Amazing service. I typically went to the dealer. I took my car to Jeffs for service this time. The…read moreprices were great and the manager was very accommodating and through. Highly recommend Jeffs service department

I want to personally thank Howard, Hans and Jeff the owner for addressing the concerns raised on…read more my 2018 Audi S5 sportback that I bought last May 2022. Howard and with Jeff's support addressed the concerns and exceeded my expectations and i am very grateful for their help. Jeff's Motorcars stands for quality and trust and I am pleased to say i give them five stars. I will be back in years to come for another purchase. Thank you guys. These guys know cars! Al R.

I read the reviews and expected the worse at Columbus airport. The opposite was true. Fastest and…read moremost drama free car rental in my life. Everything as promised and as planned.

they will leave you stranded on road with kids and luggage if their cars break down. Will tell u to…read moretake a uber to a location that opens in 3 hours. and "might" have a replacement. WHAT. UMM NO.

If you have a choice, and in the Ohio area you definitely should, please do yourself a favor and…read moreavoid the Enterprise branch in New Philadelphia. While I have had extremely positive experiences with other Enterprise employees, Kevin W, the Assistant Branch manager is one of the most indifferent, rude, and unmotivated people I have dealt with in this field. I had reserved a mid size SUV at the Columbus airport almost a week ago, and due to our flight being massively delayed we did not arrive until 11:30 Pm, along with many others. The airport lot was deserted, there was a long line, so when they brought us the Jeep Truck we knew it would not meet our needs, but figured this was the best that could be done at the time, I would get it remedied later. Little did I know that I had obviously been handed the herpes of rental vehicles, and branches would go out of their way in order to avoid trading it out. I have dealt with supervisors in the Ohio area who were extremely understanding and kind, and said they had spoken with the New Philadelphia branch, and they would be able to trade out my car. For 3 days I have called, and Kevin W would deny that he had agreed to these requests, and at first claimed to have no vehicles. As of yesterday, Kevin reluctantly told me he could provide me with a sedan. It was like pulling teeth to get details, and after asking 3 times I was told it was a Nissan Altima. Again I explained that I had reserved a mid sized SUV due to us having a large amount of luggage. The Jeep Truck did not meet the criteria because my luggage is exposed and not safe, and an Altima would not be large enough to carry it either. Kevin made no offers to help call other branches, or find out when an acceptable vehicle would be coming in. I said I would call back, and again contacted the Ohio numbers who said they would speak with Kevin's manager, so not to worry, it would be solved by morning. I called 4 times this morning, no answer, and decided to drive to the lot. It was PACKED. Easily 30 plus rental vehicles, at least 8-10 that would meet or exceed my needs, and what I had paid for. The gentleman in front of me was allowed to look in multiple vehicles to decide which one he was leaving in, and he was able to reserve a specific vehicle for a future date. Kevin obviously knew who I was due to the Jeep Truck, and did not even acknowledge my existence for a full 20 plus minutes. When it was my turn, it was obvious he had no intention of helping me. I told him my name, and he shrugged his shoulders and said he had a Nissan Altima. When I stated the obvious... that there are dozens of cars here, how could it be that there is only 1 available for me? He smirked and said they were all "reserved." That's ironic, because not only did I not get the type of vehicle I had reserved, but one would also think that I would have been placed on his branch's reservation list when I had been waiting 3 days for what I was promised. I don't believe this man has any respect for women, and it likely would have been a different story if my husband were present. I expect more from a company like Enterprise, this is not the kind of attitude that should be presented to not just the public, but paying customers. That office was closing in an hour and 20 minutes at the time I was there, and no other customers were present. The notion that all of those cars were set to leave the lot during that time was seriously laughable. This man had just decided he was going to lie to what I assume are his superiors and say he was going to help me, while having no intention of doing anything but telling me I will get what he thinks I deserve. I have called Enterprise corporate and I believe they will make it right, but if I never again step foot on the lot of New Philly that's fine by me. I hope anyone reading this heeds the warning and goes elsewhere.

We got the car we ordered, on time and ready to go. It helps to reserve in advance- I ordered 6…read moreweeks ahead. Watching the demand on a holiday weekend it's easy to see how it is impossible for them to have the "right" car without advance notice.

Not impressed with the people at this location they're very rude they don't want to work with you…read moreand they don't wanna even show you the policy where it states that they have to charge you $50 deposit even when it's just a insurance case that's a bunch of bullshit I will never ever recommend them

Superb experience with DJ. He was friendly, knowledgeable, and (though unrelated to a car rental…read moreexperience) has great style. I'd love not to require another rental (my car was broken into) but I would definitely go to this Enterprise location again if the need arises.

Lowering to 1 star because the lady at the desk was incredibly rude and unhelpful. Additionally,…read morethey tried to rent me a 12-passenger transportation vehicle when I had simply reserved a basic car! This is so ridiculous that I'm still laughing. I decided not to rent from this location at all and left.

I prepaid for a rental pickup at CAK Hertz on 12/18 at 5:30pm. Our plane was late and we landed at…read more6:15 and when I got to Hertz counter there was no one there and counter closed at 6pm which I knew. No automated email and Hertz didn't leave keys with other agency or partner for late pickup. I picked up car 12/19 and they wouldnt price adjust for lost rental day. They did offer an upgraded car class which is expected as a Gold Member. I confirmed the car could be returned on 12/25 and keys left in drop box. I drove car, it snowed and no windshield brush provided. I returned the car early on 12/25 and dropped keys in lock box. On 12/26 I start receiving pending daily charges on my credit card. I started calling Hertz CAK daily starting 12/27 (multiple calls a day) and after navigating their complex phone tree to get their local line to ring there was no answer and no ability to leave a message. On 12/30 I receive a text message from Hertz Overdue Dept saying my rental is past due. I called Hertz back spoke with a live agent who indicated they would contact Hertz CAK and I would get a receipt within 24 hrs. Meanwhile, daily pending extended day rental charges continue to post to my credit card and no receipt received. My final call to Hertz CAK on 1/2 resulted in closure of my rental and I finally received my receipt. They apologized for the delay and said it was due to the holidays. If you can't staff a rental counter during the busiest travel days of the year then you have no business being open. At minimum, I am due at least one day rental rate for not being able to pickup car on day requested. Be aware of CAKs limitations before renting: 1.You have no gold canopy service, 2. they close early 6pm and 3. you have no ability to make reservation for a Saturday return (which is odd). This was the worse location experience I have had with Hertz and first and last time I prepay.

The person at the desk is not very friendly. She is not easy to deal with. Her customer service is…read morenonexistent and would only rent from these people if they were the last place with a car to rent. Not very timely or customer friendly.

On 1/28, I returned an SUV to Enterprise Rental Car in Massillon. I accidently left a family…read moreheirloom ring inside the vehicle. I'm told by Enterprise that the ring wasn't turned in. I also searched the Enterprise Lost & Found as instructed. I followed this up with an email to Enterprise Customer Service. That person stated Enterprise not responsible for "Lost items". I replied is it "Lost" or "Stolen" from the vehicle upon return. Nevertheless, I've now also filed a Police Report and offered a reward for it's return. Guess an employee there feels acceptable to take anything found in a vehicle. Also, there's no record of who cleaned the vehicle that day. Seems a major coverup all the way around. Check the rental carefully before leaving. As you'll not get any support from Enterprise.

Do not come to this place. Unless you want earwax, wet dog, hairspray, and whatever else I can't…read moreidentify to accompany your ride. Called to tell them what happened, zero care. I guess it fits the city and the low standard. Didn't get offered a lower price, or anything.

I would give 0 stars if i could. Firstly, i was informed by Rommy that there would be a shuttle…read moreavailable to take me to the airport from the Enterprise Rental on Brook Park Rd in Cleveland...no shuttle bus and i was stuck there until an Uber came to take me, cost $15.98. SECONDLY, When Rommy took me outside to meet the car, he had the key fob already placed in the console with the car started. He did show me how it needed to be placed, but little did he inform me that the fob was cracked. The doors did not lock, not even with a manual lock inside the car. The maintenance light was on in the message center, and upon applying the brakes the car rumbled and something sounded like it was rubbing when coming to a full stop. Whoever checked this car out prior to my rental obviously did not do his job. Norene Anderson

Horrible service and horrible employees. Made a reservation for the morning of my flight. Was…read moretold that they take reservations even if they no longer have cars to give to customers?! Manager proceeded to tell me that they have 44 cars this afternoon for over 100 reservations. I can't imagine how pissed off those folks are going to be when they find themselves stranded as well. avoid avoid avoid!

I specifically asked for all the information I needed to provide to the company over the phone…read morenumber of the location I had made a reservation at so I had everything I needed when I got there. The representative I talked to said I could pay with debit. I then arrive at the location for them to tell me you can only use debit under specific circumstances I couldn't meet. It's horrible communication and there's no excuse. I'd give a one star if not for the fact I wasn't given total misinformation so I'm being generous.