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Hertz Rent A Car

2.0 (50 reviews)
Open 9:00 am - 12:00 pm

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8 years ago

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7 years ago

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4 years ago

Beware! Do not waste your money here very horrible experience very unprofessional staff a nightmare

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6 years ago

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8 years ago

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10 years ago

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10 years ago

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11 years ago

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6 years ago

Professional, helpful and nice customer service. Thank you guys for the support. Perfect timing excellent car service.

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6 years ago

Great cars all new thank you , I will recommend it to family and friends , so convenient for me

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7 years ago

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10 years ago

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7 years ago

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8 years ago

If you enjoy being screamed at on the phone when you ask someone a question, rent a vehicle here!!

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9 years ago

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9 years ago

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7 years ago

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6 years ago

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7 years ago

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9 years ago

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9 years ago

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9 years ago

Worst customer service. I recommend going to the other hertz. Very slow service. Not customer and still had to wait more that 20 min

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11 years ago

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11 years ago

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8 years ago

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10 years ago

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9 years ago

Quick, pricing as advertised and the car was clean and well maintained. Return was quick and easy too

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Ask the Community - Hertz Rent A Car

Review Highlights - Hertz Rent A Car

Ozy is great tbh, he always go the extra mile to make sure you're taken care of.

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Avis Rent A Car - More confirmation number in my quote

Avis Rent A Car

3.3(33 reviews)
2.0 mi

I wish I can give him a zero star. Horrible!! I would never go here very again. I made…read morereservations. I got my confirmation number and my quote by email. Arrived and they said they didn't have any trucks. The only thing they can do is that I can go so San Ramon or Walnut Creek to get a rental. Ridiculous I should've just stayed with U-Haul.

Here's one way to RUIN CHRISTMAS--- make a reservation back in July-- fly from out of state-- make…read moreit in time for your reservation (12pm) to find the office closed. Now you're left with a 7 month old baby, no rental car, and a 2 week trip in California during the busiest season. I booked a reservation in July for December since we were planning to travel back to California for the holidays ( we live out of state) to spend my 7 month old baby's first Christmas with my family. My reservation was made for 12pm. We had a family member drive us AN HOUR AWAY to get our car and arrived at the location for pick up at 11:40ish and THE LOCATION WAS CLOSED. Wait what!? After calling their customer service number, I was told that the location closes at 11:45 today... WAIT WHAT!? After over an hour on the phone and 3 transfers later with Avis' general customer service, I was able to get everything squared away. FEEDBACK FOR THE PLEASANTON LOCATION- as part of your operational process-- have the courtesy to maybe review the reservation schedule for the day and CALL CUSTOMERS if your hours do not align with the pick up time that the reservation system allowed to book. Def never coming here again (we travel often too). But shoutout to Brenda from the customer service center-- she literally saved our holiday!

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.0(5 reviews)
0.0 mi

CSAA got us a rental from Enterprise during a car repair. Enterprise confirmed they would have a…read morecar ready for us at 2:30. We arrived and only had to wait a fee minutes for the rep to start the process. We had to wait 30 minutes for them to bring the car around. They don't offer water or even have a fountain available. The car was clean and comfortable. It ran fine. We were able to drop it off at the repair shop when we picked up our car.

The reason we came to this Enterprise was because our rental car (2024 Chrysler Pacifica with 5,600…read moremiles) from LA that we received decided to break down on route to our destination. The car jerked and decided to notify me to pull over safely as the car will shut down soon, after turning the vehicle off and then turning it on. We were able to drive to the nearest Enterprise in hopes they would have a replacement. I entered and let Obi know our situation. He immediately apologized for the issue, told the whole family (7) should come inside where it was cooler (outside was ~100). He made a few calls and said the wait would be ~30 mins for a replacement. He shared some Yakult with the kids (which they loved). The replacement (same model car) came in 15 mins and after moving the car seats over we made it to our destination with no issues 40 mins later. Issues happen, but Obi handled the situation and was able to take care of us with compassion. What could have been a horrible start of a family vacation turned to just be a hiccup along the way. Thanks Obi and the Enterprise team there.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.4(157 reviews)
6.2 mi

Had a genuinely great experience with this Enterprise location…read more I was renting a car while my own vehicle was in the shop, and the entire process was the model of efficiency. No pressure, no awkward insurance upselling, no time-wasting -- just quick, professional service. What really impressed me was what happened when my car repair finished earlier than expected. I was technically a couple of hours into the second rental day when the shop called and said my car was ready. I called Enterprise to ask whether I'd be charged for the full second day. Without hesitation, they told me to bring it in -- and didn't charge me for the second day at all, even though I was already into it. No hassle, no fine print. They also drove me to pick up my own car, which was very appreciated. The SUV I was given was in excellent condition -- clean and comfortable. Special thanks to Beau, who handled everything smoothly and made sure I was taken care of. Friendly, upfront, efficient, and genuinely looking out for the customer. Really impressed.

To start with, the Wagoneer SUV was dirty inside, and the gas tank not full, but we were willing to…read moreoverlook all that because we had firm plans and could not postpone our trip. When they were deciding which car to give us the two employees started a whispering to each other. After we got the vehicle and while loading the trunk with our luggage, I NOTICED A LARGE DING ON THE REAR GATE AND TOOK A PICTURE OF IT. It was a good move because they tried to charge us for the damage when we returned the vehicle. This time there was only one guy running the place and there was a long line of people waiting for cars to be returned by previous renters so they get their reserved car. Avoid Enterprise San Ramon.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.2(9 reviews)
2.0 mi

I have not rented from Enterprise since they left the Livermore location about two years ago. My…read morerental was initiated by AAA due to an auto accident and my vehicle being in the body shop. JR called me right away to try to nail down a timeline of when I would need the car rental. He mentioned that AAA would cover a midsized SUV comparable to my Acura MDX. I am happy to hear this. When it was finally time for Enterprise to pick me up to get the vehicle, I was at the agreed upon location waiting for about half an hour. At that point, I decide it's more productive to walk home (about half a mile) and have them pick me up from there so I changed my pick-up location on the app. I called Enterprise only for them to tell me that first clicking on the app is not sufficient notice and that I would have to call them personally for the pick up. Huh?! Why have an app then? Makes no sense. I finally get to the store only to find out that the Nissan Rogue reserved in the app is now a Jeep Compass. It is a nice car, but definitely not close to my Acura MDX which seats 7. However it is a fairly new ride and I was even told it had 4WD in case I wanted to go off-roading in the next couple of days. Ha! I told JR that this car is only going to ballet, piano and gymnastics. Luckily, the drop-off procedure was extremely convenient, and I was able to leave my car at the auto body shop and not have to go all the way back to Pleasanton. For the convenience, I am giving them a solid 4 stars.

Made a reservation online for a vehicle for two days. I put that the drop off time to be on a…read moreSunday after hours. I picked up the car with no issues and the person was helpful. He also confirmed the drop off time and did not mention any issues about it being after hours. I dropped the car off earlier than the scheduled drop off time. I got a call from someone at the office asking how the service was and the dollar amount that I was going to be charged. Everything looked good and thought that would be the end. I see that I was charged a lot more on my credit card so I gave them a call and spoke to someone else. They told me since they didn't check the vehicle in till Monday that they would charge me for 3 days not 2. I explained to them that the original rsvp was till Sunday and that I dropped the vehicle off before the scheduled drop off time. The person over the phone told me that they go by when they check in the car and asked if they can just check their cameras to see what time I dropped the car off. The person over the phone ended up charging me for 2 days but would not take off the Damage waiver for 3 days. I asked if you're only charging me for 2 days for the car why would you charge me for 3 days or Damage waiver and his response was for "liability" which made no sense. If you're dropping off on a Sunday be aware. Your reservation might show for the exact days but they might end up charging you more since they won't check the car in till Monday. If this is your policy you should let customers know. Also don't call your customer to tell them that you will charge the correct amount that should be charged and charge more

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Hertz Rent A Car - carrental - Updated May 2026

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