It actually deserves no stars...... I have (it will be "had" as of next week) two accounts there…read moreand financed a car through them (which was a huge mistake).They messed up the car loan from day one!!!! I took out a five year loan and had it paid off in two and half years. I have excellent credit but they were horrible when it came to managing my accounts. Please do yourself a favor and go anywhere else.... can't wait to get all my money out of there!!!

I made a call to USBANK on 07/10/22 to arrange a Sweepstakes winnings for myself to be notorized. I…read moreattended the notary appointment having a time limit to claim my winnings and I was refused service when I got there she said no that it looked fraudulent and she don't want notorized the affidavit that's what it was just a release of my identity and address also a us citizen my social security number. well just to let your bank know I went to wells fargo as nd and there my bank now with my $20.000.000 000 winnings your loss zero from me

i had a certain amount of money left in my savings account to last for two weeks and this stupid…read morebank took out every dime accept 20.78 and told me they sent a letter in the mail ??????? called twice to 800 idc bank and got nowhere at all. told them after the 19th of this month I AM CLOSING MY ACCOUNT they charge me every month 5.00 even though i get two direct deposits 3 times a month. our money into my savings account without telling me why there doing it THIS BANK SUCKS

Came in on a Tuesday afternoon and tried opening up my first bank account at Wells Fargo. They…read moreweren't busy at all and yet I still had to wait about 35 minutes for some help until I decided to leave . Not sure if all of their locations are like this but I definitely won't be coming back to this one.

I was a long time customer but after yet another fraud breech and f customer service attention…read moreimmediately I was forced to finally close this account after 13 years. I have given them chance after chance and now it's on to another. I'm thinking I'll stay away from these big nat'l bullies that would rather transfer you or put you on hold than take care of business!

Stopped by on Friday afternoon 9/25 to get a document notarized. I checked in with the teller and…read morewas asked to have a seat. I waited for 20 minutes with bank staff walking back and forth. Eventually left to get back to work. Poor customer service.

Wow! Good luck trying to get the phone number for this branch. So far, everything about my…read moreexperience online trying to get basic information is screaming, "Stay away." It has been three hours, and I am no closer to finding out if Gesa is a good place to refinance a mortgage than when I first started. Their website is useless; the automated phone tree won't let you speak to a banker; and you can't call the branch directly. Oh well, I guess I'll try Harborstone.

OMG! IF MCDONALD'S HAD A MICRO BANK BRANCH, IT WOULD BE CALLED GESA CREDIT UNION!…read more OMG! Gesa is a small kiosk at Safeway, in Puyallup, WA. If you want more than a small amount, they have to call the main office. They are rude. If you want to do anything more than a simple transaction, you have to talk to a tele teller on a zoom. They stare you down if you want to do something "complicated" like sending a wire transfer You are quizzed. Literally. They stare you down, assuming you are a scammer. Then they call the "fraud department" to check on you. They whisper into the phone while you are sitting there. They ASSUME you are trying to rip them off. They close your account if there is a whisper of a question. IF you don't pass, they hand you a check that you can't easily. You have to wait a week or two and "Order" your money from the main office in South Center, in Tukwila.

This location is great. Friendly and fast service. Amber and Nikki helped me refi my truck which…read morewas an easy and painless process. I also was eligible for a solid promotion and got a lower interest rate. I would certainly recommend this location over the others I have been to.

Sound Credit Union has been my only bank since I was 16. My dad was a longtime member and helped me…read moreset up my account, and I've just never left! This location is the closest one to me and I've been a couple of times. Once to go in and print a new debit card which I was able to get immediately with no problems, and once to go through the drive through. Both times I had great service from the tellers. I have three young kids so the idea of having to physically GO INTO the bank is enough to make my skin crawl, so I definitely appreciate being able to go through the drive through for simple tasks/transactions. Another feature that I appreciate about Sound is that they are very strict when it comes to fraud and suspicious transactions. So much so, that I have to call them and let them know whenever I am booking an Airbnb (apparently they see a lot of fraud/scams happening with people booking rental houses) and if I don't give them a heads up, the transaction is denied. Over the years I can't even tell you how many security calls I've gotten to ensure charges are mine. Overall have been super happy with my decision to stay with Sound and not sure if I'll ever make the jump to another bank!

When I found a better rate and had to pull alot of money out of Heritage in Sumner, WA., Kevin was…read morehelpful every step of the way even though my business was going somewhere else. He never lied or tried desperately to get me to stay - his interest was genuinely my best interest and I find that very rare. In a Willy Wonka kind of way, we worked something out and I ended up staying at Heritage because they gave back the Everlasting Gobstopper instead of selling it to Slugworth. Honor is more valuable than gold.

Some employees are lazy/unprofessional and don't offer to help customers waiting in line when…read moreclearly they are available. Its unfortunate because the demeanor and friendliness of 1or 2 of the employees here is outstanding. Probably should look into who the customer service skills of your future staff.

Lisa Croppi is excellent Banker, helped me to change my business accounts to LLC and added saving…read moreto my personal account. Very professional and acknowledged. Highly recommended to make appointments with her. (Don't know about other people who works here yet, we just moved to this area). Love Chase bank, been with Chase for many years. Cones: AC is way to cold here.

Great location, Great customer service, all of the staff was really nice and helpful.read more

The best bank I have dealt with! I wish they had branches in more areas. Very personal service. The…read morebranch manager at Edgewood is quick to alert you if there is suspicious activity on any of your . Helping me to feel safe that my money is secure. Very helpful with ideas and information regarding anything financial. very , community oriented.

Great location. Nice tellers. Good experience compared to the "big banks" with an unrushed personal…read moretouch.

BECU used to care about their members. Now they have no compassion. I will be finding a new bank…read more You have locked my funds and made me unable to use my funds for the last time. They treat everyone like crooks and I have never done anything to steal from anyone. Unacceptable.

it used to be the best... then they 'offshored' telephone support and it has become beyond…read morehorrible. the "agents", from third world countries, speak horrible english and are difficult to understand. they are also highly uncooperative! i've noticed in recent yours, their fraud protection has become very troublesome... while i do appreciate fraud protection, it too is beyond absurd. they will cancel your card if a 'fraudulent' charge is detected, sometimes leaving you stranded!! if you're lucky, you'll get a phone call, otherwise, you won't find out until you try to use the card and it's declined! whether you call them, or they call you, the agent starts blabbering off charges from your statement. if you don't recognize the charge, instead of blocking that vendor, they immediately cancel your card. as a result, i've been through five credit card numbers in the past two years, which makes it a big pain if you are using it to pay for subscriptions! to add insult to injury, they will not rush ship a replacement card, so you are away from home, you are screwed for several weeks until your card shows up they did this to me while i was on vacation, i told them: "i am on vacation and have no way to verify this until i get home... i still need to use this card to pay for vacation expenses. please block that suspicious charge without canceling my card, and i will confirm the charge when i get home." the automaton on the other end told me: "we can't do that, your account will be blocked until you confirm this charge", so either way, you won't have access to your account! when i asked if they could do an emergency card issue (as many good card companies do). they will say that "we can not do that. you will receive your new card in 2 weeks." they don't give a damn that they've left you stranded in the middle of nowhere! i have several other credit cards, and none of them have pulled this crap. i think that i've had two that actually canceled a card due to a fraudulent charge. one other problem: there is no way to make a payment to a becu credit card from any other financial institution, so if have other accounts, you have to deposit the money into your becu checking account before you can pay your credit card bill! it has gotten to the point where i can not trust becu when i am traveling because i don't want to be stranded!! i am in the process of starting my own business and would have gone right to becu, but due to recent experiences, i'm going to look elsewhere! i can't afford to be left stranded!