It actually deserves no stars...... I have (it will be "had" as of next week) two accounts there…read moreand financed a car through them (which was a huge mistake).They messed up the car loan from day one!!!! I took out a five year loan and had it paid off in two and half years. I have excellent credit but they were horrible when it came to managing my accounts. Please do yourself a favor and go anywhere else.... can't wait to get all my money out of there!!!

I made a call to USBANK on 07/10/22 to arrange a Sweepstakes winnings for myself to be notorized. I…read moreattended the notary appointment having a time limit to claim my winnings and I was refused service when I got there she said no that it looked fraudulent and she don't want notorized the affidavit that's what it was just a release of my identity and address also a us citizen my social security number. well just to let your bank know I went to wells fargo as nd and there my bank now with my $20.000.000 000 winnings your loss zero from me

i had a certain amount of money left in my savings account to last for two weeks and this stupid…read morebank took out every dime accept 20.78 and told me they sent a letter in the mail ??????? called twice to 800 idc bank and got nowhere at all. told them after the 19th of this month I AM CLOSING MY ACCOUNT they charge me every month 5.00 even though i get two direct deposits 3 times a month. our money into my savings account without telling me why there doing it THIS BANK SUCKS

Came in on a Tuesday afternoon and tried opening up my first bank account at Wells Fargo. They…read moreweren't busy at all and yet I still had to wait about 35 minutes for some help until I decided to leave . Not sure if all of their locations are like this but I definitely won't be coming back to this one.

I was a long time customer but after yet another fraud breech and f customer service attention…read moreimmediately I was forced to finally close this account after 13 years. I have given them chance after chance and now it's on to another. I'm thinking I'll stay away from these big nat'l bullies that would rather transfer you or put you on hold than take care of business!

Stopped by on Friday afternoon 9/25 to get a document notarized. I checked in with the teller and…read morewas asked to have a seat. I waited for 20 minutes with bank staff walking back and forth. Eventually left to get back to work. Poor customer service.

Wow! Good luck trying to get the phone number for this branch. So far, everything about my…read moreexperience online trying to get basic information is screaming, "Stay away." It has been three hours, and I am no closer to finding out if Gesa is a good place to refinance a mortgage than when I first started. Their website is useless; the automated phone tree won't let you speak to a banker; and you can't call the branch directly. Oh well, I guess I'll try Harborstone.

OMG! IF MCDONALD'S HAD A MICRO BANK BRANCH, IT WOULD BE CALLED GESA CREDIT UNION!…read more OMG! Gesa is a small kiosk at Safeway, in Puyallup, WA. If you want more than a small amount, they have to call the main office. They are rude. If you want to do anything more than a simple transaction, you have to talk to a tele teller on a zoom. They stare you down if you want to do something "complicated" like sending a wire transfer You are quizzed. Literally. They stare you down, assuming you are a scammer. Then they call the "fraud department" to check on you. They whisper into the phone while you are sitting there. They ASSUME you are trying to rip them off. They close your account if there is a whisper of a question. IF you don't pass, they hand you a check that you can't easily. You have to wait a week or two and "Order" your money from the main office in South Center, in Tukwila.

This location is great. Friendly and fast service. Amber and Nikki helped me refi my truck which…read morewas an easy and painless process. I also was eligible for a solid promotion and got a lower interest rate. I would certainly recommend this location over the others I have been to.

Sound Credit Union has been my only bank since I was 16. My dad was a longtime member and helped me…read moreset up my account, and I've just never left! This location is the closest one to me and I've been a couple of times. Once to go in and print a new debit card which I was able to get immediately with no problems, and once to go through the drive through. Both times I had great service from the tellers. I have three young kids so the idea of having to physically GO INTO the bank is enough to make my skin crawl, so I definitely appreciate being able to go through the drive through for simple tasks/transactions. Another feature that I appreciate about Sound is that they are very strict when it comes to fraud and suspicious transactions. So much so, that I have to call them and let them know whenever I am booking an Airbnb (apparently they see a lot of fraud/scams happening with people booking rental houses) and if I don't give them a heads up, the transaction is denied. Over the years I can't even tell you how many security calls I've gotten to ensure charges are mine. Overall have been super happy with my decision to stay with Sound and not sure if I'll ever make the jump to another bank!

When I found a better rate and had to pull alot of money out of Heritage in Sumner, WA., Kevin was…read morehelpful every step of the way even though my business was going somewhere else. He never lied or tried desperately to get me to stay - his interest was genuinely my best interest and I find that very rare. In a Willy Wonka kind of way, we worked something out and I ended up staying at Heritage because they gave back the Everlasting Gobstopper instead of selling it to Slugworth. Honor is more valuable than gold.

Some employees are lazy/unprofessional and don't offer to help customers waiting in line when…read moreclearly they are available. Its unfortunate because the demeanor and friendliness of 1or 2 of the employees here is outstanding. Probably should look into who the customer service skills of your future staff.

Great location, Great customer service, all of the staff was really nice and helpful.read more

Horrible! Auburn WA location. 03/2023 Due to a very…read moredisrespectful and cranky S well mentally unbalanced customer, I felt very uncomfortable and hid behind a pillar. The woman got out of line and got up in my face, I told her to get away from me. The office manager, ( supposedly) came up and started yelling at me. Would not let me speak or explain what had just occurred. I kept getting kept getting lectured. Then she told the security guard in me? All the whole never addressing the very aggressive instigator. A man whom had encountered the obnoxious woman spoke up for me. She had been extremely rude and agressive towards him as well. We spoke outside the bank and he gave me his information. As I filed multiple complaints from HR to other channels offered .A manager should be able to LISTEN and deescalate a multitude of situations. When i expressed she was not listening and was making it worse, she stomped away and ran to the security guard like a Little kid. I had. I am closing my account today.

Great location. Nice tellers. Good experience compared to the "big banks" with an unrushed personal…read moretouch.

We love this small-town bank. They can be trusted and are reliable. If you go on-line you can…read moresign up for all kinds of notifications to protect your funds. The tellers are as nice as you are to them. If you're congenial and reasonable they are too! Dealing with people all day requires a special skill set.

I can't believe that anyone would bank outside of BECU. There is much to say about the great…read moreservice and awesome services provided to members, but what has made me a loyal BECU customer is the feeling of individual recognition and support. Customer service is top notch, if you need to dispute something with a vendor- BECU has your back 100%. I just love this banking institution. Thank you BECU for your service and friendly manner,

BECU used to care about their members. Now they have no compassion. I will be finding a new bank…read more You have locked my funds and made me unable to use my funds for the last time. They treat everyone like crooks and I have never done anything to steal from anyone. Unacceptable.