So where to start... FIVE stars isn't enough! So here are 5 more to make it 10! Not my first time buying a new Subaru, and this was truly a GREAT experience. Jacob T. was patient, and never pushy. He made the whole process smooth and stress-free. He took the time to answer all my questions and helped me find the right price point for the Ascent I wanted. Everyone I worked with there from Nick in financing to Brad who showed me all AWESOME options my new car has. Everyone was knowledgeable, honest, and genuinely excited for my family and I. I can't say enough how much I appreciated Jacobs assiatance with getting the deal made with our new Ascent. BRAVO management at Reynold for having a sales rep like Jacob on your team. read more

Reynolds Subaru Sales Department - Auto Repair Near Me - Orange, Virginia

Be aware of anything at Reynolds Subaru. I Purchased a used Subaru Crosstrek. After driving 500 miles check engine light came on and Reynolds indicated I needed a new engine. I discovered Reynolds knew there were issues and never reported such to Carfax which made it look like they had not attempted to address a sludge problem. I was able to secure the technicians notes - "All sprockets were just replaced due to lack of maintenance. Sludge and debris likely caused "another failure"- which indicates Reynolds knew of a previous failure; sludge buildup and sprocket replacement prior to putting auto on Used Auto lot and provided a Carfax to me which is very important in used car purchases in helping the purchaser be comfortable with the history of the car without any such reference. I had no choice but to purchase a new Crosstrek unless I wanted to have the used Crosstrek repaired with a rebuilt engine which Reynolds did not recommend. At the end of the day, although I had provided 2000.00 cash and 1500 trade in for the used Crosstrek, Reynolds did not allow for those funds to be brought into the new car deal. Nor did they discount the sales price in any way different than for any other purchaser which I would have been OK with by the way. And big, beautiful Subaru of America said, it was between me and Reynolds which also blew me away. I had facts / documents to share to support the above and Subaru of America says since Reynolds is Independent to take up with them to resolve. Keep that in mind in the future also if expecting Subaru of America to do the right thing. And equally laughable, General Manager (GM) said sales doe snot always know what service has done to a car before being put on a lot. FYI he is GM of Service and Sales. Net - 1. A car was mispresented to me by not sharing with me what records Reynolds had on file but ironically not submitted to Carfax as other visits had been. 2. I threw away 3500 as they did not provide any consideration for dollars I initially brought to the deal. 3. As I stated be careful and if like me never shop or deal with Reynolds Subaru. read more

We purchased a 2024 Subaru Crosstrek from Reynolds GM Subaru for our son and traveled from South Carolina to do so, based on very competitive pricing. Our experience with the owner, Mr. Kevin Reynolds, Jr., was invaluable. He is responsive and committed to Customers having a positive, car-buying experience. Mr. Reynolds is accountable for his team and diligent in taking whatever actions are necessary to ensure Customer satisfaction. Thank you. read more

They are reliable and do an excellent job. My car looks brand new. They are very friendly and easy to work with they listen to you and would go out of their way to accommodate your specific needs. read more

Scathing Review for Reynolds Chevrolet I normally try to give businesses the benefit of the doubt, but my experience with Reynolds Chevrolet was disappointing from start to finish. I spent weeks working with an agent trying to find a vehicle that fit my budget. I was patient, flexible, and clear about what I needed -- yet after all that time, I still couldn't get a single option that matched the pricing we discussed. It felt like I was being strung along with no real effort to help me find the right car. But the worst part wasn't even the lack of results. While I was there, I witnessed something that completely changed how I view this dealership. A manager -- Miss Garner -- openly belittled a woman who was simply there looking for a job. Watching a manager talk down to someone who was trying to better their life was honestly shocking. It showed a complete lack of professionalism and basic respect. Between the poor customer service, the wasted time, and the unprofessional behavior from management, I can confidently say I won't be returning -- and I wouldn't recommend Reynolds Chevrolet to anyone who values honesty, respect, or their time. read more

Transmission blew up for the third time in my C8 Corvette. They kept it for over three months, promised, extending the factory warranty and giving me payment reimbursement. After I finally got my car back I was promised a phone call days later after providing bank documents to get all of this solidified three weeks later they finally email me and tell me they're not gonna do anything for me at all absolute garbage, Company, full of thieves and liars read more

Honest dealership who treats customers w/ respect. Reasonable price and very fair trade-in. I skipped two big name Subaru dealerships in northern VA and drove 100+ miles from Fairfax, VA to buy my 3rd Subaru from them. Super happy I did! read more

"Appearances right?" Only reason I came to this dealership was because at the time in 2020, my nearby cadillac dealership did not have an electric car mechanic. I've had 2 electric hybrid cadillacs and I've whittled the issue down to it being a dealership issue. I had a 2014 ELR back in 2016 and had the car serviced there from 2020 forward. When the car had an electric battery issue, it was replaced and it took them 5+ months to do so. I waited patiently as I had 3 other cars plus the rental they gave me at the time. The car was fixed and I get an email from John saying everything is good to go, but they need to replace the regular battery because it doesn't hold a charge for $460. I say ok because I'm more than thankful for getting my car back finally. ​After all that time I got the car back and within 2 weeks of driving it, the same "service electric hybrid system" message appeared. I decided ill drive that car less and move on to another car. I then get a 2016 CT6 in 2022, I drive the car with no issues for 2 years and then the dreaded "service eletric system" appears. They diagnose the issue as a turbo and suspension issue and estimate the cost around 4500. Not liking what I went through beforehand I took what needed to be done and went elsewhere. I had the turbo and suspension replaced for 3500 at a certified cadillac dealership instead. Guess what didn't go away? The service electric system message. I drove the car for a year longer because the car drives perfectly fine and no charging system issues. I then go to NY and decide to drop the car off at this dealership that misdiagnosed the issue the previous year, not sure why I do this, I must be a masochist at this point. They tell me the coolant is leaking in the battery and that's why the error is appearing. Nice. It took a year and 3500 in completely unnecessary repairs to get the proper diagnosis. I ask them to check if the battery is under warranty. The battery is over warranty by just a month :). Wow, if only the dealership diagnosed this properly last year when I asked them to. I decide to pay for their misdiagnosis mistake because the car is now a hazard to drive and park and theyll tow it away. I then get an email from Tom after the work is completed that sounded erroneously similar to John's email where everything is done but they need to replace the regular battery because it doesn't hold a charge for $550. I say yes and in my mind tell myself I will never come here again. The job is done and will cost $5100. Im in NY and don't have my charge cards on me but find a message to myself with my card numbers from last year. I have them manually try those and they are getting declined, likely because the numbers are older and not active. I tell my brother to pay for it and I will pay him back when I come back to VA from NY. He tries his personal debit card with 10k on it and it gets declined. Immediately, Tom turns to his coworkers and says "Appearances right?". My brother, being a good sport, then makes a remark about how Tom keeps looking at the service manager's skirt and reminds him of the appearance of his wedding ring. He tries different cards of his and finally finds My amex card and the charge goes through with no issues. It appears that this will be the last time I will ever use this dealership for any of my 7 cadillacs.​​ I thank God only 2 of them are electric and the only ones I brought here. Since I am a betting man, I'll wager another $5300 that the same error light appears in 2 weeks due to a misdiagnosis. read more

I purchased a used vehicle from this dealership that I found via online searches. They wouldn't haggle much on price but I get that it was a seller's market and the car was a good one. They were polite enough about it. I live over 1.5 hours away (one way) so I was hoping to speed things up once I got there. I pay 100% by cash, no loans needed. Upon arrival, the car had been properly prepared and looked good. I did a quick test ride. All good. Let's move forward. This is where my experience would take a 5 star experience to a lower rating. I had previously sent them a copy of my drivers license and I think my insurance info (can't remember on that) so they could have the paperwork ready to go. Instead, we sat around for around 30 minutes before anyone started the paperwork process. Even the salesmen we had been working with left us at his desk as he went into hiding walking around talking, coming by every now and then to tell us it would be a few more minutes. Finally the woman that runs the finance dept comes to introduce herself and she has a new hire in tow with her (I was told he was in training and was new). No apology or explanation on the time. I could tell that I was about to be used as a training tool as I was being buttered up with questions so they could then try to sell me an extended warranty or service plan. As politely as I could, I explained I would not be buying any service plans and I'm eager to just pay for the car and get headed home. From there, the finance lady and the trainee go into a room where we can see they are not meeting with anyone, she is apparently just training him. This took about another 30 minutes and I was started to get quite annoyed. I knocked on the door and asked if we could move things along. From there, I was talked to as if I'm a child about how there is a lot of important paperwork that has to be carefully prepared when you buy a car and that they would be a few more minutes. I guess I was sitting around waiting while they trained the new guy. I have purchased many cars in my life. Paid cash for all of them except maybe the first 2 or 3 early in my life. This was the slowest of all of the dealership experiences I've had and felt like I was being spoken to as if I was an idiot about the car buying process. I'm paying cash...do your paperwork and get us out the door. As they had my license in advance, this should have all been prepared and ready to go. Here is where they would again insert their lecture to me about how detailed buying car is and the average person has no idea. That's pretty much what I was told. It's never taken me 1.5 hours to wait to do paperwork and to finish that paperwork. After the sale, no one followed up with us to make sure all was ok, probably because dealerships don't have to do any corporate surveys about customer satisfaction like say if I was buying a new car under their branded dealership. No thank you cards, nothing. Not that I need it, but these are customarily done by every other dealer where we've purchased vehicles. read more

I was very much looking forward to purchasing a second Subaru from Reynolds. I contacted our sales rep and told him what we were thinking of and our budget. I specifically asked about a used Ascent they had and offered a price. I was immediately told no and no further information. Less than 48 hours later the price had dropped on their website to make the price what I had offered. They lost literally the easiest sale. Very disappointed. read more

I went to Reynolds to get an oil change and tire rotation. Everything was fine till I looked at my car the next day and noticed a huge scrape. No, I didn't do a walk around and now I know I should have. They did not do a video walk around when I checked my car in either. Anyway, I called and explained the situation and the man said he would have someone call me. No one did, I had to reach out many times over a week before I got a callback. The manager said he looked at the video and the scrape was there when I came in. However, I did not see any video. I took his word for it even though t do not remember having this on my car. It is not something you would miss. He said he felt bad and would have his service department try and buff it out. I got one call and she said she would call back to make an appointment and, of course, almost a week later no one has called. I have called and they just keep throwing me to voicemail. Really poor customer service and I do not feel they are reputable. read more

Reynolds Subaru Sales Department - Front scrape with white paint - Auto Repair Near Me - Orange, Virginia

I was looking for a Subaru Outback Premium but didn't really have time to look around. Reynolds Subaru contacted me, and I was instantly impressed with the gentlemen calling me. (I had already hung up on like 10 salesmen from other dealerships!) I didn't have to waste time going from car lot to car lot. Bryce Matthews found a car within my guidelines, sent me pictures, I went to see and inspect it. As soon as I saw the car in person, I fell in love with it! It was exactly what I was looking for. I am telling everyone, go to Reynolds. They'll help you find the vehicle you are looking for! read more

1. dealership charges over $1500 in fees ..some govt-- around $1100 admin 2. dealership actually charges close to a $300 fee for listing a car through the internet 3. dealership used shady marketing to sale a $2500 warranty on a new car, tried to cancel and now the dealership is holding up my tag paperwork because of cancelling the warranty. 4. by the time we were tortured by the admin nightmare at this dealer ship and the fees at closing , you will do better by paying MSRP at your local Subaru dealer . if we saved $2000 off msrp and then paid $1500 in fees. To be exact - $295 online fee/ VSI fee $699 CLosing Fee $75 title FEE title tax $500 read more

Worst experience I have had at a dealership in 20 years of purchasing a new or used car. If you need a used or new vehicle I would recommend any other dealership in Central Virginia or even Craigslist before trying Reynolds Subaru. Dishonest sales tactics and management. read more

Email Content Sent To Owner of Dealership Below: "I purchased in good faith a 2017 CPO Corvette and had delivered via car hauler. Photos attached.... 1) I received Friday afternoon along with paperwork from hauler listing 22 item damages 2) Vehicle condition was not as expected. As a CPO and per discussions with Randy, I expected vehicle in much better condition or at least someone give me a heads up on what to expect 3) Vehicle delivered with no gas 4) Vehicle tires are in the yellow and red on a tread depth meter plus they roar on the highway and when pushing brake hard the steering wheel jumps right and left as if tire or cupped or brakes have issue 5) The check engine light was blinking and had to reset with OBD meter 6) Damages I am concerned with: Damaged top on passenger side, Side scoops, tires with tread depth below the CPO sheet, back of drivers seat, the logo scuff plate, damaged pillar plastics, over 6 gouged places under front lower ground scoop 7) I understand the car is used plus has 30k miles and expected to have a little road rash and scratches. However this car was bought retail and was listed for nearly $63,800, one would expect it to have been run through service and detail and fixed most of these items or at least make "note" for future buyer. 8) If I lived there and was there, I would have returned vehicle using the 3 day CPO warranty, but I don't and would like to resolve these issues and keep the vehicle. Please review attached info and please advise." Received call from Owner of dealership, Mr Reynolds, Monday following the Friday drop off of vehicle. He had not taken time to read my email above, nor reviewed supporting photos and info before taking a defensive posture. He basically said it was a used car and what I got is what I get, I then referred to the CPO documentation that gave me the right to return/exchange within 3 days or 150 miles and he said "I'm not taking it back, no way, I'll see you in court first" As of this post, I have escalated my feelings to GM and received case#. Hopefully GMs CPO customer service can mediate a fair solution. Chuck S ps. per CPO docs, the tire tread depth is 5/32nds on front and 6/32nds on rear. The actual is below 4. Photos below read more

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I bought a car from Reynolds a year ago. A car that was not what I wanted but they convinced me it was a better option than the cross trek that I was interested in, a 2015 outback that after all the protection that they said I needed to add costed me $30,000. I want to get rid of it but at this point they have told me the car isn't worth more than $11,000 after a year of owning it so a $19000 loss from driving the car for 1 year. I learned my lesson about going to a dealership and trusting that they would help me and believing the whole Reynolds family speech that they gave me. A very expensive lesson to learn but I guess they knew a naive 24 year old female when they saw it. read more

The manager reached out to me and though it has been five years since I purchased my Subaru Legacy they did offer me an option to trade in my vehicle and put me in a new Legacy for around the price I had originally expected. I cannot be sure that it all would have gone as planned as I moved to the west coast and obviously cannot trade-in my vehicle from across the country. However, I will take the manager at his word and also say that I appreciate the offer and the follow up after so many years. I clearly like my Legacy so that was never a factor. I was much more cautious on my most recent vehicle purchase (Kia Niro) and was able to negotiate a better deal than expected (not a Subaru though). All in all it was a learning experience and though I am still fighting the negative equity I appreciate the effort the manager put in to make things right. read more

Reynolds Subaru Sales Department - My Legacy - Auto Repair Near Me - Orange, Virginia

This is a (very happy) follow up to my (very unhappy) June review. Reynolds Subaru reached out to us in response to the June review. We took them up on it. Well. Long Story short: we have a new 2020 Subaru Forester in our garage. :) What changed? Meeting up with Doug Stacy, a seasoned professional at Reynolds. Over the months, we test drove, we asked/answered questions. Doug really knows his products in addition to being an incredibly nice person and found a package of options that he thought would work for us. And then we fine-tuned that list. That probably explains the many sales awards lining his office. We did not have the sensation of being upsold on geegaw's that we don't need or want or pressure to move along more quickly. And he is patient. Four months (and a new model year) until we put our names on the dotted line. Another shout out is definitely due to Tracey Cosner, Finance Manager. Another seasoned professional with crazy amounts of knowledge and a very warm personality. I give a hearty and full-throated recommendation to this team at Reynolds Subaru. If for some reason, Subaru is not your thing they also handle GMC, Cadillac Chevy & Buick. read more

The Buying process was okay, since it was a smaller dealership, wait time was not as long. But the aftermath was horrendous. Terrible customer service and management incompetence. I would NEVER recommend anyone to patron this store and be succumbed to the kind of prejudicial treatment we received at this dealership. My wife and I drove 3 hours out of state to buy a Subaru Crosstrek because they had the best deal that we could find in the region. At first, as every good car salesmen, they were very nice. We were able to look at the car and test drive it and was a go to buy. The salesmen then handed us over to the finance manager in which we were able to process the payment transaction. For some odd reason, they couldn't accept payment by credit or debit card but instead requested a check. We didn't have our checkbook so the finance manager instructed us to mail a cashiers check. The finance manager asked how long it would take us to mail the check. Since it was a cashiers check, the bank told us it would take up to 2 weeks to have it prepared and sent to us. So we, along with the dealership owner agreed upon 3 weeks to mail the check. We put it in writing and hit the road. There was some post-processing that we had to do on our end (I.e. state inspection, registration papers, etc). But we were working as fast as we could to finish the car buying process via mail. Oddly about 1 week after buying the car, their finance manager's admin started calling us asking about the check. I told her that we were still on schedule for the 3 week mark, as we were waiting for the cashiers check from the bank to be mailed in. She called the second week - same question, same answer. I asked her what the rush is since we haven't reached our agreed upon 3 weeks and she told me that her dealership owner is waiting. At the 2 week mark, the bank ran into some problems getting us the check and informed us that it would take longer than the 2 weeks that were expected. So I informed the dealership about the delay that was out of our control and they were not happy about it. They proceeded to then call me almost every day asking for the check in which our response was, "we're checking our mail for the check, it should be here within the week". On day 3 of these parade of calls, the owner thought it was a smart move to call me asking for the check as if our answer would suddenly change. I asked him why the parade of phone calls, and he said that he "can't trust that we will pay since we were not local and that we're from the city". As a black man, I was immediately offended by this prejudice implying that locals or people he "viewed" were trustworthy - but we were not for "whatever reason". I found this to be inaccurate considering that we had been quick in our responses and "crossing all our Ts and dotting our i's" in the whole buying process. I mean they have been calling us every week and every day. To no avail, our answer remained the same - waiting on the bank. They kept calling and our answer remained the same. It was borderline harassment. This went on for about 2 more weeks. They even had the bank send them an affidavit to verify the cause of delay. As soon as we got the check, we immediately sent it to them and the calls stopped. However, that wasn't the end. We were still waiting for them to process our license plate tags. So they kept mailing us temp tags every month until the official plates came in. They warned us that because of COVID, the MVA is backed up, so it should be about 3 months. At the 4 month mark, no tags, so I called the dealership about the status and they told me that they needed to resubmit our paperwork because of some clerical error on their end. That meant we had to redo our state inspection. At this point, I had put $200 front tints on the car in which I had to rip off because the state inspection won't pass with them. I asked the dealership to reimburse me for the inspection and the tints since this was their fault and they refused to pay for the tints. So of course I had to come out of pocket to pay for the inspection and then install tints (after inspection). In total, after 6 months, 6 sets of different temp tags, and some new tints, we finally got our permanent plates. I could not get a hold of the original salesmen or finance manager to settle all these matters - even at request. It was always someone else. There was no sense of personal customer service or understanding or some basic level of trust or respect for their customers. In conclusion, I will NEVER recommend anyone (especially to people of color) to buy at this dealership if they value good customer service during and after the fact. This was a nightmare that I'm glad ended with a bought car rather than a returned car because of incompetence and bad customer service. read more

Drove almost 2 hours from my home to check out a car at this dealership. It took a little longer to get there than I anticipated, so I called to delay my appointment, which I was able to do without a problem. When I pulled up, the car was already parked in the front of the building. However, I walked in and there was literally no one there. I waited for about 5-10 minutes before finally calling and asking where everyone was. Rudy, the customer service manager, came over to greet me and walked me over to another Reynolds building while my salesman, Jermaine, finished up in a meeting. The wait was short, and after a quick greeting and some pre-test-drive formalities, we were on our way. I loved the way the car drove, but I was not pleased with the numerous dings and chips in the paint. These were not highlighted in the pics I found on AutoTrader, and I found it highly unusual that no one else at the dealership seemed to/claimed to notice, given the otherwise bold color of the car. I wanted a vehicle that was turnkey and ready to drive off the lot that day, but since I really liked the car, I strongly considered inconveniencing myself further if they would cover the repairs AND if we could negotiate a decent price. Jermaine told me that he only had about $500 of wiggle room for this vehicle. That was not going to work for me, so we launched into that dreaded push-and-pull that makes most people resent buying cars from dealerships. He showed me similar vehicles in the area, as well as the Kelley Blue Book value of the car I was considering, as justification as to why he was not willing to negotiate, but it was not enough to justify the inconvenience for me. Since they would need an additional 5 days to fix the paint and the dings, I would have had to drive home (almost 2 hours) empty-handed, wait for the repairs to be complete (and either extend my car rental for that amount of time, or make due without one for 5 days), and drive another 2 hours back down there to pick it up. Had they been more willing to negotiate, I might have done just that, but instead we hit a stalemate. Since I had other options, I was ready to leave. I'd initially planned on buying another SUV anyway, but since the car was also AWD and met most of my criteria, I decided to check it out and explore all of my options. I didn't have my heart set on this one car, and the added headache made it easier for me to walk away. After negotiations stalled, the owner came over and apologized for the paint damage. He said he had no idea why no one noticed it, but that it needed to be fixed, whether I bought the car or not, and that he would talk to his team about that. That's great and all, but the fact remained that I would still be inconvenienced if I made this purchase, and they were not willing to do what I needed to make the sale work. Time to move on. I wasn't wasting any more time on a deal that was dead. As I headed towards the door, a "sales manager" stopped me on my way out saying he wanted to take one last look at the deal to see if he could do anything to help. He actually made matters worse, telling me what I "couldn't have" (wrong thing to say to someone like me) given the requirements I outlined, as well as the price I was wanted to pay. That's not the way to try and sway a customer... especially one who has done her homework. I could tell early on this conversation would be an additional waste of my time, and it was. After he finished his spiel, I made it clear that I would not be making a purchase from this dealership because their terms were unfavorable and I was not willing to make numerous concessions if they were not willing to do the same. He countered, stating that they would incur such a "significant' cost to get the paint fixed "for me". I informed him that the owner and I had already spoken, and that he told me the paint would be repaired, regardless of whether I purchased it or not. Nice try on the guilt trip, buddy... By this time, I was bored with the games, and it was really time to go. I got a phone call a few days later from Rudy, the customer service manager, to follow up and see how my experience went. I appreciated the follow up and I informed him of the outcome of my visit. He asked if I had any feedback to provide, which I was more than happy to share. Overall, I would rank my experience here better than any that I've had with dealerships in the immediate DC Metro Area, but don't let the small town, family-owned thing fool you. A car salesman is a car salesman wherever you go. read more

I have bought and sold 14 Harleys, 5 pickup trucks, and a dozen cars in my life so far and have never once had the enjoyable experience I had at Reynolds Subaru yesterday. My wife and I bought a new Ascent Limited and between the great experience we had, and the car itself, we are simply thrilled ! read more

Reynolds really is a gem of a small town family dealership, like they used to be. You can feel the tradition here because they've been around since 1938 so it's 100% authentic. If you could bottle up this experience, dealerships in bigger markets would desperately want to sprinkle this magic all over their showrooms and service departments, but that's impossible. I'm nostalgic because I even bought my first car here as a teenager off the used car lot. Even though it was a VW it's what I could afford at the time! If you live in the Orange area the smartest thing to do is buy a GMC, Chevy, Buick, Cadillac or Subaru. Since you'll get to so conveniently get expert service or do warranty work on it locally without having to drive over 20 miles to surrounding areas for other brands. But even with other makes you can trust their service and body shop or putting tires on your sports car or getting inspections done, it's all painless, friendly and you can trust the techs, the service advisors, the shop manager, the young lady that reminds you of an appointment the next day, the sales team, the family owners who actively work there everyday. Everyone here you can be assured they care about you the customer and your car, suv or truck. Any issues that do rarely arise they will go to unexpected lengths to make it right and you driving away happy in the end. In a small town you're not just another anonymous profit generator or sale. You're part of a community where exceptional businesses that have figured out what it takes to stay successful for over 80 years take pride in their personal customer service provided at a very high standard. Good reputation is everything in a place where everyone knows everybody and Reynolds has a great one in spades. read more

My experience was slightly different from the typical car buying process. I'm in Colorado and knew exactly the model and features I wanted in my next pre-loved Subaru. But because many Coloradans adore their Subies and keep a tight hold on them for many years, I could not find one in the entire state that met my criteria! My search had me talking to dealers and private sellers in UT, OH, IL, NM, AZ, CA, and NE, but none made me feel as comfortable as Thomas P. did at Reynolds Subaru. On cars.com, they had posted what I wanted: a low-mileage 07 Forester XT Limited with a manual transmission. Reynolds' price was listed below Blue Book value. Naturally, I wondered if something was wrong, especially since the car came with an extra set of premium race wheels and snow tires. For several weeks in October 2011, Thomas patiently and courteously answered all of my exhaustive questions and allayed my fears through phone and e-mail conversations. He sent me the mechanic's inspection report, extra photos, and had me speak to John and Billy for more reassurance. Towards the end of the month, I finally agreed to purchase the car. Thomas, Billy, and Lynn all worked with me and my local banker to arrange for payment, potential delivery (which I decided to decline), and pickup in November. I am usually a very logical and practical person, and I take my time making big decisions. So even after signing all the papers, the realization that I had just bought a car SIGHT UNSEEN was still crazy and unfathomable to me! Reynolds' driver Keith picked me up and drove me to Orange after I landed in Dulles. I met everyone I had dealt with on the phone, and they were all just as polite and excited as I had imagined them to be. Billy showed me all the features on the car, and after some final paperwork, I was on my way. The FXT made it the 1700mi back to CO without any trouble, and since then (7 months and 10,000mi later), it has been great. My local dealer inspected it and said everything looked good. I then took the car to my own mechanic who performed their "pre-purchase" inspection, and their words were, "You got a really nice car there." The Blizzaks worked great in the snow, and the extreme performance sport tires that came with the car have done fine on some 4WD roads (though we nearly got stuck in a stream crossing due to slippery rocks). Minor complaints: I was not told that the car had no set of spare keys until I arrived, so that was an unexpected expense I later paid for back home. Billy had also told me on the phone that I could pay Keith the driver via credit card, but when I showed up, I was directed to the ATM across the alley for cash only. Anyway, I waited to post this review because I wanted to drive the FXT around for awhile and to be certain of this: Reynolds is a dealership that anyone, no matter where you're from, can trust. So if you're far away but find the car of your dreams at Reynolds of Orange, they will work hard to make to make you happy! read more

Hands down the best experience at a dealership! I normally dread going to dealerships but Reynolds was anything but that! My fiancé has been looking for a 2016 Subaru STI for months, he looked everywhere on the east coast, spoke with many dealerships and dealers, and this one stood out! We made the 2.5 hour drive to pick up his dream car today! Bryan was our dealer, we rented a car one way and he picked us up at enterprise and brought us to the dealership. The customer service was outstanding! Lynn the finance manager was unlike any other that I've dealt with. She wasn't pushy, and had a great sense of humor. We had a minor hiccup that was our fault, but everyone did everything they could to help! This dealership was worth the drive, and if you like small, quaint towns, Orange is perfect! We would be willing to make the drive again to do business here! read more

I did most of my research before contacting the dealer online. My salesman, Tim Taylor was great, answered all my questions and arranged for me to visit and test drive the car -XV Crosstrek - on the lot. I initially came into my car buying wanting a blue car but they had a red one on the lot with a sunroof package so I went that route instead of having to wait weeks. I traded in a Honda Fit and felt I got a decent trade-in and Lynne in Finanace beat the rate my bank was offering. The Parts and Service departments have been great to deal with as well. It's super easy to make a service appointment online or over the phone. They take customer service here seriously. read more

Whole team at Reynolds is great. I purchase my vehicles there, service my vehicles there, and unfortunately use their body shop too! (A car ran into my new Subaru!!!) Everyone is super friendly, helpful, and exactly what I look for in a car dealership! read more

My daughter bought her first car this past weekend. She was treated so well! Logan took her on a couple of test drives. He was so informative and patient while she made her decision. Lynn in finance really helped her get into her dream car (Chevy Cruze) by working out a great rate and payment. There was no pressure for her to buy any additional warranty or services. Her outgoing and fun personality really put my daughter at ease! Thank you Logan and Lynn for a great experience! read more

This team has their stuff together. Buy with confidence. They are the real deal and not like one of those mega-dealers that doesn't seem to care and are only worried about the bottom line. They have a great family environment and make you feel like you are a part of it. Well done. read more

It was worth the hour drive to get the right car. The whole sales staff were wonderful. They were extremely laid back and made you feel comfortable unlike other dealerships where they are pushing for a sale. They greeted us as soon as we walked in and we're very attentive. ANOTHER thing I really liked is they didn't flock other customers who were just browsing they made you aware they were available but didn't act like buzzards! Amazing hometown feel....you would be crazy if you are from their area and did not buy a car from them. You can literally can not beat their price I searched the whole state for the best bang for my buck and they had it. My only compliant would be that when we were doing the paperwork for the car another employee could have went and put gas in the vehicle instead of it leaving the lot on almost empty. I will always make that drive from here on out to purchase a vehicle from them in the future!!!!!! read more

This was the very best vehicle purchasing experience that I've ever had dealing with a dealership. This would be my second new Tahoe LTZ so I knew precisely what I wanted. Thanks to my salesman Graham Turner and the folks at Reynolds I'm truly ecstatic about the purchase of my new 2016 Tahoe LTZ. I must admit that I was a little skeptical in the beginning because the color options that I wanted on the vehicle were very hard to find. Graham however was completely dedicated to helping me find the vehicle that I wanted with all the options I requested. Ultimately Graham work with me to build out a new Tahoe and order it directly from the factory. I received the vehicle well within the estimated time of delivery so I was so delighted when Graham emailed me that my Tahoe had arrived. I made the hour and half drive to Orange and when I finally saw my truck I was truly amazed it was more beautiful than I had anticipated from the photos online. It was as if it had on one of the finest black tuxedo with a black bowtie and the wheels were killer. I can't stop sharing my photos and experiences that I had doing business with Reynolds with my family and friends. Mr. Graham Turner thank you for being such a sales professional and making this purchasing experience for me the very best. This is the very first review that I've ever written online so I don't mean to sound too sentimental but I truly appreciate the folks at Reynolds and their professionalism towards the customer. In this day and time I believe that the essence of that relationship has been lost. It's a great feeling to know that it can still be found even if you have to do a little searching. Job well done!!!!!!! My regards, Tirrell read more

Great dealership & great staff. Jermaine is the best! He helped me find the vehicle I was looking for and made the process quick and easy! I will definitely return to them in the future! read more

I worked with Randy Ward and Kevin Reynolds. Good people and good experience. Highly recommended you buy your next car here.

I think I got a solid deal from Reynolds. Lynn was great to work with on all the paperwork. I really appreciated their technology guy going through everything and helping me set up all the electronics. I used the USAA buyer service and the Reynold's internet sales process - worked very well for me. read more

I've been going to Reynolds for years. Amazing sales team, the best finance agent ever and the owners are top notch guys. 5 stars. If you live anywhere in VA, it's worth the drive. read more

Great local dealership. Bought at GMC Sierra 3500 HD 4x4 long bed truck that I custom ordered. Had great service the team is friendly.

Customer service was absolutely spectacular. Every part of the process was explained thoroughly and went as planned. I'll never buy a car anyplace else. read more

The staff, specifically the service advisor, Tim, was very friendly and professional. He even took the initiative to call and ask if I would like to have my state inspection complete (it was almost due anyway.) He then called to let me know my car was ready, and although a few 'non emergency' recommendations were made, I never felt like I was being sold any services I did not need! I would absolutely recommend Reynolds to anyone!! read more

This dealership is amazing. They totally have changed my belief that their are good car dealers out there. Thomas was never pushy and gave me all the information I asked for. Financing with Lynn was a great experience. It feels nice to finally be able to trust a car dealership again!! Thanks Reynolds!!! read more

My original salesman from when I ordered my vehicle left the dealership but no worries. David Penton, Lynn Frye,Johnny Tyler, and Vince all went the extra mile to satisfy my wants and make my car buying experience a most pleasant experience. They were able to deliver a very scarce model, provide me advanced pictures, and arrange my paperwork to my complete satisfaction. I highly recommend this dealership. read more

What seemed like a done deal was not. Finding the car was simple. I did my research and found the car I was looking for. I arrived and was assigned to JJ. He was a great guy and seemed knowledgeable. So this is where it goes downhill. I arrived late in the evening. The car was just put out on the parking lot so it was not detailed. I spoke with JJ and Ms. Frye and they assured me I would receive a full detail when i return to pick up my new tags and license plate. I went home later that night in my new used car. I attempted to charge my Iphone in the USB port but it did not work. I also noticed that at high speeds, you would here this noise coming from the wheel well. I called the next day and was told that when I come back, I would get my full detail, the USB port fix (at first they said it was an apple issue) and the would fix the loud wheel well noise which I assumed it might need a balance or alignment. Two months go by, I call about my tags. They sent them to my old address...pointless because I moved! The reason for me needing to pick them up from the dealership. So i make an appointment for my car for the other things they promised. I dropped my car off there and was shuttled to the gym by AWESOME James!!! He was amazing and great to talk to. So we get back 5 hours later and was walked into the office by Mr. Reynolds himself. He basically told me that they would not cover the USB problem but would pay for half of it since it was not written down that they would fix it...I was told over the phone they would. He told me the issue with the noise was due to low tire pressure...there was no indicator that my tires were low, which it does have that feature (Later driving home the noise is still there). Lastly, they said they did a full detail on my vehicle. The ONLY thing they did was vaccum the floor. Thats it. My dash still had natural dust build up which I wiped with my finger to check. the trunk wasnt vaccumed. The seats still had dirt in the creases. the outside of the vehicle wasnt even touched. I wiped my fingers across several spots of it and my finger was brown and black. You can just see it by taking a step back and noticing the mud splatter still across the top of my vehicle. So the only thing they did was pump up my tires....NOTHING ELSE WAS DONE. Then on the way home, I went to close the lid to my console under the dash where I normally keep my glasses...IT NO LONGER STAYS DOWN. They broke that attempting to look at the USB Port. Thanks Reynolds!!! Spend 2 hours of driving, 5 hours of working on my car, and what I receive is my floors vaccumed, my tires pumped and my center console lid broken. Terrible place!!!!!!!!!!!!!! Think Twice before shopping here. They only want to sell. Once you leave property, you are no longer there problem, even if they make promises, GET IT ALL IN WRITING. read more