I have used this cleaner for close to 8 years. They do the clothes okay. But I don't like their business practices. I noticed that when I used the coupon for shirts and cleaning. Discounts are offered for both on the same coupon. They would only give a discount on one if you brought in cleaning and shirts on the same visit. So I split my clothes either shirts or cLeaning to obtain the discounts on both. Extra trips. Then they charge an envelope charge which appears to be a profit center. 3% of your bill. Plus I get taxed on it too. Plus several times discounts have been neglected. In this case I didn't receive the complete advertIsed discount. It should have been -1.80. I looked at my charge ticket and knew the number didn't seem correct. I went back to get the detail ticket charge. Which they seem to neglect unless you ask. If I can avoid it I will not use them anymore. But for me they have beEn convenient. read more

Heritage Cleaners - Cleaning bill and coupon. - Laundry Services Near Me - Franklin, Tennessee

No record of me dropping husbands pants off 615/968-6116. And 968-6115. There was a Asian older guy there took my info said Friday Dec 30 no record Patrick Brandimore two pants one of which is shorts both kakai color . Please find his pants first time there . read more

We fortunately only sent one shirt with their delivery service. It hadn't come back after a week and a half when the cleaners said they would get back to us. We called the next day, and they said a new girl put it under the wrong account but they would take care of it. Still didn't get it back after two weeks. Called again. It was delivered to the wrong place and they were going to get it back. Called again today and they said the shirt is gone. We asked about replacing the shirt and they said they would leave a message with the owner and maybe she would call us back. Avoid this place at all costs! Too bad there's not a zero stars! read more

I recently moved to the area and have used this dry cleaner for 4 weeks. They lost a $250 shirt and would not compensate me for the loss... Not even a free dry cleaning, not a we're very sorry, nothing period. I am switching to a dry cleaner that understands customer service. read more

I dropped off a highly expensive coat on Tuesday for the hem to be taken up about an inch or two to be ready for Sunday. At first she said it will take a week, which I was then prepared to take my coat some place else. The woman (who does the alterations) said, "no, no I'll have it for you Saturday!" I thanked her kindly and left. I show up this morning, Saturday, to pick up my item. As soon as I walk in the door I see it hanging behind the front desk missing 2 of the top buttons. I told the worker that I was here to get the coat, but I asked first why it was missing buttons? She told me to come back Monday, which at that point I became concerned. The buttons were in a bag to the side so she began to sew in front of me, refusing to tell me what happened. Then she couldn't sew the last one because it was broken in two pieces. They had also REMOVED my new tag with the extra buttons and either lost/kept them. I told the worker my mom would pick it up later for me because I had to go to work. The worker said the alterations woman was coming later. They treated my mother terribly. Refused to give her the tag or buttons, saying there weren't any (I've never worn the coat). My mom went to look through the trash when they magically found the tag, but still refused to give the extra buttons! Plus, they "fixed" the coat by taking off one of the large buttons under the collar and moving it to where the other broken one was. To top it all off they used one of the small spares (that they said didn't exist) to replace the one under the collar. It looks odd because the buttons are not the same size now. Terrible, terrible service. Lying to the customer and messing with something that didn't need fixing. My mom also had to argue with them to get the broken one, which was even more broken than it was in the morning. Do not go here. I understand mistakes happen, but this was unacceptable. read more

My wife and I switched to Heritage cleaners two years ago. First, they do their job! Very good work, the best I've had in the 8-9 cleaners I've used through the years. Everybody makes mistakes, but in two years there hasn't been even one problem! Secondly, the workers are very friendly and nice. 5 stars without hesitation. Try them, you'll see! read more

I was using this dry cleaner because it was within walking distance of the office but the convenience is not enough to make up for the poor service. My husbands suits come home with holes from chemical burns, they once tried to charger twice for the same repair (wasn't done correctly the first time) and today she wouldn't throw away the plastic bag I brought the clothes in, directed me to the garbage can on the sidewalk a few doors down. Really! read more