Rented a National car from the Phoenix Sky Harbor airport. Very easy to check in, the person at the…read moredesk was very fast and friendly. I appreciated being able to pick my car though the options were limited. I had a minor issue with the car and they were quick to respond with a solution. Dropping the car off was also painless and my receipt was mailed almost instantly. Would definitely book with them again.

They always do a great job of getting me in and out of there fast with zero trouble, also friendly…read more Even when it's busy they serve me quick and efficient- great job !

I wish I can give him a zero star. Horrible!! I would never go here very again. I made…read morereservations. I got my confirmation number and my quote by email. Arrived and they said they didn't have any trucks. The only thing they can do is that I can go so San Ramon or Walnut Creek to get a rental. Ridiculous I should've just stayed with U-Haul.

Here's one way to RUIN CHRISTMAS--- make a reservation back in July-- fly from out of state-- make…read moreit in time for your reservation (12pm) to find the office closed. Now you're left with a 7 month old baby, no rental car, and a 2 week trip in California during the busiest season. I booked a reservation in July for December since we were planning to travel back to California for the holidays ( we live out of state) to spend my 7 month old baby's first Christmas with my family. My reservation was made for 12pm. We had a family member drive us AN HOUR AWAY to get our car and arrived at the location for pick up at 11:40ish and THE LOCATION WAS CLOSED. Wait what!? After calling their customer service number, I was told that the location closes at 11:45 today... WAIT WHAT!? After over an hour on the phone and 3 transfers later with Avis' general customer service, I was able to get everything squared away. FEEDBACK FOR THE PLEASANTON LOCATION- as part of your operational process-- have the courtesy to maybe review the reservation schedule for the day and CALL CUSTOMERS if your hours do not align with the pick up time that the reservation system allowed to book. Def never coming here again (we travel often too). But shoutout to Brenda from the customer service center-- she literally saved our holiday!

This location is conveniently located near me, so it was easy to located. I called and reserved a…read morerental for Saturday and the process was easy. Upon arriving at the location I was at the Enterprise for truck rental which is behind Big O Tires and I had to go down a few doors for the car rental. The manager Kate was courteous, professional and handled my disappointment with ease. I ended up getting my end of the transaction sorted out. It's best to reserve ahead and the business is located on a side street next to Big O Tires.

Such an easy rental process after being rear ended. State Farm set everything up for me online…read more Vanessa helped me out and she was both friendly and efficient. I was picked up by Enterprise from a near by shop after dropping my car off for repairs. There was a car ready and waiting for me. Return was just as simple!

I would not give these guys even one star; l reserved a vehicle to pick up on Saturday and went to…read moreget the car, no one is around, they taped a white sheet on the door stating "we are not available today". How about some human decency, letting people know earlier so we can get our vehicle. These guys at this location are useless. I wouldn't recommend them to anyone.

My friend rented a car from these guys for our camping trip. We stopped by Saturday morning at 8:50…read morebefore they opened at 9:00. Come 9:15 and Hertz still wasn't open. No employees, no lights, no sign of life. We ended up leaving with no car rented since there was nobody at the store. Not sure how a business can still operate when the employees don't bother showing up.

DO NOT RENT FROM HERE. Pay a little more for better customer service. Terrible. No starts…read more Not efficient. Customer service reps are rude and do not know what they are doing

First, they call me from a no caller ID number and leave me a voicemail. I made a reservation a…read moreweek in advance, less than 24 hours they call me to tell me that they are closed on the holiday, which is fine, but to call me less than 24 hours to tell me that I can't pick up my rental and they moved my reservation to the next day, which was completely Unacceptable as I cannot come the next day. I purposely made the reservation on the day that I did because I needed it on that day as I am moving. I am irate at the moment. Now I don't have a moving van to move. Why would they call less than 24 hours to let me know this? Especially because I made the reservation a week in advance. They had plenty of time to look at their rental reservations. I tried to call back immediately and I get their call center. If I had the choice, I would give them no stars. Don't rent from here.

I rented a car for five days using my AAA benefits at the Oakland Airport off property facility…read more The Hertz. The reservation quoted $355.50 The Hertz representative charged me $447.78 I said no, my reservation 383676985 said $355.50 and my additional driver is free. So, she revised bill $391.24...crediting the $75 but adding a new $90 charge. When I returned the car I complained about the $90 charge. That charge was removed but later I realized each time they adjusted the bill they increased several of "the service fees" so the net effect of the $90 overcharge was reduced to a $15 credit with explanation given. I do not recommend using Hertz Rental, they are dishonest and cheat you. Additionally, they sent me and my Aunt out to the back of the building to search for the car in a huge very dark parking lot. It took us 20 minutes to find the car. We are both over 75 years old and this was a very scary experience for us. In our opinion, we will never choose Hertz again and we will warn our family and friends at the Senior Centers to not use Hertz. I am also going to report them to AAA.

Do not waste your time renting a car here!!!!! Mist likely u…read morewill get there and no cars will be available !!! They will blame u for not having called them(as if it was possible to call them without waisting at least 10 min to listen to all the options on the automated call!!!!) U will still have to call another 1-800 number to cancel the reservation u never had a car for in order not to b charged for it!!!!!! Do yourself a favor........ DO NOT RENT FROM HERTZ!!!!!!!

CSAA got us a rental from Enterprise during a car repair. Enterprise confirmed they would have a…read morecar ready for us at 2:30. We arrived and only had to wait a fee minutes for the rep to start the process. We had to wait 30 minutes for them to bring the car around. They don't offer water or even have a fountain available. The car was clean and comfortable. It ran fine. We were able to drop it off at the repair shop when we picked up our car.

The reason we came to this Enterprise was because our rental car (2024 Chrysler Pacifica with 5,600…read moremiles) from LA that we received decided to break down on route to our destination. The car jerked and decided to notify me to pull over safely as the car will shut down soon, after turning the vehicle off and then turning it on. We were able to drive to the nearest Enterprise in hopes they would have a replacement. I entered and let Obi know our situation. He immediately apologized for the issue, told the whole family (7) should come inside where it was cooler (outside was ~100). He made a few calls and said the wait would be ~30 mins for a replacement. He shared some Yakult with the kids (which they loved). The replacement (same model car) came in 15 mins and after moving the car seats over we made it to our destination with no issues 40 mins later. Issues happen, but Obi handled the situation and was able to take care of us with compassion. What could have been a horrible start of a family vacation turned to just be a hiccup along the way. Thanks Obi and the Enterprise team there.

If you want to sell your car to Hendrick Auto in Pleasanton, beware of the pressure from the staff…read moreand management. Diana Diaz handled my case. If you dont sell the car to them, they call back, and be ready to get honesty and integrity 101 lessons. Next time, I will probably ask them for a textbook, so I can be ready to answer some questions. :)

I recently had my Lexus NX 300 serviced and my Service Advisor was Michael Sullivan…read more My experience was one of the best I have had and Michael kept me informed on my service, and reviewed all the details when my vehicle was completed.