This is my place to come for my oil changes and I most recently had the brake rotors and brake pads…read morereplaced on my Kia Telluride and Ahmad and his team did an outstanding job. The price for parts and labor are very affordable compared to many other shops in the area. But most importantly, the honesty and integrity of Ahmad is priceless. I highly recommend this place for any of your mechanical needs.

Came in for an oil change and got greeted right away. They use good-quality synthetic oil, and the…read moresetup is convenient couches and chairs to wait inside, or you can walk next door and grab food while they work on your car. They were pretty busy that day, so it took a little longer than usual, but the service was solid and everything was handled well. Charged $90 for service. Overall, a reliable spot for an oil change with friendly service. Would come back again.

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

They tried charging me 180 for an oil change, that's crazy…read more An hour for an oil change also crazy! Nothing Jiffy about this location. Paid 100.07 still crazy

This place is quick and efficient. They're all very kind and explain things perfectly. They never…read morepressure me to spend more than I need to and always give me the quote before they do the work.

Been going to these guys for years. I'm in the auto industry and can vouch for these guys. I've…read moresent many friends and family here and everyone has been completely satisfied with their service. Prices are fair. Repairs are great. Customer service is exceptional.

These are my guys! Been going here for years, refer family and friends to them frequentlyread more

My AC went out in this excruciating heat . I dropped it off and Allan fixed it. I am now driving…read morewith ice cold air.

This man is not trustworthy or honest he tried to charge me $700 to recharge my air-conditioning…read moreunit saying that system had a crack in it. I Took it elsewhere and they told me there was no crack recharged it for $400

Sam, I just wanted…read moreto say thank you from the bottom of my heart. When my son and I broke down out of town, you could have treated us like just another customer. Instead, you treated us like family. Your kindness, compassion, and willingness to help came at a time when we truly needed it. You became so much more than the manager at Big O Tires. You played a part in helping us get back on our feet and in the direction we're headed today. I'll never forget that. Sometimes the smallest acts of kindness change someone's life in ways you'll never fully realize. Yours certainly did. Thank you for believing in us, for treating us with respect, and for reminding us that there are still genuinely good people in this world. With heartfelt gratitude, Matthew & Aiden

Coming into this store front feels like your traveling back in time, not in a good way. Feels very…read moresleezy like. Everything feels and looks a bit run down. Like a sad twilight zone episode. Charged my girlfriend more when she brought her tires in for her Tesla than when I brought in my loose tires to install. Both Tesla Ys. Called to make an appointment for 8am bc I have shit to do on my only day off. Said they don't take appointments and not to worry they will be done real quick. When I went in at 8am they said, oh well someone else was here waiting before we opened. Told the dude, that's why I wanted to make an appointment. Took them over 2hours. Told me about 1 hour. Next time I'll go a little further to American tire company. Only went here bc it's a little closer walk to my home. That's why I get for being lazy I guess.

Great service. Fast, friendly and full of helpful recommendations. I enjoyed my first visit. Asked…read morefor a quick oil change, they offered recommendations which I complied. Price was very reasonable and affordable. Great service overall delivered from John and Ivan. Awesome job fellas. Thank you

Overall service is top notch.. i like that you stay in your car while they give you the low down on…read morethe services they provide and offer. Only thing i didnt like was that they stated i need a certain oil due to a recall, but when i went to the dealer, they stated that hasnt happened yet. So i think i overpaid for something i didnt really need.. Otherwise, everything else was good.

I highly highly highly recommend to come for all your car repairs. Customer service is top notch…read moreand Francis is so friendly and is always honest and respectful. I've had my transmission repaired and I am extremely satisfied with the work and will continue to bring all my cars here to him.

Needed a new fuel pump for my truck. Took it to full service auto and transmission and Francis had…read moremy truck fixed and back to me the same day at a very reasonable price I will definitely use Francis for all my repair needs in the future. Cheryl