We've had EHI out to replace windows twice. They are fantastic to work with. Small company with…read morepeople who really care about the work and making sure it's done well. We'll be using them a third time to finish our window replacements.

I needed new windows on a rental. I contacted about 8 contractors. 5 responded. 3 gave me a bid…read more ONLY Efficiency gave me a detailed bid with a contract defining their guarantee. And their bid was lower than the two verbal bids the others gave. EVERY contact with them was positive. They communicated with me about meeting times, delivery date, installation date and each time they kept their promise and showed up at the time we agreed to. I'm so happy I went with them to replace the windows. They did a great job. I recommend them totally!

We had a siding project done with Titan that we were initially very happy with. Since that time, we…read morehave experienced multiple major problems with the installation, including finding that the gutters were installed incorrectly, causing damage as water runs behind whenever it rains and that bugs are crawling up under the siding because it was not fully nailed down in spots. I have called now 5 separate times over multiple weeks and sent 3 emails and cannot get a response from anyone at Titan to get our issues addressed or even talk to a person at all. This is totally unacceptable for the massive amount of money we paid for this project.

Do not hire Titan Remodeling or William Leake to do any work at your home! He will take your…read moredeposit and spend it on something other than your project! Search his company and the complaints on the BBB and you will see other people that either have issues that haven't been fixed or people that have a hard time getting their deposit back in a decent amount of time. We hired him to install a screen room because he was recommended by a neighbor and we liked her screen room, but boy do I wish we would have checked his company out anyway. I feel it is my duty to warn people about his business practices because the next time he may do this to someone on a fixed income that even a small deposit amount may hurt them. I also don't want anyone to go through what we are going though and probably having to sue him to get OUR money back. Signed the contract on 11/28/18 and gave Mr. Leake our deposit. Less than a week later on 12/3 Johnny texted me that they had an opening and could install that week. I followed up on 12/4 because I never heard from the installer only to be told they didn't have the materials and it would be 3 weeks. On 12/26 I texted Johnny for a follow up and he told me William said it would be the 2nd or 3rd week in January. On 1/8/19 I texted to follow up again only to be told they were looking for a new manufacturer and could build it out of wood. I told him no and to refund our deposit if they couldn't provide what was quoted. William then called me practically bullying me telling me he has a contract and has until the beginning of February to install. The entire conversation I kept thinking is this really happening? Is the owner of this company really talking to me this way? We waited until 2/4 and I messaged to follow up again as William told me he had until the beginning for Feb. to install. I then received an email stating because of severe weather they were behind and now it would be the end of March or later. William said we could cancel, and he would refund the deposit. We told him to cancel the contract and issue the refund in a timely manner. Two days went by and no response I emailed again to confirm the cancellation only to be told when his men can't work there is no money turning and he couldn't tell me when he would refund OUR money. So, another words he spent our deposit on another job! This is no way to do business. William should have never used our deposit for something other than our project. Now this businessman who on his website says they are "debt free" can't even refund our deposit. If this were my company, I would not have spent someone's deposit the way he did and knowing the customer is upset I would get the deposit back right away. Why is it that he had to have his deposit right away but now we must wait not knowing when or if we will even get OUR money back? Mr. Leake, wouldn't you be upset if you were the customer in this situation? You can't tell me you would be ok not knowing when you would get your money back because the contractor took your money and spent it elsewhere! We have documentation of all the conversations I have had with Johnny and Mr. Leake and Mr. Leake if you think we are unreasonable in wanting OUR money back now then I'm sorry. You took OUR money and can't even tell us when you will pay us back. I know you would be upset if the roles were reversed! ** Update as of 2/20/19 - Our deposit was refunded after we had to file a small claims suit to protect OUR money.

Once again, Forst shows that they are the best window installers!…read more Forst replaced our windows almost 7 years ago. One developed a leak around a window that was too high up to reach. I called Forst and asked them to caulk the window. They came by today and caulked the window. I was willing to pay for the work, but they said: "No charge!"

I LOVE Forst! So efficient, so kind, so courteous, professional & all around amazing. BOY, did I…read morechoose the right company to work with! I am SO happy with the product, but even more blown away by Forst's stellar team. Every single person went above and beyond. You guys are AMAZING!!!!!!!

I brought my oval coffee table to this company in September to get a quote for a glass top and…read moreplaced my order in early October with very clear, specific instructions, which they confirmed. When the original order arrived, they didn't even check it. Fortunately, I asked them to place the glass on the base and send me a photo before I came to pick it up. That's when I discovered the glass was ordered incorrectly and was too large, exactly what I had asked them to avoid. They acknowledged the mistake immediately and told me they would reorder it. That was over three weeks ago. Since then, I still cannot get a firm date of when the corrected glass will come in. They send occasional emails saying they are "working on it," but there is never any real information, no timeline, and no resolution in sight. When I expressed my disappointment, I received no response at all. This entire experience has shown a lack of thoroughness, communication, and customer care. I would strongly recommend taking your business elsewhere. What a disappointment.

We've lived in Franklin for 28 years and have used Lewis Glass for…read moremany projects. They always do a superior job for me. Last week I took bookcase cabinet doors, to their shop, for glass to be installed. Tommy Gatlin was so accommodating and professional! The job was completed when promised and the cabinet doors look great! Thank you Tommy! Betsy Priddy Franklin, TN

We had the exact same experience with this business as Annie P.!! We gave Michael and this company…read moreSO many chances to make this right - literally months of back and forth to get him to come by with the right part we needed to fix a sill on our window. It was excuse after excuse to the point where I don't even know what to believe or if half of it was real. Some days he would promise to come by, and never show up, never explain what happened, never apologize, but make a bizarre excuse. Other days, he would ghost completely. Once he ghosted for days then said "someone showed up at your door at X time on X day but you didn't answer so you were a no show"...WHAT?! no communication then someone randomly shows up with no set time and expects to be home waiting? We literally blocked off work schedules and canceled and missed so many appointments to accommodate this insanity. Whenever we would call him out on this he would say "wow you're pretty rude". It was like backwards world!! He did the same exact thing as Annie mentioned below, where, if he did show up, he would say some part is incorrect or missing, or wrong and run out and then not show up or communicate for a week. I too thought he was a scammer. Not sure what's up here but something is way off. He never did fix what he was supposed to and I'm sorry we wasted literal months trying to work with him. There is something weird going on with this company.

First and foremost, in today's environment... I was happy that they even answered the phone. Then…read morehe made himself available to get here as fast as possible and showed up the same day. One look at my problem, and he knew exactly what needed to be done quoted me a basic price plus the cost of parts and gave me a timeline of when he could have it complete. There was no question... I told him let's get it done. At the end of the day I paid a fraction of what it would've cost to replace the window entirely... Definitely happy with the response, courteousness, fairness and confidence he gave me and being able to get my job done. Definitely recommend contacting them if you need something with regard to a window repair. UPDATED- I would be remiss to let this not be shared. Our project took a little longer than expected because of supply chain issues, staffing changes and personal changes... but Michael stayed in touch the entire time.. he and his office made sure this would go right. He even made a road trip to get the right part I needed because timing got critical! Thank You sir for the great work and I'm happy to have made your acquaintance.

Three years ago I did extensive research looking for a company to replace five windows in our…read morehouse. We eventually set up a meeting with Brad, the owner of Zen Windows who explained the advantages and disadvantages of the many options we had. Brad is very congenial and in no way placed any pressure on us, but rather encouraged us to check with other sellers. Eventually we decided to have Brad put in five new windows and after three years we were more than pleased with all aspects of our purchase. The best recommendation I can give for Zen Windows is to tell you that we have just this week bought 20 more windows that today Brad and his crew completed installing... which is to say that every window in our house plus a couple of doors are from Zen Windows. The best thing about Brad is that before starting the installation he promises to keep working with his customers until they are happy with all aspects of the work. In addition, he and his crew were exceptionally professional and respectful throughout our interaction.

I cannot recommend that anyone use Zen Windows of Nashville based on my experience. This project…read morehas finally completed and we are happy with the windows, but the company is very unprofessional and cost me a lot of time due to no/poor communication. Brad refused to respond to direct questions multiple times in email and we had multiple other communication problems including no call / no show on scheduled dates. The windows took over 120 days to arrive after measurements. On day one of the scheduled install the installers (two man team) arrived without the new windows and stated they had no plans to work that day. A "two day install" turned into twelve days in November 2025, although only seven days with installers on-site as the other five days were no call / no shows. The install project stretched from early November 2025 into mid-March 2026 due to an incorrectly sized plus broken window. These last two items were finally installed in mid-March 2026, again with communication and scheduling issues (no call / no show, and then an unscheduled arrival that disrupted personal plans one evening). I understand jobs can take longer than expected or other scheduling conflicts arise but those should be clearly communicated to the customer(s). Instead family plans were disrupted multiple times, work hours were lost, and no apology or explanation were given. The windows are finally complete and look great but the overall headache was not worth the cost.

Superior roofing was phenomenal in every step of the way for this single girl needing some help…read morefrom a reliable company that can give me superior service from start to finish. I trust that they gave me an excellent quote saved me money charged my insurance and made it feel that they were easing my stress every step of the way. I appreciate the fact that the owner was so kind and genuine during this process. It made me feel very comfortable because it's a very scary experience getting a new roof..

I called superior roofing to check options for a leak that I found. Mark came out the next day,…read moreinspected things and took pictures. I was happy with what I heard once he was finished and he told me to expect his quote via email. However, I never received it! I called, left voicemails, and still nothing over a week later. Being ghosted by a company when you need help is a terrible feeling. There's no way I could recommend this company.