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    Herndon Chevrolet

    1.0 (1 review)
    Open 8:00 am - 6:00 pm

    Services - Herndon Chevrolet

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    5 years ago

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    Reynolds Subaru Sales Department

    Reynolds Subaru Sales Department

    (52 reviews)

    So where to start... FIVE stars isn't enough! So here are 5 more to make it 10! Not my first…read moretime buying a new Subaru, and this was truly a GREAT experience. Jacob T. was patient, and never pushy. He made the whole process smooth and stress-free. He took the time to answer all my questions and helped me find the right price point for the Ascent I wanted. Everyone I worked with there from Nick in financing to Brad who showed me all AWESOME options my new car has. Everyone was knowledgeable, honest, and genuinely excited for my family and I. I can't say enough how much I appreciated Jacobs assiatance with getting the deal made with our new Ascent. BRAVO management at Reynold for having a sales rep like Jacob on your team.

    Be aware of anything at Reynolds Subaru. I Purchased a used Subaru Crosstrek. After driving 500…read moremiles check engine light came on and Reynolds indicated I needed a new engine. I discovered Reynolds knew there were issues and never reported such to Carfax which made it look like they had not attempted to address a sludge problem. I was able to secure the technicians notes - "All sprockets were just replaced due to lack of maintenance. Sludge and debris likely caused "another failure"- which indicates Reynolds knew of a previous failure; sludge buildup and sprocket replacement prior to putting auto on Used Auto lot and provided a Carfax to me which is very important in used car purchases in helping the purchaser be comfortable with the history of the car without any such reference. I had no choice but to purchase a new Crosstrek unless I wanted to have the used Crosstrek repaired with a rebuilt engine which Reynolds did not recommend. At the end of the day, although I had provided 2000.00 cash and 1500 trade in for the used Crosstrek, Reynolds did not allow for those funds to be brought into the new car deal. Nor did they discount the sales price in any way different than for any other purchaser which I would have been OK with by the way. And big, beautiful Subaru of America said, it was between me and Reynolds which also blew me away. I had facts / documents to share to support the above and Subaru of America says since Reynolds is Independent to take up with them to resolve. Keep that in mind in the future also if expecting Subaru of America to do the right thing. And equally laughable, General Manager (GM) said sales doe snot always know what service has done to a car before being put on a lot. FYI he is GM of Service and Sales. Net - 1. A car was mispresented to me by not sharing with me what records Reynolds had on file but ironically not submitted to Carfax as other visits had been. 2. I threw away 3500 as they did not provide any consideration for dollars I initially brought to the deal. 3. As I stated be careful and if like me never shop or deal with Reynolds Subaru.

    Herndon Chevrolet - car_dealers - Updated May 2026

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