Terrible experience with these folks. Went to them several weeks ago to arrange for propane to use with new gas logs. Even though I had a firm date for installation of my log set (that was accomplished on schedule), they wouldn't schedule an appointment to set a tank until "everything" was in place and ready to hook up. So, got my logs installed with gas line stubbed to exterior of house as directed and called Heritage back. Now they were backed up on installations and were having some issues with technicians being available to do the work. Earliest date available was four weeks out, but we made the appointment anyway since that would at least give us service before Christmas (having missed the Thanksgiving window). The day for installation came and no one showed up. I called and they said, sorry--someone should have called to tell us our work needed to be rescheduled. So we rescheduled for a few days later only to get a call (at least they called this time) the night before cancelling and rescheduling once again. Next date-- no one shows and no call. I talked to the office again, received a weak apology, and agreed on a new date, with assurances that this time they would show up. Of course they didn't and when I called a few hours after the scheduled time, I was told I would have to talk to the District Manager to reschedule. He did call and finally told the truth. Our job was too small, and they were prioritizing larger scale installations. Frankly, he said, they didn't know when they could get to us.
I have since arranged with another company and hopefully will get service soon after the first of the year. If I had been told the truth initially, I could have arranged for an alternate supplier perhaps in time for the holidays.
Heritage's customer service is very, very poor. Beware. read more