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    Herndon Chevrolet

    1.0 (1 review)
    Closed • 8:00 am - 6:00 pm

    Services - Herndon Chevrolet

    Routine automotive maintenance

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    5 years ago

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    Cris Cars

    Cris Cars

    (2 reviews)

    Honest, reliable and will absolutely work with you on everything!!! Highly recommend buying a car…read morefrom him !!

    I have bought 3 vehicles from Cris Cars over the last 10 years, every single one has had multiple…read morecostly issues. The first was a 1994 Nissan Pathfinder that wouldn't start randomly in the cold, less than 30 days after purchasing it from him. He told me it was probably just a battery, just go ahead and buy a battery. I bought the battery and it seemed to be fixed at the moment. Then the window stopped rolling down a few weeks after that and had to have the window motor replaced. When I went to get it inspected the year following purchasing it, I found out the entire frame as well as undercarriage was rusted and had to be welded to be fixed, which I also paid to have repaired. It took a mechanic almost a month to run down and fix the issue that was keeping it from starting randomly in the cold(it wasn't just the battery). Then the motor went. The second vehicle I bought from him was a 2004 Acura MDX. The first thing that went was the window motor again. Next the AC stops working. After those repairs, a year and a half after I purchase it, it starts making a horrible, loud sound so I take it to a mechanic again. The exhaust as well as several other parts of the vehicle are rusted through and have to be replaced or welded to be fixed. The 3rd vehicle I buy from him is a 2009 Acura MDX. He let me trade in the 2004 Acura MDX as I already had all the places that were rusted through replaced/repaired. Additionally, no bank would approve the loan because the price he had listed at was over 125% of the vehicle value, so if he didn't get my 2004 Acura as a trade in to knock down the already inflated price, it wouldn't have been approved for purchase through a bank. First thing I notice, not even a day after I purchase it, is the backup camera is so grainy/blurry, it is unusable. He tells me I just need to clean the camera off. I do so, and surprise, it doesn't fix it. He then tells me I can get a replacement camera installed at Best Buy in Charlottesville for $100 or less. I call Best Buy in Charlottesville, yet another surprise, it is more than double that and it will be at least a month until they can get to it. A side note on this, since he uses Carfax for his values, when you input the features of a vehicle in Carfax, they are basing the value of it off those features being in good working order, which this was not. The Bluetooth starts draining the battery repeatedly which forces me to disconnect the Bluetooth and replace the battery. A little over a year after purchasing, it starts idling rough and the check engine light starts flashing. It is turned off and towed immediately. The mechanic finds that someone installed a repair sleeve improperly which melted the coil, threads, etc. and states that it has been this way probably since I purchased it from Cris Cars. After the mechanic he sent me to having it for a month, I get told that they can't fix it unless they drop a motor in it after $1000 worth of work that I now owe for regardless if I replace the engine or not. An engine, an AC compressor, and $4200 later....I take extremely good care of my vehicles. I have all regular maintenance done, have a folder of all maintenance records, and have not put massive miles on any of these vehicles. The second I suspect something is wrong; they go to the shop. Every one of these vehicles cost thousands of dollars to repair shortly after being purchased from this business. His logo is cheap but reliable, yet his prices are not cheap, and not one of these vehicles was reliable. Based off each of these issues, it seems he slaps the cheapest fix on things he knows will break again within a year or two, forcing you to purchase another vehicle before you have even finished paying off the loan. The vehicles are overpriced based on NADA (which is who your insurance company is more than likely to refer to for the value if it is in a wreck), Kelly Blue Book, etc. He does not offer in-house financing like he used to, he refers you over to a bank that you could have gotten a loan through regardless. Definitely do not recommend!!

    Pro Auto Body

    Pro Auto Body

    (1 review)

    I will never and I mean never take my car to these crooks ever again. I am so serious when I say…read morethey are not a place you can trust and when your own insurance company tells you the things they were charging extra labor rate fees and 25% mark up for towing that they have nothing to do with but because they wrote a check to the tow company they charges the additional fees. The insurance company told Pro AUTO body NO they were not paying that so instead of not charging the fees they charges us which was not the right thing to do when you were paid over the amount for ev thing else and made us pay the additional 250 over our 500.00 ded which is crap. They first tried to say it was a charge for a tire which would have been covered under the work but it was really them doing the over charge for labor rates and towing add charge for writing a check to them which was not the amt that was charged. They knew they had us and had been in the rental for over an additional week trying to fight with the charges for higher labor rate and tow bill which they didnt care about us as a customer and I was warned after I took my car there about how they lie and steal peoples money which now after dealing with them I should have taken it to another shop like Reyonlds in orange like we have done in the past. Please dont ever use them they are liars and crooks and the tire light was on when we picked up my car so Now I know for a fact that they did even fix the car the right way they would have made sure everything was checked and fixed. Do not EVER TAKE YOUR ANYTHING TO PRO AUTO BODY IN ORANGE VA THEY ARE CROOKS AND LIARS

    Road Trip Camping - The trailer hub from the trailer we bought from Road Trip, Warren, Flo, and Brittany. Assured they would make it right.

    Road Trip Camping

    (11 reviews)

    BETTER BUSINESS BUREAU COMPLAINT FORTHCOMING…read more I strongly recommend that prospective buyers use caution before purchasing from Road Trip Camping. My experience after buying a 2024 TAXA TigerMoth Overland has been extraordinarily frustrating, and I am now preparing to file a complaint with the Better Business Bureau. When I purchased the camper, owner Warren and his staff repeatedly emphasized Road Trip Camping's relationship with TAXA, their standing as a major dealer, and Warren's personal relationships with people at the company. Those assurances gave me confidence that if something went wrong, I would be taken care of. Unfortunately, things went wrong almost immediately. First, the air conditioner supplied with the camper made violent gurgling noises and had damaged controls. When I initially reported it, Flo suggested the noise might be normal because her trailer's AC sounded similar. I pushed the issue, submitted a warranty claim, and the replacement was ultimately approved. I was instructed to purchase the replacement myself and submit the receipt for reimbursement. I did exactly that. Months later, I still have not been reimbursed more than $200 for the replacement AC. Then came something far more serious. On only my third trip with the camper, the driver's-side wheel bearing disintegrated while my wife, children, and I were traveling approximately 70 mph. A passing motorist yelled to us that our tire was on fire. We slowed down and pulled over. The bearing had failed catastrophically and generated enough heat to damage the hub components. When the trailer service company arrived, the wheel was precariously positioned on the axle. This could have ended very differently. This was particularly disturbing because I had been told the camper had been serviced and inspected before I purchased it. Warren personally assured me that he would oversee the warranty repair. Because I live nearly four hours from the dealership, parts were shipped to my home so the work could be completed locally. When one shipment arrived, I was required to pay nearly $100 in import charges just to receive the warranty parts. I then paid approximately $585 for the local repair/service work and submitted the costs for reimbursement. Again, I have not been reimbursed. Throughout this process I copied Road Trip Camping on communications and repeatedly asked for their help. At one point Brittany told me they had left a message with Storyteller's main office and that if I wanted additional information, I should contact Storyteller's Accounts Payable department myself. After purchasing the camper from Road Trip Camping based partly on assurances about their relationship with the manufacturer, I found that response astonishing. I am now out nearly $1,000 between warranty-related expenses, repair costs, shipping/import charges, and the replacement AC, while continuing to discover issues with a camper I was told had been inspected before delivery. Most frustratingly, Warren personally assured me that if Storyteller did not make this right, he would. That has not happened. I have retained the emails, warranty documentation, receipts, photographs, repair information, and correspondence associated with these issues. I would welcome Road Trip Camping responding publicly and answering two very simple questions: 1. Why have these documented warranty expenses still not been reimbursed? 2. Will Road Trip Camping honor Warren's personal assurance that these issues would be taken care of? Until that happens, based on my experience, I cannot recommend purchasing a camper from Road Trip Camping.

    If you want an honest, upfront and reliable dealership look no further. I can't say enough good…read morethings about the crew at Road Trip Camping. No crazy sales tactics no selling you crap you don't need. Just honest to the point help. They have a loyal customer base which of which I am happy to be a part of. I would rather drive 5 hours and past multiple other RV dealers to see the Road Trip Camping crew. It's hard to put my finger on exactly what it is. But I think honest sums it up. I was comfortable giving the a 5k check based on a hand shake agreement

    Reynolds Chevrolet GMC Sales - The quote I got quoted

    Reynolds Chevrolet GMC Sales

    (4 reviews)

    I feel it's important to share my experience publicly after being blocked from Reynolds GM Subaru…read moreof Orange on social media following my honest reviews. I'll start from the beginning. Years ago, I brought my Silverado in to have a leveling kit installed. Just two weeks after the install, I began hearing a knocking noise from the front end. When I brought it back, I was told there nothing wrong but we could put a new level kit in. I then took it to another dealership, where they confirmed the issue was simply worn ball joints--exactly what I had suspected. Years go by, I brought my Suburban in for a specific issue and asked them to check a particular concern. It took nearly two weeks just to get the vehicle into the bay after having a scheduled appointment, and I was then quoted nearly double the expected cost for a battery that they were at fault for dying, we had no communication on the work being done or anything. After being asked to leave a review, I shared my honest experience. That review was not well received, and I was contacted and asked if I would change it in exchange for them "making things right." Most recently, I brought my GMC Sierra in for warranty work. I was told I needed brakes, rotors, and calipers not even all the way around, with a quoted cost of $4,500 . After sharing my concerns about that diagnosis, I was contacted by an employee through Facebook Messenger, criticizing me for speaking negatively about the dealership. To make matters worse, I received my truck back with the AC no longer working. When I returned to have that addressed under warranty, I was questioned about why I brought the vehicle back at all because of me sharing my last concern. I was then told by Kevin Reynolds himself that they would no longer do business with me because of my previous reviews. At the end of the day, I was simply sharing honest feedback based on my experiences. Unfortunately, it seems that honest criticism is not welcomed. If you do choose to do business here, just be aware that negative experiences may not be well received if shared publicly. They need your money not your review.

    I had an excellent experience working with Reynolds GMC Subaru and cannot recommend them highly…read moreenough. Chris was my sales representative, Logan the sales manager, and Ed handled financing. The entire team was extremely transparent and genuinely open to understanding my goals from the start. They worked collaboratively with me, clearly explaining where they had flexibility and where their hands were tied, which I really appreciated. At no point did I feel pressured, whether it was around pricing, financing, or optional products. The process felt respectful, honest, and well managed from beginning to end. I am 100% satisfied with my purchasing experience. The deal we reached on a new Yukon XL was strong enough to justify a four hour round trip drive to trade in my old vehicle and upgrade to my new one. That alone says a lot. If you are looking for a dealership that values transparency, professionalism, and a low pressure buying experience, I could not recommend Reynolds GMC Subaru more strongly. Phil Chevy Chase, Maryland

    Herndon Chevrolet - car_dealers - Updated October 2026

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