I do not keep a car on the island and had to rent one when the wife and I flew in for a few days. The online rental was quick and easy but then it went down hill from there. We arrived at 6:30 AM and there was no one there but alas no one was at the counter either. I actually had to go in the back and get the clerk, who was not happy to be working on a Monday. The clerk took forever to use the system and told me that she could not add my frequent card number in to the system because Hertz no longer has one. This was news to the folks on the Big Island. After spending 35 minutes checking-in we went out to the car. I had ordered an SUV but a compact was in the space. So I had to go back in and find the clerk. Who was upset that I was not looking in the right place, when she stormed out and found the compact she blamed me. After another 25 minutes (yes an HOUR was wasted here) we got our SUV. But it looked like a rent a wreck and actually has a used condom in the back. That was disgusting. So back in to see the clerk, who told me I was being unreasonable. After another 30 minutes we got another car but it was a downgrade but at full price. After getting this car my wife noticed dents and scratches but we decided it was not worth going to see the clerk. So we VIDEOTAPED the car and went on our way. When we went to return it, the folks wanted to charge us for all the documented damage (scam). They even threatened to call the police because I videoed the car without their permission. In short --- go elsewhere. read more

We waited in line forever. They did not have a good selection. of reasonable cars. My father in law reserved 3 cars, they did not have what we needed and the upgrades were ridiculous in price. She tired to upgrade us to 3 Escalades! My car was way too big and too expensive, although we did fit 10 people for a short drive, It was not what we wanted. I wanted an Escape, I got an Armada..I could have invaded a country. The check in process took way too long because they were not staffed adequately, and everyone seemed to be having the same problem. The check out was very quick, but I could not anticipate that,-- as the check in had been such a nightmare. I think complaining after the fact is useless. At the time, I didn't raise a bigger stink because I wasn't paying and there were already two other family members with their nose in it. My friend used Budget, roll the dice plan. pay the least and take what they give you. She got a Crown Victoria. I love Enterprise. They always do what ever it takes to make me happy. read more

Horrible. We reserved a car 6 weeks in advance. Upon arrival they tried to charge us double the amount and didn't want to honor the reservation we had. We even had the email printed out. We finally got that straightened out and then sat around for 15 minutes waiting for a car. Keep in mind we arrived at 7:45 am and we were the only people here. Once we got to the car it was extremely dirty. Upon turning it on, the car had no gas in it. So we went back inside and had to wait another 15 minutes to get another car. We had to re-sign papers, do another walk around...just annoying. The manager never bothered to address us and after an hour we finally got on our way. Never again. read more

We are Hertz platinum members and called ahead to rent a car a week prior to our arrival in Maui. When we arrived, Hertz had forgotten that we were renting a car and had us call another office, which put us on hold for over an hour. We waited another hour for the car to finally come. All in all: disorganized, incompetent, unprofessional, and slow. read more

While there are several people here complaining about service, I've had great service with Hertz here. I come here once every couple of months and always have a clean car waiting for me. Although I usually rent the Porsches, the other cars they stock seem clean and serviced. People need to understand that this is one of the highest trafficked vacation spots in the WORLD! So, get over yourself and wait. If you don't like the wait, go somewhere else, buy a house here and drive your own car, or stop going! read more

This is perhaps the worst-run car rental outfit I've ever experienced. The shuttle driver sat behind the wheel and didn't lift a finger to help with luggage...it was pitiful to see an elderly couple struggle to hoist their bags onto the rack, but since I have a broken leg I couldn't do anything for them. When we arrived at the Hertz facility there was mass chaos. There were dozens of people with their luggage camped out in front of the building and a line some 50 people long waiting for service. I saw no one making any effort to speed things along, and certainly no one apologized for the wait. My partner finally walked next door to Budget where, after about a 2-minute wait, he was able to get a nice car. I felt very sorry for the people who had prepaid at Hertz...for all I know they may still be waiting a day later! Never, ever again will I do business there. read more

I can't stress enough how much I hate this Hertz location. They single-handedly ruined our Maui vacation because of their inefficiency. Completely ruined our schedule and wasted almost half a day of our lives! By the time we were done at Hertz, my boyfriend and I were both just really grumpy and too upset to go ahead with all our fun plans for the day. I wrote a review a few days ago about how long the wait time is. That review was written while standing in line (for more than an hour!) Now I know why it's so long. They try to upsell everything to you! Even when you politely decline their offer, they are relentless in trying to get you to upgrade. I told them I was really in a hurry, and they wouldn't stop upselling. And you know why? Because the car that I booked wasn't even ready! I found out, after I finished at the counter at 3.30PM, that the car I booked for 2PM is still being washed and won't be ready for at least 20 more minutes. They are so disorganized! So not worth whatever savings I thought I was getting from their cheaper rate! read more

I only used this place one time, but that experience was enough to not go back, our first car had steering issues so they swapped us another....but both cars were filthy inside, the windshield was so smeared and dirty on the inside that it was hard to drive at night, I bought stuff and cleaned it, I'm not picky by nature, but these cars were both filthy to an extreme inside, I did complain and they gave me a $50.00 credit towards my next rental good for one year (which I will never use) and blew me off, it also took a very long time to get the car and get out of there compared to other rental places. Negative experience all together. read more

I blame management for such a poorly executed process. At the airport, at least 15 National Rental shuttles came before one Hertz shuttle arrived. Then the shuttle that arrived was 2/3 the size of the National shuttle. Then at the airport, there were not enough staff to help the overwhelming customers, Gold Line included. We went to out car location and it wasn't what we requested and pre-paid for. Then went back to the counter and she gave us a new car. We went to the spot and the Minivan we paid for was a Chrysler 300 (not a minivan). Back to the counter for a third time. This may also be me being a little picky, but the lady at the counter greeted me with "hello." I kinda wanted to hear "aloha!" I'm in Hawaii after all. When you work really hard and treat your family to something special like Maui, you just want to have a good time. The employees at this Hertz behaved like this was just another day at work for them. Nothing special. read more

First off, this location is EXTREMELY slow. I waited in line with my bf for 15 mins before I finally decided to grab all of our bags & sit on one of gross looking couches off to the side. I watched him wait in line for another 20 minutes before he was able to step up to the counter. After yet ANOTHER 20-30 minutes he finally walked up to me. The first words out of his mouth? "We got upgraded." WHAT. I asked him, "For free?" Of course he tells me no. I wanted him to go back in line & get the original car we requested, but I didn't want to have to wait another hour or two. We get to our car & he's trying to convince me how awesome our new upgrade is. For free, maybe. But for $100 more? No. The other car would've been just fine. But whatever, we have it, I'll make the best of it. He also told me what took so long: the lady who was helping him at the counter wouldn't stop talking! He said that if she didn't talk SO much, he probably could have got done in half the time! He was really annoyed about that knowing just how long he had to wait in line in order to get to the counter. The biggest deal breaker? One night, after going out for a few hours, we got back to the car, & when I opened the door, there were at least 7 roaches crawling ALL OVER the passenger side seat, & 3 more on the floor!!! I was completely grossed out!! There were so much roaches! I know it's a rental car, but honestly, I have NEVER had this problem with any rental car company before! Because the Kahului Hertz (& who knows, probably EVERY Hertz in the U.S.) is too f-ing CHEAP to purchase bug bombers for all their cars, I had to do it! So not only did I have to pay extra for the damn upgrade, I also had to pay for bug defogger to kill all those damn roaches! And let me tell you, after using the bug defogger, there were still tons of dead roaches EVERYWHERE - on the floor of both the front & back seats, in the trunk, EVERYWHERE. UNACCEPTABLE & UNBELIEVEABLE! Hertz, you are NEVER getting our business EVER again. I'd give you negative stars if I could. read more

Have empathy for the employees. They are understaffed. When it is your turn they will help you and do a good job. Also, pre-register as Gold Card member or you will be there for about an hour and a half. We were third in line and it took an hour and a half. We got a great vehicle but I'd probably go with one of the other vendors next time. Also, you have no accountability without the Gold Card status so make sure you do that. I had been told I could change charges to a different card afterward but because I wasn't a Gold Card member I couldn't. Corporate was of no use. Go elsewhere if you can. But if you can't be a Gold Card member. Cheers. Aloha. Mahalo. read more

Not enough to staff to handle the customer traffic coming off the busses. Tried using the kiosk since we already had a confirmed reservation. Was on the phone with the live agent for 25 minutes while they tried to call the location to confirm the availability of our car. Finally got one of the counter agents to step in and take over and after more waiting finally got on our way. The whole experience took about an hour. We got to our Hotel in Kaanapali (45 minutes away) and realized we were missing a bag. We tried frantically to get ahold of them to see if we had left it there. We tried for 10 minutes at the hotel and decided to drive back to Hertz to check. We were on the phone the entire way back. We couldn't get through no matter how hard we tried. We even called the corporate office and they couldn't get through. We finally got there and luckily we found the bag sitting on the curb where we left it. It was our mistake but clearly they have an opportunity with their customer service. read more

Never really thought about it, but I didn't rent from Hertz yet while hanging out on Maui. I chose the other guys previously, but thankful I got a pretty decent rate for a rent rental transaction on the weekend of 9/17/2016. I was happy about that. I found a good price quote for my rental car at Priceline.com. I used the "name your own price" tool and out popped Hertz as the car rental vendor that had accepted my rental car price offer. I had gotten a fair shake at the deal, but you'd probably will need to see where you can save $$ and try to see if you can get a good deal on Priceline or Hotwire. Fast forward to the day of arrival. I arrived at OGG airport on Saturday, 9/17/2016 and quickly made my way to the rental car facility in short order. The shuttle bus operator was nice and friendly. The shuttle bus was empty, clean, and air conditioned, so that was nice. The car rental facility was near the airport, which was the case for most of the other car rental agencies at OGG. Being that it was a Saturday morning, it felt like it was a bank. Empty and only one person tending the desk, which happened to be at the gold line anyway. Surprise surprise. The facility was pretty big and clean. Quite nice too. I ended up getting help after 5 minutes. The check in service was friendly and fast. She helped me get on my way and that was the important thing. The overall experience here at Hertz rental car at OGG airport was good. No hassles about my booking and the service was as expectant as they come. This car rental facility is located nearby OGG Kahului airport. Hertz is one of the better car rental car agencies out there and apparently I haven't rented from them till just this trip to Maui in 2016 September. That's a little weird but okay. Like all in the industry, they accept credit cards, always a great thing. They do accept debit cards, if you provide them with you airline itinerary. The price that I reserved on Priceline was as competitive and comfortable with me than that of Hertz's website. It's nice to take in the good deals, wherever you can find them. I picked up car rental insurance at $30/day for a 2 day rental, which was kind of pricey, but I remind myself that what's worse than not having it, just in case something were to happen. Plus going through your credit card company re: car rental insurance can be a major headache and hassle. So, this way is much simpler, but costly, if nothing eventful happens. It's money out of your pocket for piece of mind, for those of us who do not carry car rental insurance at home. I'm happy with my car rental experience and if y'all can come to Maui, be wise with your budget and see what options are there for you, including public transportation. I would definitely recommend Hertz rental car for your travel needs while working or vacationing on Maui. The service was expedient, friendly, and professional, as explained above. The car class I recent drive was an economy car and it drove fine. Quite smooth and no issues with it. The car interior was clean and no scratches on the exterior of the car as well. For me, it was just getting from point A to B with many side trips in between, without having to be at the mercy of public transportation and the cost fit my budget without being too spendy for my own good. 4.0 stars for this Hertz rental car place in Kahului Maui. Check them out on your next visit. You may be glad you did! I know I did. Support local! B+ read more

Customer service is always awesome. I've seen a few times where the workers are rude to others but it's usually if you're rude first (ie. if they load their bags for you at least say thank you or tip. Don't just walk past them without saying a word and sit down like you expected them to wait on you) HERTZ GOLD is the best system ever. I get a text 45 minutes to an hour before my pick up time telling me make/model/stall number of my car, with the option to change the car. I pick up the car without having to talk to anyone or stand in any lines (BEST PART ever), and just show driver's license on the way out. Dropping off is also a breeze, just leave the car running and leave if you're ok with email reciept later on or just wait for the worker to get to your car to give you a printed one. Also every car I've gotten from them has been in excellent condition! read more

After a significant wait, and after being told that our reserved car wasn't ready yet, we were "upgraded" from a standard sedan to....wait for it...a white Dodge Caravan. The car itself was fine, for what it was. Except that this was our honeymoon, and we had no use for a van that seats 8 and had the turning radius of a small boat. Could have waited another 45 minutes in line to get something else, but decided to chock it up to a good story. Maybe that was Hertz's plan all along! To give us a memorable honeymoon experience! Edit: car was rented in late September of 2012 read more

My husband and I pre bought our rental car through a travel package. It was such a hassle since we already Pre-PAID our rental we needed to show two proof of ID due not having a credit card. We also had no second ID to show. The lady still would not take us and there was no mention of all the items needed before renting a car. Another lady was helpful to my husband and was nicer about it. I don't know the lady's name that was not helpful at first, however she was rude and did not seem helpful. I most likely will rent with another car rental place in future for my future stays. I'm giving it a two star rating because the second lady was more helpful. read more

I tried all the car rental places by the main Maui airport and many of my complaints (and a few compliments) I have for Hertz largely apply to all the other car rental companies in the area. The shuttle bus system works great. The busses are just outside the luggage pick up area so it's very convenient. The busses arrive quickly and most drivers will help you with your luggage. The car rental websites all state their Maui locations close between 10:30 - 11:00. This never actually happens. They always stay open until the last flight arrives. Flights from Canada get in between 11:30 - midnight and there is always staff on hand to help you out. I have arrived post close for many years and never had a problem. Now for the real problem - the never ending list of up-selling activity. After travelling for over 16 hours, the last thing I need or want is a 20-30 minute checkout process. It's the same every year and with almost all the companies there. Up-sell activity includes the type of car (Jeeps, convertibles and sport cars), gas refills, GPS, satellite radio and 30 different types of Insurance. I'm incredibly clear that I don't want this stuff but they stick to the script no matter what. Staff are generally not very friendly either. I never had a problem with the car or availability of the model I reserved. The vehicle was always clean and located where staff originally indicated. In contrast to the painful pick-up process, vehicle drop-off is incredibly fast and efficient - easily gets 4 stars. You hop on the shuttle bus and get a ride to the airport for your flight. I understand the activity of up-selling but it should never be at the expense of customer experience. It goes to far here and results in a 2 star rating. I rented cars all over the U.S. and they do up-sell but not nearly to this extent. BK read more

My family and I arrived at the Maui airport on time. We boarded the bus and were taken to the car pick up location. My mom received an email that we were eligible for a free upgrade. So, we proceeded to the counter to inquire about the upgrade. The gentleman working behind the counter was extremely rude and abrupt. He proceeded to tell us that they could upgrade us to a Yukon for an additional $100 per day. This is in addition to the $140 we are already paying for a Ford Explorer. Baffled....we began to pull up the email on our smart phone to show him....he told us not to bother...he had it on his screen. He was extremely rude again. He repeated that is was a good deal to upgrade us for $100 more a day. We decided not to waste anymore time with this rude associate. As we were leaving in the original vehicle, we mentioned the situation to the girl at the exit. She completely ignored us. This place provides horrible customer service! I guess being a gold member and having points does nothing at Hertz. We will not be using Hertz in the future! read more

Hertz - Chevy Traverse! - Car Rental Near Me - Kahului, Hawaii

As a Gold member for several years I was severely disappointed. Long story short, they knowingly rented me a car that had ignition problems! Long Story... I rented a car that had issues with the remote key fob connecting to the car, preventing me from unlocking/locking and starting(or not start) the car with the keyless ignition. Called Hertz to see what I should do and they asked me to come in so they could replace the battery. Replacing the battery didn't seem like the problem because if the battery was low I would get a low battery warning. As I was leaving the parking lot of my condo, I ran into some friends we met and as were saying goodbye, I relayed my starting issues with the car, my friends looked at my car, checked the license plate and said, "we returned that car for the same reason". WHY ON EARTH WOULD HERTZ RENT OUT A CAR WITH KNOWN IGNITION PROBLEMS?! read more

The Hertz shuttle was EXTREMELY busy for some reason this weekend. We didn't even fit on the first shuttle! But before I could say "aw man", another bright yellow Hertz shuttle was rolling around the corner. We got on, and it was full so some people had to be left behind and wait. Before we left in our full shuttle, another one rolled in to get the people who couldn't fit on ours. I was impressed! Let me preface this by saying I am a Hertz Gold member so my car is usually ready to go with the paperwork in it, and I pre-select what options I do/don't want (insurance, gas, NeverLost etc.) when I book my rental so it's quick and easy. This location was no different. I had a silver 2011 Altima w/ 3K miles waiting for us, ready to go. I ended up exchanging it later that night because I didn't like the push-button/keyless ignition - it was more of a hassle than anything. Troy was at the Gold counter, told me about a few upgrade options I asked about, and I decided I'd like a Camry (we have three of them back home) which would be in the same full-size car class I paid for, but he said they didn't have any. I ended up in a pearl white 2011 Subaru Forester all-wheel-drive SUV w/ 4K miles at no extra charge. It only averaged 23 MPG city/highway + Haleakala which is only "okay" but it drove and rode great, and felt very secure driving up and down Haleakala in the rain and fog. Few tips: - Reserve the car you want online; don't book a small car and expect to get a cheap/free upgrade at the counter. I rolled my eyes when I heard a girl complain outside "OMG, they want THIRTY DOLLARS a day to upgrade to the SUV. That's crazy!" - SUVs were going for $80/day when I booked, and a full size was $25, so that's actually a good deal. Some people just expect something for nothing I guess. That and I never understood how people get 'forced into' an upgrade - just say no! - Read up and understand the insurance options. If you're clueless and don't know what your own auto policy covers or what risk you're exposed to by not accepting Hertz' insurance, of course you'll get frustrated when the counter reps start explaining your options and suggesting things. Make an informed decision before hand and stick to it. - As of the date of this review, regular unleaded gas is $4.99/gal in the main cities and $6/gal in Hana, so choose your rental car wisely. If you rent an Expedition, be prepared to pony up the gas money. There's a lot of highway driving so I think a full size car or minivan is perfect. I averaged 29 MPG in the Altima. In similar driving I got 15 MPG in an Explorer. The Forester averaged 23 MPG which was acceptable to me. All in all, another great experience at Hertz. I rented from this location one other time and it was also a good experience. I've rented from all the major agencies and Hertz is by far the best, with Enterprise being the worst by a hundred miles. The return process at Hertz is very easy and we waited less than a minute for someone to reach our car and print out our receipt. read more

This is a review for Hertz's ease and speed of refund following a cancellation of our Maui trip this month. (So not just Maui location but Hertz in general). Our Maui trip had to be cancelled due to Covid-19 and the restrictions on travel to Hawaii. We had a car rented for our trip. I was worried about the trouble I have had with airline cancellation refunds (which I still have not been able to get) but when I contacted Hertz by phone, they were friendly, professional and without hesitation told me they would refund my reservation in full. A full refund, not a credit as the airline is trying to push me to accept. Even though the agent I spoke with said it might take a while, my full credit was sent to my credit card in a couple of days. We travel quite a bit and I will in the future always look to see if I can rent a car with Hertz. read more

This place is incredibly inefficient. You're better off taking the time to change your reservation to another company than to wait in the regular customer line. 8f you didn't book through one of their preferred travel agencies or belong to the gold club, save yourself the time and frustration and book elsewhere!! ETA: after navigating the lines inside, there's a 20 minute line to exit the rental facility! read more

This is probably one of the only times I have written a bad review. I got a great deal online so decided to book with this Hertz (have not had issues in the past with them.) First off, the shuttle bus operator literally closed the door on us when there was plenty of room on the bus. Not sure how she didn't see us. That was not a big deal as buses came often. When we got off the shuttle bus, the location was chaotic with long lines. They kept telling people who speak English and didn't want to wait on line to use the kiosks. We followed directions and used the kiosk to check in. After providing our information, the agent on the video screen told us that we were checked and just to wait for our name to be called in a few minutes. We joined a group of a few others who also used the kiosks and almost 15 minutes later, none of our names were called. None of the agents seemed to be aware of us and people who were checking in directly were skipping us and getting their cars. Finally, someone asked about the kiosks and it turns out they were not even aware how the process of the kiosks worked and had to call in a manager. After another 15-20 minutes, a manager had to come out to check us in all over (we have no idea what the point of the kiosk was.) The kiosk agent also accidentally charged us the liability insurance after we specifically told her that we DON'T want it. Almost an hour later, we finally got our paper work and the manager told us that our car was in spot 36 (clearly written on our receipt) and the keys were in the car. We got to spot 36, got into the car and started to drive out. At the check out booth, the worker said that we were in the wrong car! We had to go back into the lot and it turns out our correct car was parked in spot 38 and not 36. At this point, we were pretty frustrated and quickly moved our bags over to the correct car. In the process of moving our bags, we left an important bag in the back seat. We didn't realize this until the next morning and drove back to the location in the morning to ask if anyone had found anything. They told us to go on the website and were not of much help. Highly DO NOT recommend this place. read more

Lax vs shady practice of not collecting preexisting vehicle damage form when rental vehicle existing. Upon return they refused to believe this and accused me of filling out form on the spot and forced me to fill out claims report for damages they failed to document themselves. As if thy are doing this purposely to ask customers to pay for Hertz damages and procedure failures. Unbelievable practice, don't rent from here. read more

We arrived ready to be on vacation and this experience was seamless. We saw our name on the board (this could be updated and made a little easier to read) walked straight to the car and drove off. When we bought it back, it was raining and they greeted us with umbrellas and unloaded the car. Great people and the car was clean and in great shape. read more

This was the third time in 10 days we rented a car at Hertz and it got from bad to worse. After my own experience I can easy understand why people don't like this company or carrental-companys in general. As i was awared of the waiting line it didn't surprise me that this location was no exception. So I waited and tried to be patiened. But the line didn't move at all, so after a while my fiancee waited in the line for the kiosk as well. This place is total low of agents, i mean, don't they know when all the major flights come in? There are at least 6 desks, but only 2 were in charge. So if you work for a company and try to serve your clients well, do you really move that slow if you need to leave your desk for any reason? So as my fiancee was in front of this socalled kiosk and try to reach an online-agent, guess what, the screen shows that everybody was busy and she had to wait for an available agent... Finally she reached one so I gave my spot in the line. After all, we got it done, altough this kind of online-kiosk is pretty strange.... So as we checked out our car at least it wasn't dirty like the one in Oahu, but still not the way you expect when you watch all the commercials and statements from this freaking company. I have to mention we booked a car from the Adrenaline Collection, so you pay some extra money for this service... And why in the world fo they have to start everytime like you never rented a car before? We had all the insuranced prebooked, but they always told us that there's not enough protection, just to let us know a few moments later that e'thing is ok and set. For the future, I will stay away from this unprofessional company! read more

We made a reservation and paid for everything ahead of time and when we arrived it took 45 minutes to get a vehicle. It sounded like management was having some issues with organisation -- and the issues with efficiency every step of the way from their kiosks, the front desk, to waiting for our car in the lobby and finally the added 5 minutes at the exit gate. The staff was friendly but not efficient in the least. read more

I only had to rent a car for 24 hours since I had switched islands. I ended up with a car that sounded like an airplane was taking off when it was on the highway. Since I was afraid it would break down, I returned it for a different Altima. This one worked for the first six hours, then the automatic start stopped recognizing the key and it wouldn't turn on. I thought I was never going to make it to the airport, and even got stuck again at Costco while refueling before returning the car. I have rented from Budget and Alamo while vacationing on Maui and didn't experience these issues, so I would go with another car rental company. read more

We had changed our flight but forgotten to change our rental car reservation. In spite of that confusion, they had a car for us and got it to us in a reasonable amount of time. The waiting room was a bit dirty and not very comfortable in general, and the service people looked extremely stressed out, which is odd when you're coming to vacation in a tropical location. Our Jeep worked great, and return was super easy as well. read more

Hertz a Life Saver: We actually rented a car from another competitor for our trip to Maui. When we got to the airport, the other company (which was approximately $5/day cheaper...) had a 45 minute waiting line to catch the van and to be driven to the car rental center. When we arrived at the center there was a 2 hour wait for being helped at the counter. I sent my wife to Hertz, which was nearby and they had no wait line. My wife rented a car in 15 minutes, so I cancelled my reservation while standing in line at the competitors location and we were on our way. You don't always save money by having the lower cost for rentals. The car was and intermediate car, it ran fine. It had a couple minor challenges in driving it, but it worked. Returning to the airport was quick and easy. I would have given it a 5 stars just for saving us from the long lines, however, the couple of minor problems with the car made it a 4 star experience. read more

The good news is you're in paradise. The bad news is, you're gonna wait 3hrs in the sweltering heat while the incompetents that work here get through the few people in line in front of you. Oh, and it's Tuesday at 11:30am (not Friday afternoon). When you get to the counter the lady will try to upsell you on every bullshit option known to mankind. Just say no. If you dent the car, simply slap some mud on the dent or scratch and they will never know the difference. Kidding. Or am I? Oh, and they charge an extra $15-20 a day for an extra driver on the car. Enterprise never did that -- what a stupid policy. Once you're given the keys to your car and you've put in your three hours at this location, you can expect to walk out to a car that is not washed nor cleaned, but smells like the most beautiful dog shit you've ever smelled... and probably covered in birdshit, like mine was! For me however, this was a huge plus, since I figured if the car was in trashy condition when I rented it, I could return it in the same condition and not get much hassle. What sucked was finding a ton of cigarette butts in the ashtray and ashes in the car, along with major smoke smell once the A/C was run and I was out of the lot. Do you think that this made me want to attempt to return the car and wait another 3hrs in that line? Will not use Hertz again. Plus I think your manager was in-house and saw how slow things were, but it seemed to be the norm there so no shit off his back. Off to the Safeway, motherfuckers. read more

Review Based on a company/business rental. We are Gold members 5 stars for speed of shuttle from airport to Hertz. 4 stars for ease of directions 5 stars for no wait car rental (We just walked up to our car and drive away!) 5 stars for our pick of car, we picked a jeep for our week in Maui. The car was a bit dirty, but it's a jeep! So we don't care! read more

Terrible service and ridiculous line bc of inefficiency. It took one and half hours to get a car and drive out. I understand sometime company might be understaffed or high traffic hours, but I feel 30 mins should be a maximum. read more

By far the most painful car rental experience I've ever had. I was a business traveler for 3 years criss crossing the U.S. I've rented cars at every major U.S. airport and have NEVER had a wait like this. Hertz Maui is disorganized and painfully SLOW. I waited in line for an hour, and then after getting to the counter I was told it would be at least another hour wait to get my car. When I was shocked at this she said that "yesterday was worse, it was a 4.5 hour wait". WHAT? What's the point of even making a reservation? TWO hours to rent a freaking car? Taking my business to Alamo next time. Looks like they have stellar Yelp reviews. read more

I feel bad even giving them one star but it won't let me give them 0. Best way I can put it is these people are crooks and pretty much doubled the price that was in the contract. Hope they go out of business soon read more

Our experience was pretty awful from start to finish. Didn't get greeted on the bus, waited about ten minutes before anyone even said hello at the counter, then got a lot of junk for not planning ahead (spontaneous trip). Not much aloha hanging out here :/ read more

I had reserved my rental thru hotwire. Got to the counter and i was frustrated to see a very long line because the reps were trying to sell upgrades and insurance plans. When it was finally my turn, she offered me insurance but i said i had purchased it online. She said it was not showing up in the system and that i accepted full responsibility of any incident. My bad, didnt printout my insurance and forgot to check that i had purchased it thru the same hotwire transaction but from a different company for $9/day for 4 days. However, at that moment, i just couldnt wait to start my vacation. She said the insurance they offered was $36 and there's a $100 deposit. I agreed thinking it wasnt that bad. I signed a receipt that said $140. Had requested for a standard sedan and ended up with a minivan!!! Pffft. But i had waited so long my friends and i didnt want to go back to the counter. A month after, i was shocked to see $140 charged to my credit card. Found out i "agreed" to buy 2 insurance plans! I admit i should have double-checked but i seriously know i've been deceived and misled!!! read more

Terrible customer service at the counter. Piss poor attitude, lazy and sloppy work. The bus driver was barking at patrons and throwing our luggage around. I'm never renting from these people again. read more

Awful. Takes over an hour to get your car, with a reservation. Experienced this twice with them already. My sister in law rented from Enterprise and was in and out within 15 minutes. 45 minutes less that my starving kids would have had to wait. Congrats Hertz for being my first and only 1 star review. read more

Very disappointed with this location! Not Trustworthy at all. When returning at the airport it seemed very easy. Drove into the return lane, got out of the car and took our luggage out. The keys were left in the car as we were met by 2 (not 1) staff members. They asked if we had gotten everything out of the car and we said "yes". They then told us, we were ok to check in to our flight and that the receipt would be emailed to me as I am a Gold member. I returned the rental on the exact day I had booked the return. It is now 3 months later and I am receiving invoices from Hertz saying I returned the car 4 weeks later than what I had booked. They are charging for extended rental weeks and other such charges. They are scamming their customers by not processing the returns !!! I have called several times and also have snail mailed corporate. If this doesn't clear up soon, we will be seeking an attorney. My advice, if your thinking of renting in Maui DO NOT rent from HERTZ! read more