Heritage Bank is an absolute nightmare to deal with, and they have been since 2018, when I was…read moreforced to carry an HSA account with them due to the choice of my former employer. After leaving this employer last year, Heritage Bank has refused to return the funds in the account or to close it despite repeated requests. They also will not transfer the funds despite my following their lengthy process to verify my external banking information. Not only will they not close the account, but they stated they will only transfer my funds to another Heritage Bank account! I have no such account because I prefer a functional institution with decent customer service. If you have a choice and are not stuck with them due to an employer, don't do it! There are many fine local credit unions in the area who will not make life miserable.

These ladies here at this branch are great. I go in to cash my paycheck there & they are some of…read morethe most friendly people I've dealt with. I'm not an account holder so I can speak on that side of things, but I would open an account here if my husband was going to be stationed here longer!

this place gets a negative 5 stars, don't ever get a loan from these people, complete rip off. i…read morerepeat do not get a loan, i had a great credit score once before above 720,these people enjoy ruining lives. some how it sounds to good to be true. i was looking for a great loan in 2018 i thought at the time the rates were low but some how these people got me in a 36% loan. do the math $221.00 a month from april 18 to now i should almost be done with this loan, they said i still owe another $4,200. they are doing fraud and they should go to jail for what they are doing

The process of getting a loan was easy, almost too easy... I'm not saying DONT get a loan from here…read morehowever I am saying " DONT " get the HOME AND AUTO SECURITY PLAN. This is a extra fee added into your loan and it is not at all worth it!!!! It's is extremly expensive and I have never been able to get any assistance in a timely matter. Yesterday I called road side assistance yesterday @ 7:37pm because I locked the keys in the car. I submitted a request online. I never heard back from anybody for two hours so I called the number was on hold for 45 minutes and when I finally got through to somebody they still didn't have anybody to come help me they weren't sure how long the wait would be. At 3:03am the next morning I get a text message from "Cindy" asking if I still needed assistance.... That's 8 hours after I requested help. "8" HOURS??? However I was sleeping at that point. I'm sure the loan agent gets a bonus for signing innocent people up for this ridiculous service.

So this review is two part. Most importantly though the Community relations person Richard is an…read moreabsolute rock star! First part is about the business itself. Pretty straight forward. I have a auto loan with them. My rate is much lower than the others at the time of getting quotes. Have had zero issues with them. Been overall an easy place to work with. Second part is the people behind this credit union. I used to think the days of local business reaching out into the community was a thing of the past and long gone. Richard though proved that so wrong. He heard our local 11s volleyball club PSVBA, were looking for some support in getting our kiddos to Nationals (which is another story all together, first year these girls have all played together. Such an accomplishment already) anyway... Richard stepped up the branch Manager at this location also stepped up. They not only offered up a great location for a car wash fundraiser, Richard involved other local business like Walmart which donated a ton of supplies. On top of this Richard and some of the branch employees like the branch Manager came out and cleaned cars with us! Truly this credit union has earned not just a customer but a big fan of Richard and Tapco as a whole for life! If I could this would be the one 6 star review I would give!

Great service, efficient, professional and friendly, accounts person explained advantages of each…read moreoption I was interested in opening. When I go in they ask for ID which I appreciate, every teller I have talked with has mirrored the professional and friendly manner of the person who helped me initially.

This location has terrible customer service if you are a merchant. They will refuse basic merchant…read moreservice like bundling your your bills that you get for change, or flat out refusing to get you change. They will pick and choose what policies they want to follow. There are some nice tellers they have employed but by far Lisa provides the worst customer service. It's to the point where I'm in the process of convincing my company to bank elsewhere where they treat merchants like customers!

Ai Kim mendoza did a fantastic job handelng my questions, comments and concerns. She helped me open…read morea business account and update a different business account. Also handled my objections very well. I will be using her again as she left a very professional impression with me. I highly recommend her and this branch.

The best bank I have dealt with! I wish they had branches in more areas. Very personal service. The…read morebranch manager at Edgewood is quick to alert you if there is suspicious activity on any of your . Helping me to feel safe that my money is secure. Very helpful with ideas and information regarding anything financial. very , community oriented.

Great location. Nice tellers. Good experience compared to the "big banks" with an unrushed personal…read moretouch.

When I moved to the small town of Sequim 22 years ago, my neighbor told me about Sound Bank. She…read moretold me to go in and introduce myself to the manager, and everything else would fall into place. I did that, and my neighbor was right. The manager invited me to a community event, and that was the start of my social circle in Sequim. She also set up my accounts and introduced me to the staff. When my daughter decided to move here ten years later, I gave her the same advice my neighbor had given me. She was approved for her home mortgage in no time and is still a loyal customer. In fact, many people here in Sequim have had a similar experience: a second branch has opened here. Much credit has to be given to that manager, but the new manager is cut from the same cloth. On my second visit to the bank, the teller knew my name, and so have the tellers hired more recently, and I'm by no means a big depositor; I'm just an old, retired man living on his Social Security. I will always recommend this bank over any other bank in Washington. If you happen to live in a town lucky enough to have a Sound Community Bank branch office, you should try it and see what I mean.

I love this Bank. The tellers are personable and kind, they actually get to know you and your name,…read moreand they actually pay attention to what you need and what you want. I have done business banking with Sound Community Bank since 2013 when I founded a small Brewery in Tacoma. Sound has given me not only a lot of opportunities that would otherwise not be afforded a brand new small business such as a Capital Equipment loan at relatively favorable rates, but has also created tremendous networking opportunities with other local businesses. Our accountant for example is someone who was introduced to us by staff at Sound Community Bank, and he is a rockstar. This bank is about relationships and connections. If you want to bank just to have a place to keep your money, there are other banks that have more branches and more ubiquity. But if you want to bank and have a relationship, Sound Community Bank is completely outstanding.

Exceptional service. Very friendly and knowledgeable. We were not rushed and all of our concerns…read moreand questions regarding trust and estate accounts were addressed. Would highly recommend.

I had the pleasure of meeting Abraham ("Abe") this afternoon at BECU while I was opening an…read moreaccount. He was so friendly, knowledgeable and patient and gave great explanations of what was asked of me and what BECU was going to provide for me. I was very impressed not only with what BECU provides for its members, but specifically how professional and kind Abe was. I'm very happy to be a member of BECU.

This is a review of the mortgage division, in particular, Kameron Wagar. Absolute rock star…read moreservice with a somewhat complicated sale. Kameron referred me to an insurance person when our insurance company clammed up. We previously had a mortgage with them and regretted leaving. Thankful to be back with them for our vacation home!

Lies lies lies!!!!! If i could give a negative i would!!! Nothing like how it was when the bank…read morefirst opened. They tell me they are closing my account...fine i will take my business elsewhere. Then guarentee me that my rent and insurance were going to clear i mean i only had 3000 in the bank so why not right? Spoke to 3 different people and 2 different branches and got told the same. Come 2 days later and guess what my rent was returned and so was my car insurance! NICE! Called back and all i got was umm we are not sure what happened. BS of a bank...its a shame they call themselves a bank!!! Take your money elsewhere this place will eat it and say they are not sure what happened...