The worst bank I have ever dealt with. Had been a happy Columbia Bank customer since they came…read moreinto existence. The takeover by Umpqua is a disaster. They actually lost my money and have no explanation. Several hundred dollars. Two months later, its still lost. In a separate matter, they actually declined a direct deposit that Columbia had been processing for years. I gave up trying to fix it. Seamless transition ? That's a joke. My home branch in Puyallup wont help, so contacted HQ. Three weeks have passed, no response. Ive opened up an account at a competitors bank and will transition my business there. Will take time, will be a hassle, but I doubt they will lose, or steal my deposits. Stay far far away from Umpqua.

Laverne is my favorite! She seems to be the only one that has remained with all the staff changes…read moreand always takes care of my banking needs. The other gals are friendly too. I enjoy going through drive through, they are quick to do my transaction and there is never a wait time.

In my line of work, I have had the pleasure of working with new residents who are being relocated…read moreto Washington by their employers. I've worked with politicians, attorneys, doctors, & professional athletes. When moving to a new area, it's usually asked where the best everything is. BECU was always on the top of that list. In the last 5 years, it's gone down ASTRONOMICALLY. I haven't recommended this bank for over a year. I have only had to come to the branch and speak to a consultant 10x in the last 5 years and every encounter has been absolutely terrible. This most recent has me ready to cancel my account and find a better credit union. After waiting for 9 mins, I approached this young lady at 10:39am to inform her that we had a 10:30am appt. She rudely tells me "have a seat, someone we'll be with me shortly".... The phrase "Its not what you say, but how you say it" applies here. Then to top it all off, I was her for an Auto Loan signing that should've took 20 mins max and it ended up being an hour and 10 mins For an entry-level employee to feel this comfortable speaking this rudely to her customers, it tells me this behavior is accepted at the leadership level. I see entirely too many Member Consultants at BECU who are rude and don't put the member 1st.

Absolutely worst loan servicing and payment processing of any banking institution I have ever dealt…read morewith. Branches are not equipped to service the customer as a result of internal policies. I have never experienced or heard of loan payment processing as ridiculous as BECU.

This is only a review on the tellers. My experience with the bankers was awful so this is not a…read morereflection on them. Especially the lady with short hair. Ashley the teller at this location has helped me on NUMEROUS occasions with multiple silly and hard questions. She is very very professional. She listens. I came in very frustrated and had a tone and she was patient with me and got to the bottom of what was going on. I admit that i probably was the most difficult customer they had dealt with all year...but she didn't make me feel bad. She was soooo professional. Truly appreciate how well she took care of my need. I have come back just to see her for other issues and no matter the day have left with my to-do list taken care of.

Seriously had 60 bucks in checking now only 4 dollars really nice how there is a fee for keeping…read moremoney in this bank is the worst feel like my money was stolen closing my account immediately unhappy customer for life will not recommend this bank to any one

Chase is the worst corporation I've ever encountered. Their customer service in the face of a…read morefamily tragedy has deterred me from ever becoming a customer and I will recommend to anyone who will listen to avoid them at all costs.

Bit of backstory - I never had Chase Bank before moving here to Washington. I have had the same…read moresmall chain bank back in Michigan that I have had the last 30 years (my entire life) and the same credit union I had been a member of for 10 years. I was SUPER nervous about signing up for a big-name bank like Chase, but because my bank and credit union didn't have branches here, I also didn't want to pay mega service charges every time I needed cash. I signed up online and I'll be honest - Things did NOT start well. I got to Washington and immediately needed to deposit a check but when I came into this branch, they had no record of my account (although I had already deposited $200.00 online so I'd have a bit waiting for me). Turns out it was my own darn fault - I was supposed to bring my drivers licence into a local branch within a week of signing up and when I didn't, they put my account on "hold". Thankfully, the ladies here were ABSOLUTELY wonderful and came up with solutions for me to be able to quickly deposit my check, pay my rent right away, and get me set up properly. I have nothing but good things to say about them - I've run into a few issues since then but I always go into this branch and they take care of me.

They treat me with respect and talk to me professionally. They are knowledgeable and helpful…read more KitsapCU truly have my best interest at heart. Best experience ever, Thank you!

My car dealership put me on this credit union. I don't know why I don't like it. I've been with…read moreGeiser for four years and I don't know why they put me with kids that you were late one day and they charge you a fee. I will not be returning to kits at once. This loan is completely over and I cannot wait. I hate Kitsap. I hate to say I hate Kitsap credit union

Went in today to make a wire transfer. Was a pain in the butt. Noone seems to know what to do. It…read morewas incomplete. I had to go back in and redo it. The branch manager took over with a horrible attitude. Rude, no politeness, no smiles, no apologies, nothing but cold attitude like she was doing me a favor. I've had this account for over 35 years. 1st time I regret it. Not the Global standard of treatment.

I have been dealing with a tumultuous divorce, and of course, some forensic accounting. Anytime…read moresomething interesting happens. They actually are a delight to deal with. I also have had very good encounters at the Renton branch as well. I'm going in this week as I need to handle a couple of issues. One of them is a little more difficult than the other one. It is such a relief to know that both issues will be handled and they'll be handled well. These guys have been amazing and wonderful through a lot of the different things I've gone through and wasn't quite sure what I needed to do next, with my banking, of course. Different than your normal banking. It's just a comfort to know that you can talk to these guys about what you're going through and they will help safeguard your account. I absolutely love the service I get here! I also love that I don't have to worry about it! The unusual thing is there isn't a person you need to go to they're all wonderful. I certainly appreciate that.

So this review is two part. Most importantly though the Community relations person Richard is an…read moreabsolute rock star! First part is about the business itself. Pretty straight forward. I have a auto loan with them. My rate is much lower than the others at the time of getting quotes. Have had zero issues with them. Been overall an easy place to work with. Second part is the people behind this credit union. I used to think the days of local business reaching out into the community was a thing of the past and long gone. Richard though proved that so wrong. He heard our local 11s volleyball club PSVBA, were looking for some support in getting our kiddos to Nationals (which is another story all together, first year these girls have all played together. Such an accomplishment already) anyway... Richard stepped up the branch Manager at this location also stepped up. They not only offered up a great location for a car wash fundraiser, Richard involved other local business like Walmart which donated a ton of supplies. On top of this Richard and some of the branch employees like the branch Manager came out and cleaned cars with us! Truly this credit union has earned not just a customer but a big fan of Richard and Tapco as a whole for life! If I could this would be the one 6 star review I would give!

Great service, efficient, professional and friendly, accounts person explained advantages of each…read moreoption I was interested in opening. When I go in they ask for ID which I appreciate, every teller I have talked with has mirrored the professional and friendly manner of the person who helped me initially.

This is one of the best credit unions in Washington State. The customer service is outstanding, and…read moreevery staff member is friendly, professional, and genuinely helpful. The atmosphere is welcoming, and they make banking a pleasant experience. It's refreshing to do business with an organization that truly values its members and goes above and beyond to provide excellent service. Highly recommended!

I would like to thank you Qualstar Credit Union team for all your help since I am doing business…read morewith you!!!! All these years after I went through of hard times in my life and lost my husband and was trying to keep up with bills and help my daughter graduate I received a lot of financial assistance and support!!!! Thank You Ashley for educating me and helping me to decide what are my best options!!! Also Monica thank you !!!!I'm grateful for Qualstar team!!! Best experience ever !!!!You guys are amazing!!!! Mihaela Balan