Better than best!! Lily is perfect! Against many difficulties, on a Sunday, Lily found us a great…read morecar, and made the transaction fun as well! She's a wonderful person and efficient and caring as well! Now I'll never rent anywhere else.

Rented a National car from the Phoenix Sky Harbor airport. Very easy to check in, the person at the…read moredesk was very fast and friendly. I appreciated being able to pick my car though the options were limited. I had a minor issue with the car and they were quick to respond with a solution. Dropping the car off was also painless and my receipt was mailed almost instantly. Would definitely book with them again.

We have heard many horror stories from family about any rental car company but Enterprise or Alamo…read more So all these years, we avoided other companies. But, when we needed a local rental car place while our car was in the shop, we looked for other options. This place is literally a hidden gem! We didn't even know it existed had it not been for yelp! The lady who checked us in was super nice and since she had other cars available even gave us a free upgrade. Check out was another lady who was just as nice and the poor lady was working so hard checking people out at the end of the day. We wouldn't hesitate to use this place again should we ever need to rent locally. Pros: nearly $100 cheaper than other companies. Nice staff. Cons: closes early. No direct number but most rental car companies don't have one. They also had a note on the windshield that says you may need to pay for sand, dirt, mud, spills in the car? We didn't have any issues but not sure how strict they are with this.

I wish I can give him a zero star. Horrible!! I would never go here very again. I made…read morereservations. I got my confirmation number and my quote by email. Arrived and they said they didn't have any trucks. The only thing they can do is that I can go so San Ramon or Walnut Creek to get a rental. Ridiculous I should've just stayed with U-Haul.

The office was chaotic to say the least. They don't focus on one customer at a time. The whole time…read moreduring our booking (and I had a reservation to speed up the process) he talked on the phone. The selection of vehicles was not that great, he completed no walk through just handed me the keys and walked away. The car was OK, it felt like it had been driven into the ground but I shouldn't expect much from rental. I would rent from here again only because they have a really good rates.

Very disappointed with my experience at this Hertz location. After returning my rental, I was…read morecalled and told I had to come back because there was "too much sand" inside the vehicle. I had already driven all the way home, so this meant making an unnecessary round trip. When I returned, the amount of debris was minimal. In fact, some of what they thought was sand was actually sugar crystals from Sour Patch candy. Instead of simply spending a few minutes vacuuming the vehicle as part of their normal turnaround process, they required me to come back and do it myself to avoid a cleaning fee. What was most frustrating was the manager's dismissive attitude. There was no attempt to work with me or acknowledge the inconvenience they caused. A quick vacuum by the staff would have resolved the issue in minutes. I understand charging customers for vehicles that are returned excessively dirty, but this was not one of those situations. I expected much better customer service from Hertz and hope they reconsider how they handle minor cleaning issues in the future.

I rented a mini-van for a 3 day weekend trip at $90/day. Everything was pretty straight-forward…read morewhen I came in on Friday to pick it up, the service staff made it easy enough. My only gripe was the car was pretty dirty on the exterior. The interior was fine although it had a smell that I couldn't quite pin. It seems like they do at least clean the interiors. I returned the car on Monday morning, no issues during my return either. If you guys don't know where this location is, it's connected to a collision service center off of Dublin Blvd. It'll jump out at you so make sure to be on the lookout, because there's not a lot of signage.

I rented a car for five days using my AAA benefits at the Oakland Airport off property facility…read more The Hertz. The reservation quoted $355.50 The Hertz representative charged me $447.78 I said no, my reservation 383676985 said $355.50 and my additional driver is free. So, she revised bill $391.24...crediting the $75 but adding a new $90 charge. When I returned the car I complained about the $90 charge. That charge was removed but later I realized each time they adjusted the bill they increased several of "the service fees" so the net effect of the $90 overcharge was reduced to a $15 credit with explanation given. I do not recommend using Hertz Rental, they are dishonest and cheat you. Additionally, they sent me and my Aunt out to the back of the building to search for the car in a huge very dark parking lot. It took us 20 minutes to find the car. We are both over 75 years old and this was a very scary experience for us. In our opinion, we will never choose Hertz again and we will warn our family and friends at the Senior Centers to not use Hertz. I am also going to report them to AAA.

TL/DR: Everything went well, so I have no complaints at all…read more ------------------------------------------------------------------------------------------- I had to rent a car on 1-21-2026 while my own was awaiting parts for repair. I chose this Avis/Budget simply because its the closest to my home. I booked the rental online, and when I arrived onsite the next day, the car was ready. The Jeep Compass was remarkable new with only 11,000+ miles on it, still with new-car smell, and gas tank was full. On 2-10-2026, I returned it with full gas tank, no damage, and no dirt that a 10-second vacuuming of the driver's floormat couldn't clean. Since I'd heard horror stories of rental agencies adding extra fees for damage, dirt, or less-than-full tank, I was a bit apprehensive that I might get billed extra and thus have to start a grievance process. But nope, the final billing turned out to be exactly what was stated from the start. So I have nothing bad to say about this Avis outlet. They treated me well!

DO NOT RENT from this location. Went there last night to pick up a standard SUV. The gal working…read morethe counter handed us the key and told us where to find it. First red flag - get the car and it is FILTHY, both inside and out, and the reason was they don't have a car wash on site. Unacceptable but whatever, we'll quickly wipe it down. Second red flag - every other place I've rented from does a walk around with you to look for damage. We walked out and the car is covered in big scratches, multiple dents, plastic trim falling off, etc. Went back inside and told her at which point she offered to come out and gave me a receipt marked with all the places the car was damaged. Third red flag - drive off and the alignment is absolute trash, car is pulling hard to the left. Make a U-turn and go back. No apologies, nothing. Decided to pull the plug, return the keys and go to our normal rental place in Pleasanton. Gal tells me she will have the manager cancel it and I will not be charged. She said I would receive a call within a hour to confirm. SHOCKER, never got a call and to top it off I have TWO $536 pending charges on my Visa. DO NOT GO TO THIS LOCATION.

Had a fantastic experience with this facility over Fourth of July weekend. Even though they were…read moreextremely busy, I felt like their only customer. I was looking for a "luxury" type car and Kate made sure I received one! She even called me a few days before to make sure she got it right. I cannot remember the last time I received such exceptional service. They are doing a great job over there!!

This location is conveniently located near me, so it was easy to located. I called and reserved a…read morerental for Saturday and the process was easy. Upon arriving at the location I was at the Enterprise for truck rental which is behind Big O Tires and I had to go down a few doors for the car rental. The manager Kate was courteous, professional and handled my disappointment with ease. I ended up getting my end of the transaction sorted out. It's best to reserve ahead and the business is located on a side street next to Big O Tires.

I rented from here for my work trip today and the pick up was easy, as well as the return…read more I got a basic Toyota Corolla which was perfect for this trip since it was me and I was in areas where parking is a challenge. Returning was easy and efficient. Didn't mention my car was super clean? Way better experience than the car rental down the street.

I am speaking about the San Ramon Enterprise Rental car office. The Employees there are…read moreINCREDIBLY, Personable, Knowledgeable, Professional and Efficient. They treat you like they've known you for years, while staying completely Professional. Gianna and Brian are my faves and run that office so well together. I'm sure I'm not the only one this happens to, but I am greeted as I walk in the door. Evan and Tensie are nice too, but as I said Gianna, and Brian are my faves. Every time I go there, they go above and beyond, and I am so grateful and appreciative of the people that they are, and the way that I am treated. I promise you if you patronize the San Ramon Enterprise Car Rental office, you won't be sorry! I am DEFINITELY NOT!!!

DO NOT RENT FROM HERE. Pay a little more for better customer service. Terrible. No starts…read more Not efficient. Customer service reps are rude and do not know what they are doing

First, they call me from a no caller ID number and leave me a voicemail. I made a reservation a…read moreweek in advance, less than 24 hours they call me to tell me that they are closed on the holiday, which is fine, but to call me less than 24 hours to tell me that I can't pick up my rental and they moved my reservation to the next day, which was completely Unacceptable as I cannot come the next day. I purposely made the reservation on the day that I did because I needed it on that day as I am moving. I am irate at the moment. Now I don't have a moving van to move. Why would they call less than 24 hours to let me know this? Especially because I made the reservation a week in advance. They had plenty of time to look at their rental reservations. I tried to call back immediately and I get their call center. If I had the choice, I would give them no stars. Don't rent from here.

Had to rent a car due to a recent accident and I had a great experience with this enterprise. I…read morewent on their website and made a reservation for a car first; on the day before the pick up, they sent me a nice reminder email. On the day of the pick up, I only waited a short while and got the car I reserved. The car was in excellent condition and very clean. The service staff was professional the whole way, and make sure they answer all the questions that I had. I used their after-hour drop off box to return the car, which was so easy. The next day they gave me a call make sure everything checked out and emailed me the receipt. Highly recommended.

This location has become my go to for rentals. Most recent one was because my car was at the body…read moreshop for repairs. I was out of a car for 3 1/2 weeks. During pick up, they ran out of any kind of sedans, only SUV's. Brought the car back the next day to exchange it. No issues. Shout out to Evan and Nick who took care of me. Both are accommodating and pleasant to deal with. Vanessa is also pretty chill and helpful.