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    Enterprise Rent-A-Car

    3.2 (9 reviews)
    Special Hours Closed
    Updated 2 weeks ago

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    18 days ago

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    5 months ago

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    10 months ago

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    1 month ago

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    5 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    Avis Rent A Car

    3.3(33 reviews)
    0.1 mi

    I wish I can give him a zero star. Horrible!! I would never go here very again. I made…read morereservations. I got my confirmation number and my quote by email. Arrived and they said they didn't have any trucks. The only thing they can do is that I can go so San Ramon or Walnut Creek to get a rental. Ridiculous I should've just stayed with U-Haul.

    Here's one way to RUIN CHRISTMAS--- make a reservation back in July-- fly from out of state-- make…read moreit in time for your reservation (12pm) to find the office closed. Now you're left with a 7 month old baby, no rental car, and a 2 week trip in California during the busiest season. I booked a reservation in July for December since we were planning to travel back to California for the holidays ( we live out of state) to spend my 7 month old baby's first Christmas with my family. My reservation was made for 12pm. We had a family member drive us AN HOUR AWAY to get our car and arrived at the location for pick up at 11:40ish and THE LOCATION WAS CLOSED. Wait what!? After calling their customer service number, I was told that the location closes at 11:45 today... WAIT WHAT!? After over an hour on the phone and 3 transfers later with Avis' general customer service, I was able to get everything squared away. FEEDBACK FOR THE PLEASANTON LOCATION- as part of your operational process-- have the courtesy to maybe review the reservation schedule for the day and CALL CUSTOMERS if your hours do not align with the pick up time that the reservation system allowed to book. Def never coming here again (we travel often too). But shoutout to Brenda from the customer service center-- she literally saved our holiday!

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    Hertz Rent A Car

    Hertz Rent A Car

    2.0(50 reviews)
    2.0 mi

    I rented a car for five days using my AAA benefits at the Oakland Airport off property facility…read more The Hertz. The reservation quoted $355.50 The Hertz representative charged me $447.78 I said no, my reservation 383676985 said $355.50 and my additional driver is free. So, she revised bill $391.24...crediting the $75 but adding a new $90 charge. When I returned the car I complained about the $90 charge. That charge was removed but later I realized each time they adjusted the bill they increased several of "the service fees" so the net effect of the $90 overcharge was reduced to a $15 credit with explanation given. I do not recommend using Hertz Rental, they are dishonest and cheat you. Additionally, they sent me and my Aunt out to the back of the building to search for the car in a huge very dark parking lot. It took us 20 minutes to find the car. We are both over 75 years old and this was a very scary experience for us. In our opinion, we will never choose Hertz again and we will warn our family and friends at the Senior Centers to not use Hertz. I am also going to report them to AAA.

    Do not waste your time renting a car here!!!!! Mist likely u…read morewill get there and no cars will be available !!! They will blame u for not having called them(as if it was possible to call them without waisting at least 10 min to listen to all the options on the automated call!!!!) U will still have to call another 1-800 number to cancel the reservation u never had a car for in order not to b charged for it!!!!!! Do yourself a favor........ DO NOT RENT FROM HERTZ!!!!!!!

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.0(5 reviews)
    2.0 mi

    CSAA got us a rental from Enterprise during a car repair. Enterprise confirmed they would have a…read morecar ready for us at 2:30. We arrived and only had to wait a fee minutes for the rep to start the process. We had to wait 30 minutes for them to bring the car around. They don't offer water or even have a fountain available. The car was clean and comfortable. It ran fine. We were able to drop it off at the repair shop when we picked up our car.

    The reason we came to this Enterprise was because our rental car (2024 Chrysler Pacifica with 5,600…read moremiles) from LA that we received decided to break down on route to our destination. The car jerked and decided to notify me to pull over safely as the car will shut down soon, after turning the vehicle off and then turning it on. We were able to drive to the nearest Enterprise in hopes they would have a replacement. I entered and let Obi know our situation. He immediately apologized for the issue, told the whole family (7) should come inside where it was cooler (outside was ~100). He made a few calls and said the wait would be ~30 mins for a replacement. He shared some Yakult with the kids (which they loved). The replacement (same model car) came in 15 mins and after moving the car seats over we made it to our destination with no issues 40 mins later. Issues happen, but Obi handled the situation and was able to take care of us with compassion. What could have been a horrible start of a family vacation turned to just be a hiccup along the way. Thanks Obi and the Enterprise team there.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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