I never thought in a million years that I would be leaving a review for a waste management company, but here we are. From the very beginning when I requested information about starting service, the communication was not only extremely friendly, but also very prompt. I don't think I ever waited more than 15 minutes for an email response, which was just astonishing to me. I have used many other waste management companies in the past, and none of them have felt this personable or like they really care about their customers. They really do have something special here! I was able to get my service started right away, and it has always been consistent. I was so impressed watching the guys unload our bins. They made sure to not leave any mess behind. I noticed a few things fell on the ground and they immediately picked them up and threw them in the truck. I used Waste Management (WM) before switching to evergreen, and they always left a mess behind and sometimes even left our trash bins laying on the ground. But most impressively, I was out of town when it was time to put the bins down to the curb so unfortunately, I missed the pick up this morning. I sent an email and made a quick call and was shocked by the response. They sent someone right back out to pick up my bins. First of all, if this happened with WM I would've never even received a callback, and I probably would've waited on hold for at least 20 to 30 minutes, based on my previous experience with them. And they definitely would've not come back out that same day. Secondly, I just want to say how grateful that I am to have found a company that actually cares about their customers. And on top of all that, the value is even better than what I was paying before with WM. I am truly impressed with this company. You can really tell that they all take pride in what they do and that's hard to find these days. I would definitely recommend them to anyone who is looking for a new waste management service! I would give them 10 out of 5 stars if I could. read more