Planned around it. Show up ready to load up and go, and the guy at the counter just casually tells us there's no van. Gone. Why? Because they supposedly "called" us and we "hung up on them." That is a lie. My husband pulls out his phone right there and shows him the screen. ONE missed call from Monday. No voicemail. No text. No second attempt. Nothing. They called one time, couldn't be bothered to leave a fifteen-second message, and decided that was their golden ticket to give away the van we reserved and paid to hold. So we ask the obvious question: what are you going to do to fix this? His brilliant, sit-on-your-hands answer? "Well, there might be one at the airport. But you'd have to go get it yourselves." MIGHT be. At a whole different location. Go figure it out yourselves. That was it. That was the customer service. And he just keeps saying it. "You hung up on us. You hung up on us." Like a broken toy. As if repeating a lie to my face turns it into the truth. No apology. No urgency. No flicker of caring that he was actively blowing up our family's trip while he stood there. Just dead-eyed, couldn't-care-less apathy. I had to walk out before I said something I'd regret, because the sheer combination of stupidity and indifference was genuinely unhinged. Here's the thing: a reservation is a PROMISE. We held up our end. Enterprise gave our van away, fabricated a story to cover it, and then shrugged when it blew up in our faces. That's not bad luck. That's a company that does not respect its customers even a little. If you're in Montgomery or Bucks County, save yourself the rage and book literally anywhere else. The Warrington location on Easton Road will leave you stranded and then tell you it's your fault.

Unfair Fuel Charge Due to Delayed Fuel Gauge - Enterprise Warminster (Street Road)…read more Dear Enterprise Customer Care, I am writing to formally complain about an unfair fuel charge resulting from a vehicle issue during my recent rental from your Street Road location in Warminster, PA. I rented a Mazda CX-90, which I received with half a tank of fuel, per my rental agreement. After driving for three days, I used approximately one-quarter tank of fuel. Before returning the vehicle, I intentionally refueled the car to bring it back to half a tank, as required. To ensure accuracy, I turned the car on at the gas station to monitor the fuel gauge while refueling. The fuel pump automatically stopped while the gauge still appeared to be below the half-tank mark. After removing the pump and parking the car, the fuel gauge continued to rise. After approximately 4-5 minutes, the gauge indicated that the tank was full, not half. This delayed fuel gauge behavior caused me to pay for significantly more fuel than required, through no fault of my own. When I explained this situation to the Enterprise employee at return, I was told that: "It happens all the time, and we can't do anything about it." Enterprise disclaimed responsibility for the vehicle issue and placed full responsibility on me as the renter. While the employee did offer to contact Corporate, no immediate resolution was provided. I have been a loyal Enterprise customer for many years, but this experience was extremely disappointing. I believe it is unreasonable to hold customers financially responsible for known vehicle defects--especially when the customer made a good-faith effort to comply with the rental agreement. I am requesting: Reimbursement for the extra fuel cost caused by the inaccurate/delayed gauge A review of how fuel disputes related to vehicle malfunctions are handled Confirmation that customers will not be penalized for vehicle issues beyond their control Reply: Hi Stacy, Thank you for your prompt response. For your reference, I have outlined a timeline of the events below prior to proceeding with posting my review on Yelp: On April 30, I informed the local personnel of the issue at the time I returned the rental. On May 5, I followed up by phone to further discuss the matter with the local staff. After waiting an additional 2-3 days without resolution, I escalated the issue by contacting the corporate complaints department via email. I then allowed another week to pass without receiving a satisfactory response before considering posting my complaint publicly. Given the above timeline, I do not believe that contacting a general corporate email address will be effective at this stage. If possible, I would appreciate being directed to a specific individual or department with the authority to resolve this matter. Thank you again for your attention to this issue. I look forward to your assistance.

The manager and staff were all very nice and informative. Matthew Marlin was especially helpful,…read morepicking me up at the dealer and getting me a nice rental car. Thanks everybody!

I emailed my insurance agent that I would need a rental a couple days after an accident, and within…read more5 minutes a gentleman called me. He asked what I was looking for, and told me the only car he had available was an Audi Q5, and that he would lower the price to my insurance limits for me. I arrived about 10 minutes later after getting a ride from a friend and he aaa outside getting the car ready for me. He showed me how to work the car, and sent me on my way. This car was beautiful! A dream! It was clean and well kept. It was so amazing I considered running away with it! (Jk) (kinda). My insurance was only paying for 3 days due to my car being a total loss, and so they called to let me know when my insurance was going to stop paying- and to say that if I needed the car longer they would extend the highly discounted price to me or even put me in something cheaper! They advised me of how to do an after hours return- and were super helpful in general. Luckily I didn't need to continue with this car- but it did show me that if I ever need a car again I will not hesitate to go back and use this place again! Great, honest service- beautiful car- and fair! Also recommend the Audi Q5. That car was pretty amazing!

Used Enterprise for many years with good experience, until most recent rental at Warrington…read moreEnterprise. The car was filthy upon pickup and on return left our garage door opener in car and immediately called. Each time we called or went in, the staff was extremely dismissive and never followed up with us. Needless to say we're out one garage door opener. It's principle , not cost of an opener. Previously Enterprise was custom centered, obviously not any more.

I have rented many cars from Enterprise. The past 4 times I rented I had issues. First, the one car…read moreI rented was full of bugs. The next one had a tire pressure sensor issue. Next time, I had to get an oil change for the vehicle. Nothing like taking time out of your day while on vacation and you have excursions set with specific times.. Lastly, the tire pressure gauge AND oil sensor light was on.I had to travel an hour to meet my wife and exchange cars out. I called twice and waited on line for 30 minutes each time before hanging up. As I'm posting this, I am still waiting for a response

Matt and his team provided exceptional customer service! They were able to coordinate everything…read morethru my auto insurance and made it a seamless experience. I even called to swap out vehicles and Jason, was extremely helpful. I would highly recommend this location, as I've had issues in the past with OTHER Enterprise locations.

This review is delayed, but important to recommend services with Deval who assisted with a same day…read morerental and who was very professional and helpful! He was a pleasure to work with! Thanks Deval!

I rented a Ford Expedition from Avis and was given a vehicle with a huge hole in one tire. My…read morefamily and I found out the hard way -- an hour and a half into our road trip, the front right tire went completely flat at a Wawa. When I checked the photos I took before leaving the lot, the hole was clearly visible. We spent four stressful hours stranded on the road, ruining our first day's plans and everything we had scheduled. I had to buy a brand-new tire for $180 just to keep my family safe -- on top of the inflated rental fee, which was higher than what I was originally quoted. Avis refused to take responsibility and told me to deal with their claims company instead of reimbursing me or even apologizing. I still haven't received a response or a reimbursement. Avis rented me an unsafe car that could have caused an accident, cost me money and time, and completely ruined the start of our trip. I'll never rent from Avis again -- and I strongly recommend you don't either.

They don't accept rentals from anyone who does not have a credit card. I offered a security deposit…read moreand they still said no. I'm from out of state and what they basically was telling me is without a Pennsylvania DL and a Major CC I can't rent a car. This is not typically the case in my area.

Linda is awesome, planning a trip to Italy and she was great, excellent advice and guidance. Great…read moreideas, if you are traveling in the US or international I highly recommend them. My wife even loved her and she hates everyone.

Please please be careful from renting from this site. Their hours are subject to making xtra…read moremoney. They close at 12:00noon on Sat. and not open on Sunday. Trust me they are out at 12:01. So, they have a drop off box and if you use it you still have to pay for it sitting on their lot when close what an expensive get over to customers, If you get stuck in traffic or have any thing else they get not one but two days more on the rental. This is why you should go elsewhere. I'm a senior and was robbed by Enterprise Car Rental. Called every day for a week and no upper management has gotten back to me. Manager at branch said, there is nothing he can do for me. I said, look at the camera the car sat in you lot for two days. if I would have been told about this I would have used the vehicle. WHAT A SCAM...... SHAME ON ENTERPRISE.........

I needed a rental last minute because someone hit my car! That Saturday I called around 1130 and…read morethey were closing at 12 so I didn't have much time! Thankfully I lived right up the street! Alex was the one who took care of the reservation and all I had to do when I got there was sign my name! Very fast transaction and what a nice man!!! He was super helpful and fulfilled my needs! He gave me a GMC SUV, The car was beautiful, everything was neat, clean and the car was fully filled with gas! I just wanted to thank them for working with me and my insurance company!!! They did a wonderful job!!! Thank you so much Enterprise and specially To you Alex!!!!