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    Elegant Cleaners

    5.0 (2 reviews)

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    Best Cleaners

    Best Cleaners

    (3 reviews)

    If I could give a No Star rating, I would…read more I have been using this "Best" Cleaners for over three years now for both dry cleaning and laundering my work dress shirts. A month ago, I took a near new Canali sport coat in for dry cleaning. When I unwrapped it from the plastic wrap to wear it for the first time since cleaning, I discovered that they had torn the lining 360 degrees around the cuff in the right sleeve. So, I went to the location, showed it to the counter attendant and asked that I be reimbursed for the dry cleaning. She found my record in their system and then called her manager. The manager told me she had to see it. So, I offered to take a photo and text it to her or show her using FaceTime. She then said she needed to see it in person and asked that I give it to the attendant. I asked if the attendant's word wasn't good enough. She reiterated that she needed to see it in person. I told her that she had already taken my money and in return damaged my coat, and that now she was wasting my time. She said they had alterations staff. I told her I was going to use a professional tailor. I grabbed my coat, thanked the counter attendant (who was still on the phone with the manager) for trying and said as I left, "You just lost a customer."

    This was my first time to use this cleaner. When I dropped off a suit jacket the lady who took my…read morejacket and info was very nice and seemed very professional. Great experience. However, when picking up the suit jacket the experience was completely different with a different person. The minor dirt stain on the jacket was still visible. The employee didn't care to mention they weren't able to get the stain out or even seem to care. I asked if it was common for simple stains to not be removed (since their sole business model is to clean stains) and she replied with "I don't know anything about that. All I do is collect garments and payment" and then sat that like I was the dumb one. She didn't offer any solutions to the issue her employer created and STILL charged me. I understand being charged for a service provided but if you do not live up to what your claim to represent, you should offer solutions. Needless to say I will not be returning and will do my best to get the word out about this horrible experience. Lucky for me there are several Dry Cleaners in the area.

    Elegant Cleaners - laundryservices - Updated May 2026

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