We were told the cost of install was $198 + 1.99 gallon for new users first time fill up. Day of…read moreinstallation we paid the $198-went online to pay the fill-up and we somehow owed over $900 dollars-I called and was told there were labor fees & other various charges and the $1.99 deal was only good through April-They did adjust the labor charge down -$149 but we still owe much more than quoted-we are in a rural area with little choice-if you have another choice TAKE IT-I'm on my way to post on BBB

Updated review: they no showed on me 5 times in a row. 5 times! I understand that routes can get…read morebusy but at least have some courtesy and call the customer to give them the change plans so they aren't waiting around for a delivery that never arrives. Oh, and when you call to ask for a supervisor they are conveniently on about her line and NEVER CALL YOU BACK. I no longer recommend Suburban, but I will say they are better than Amerigas

Use united propane and gas in dickson. This all propane business could be shut down to improve…read more Terrible service from these people. They lie too.

Never had any major issues with them and they do a great job making sure my tank is topped off…read morebefore I run out. Thank you for the great service!

Visited over 20 campgrounds and this is the best one by far. It has live music every night but what…read moreseparates it from all the others is the generosity and kindness of all the staff. You will not find another campground like it anywhere in the US. Just ask for Gavin. He will do anything for you. Happy Trails

Happy, Friendly always accommodating. Entertainment is enjoyable…read more Breakfast at the market is very good. Pizza after a long drive day very tasty ! One of our best stops !

They pre-charge and then don't deliver unless you call them. The Customer Servicer person answering…read morethe phone has no clue about anything you ask her. I am having them remove the tank and will get another supplier that actually cares about who pays their bills. I gave them 1 Star only because Zero is not an option

Truly happy I made the switch from AmeriGas to MFA. They have been awesome and the manager himself…read moreis awesome. At the time I needed new service and all his guys were busy. He made the trip out himself to set and install the tank. Also love that when I do call the number I get a live person vs a automated system who sends me to a foreign country who really don't care about what you are calling about.

I recommend Henley Propane for all of your propane needs and services. Henley Propane delivers…read morereliable, efficient and professional service. Marcus was extremely helpful and courteous in helping us!

I have a one year rental with Henley and after that I will not use them again nor would recommend…read morethem. We called and spoke with Tabitha about a 120 gallon propane tank. We were told the rental on the tank is $175 and that the propane would be around $340. So total about $515. The day of delivery we paid $670.03. Which was more than we were expecting but we just said it is what it is. Well Friday we got a bill for $192 more dollars. So we called and found out they never charged us for the tank rental plus tax. So the $670 we paid was for $313 in undisclosed fees. So once we figure that out after talking to Brent we're trying to explain that you cannot just not disclose fees and still expect payment. Even if they are mandatory. And he says well Tabitha just answers questions and doesn't give pricing. And the labor we paid already was also for the driver driving to and from my house. Nope that's a service call which we also already paid. Long story short Henleys doesn't disclose their fees and then expects you to still pay more. I wouldn't recommend using them. Brent isn't willing to work with his customers even when they were the one in the wrong.

Can't get a human on phone AI only. Then it refers you to their website which if it had the…read moreinformation I needed I wouldn't have called in the first place. Then, if you need a help person in the department, you find out that there's nobody there tonight they're not staffed. I went across the street to Home Depot and got fine service and bought what I needed. Very disappointing because I prefer to give my money to Lowe's, due to your lack of political involvement but my time also has value.

Why were you closed at 9:00?PM when store hours say 10 PM? Change it on internet!!! Can you imagine…read moresomeone driving all the way over and you weren't open?

HORRIBLE COMPANY! I just filed a complaint with the BBB. I prepaid $237.83 for a delivery of gas on…read more12/22/23 with an arrival date on or before 1/4/24. January 4th came and they had still not delivered it. I called to see where my gas was and they said it would come on January 5th, and it did not. I had to call back on the 5th and it finally came at 9 PM on the 6th. They charge me a $150 for next day delivery because I called to see where my delivery was!?!? I should have received the gas on December 23rd if it was a next day delivery! I did not receive it before the guaranteed date and I did not even receive it next day after I called! I have NO INTENTION of paying this fee, but they will not let me order gas until I do. THIS IS AN ILLEGAL SCAM! I have filed a complaint with the Better Business Bureau.

I ordered gas last week and they were shouting be here Monday or Tuesday and still no propane now…read moremy tank is at 8%. They have taken the money from my account but not delivered my gas! I was on hold for the manager and they hung up before even saying hello!