I rent vehicles from Hertz, I'm in their gold program...I get the points. This location is tough...the staff have no sense of urgency. I don't like to speak negative, so I'm stopping there. read more

Absolutely horrible customer service. We flew in for the funeral of a loved one, only to be told that the vehicle we had reserved and paid for in advance, was unavailable. Despite the fact that the payment had been made, and there were dozens of cars on the lot, we were told no. After 30 minutes of angst, hassle, and severe frustration, we were finally given a vehicle that had been available the entire time. read more

Terrible! Capital One made our reservation here instead of at the airport. We rented an SUV but when we showed up they only had 3 cars available, a dirty old Nissan Ultima and 2 electric cars that I've never heard of. When I asked why there wasn't an SUV there for us, the guy at the desk said "well we overbook and we're sold out". I said well that's kind of crappy and his reply was "that's life" and "I'm not trying to be snarky". Don't rent here read more

Absolute shit show and rip off. DO NOT RESERVE FROM HERE. The car you reserve they wont have and they will try to get you to agree to renting a car at a much higher rate. Same thing happened to the guy infront of me in line. Also, they do not take debit cards and you wont know that until you get here. Rent from somewhere else. Also, they will just leave you in the dust when you dont agree, they care not. read more

The absolute worst. I would give no stars if this app allowed. We rented our car 3 wks in advance. Got 2 emails from Hertz the morning of our rental while en route to Seattle from LA, inviting us to check in early via the app. Got to Hertz in Burien, WA and were told in the most emotionless way, no eye contact at all, by Tai, the guy behind the counter, that they had no cars. No explanation. Didn't matter that we had a confirmed reservation. He had to be coerced into calling nearby Hertz for help. We needed the car to travel 2 hrs away for visit w/family. No help from Tai or Hertz customer service. Neither took responsibility for leaving us in the lurch or did anything to help us. We ended up having to take a Lyft. It's not what goes wrong, it's what companies (or individuals) do when something DOES go wrong that counts. Tai and Hertz are the worst in this regard. read more

Terrible experience - do not recommend. We drove 12 minutes from the Seattle airport only to be told there were no rentals available, despite having made a reservation a week in advance. The staff at the counter had a list of reservations but admitted they didn't have time to notify customers about the lack of cars. A simple phone call would have saved us a lot of time and frustration. Very unprofessional and disappointing service. read more

I don't want to give any stars to them but there was no option of zero stars. Rude staff, specially a lady staff at gold plus rewards counter. I waited there for 2 hours since my name was not on the board. Rude lady went inside and doing some paperwork. She said paperwork is more important for her then attending customers . read more

KYLE AND BEN are the most amazing people to work with during this process. completely honest and upfront extremely helpful throughout the process and overall funny and great conversationalist. Would HIGHLY recommend buying from one of these two :) read more

My best friend and I had an absolutely terrible experience with Hertz this morning. We reserved our rental for a trip we've been planning for over 15 years to Forks several months in advance. When we arrived, employees said to our faces "Oops, sorry, we don't have any more cars". They did absolutely nothing to assist us with initiating a refund or locating another vehicle. Don't rent from here. An absolutely miserable experience. read more

Worst experience I've ever had at a rental car agency. The only person there, who isn't the manager, is worthless! Three people in front of me, arrived at 4:55pm, left with my car at 6:45. AVOID THIS PLACE IF POSSIBLE. read more

They didn't have the car we reserved when we went to pick it up. They told us they would not have a vehicle for us for 2-3 days. We were f!@#ed. Our ~450$ a week car rental ballooned to ~1000+$ and hours of time having to rent a car elsewhere. WHATEVER YOU DO NOT RENT A CAR HERE. I read the reviews, I didn't believe them, I was blinded by the low rental prices. Do NOT be me, listen to my review and others go elsewhere at any cost. read more

I see this place has bad reviews but I had a great experience. Flew in and went to the airport car rental and saw a huge line plus they wanted $419 for a car. I went online found this spot and got a car for only $196. Great location and great staff read more

Do not use this rental facility. They will slam you with hidden fees. The staff at the location weren't friendly or helpful at all. Desks were left unattended and customers left standing around for at least 10 minutes and nothing was properly communicated. After receiving our vehicle, was discovered a rotten tomato in it from the previous renters. They clearly don't clean the vehicles well, if at all. We did not have a good experience with Hertz in general, but especially this location. We will not be returning and would recommend you stay away. read more

I had plans on renting a car here because my car was dropped out repairs (already stressful morning). I had a scheduled pick up for 7:30am. I arrived a little early but 7:30 came, 7:45 came. Still NO ONE there. This was so unprofessional, I didn't even step foot into this place. Good thing is there is a Enterprise right down the street a little past Fred Meyers. I walked over and was in and out within 15 minutes and it was cheaper! read more

This place SUCKS. I had a reservation made since MAY 2021 for July 17th and when I get to the counter they tell me that they don't have a car for me because I didn't pre pay BUT YET THE GUY BEHIND ME WHO ALSO DIDNT PREPAY gets a car and it's somehow the LAST ONE. Even tho TWO people just returned their vehicle. The guy helping me didn't even check the system and just said it's the last one after I just seen him put some keys in the back. RIDICULOUS. Crappy customer service. They should of at least notified me before making me pay for a lyft from my hotel to the car rental place. read more

probably the worst experience ever if I could give 0 stars it would still be too much. the alleged manager Joe is super unprofessional calling me 1 before my reservation time. gave me the run around despite that I booked 2 weeks in advance. I land in Seattle and this clown called me while I was still on the airplane, telling me he couldn't honor my reservation by the time I land. he doubles down on what he said and says sorry there's nothing he can do and that it says it in the writing, total bs. what Joe my guy really did was he decided to rent out the car I had already paid for and reserved to somebody willing to pay more, basically a money grab. he had no back bone to admit that's what he did! this is hertz multi millions dollar company and they have this Schmuck running the place. Joe you're a coward with no integrity and a snake I'll be reaching out to corporate on this matter! read more

This place is ridiculous. They were SUPPOSED to pick me up by 2.... around 2:45 a lyft shows up for me, guy barely speaks English and was almost in 2 accidents in the 3 mile drive. I get here to pick up my COMPACT CAR and they attempt to give me an SUV because they don't have any compact cars. WHAT'S THE POINT OF A RESERVATION IF YOU ARE RESERVING CARS YOU DO NOT HAVE?! They then attempt to say my reservation was for a different location.... but YOU SENT A DRIVER TO PICK ME UP AND DROP ME OFF HERE! Now I sit and wait for another 30 minutes while they bring me a sedan from another location.... again NOT WHAT I RESERVED! read more

I just want to save you some time or anybody who books here some time, I booked an online reservation when I need an emergency car when my car broke down. Sent a confirmation number and everything. Walked in and the guy behind the counter said "oh, we meant to close down reservations yesterday, we don't have car". Geez thank you sir for wasting my time. read more

Great guys worked with Hui & chandler, they helped out a lot in getting the suburban recommend them especially Hui

Rude manager. Very rude. So, we reserve a car weeks in advance, I give my info to the guy and he runs the last name only and said that this looks bad - I was on the do not rent list. He did not put my first and last name in. So it was the wrong information. He had a stick up his ass or something with how he was helping us. (He wasn't helping). We asked for help but he - had this stank attitude stating if he honored something for us - it would be considered fraud and that he didn't want to lose his job. We didn't ask for him to do anything to lose his job. We were politely asking what other options could be go about getting a rental. He walked around with his nose way up in the sky. He does not have any customer skills. No one should come here bless you want to be treated crappy. First he doesn't put in the right info and tells me that I'm on the do not rent list and then with the stank customer service. Stay away from this place. Bad service. read more

If I could give 0 stars, I would. I reserved a small car, and they don't have one. They have a larger car, but refuse to give it to me unless I upgrade. Then they offer me a cargo van. Seriously? I haven't used Hertz in years and never will again. read more

Never before have I had such a horrible rental car experience than the one I had 1-1/2 months ago. I reserved a midsize car to be picked up at SeaTac through Expedia but when I got to the rental car facility, I was told I had take Uber to the Burien location. Upon arrival, I was told they had no cars left, despite my having my reservation confirmation in hand, because "they had overbooked." They said they only had two vehicles on the lot -- a large cargo van or a Ford Edge, but I would have to pay an additional $50 a day for the SUV. Despite not being at all comfortable driving such a huge vehicle, I was forced to take the SUV since I was then stuck at the facility without transportation. The tall, thin, African man was rude and unhelpful and wouldn't budge in the pricing. He said he would have to give me the SUV with less than half a tank of gas since it hadn't been filled up yet and it was closing time. By then, I had missed going to Kent to see my mother in the assisted living facility, which closed to visitors at 5:00. I originally had paid to have the car through late Sunday evening so I could attend a high school reunion dinner, but I had to return it before 5:00 since that facility closed at that time. I filled the tank at Handy Andy's, even though it had been given to me with less than half a tank of gas, and got to that facility at 4:15 only to find it closed! There was no one to check me in and it took me a long time to figure out that I was supposed to throw the keys down a slot and drive the car to the back lot myself, which I did. When I returned from Seattle, I saw they not only had charged me an additional $275 for the car for three days (a car I barely drove because it was too large for me to handle), but also for a full tank of gas -- even though I returned it with far more gas in it than it had when I drove away with it! All total, it cost me over $1,000 for three days. I have sent email and after email, made phone call after phone call, and today when I was transferred to Ty, the manager there, he told me the case was too old for him to do anything about!! What Hertz Burien did to me was criminal. I will NEVER rent from Hertz ever again, and intend to pursue this legally out of principle. These guys are liars and thieves!! read more

This was, unfortunately, the worst car renting experience I have ever had. I reserved a car at this place, hoping it would be cheaper than the absorbent prices at the Seattle airport. Unfortunately, when I showed up on the afternoon of Tues, 28 June 2022, they did not have the class of vehicles that I reserved other than one electric vehicle. So it was either I get an electric car, which I was uncomfortable using, or pay extra money to upgrade to an SUV, which I did not want to do. I spent the next THREE hours at the facility trying to sort this out. Daniel worked really hard to help me out. I cannot blame him for the poor service; the man literally was working by himself, checking in vehicles, checking out vehicles, cleaning, and sanitizing without any help as customers were coming through and tried everything he could. I even tried to cancel my reservation, but I could not reach the corporate office as I navigated the frustrating and annoying automated voice options with no success in reaching a live person. So, I was stuck. After futile attempts, Dan tried to get me a car that became available, but upon inspection, the windshield was cracked, so I couldn't check that one out. Luckily, a mom and daughter dropped off a vehicle one class below the one I reserved, and after another painstaking hour, I was able to get that car. Daniel was able to get it vacuumed and sanitized quickly, and I was on my way. As a result of this experience, I am personally disappointed and have serious reservations about using HERTZ for my car rental needs in the future. There are two lessons here for HERTZ to learn. 1) The computer system should be able to show which cars are available. The customer should get a free upgrade if a particular vehicle class is unavailable. It is not the customer's fault that the reservation and vehicle availability system does not talk to each other. 2) Take care of your employees. One person should not be doing all this work. If the company cannot adequately staff this location, then it should not be renting out cars. The poor leadership in this office is unacceptable. Leaving one person out to dry with no help is no way to treat your people. read more

This is the worst rental experience I ever had. I returned the car with a full tank thanks to a quick fill up from the Shell Gas station across the street. The Hertz guy processed my return and after paying the total with my credit card, I noticed that he charged me for fuel... even though he ALREADY inspected the gas tank and saw that it was FULL. I immediately brought it to his attention to get that fuel charge refunded and he said that he already closed his register and that there wasn't anything that he could do. He said to give the customer service number a call. I called Hertz three different times to get it refunded. The first was the day it happened and they told me they can't see the charge until 24 hours later. I called back the next day thinking it would be an easy fix. It was their error and they would happily fix it for me - I was totally wrong! They wanted me to provide a gas receipt showing that I paid for a full tank. ARE YOU SERIOUS?! First of all, I didn't ask for a gas receipt because I didn't think I would need it since I would be returning the car with a full tank of gas and I paid in cash anyways. Like really, who would think that they would get into trouble after doing what was right? If I knew that they needed a gas receipt as proof that I returned the tank full, I would have asked for one. The representative then said they could give me a one time refund of $20 back. Are you serious? That wasn't even the total fuel amount I got charged! They kept apologizing and saying that there was nothing they could do without proof of a gas receipt. Seriously?! How INCONVENIENT that I have to prove that I did everything correct when it was one of YOUR employees at this location who was negligent in processing my return and overlooked the full tank. I was so upset! I called back again and they said the same thing so I asked to speak with a supervisor. The supervisor apologized for the situation and said that they'll process the refund for the fuel charge this *one time* (if it gets approved) which I should find out in 3-7 business days. IM STILL SO UPSET! Their error caused me a huge amount of hassle and inconvenience which could have been easily avoided if they did their job correctly in the first place! Don't even think about coming here! There are other rental places you can use that's better than this! I know they won't be getting my business again. read more

Accidentally booked a rental here instead of the one at the airport (travel partner made silly mistake, don't ask). You can take the Fairfield Inn/Holiday Inn shuttle to get here (it's right next door). The guy handling our transaction was kind of a sneaky snake oil salesman. He kept trying to upsell us even when we said "No, thank you" very politely, and kept pushing. I haven't dealt with that at other Hertz rentals, although all of those rentals were at airports. Secondly, the car they gave us was kind of shitty. Even when I rent the cheapest car at an airport rental, it's still at least in passable condition. This car was an older model and kind of dirty on the inside. Was not excited about riding in it at all. I wish I could say 'you get what you pay for', but I've actually found cheaper day rates for better cars through different promotions that can be easily found on car rental websites or through your credit card companies, so it's not really worth it. read more

Got a great deal on our rental. Paul Walker was the one who helped us and he was awesome and helpful. That said, we waited a loooooong time for our car and there was no one there helping him. He was even the one cleaning the cars which is why it took so long. Please give this man the staff he needs. He's a great asset to your team. read more

If I could give zero stars I would. They rented a car out to an international driver who waived the liability coverage and did not require him to show proof of his own insurance. This resulted in my parked vehicle being hit and a week plus going by without Hertz doing anything to resolve the issue. Not even offering ME a rental car while waiting for their claims department to handle. I mean, you are a rental car company after all - that is the least you can do, no? It is scary to know that they hand out rental cars so easily to anyone willing to pay. What if it was more than a parked car? Button down your rental policy. read more

Absolutely awful. If you rent from here, make sure you verify your reservation. I got an email reservation confirmation but apparently that's not enough. The guy at the counter was dirty and rude. read more

Rented a car through priceline and put the name of the driver in which is not me. Never ever had an issue with me. Refused to process the transcation and made US call customer service instead of helping us fix the situation. Had to wait on hold. Called customer service even they were super rude. NEVER AGAIN. Terrible customer service. Like switching the credit card is rocket science. Lost out on points on my card. read more

I used Orbitz to arrange for and pay for my hotel room and rental car while in spending 2 nights in Seattle. All taxes and insurance were included. When I tried to pick up the car in Seattle the agent said I owed an additional $86.87. I said, no, I paid this through Orbitz on-line. He said, you may have paid the hotel taxes and fees but not the auto insurance and taxes. I responded that my visa would cover my insurance and he said no this was the standard insurance. That charge alone raised my economy rental car charge more than $43/day. He then moved the subject to whether I wanted to pre-pay for gas--telling me their gas was 20 cents/gallon cheaper than the street rate. (This also turns out to be untrue because they charge you taxes on gas that you paid for when you return). I opted not to do that but I went ahead and signed for the car because he said the taxes hadn't been paid. When I returned I learned that the taxes he was insisting upon were optional and they were now charging me an additional $119 because in addition to the loss damage waiver insurance (LDW) they had tacked on some more taxes and fees. I asked to speak to the manager and after about 5 minutes she came out with the signed contract in her hand and said that she had reviewed the tape and that the agent had gone over the contract with me twice and that I clearly understood and agreed to the terms. I then asked her if she had heard me objecting to the terms and she said that the tape had no audio!!! I have read the class action against Hertz for taxing people on gas that they paid for and for other ways of padding their bill and I will never support this company again. read more

Incompetent and deceitful. Hertz is the WORST! ASK when you rent if they have a second key for the vehicle because if they don't, and if you return the car before the facility opens, and you lock the keys inside the car because you don't want to be liable if it's stolen (the return key lockbox is located INSIDE the LOCKED facility), they will try to charge you a 'key/parts' fee of $75., a road-side assistance fee of $75., a 'late return fee' of $12 (even tho I returned the car 10 hours earlier than I had said I would), a full extra day rental fee, and taxes. The original quote was $248.71 for 3 days...the end bill was $495.75. AND after being placed on hold for 20 mins, I get, 'I'm sorry, you won't be getting any refunds today. Thank you for choosing Hertz. Have a good day.' and then hung up on. You guys simply suck. read more

We flew into Seattle and were shuttled to the new car rental building on International Blvd. The rental and return went very smoothly, and the GPS was intuitive and worked very well. I also declined the car upgrade and the additional insurance. However, I was not prepared for all of the additional charges resulting from the new facility:1) Concession Recovery Fee( 2. )Vehicle License Recovery( 3.) Customer Facility Charge( 4. )Energy Surcharge( 5.) 17.2% tax on selected items (6. )5$ per day charge for a toll device, and charges for crossing a toll bridge. In all, more than $100 additional to the rental bill. In short, this Hertz location will cost more than the quoted price when you reserved your rental car. You may want to rent from Hertz in downtown Seattle, instead. read more

addition to 1st review: 2 weeks after return and the account has not been closed. Hertz has been calling wanting to know when it will be returned. The office where rented could not help and refered us to customer service to open a case. read more

Honestly terrible. Didn't have my car when I got there. Said they would go get it but could be an hour or 2. Offered to call a lyft to take my wife and I to hotel and then lyft me back when they get one available. I obliged but never got a call back or anything. I tried calling and calling to no avail so finally I lifted myself there 4 hours later and they were about to close but I wasn't gonna miss my shot to get my car. Finally I was ahead of the line as they remembered I had been waiting for a car and there were still 4 ppl behind me who were waiting on their car. I got the first one which happened to be a Chrysler 300 and luckily was nice but after taking a long flight across the country and having to deal with all of this it's insane. read more

0 out of 5 stars. What a fiasco. I tried to book online through Expedia and upon placing the reservation received a notification for my bank that the transaction had gone through but they never provided a confirmation number. When I call customer service to obtain the confirmation number they said the reservation was canceled (it was not), they would not reinstate the reservation , nor connect me with management to voice my concerns. I ended up calling my bank to reverse the $170.00 charge. They reminded me how business should be conducted. (Love Wells Fargo). I do not understand why AAA backs this company. read more

This company can leave you without any car even if you paid for the service already. I booked a car in Seattle, they didn't let me know about their closing time in advance. Someone called me at the last moment to let me know they were closing. They were closed when I arrived there. It's okay since these people are working for their shifts. However, nobody in the customer support tried to help. They tried to make me rebook another location with them that would charge me about 600-700 USD more. I even talked to their supervisor, but they are so stubborn that they cannot give me a car from another location. Horrible experience. I do not have a car now. I was left by their customer service with suitcases in front of their door and offered a refund later on. By the way, people working at this location is amazing, but the company sucks. The sales team workers dropped me off to my Airbnb. I am really grateful for the employees, but the company! read more

Hertz Rent A Car - Car Rental Near Me - Seattle, Washington

To start they didn't explain anything about my contract and they ended up holding $500 in my account when I was told 250 max with a rep when I booked the car. Second they took 10 mins to find the car they had already got the keys for so I could leave. Third I specifically asked them about drop off and after hour key return, I was assured I could drop the car off at the location I picked up at and the key too. At 2 am I show up parking lot closed and no drop box for key anywhere I looked for 45 mins. Finally I called Hertz and was instructed to just drop it off at the Airport. Wasted tons of time and had a friend drive behind me and I could have just drove to the Airport and dropped off car but didn't get any guidance and the guidance I got from the staff was wrong. read more

I rented a car while mine was in the shop. Before I returned the car, I called to see what my total bill would be since they didn't send me one. Turned out to be twice as much as I had expected. I told them I didn't want insurance through them because I already was covered through my own car insurance company. They added it on anyways putting me out $754...Tried talking to the sales guys in the office over the phone about my concern but they didn't seem to care and refused to explain why they added it on when I didn't want it!! Scam company. Never renting from them again!! read more

I really enjoyed working with Brandon Glimsdahl. Great customer service! He would above and beyond to make sure my family was comfortable while filling out paper work. Also, made sure to follow up with us to make sure we were completely satisfied with our experience. read more

I will never rent from this company again this is the worst car rental company I've ever dealt with I brought back the car fully gassed to my surprise I'm getting charge $72 Even though when I returned it, the agent at the floor physically inspected the car and stated that the car was full of gas and I was good to go, wrong they somehow are trying to steal peoples money I am going to dispute this with my credit card If Hertz doesn't fix this problem! read more