Significant loss of care for customers. Came here to deposit 30k cash the first time after arguing…read more77$ online they had been denied as fraud 2x. I was told to go into li branch. I did wait in a long line, saw the manager. Explained my issue. She told me I would be hearing from the bank and updated. It's been 1 week, I'm back, with the cash as a 14 year customer. Can I trust you? I'm skilled over 2x to the manger for walk ins.... Why should I depose and fight for 77$ when I've been a customer this long? Why when BECU is offering $150 right now if I just deposit? It's the point and clearly this business is getting horrible.

I usually avoid this particular location. Some tellers are nice others always seem to be annoyed…read moreand not very pleasant that you're a customer. I went to get a cashiers check yesterday afternoon. Rarely do I need one, I asked the teller (a male Caucasian) to add information on the memo area, and he would not comply, only allowing me to put my apartment #. Very snotty attitude as if I was ignorant for asking such detail. The transaction world as it is today is scary enough with all the scams, I wanted what I wanted and his power of authority was rude and not his best service.

This is to shout out personal banker Kyle Allen! Got us in last min as walk ins, & he was so…read moreprofessional & a great help to us! Helped us save money on our monthly maintence fees & made everything quick and easy! Really enjoyed working with him!

If there were zero stars it would be more than appropriate. I am pretty sure the gal that I worked…read morewith was the manager. I have never met a more unprofessional and condescending human in my life. Because a) I was in a hurry to open a simple account due to other appointment times and b) I was not in a chipper enough mood for her liking .... she said to me multiple times I should not open an account there. I should have taken her word for it. She wasted 40 minutes of my time while I answered all of the questions that are apparently REQUIRED to open an account. Ex) Do you have a will? Do you have a retirement account? How many credit cards do you have? Do you have a mortgage? Who services your mortgage? How much do you owe on your mortgage. What a shit show. She continued to preach to me that I need to be in a better mood so we can build our great relationship. I told her my mood and being in a hurry has nothing to do with her and the best thing she could do is to allow me to sign my paperwork so I can finish this process. She folded her hands again and said well Miss Lauren your mood. Omfg lady ... I said you repeating yourself and preaching to me is not helping. She could not help herself and kept going. I grabbed my ID. Told her to shred all my info that I would Never ever ever have an account with them again. #worstserviceever #unprofessional #disgusted

So this review is two part. Most importantly though the Community relations person Richard is an…read moreabsolute rock star! First part is about the business itself. Pretty straight forward. I have a auto loan with them. My rate is much lower than the others at the time of getting quotes. Have had zero issues with them. Been overall an easy place to work with. Second part is the people behind this credit union. I used to think the days of local business reaching out into the community was a thing of the past and long gone. Richard though proved that so wrong. He heard our local 11s volleyball club PSVBA, were looking for some support in getting our kiddos to Nationals (which is another story all together, first year these girls have all played together. Such an accomplishment already) anyway... Richard stepped up the branch Manager at this location also stepped up. They not only offered up a great location for a car wash fundraiser, Richard involved other local business like Walmart which donated a ton of supplies. On top of this Richard and some of the branch employees like the branch Manager came out and cleaned cars with us! Truly this credit union has earned not just a customer but a big fan of Richard and Tapco as a whole for life! If I could this would be the one 6 star review I would give!

Great service, efficient, professional and friendly, accounts person explained advantages of each…read moreoption I was interested in opening. When I go in they ask for ID which I appreciate, every teller I have talked with has mirrored the professional and friendly manner of the person who helped me initially.

In my business I go to the bank often. This bank is hands down my favorite one I've ever done…read morebusiness with! They are dialed in with the business/ professional side and so friendly too. Always going the extra mile with a smile! I would highly recommend

One of the best locations!! I've been a member with timberland for more than two years , I am…read moreextremely satisfied. Every time I go into this location, All ladies are very greeting and welcoming. when entering all staff members are very kind and respectful towards costumers. Fast and reliable service!! I love how welcoming and warm their working environment is Thank You to all nice caring staff !!

Customer Service goes way above and beyond. They are always kind and helpful when you come in, you…read morefeel like you're the only one that's been there all day. They treat you like family, most of the time they even remember your name. I've been with Twinstar for over 10 years and I will never go to another bank.

This is the biggest SCAM ever committed against a consumer. I use the term consumer because I have…read moreNEVER been a customer of TWINSTAR. They have placed erroneous remarks on my credit report for 4 years even though I have never had an account with Twinstar. Now they are trying to collect on a loan that never... NEVER existed. It was never issued. There was never a loan application. There were never funds distributed. There was never a payment made on this fictitious loan. Only inaccurate reporting to the credit bureaus. This is absolutely insane. DO NOT TRUST THIS COMPANY!!! You cannot believe how time consuming and expensive it is to fight this type of thing. It is a crazy surreal experience which makes you realize how little control you have regarding your personal information in the information age.

I've been with the Columbia Bank on 9th Ave S. in Federal Way for around 10 years. Lately I've had…read moreSO MANY ISSUES with my online banking I went in for help sorting it out. But first, in July, I asked how much a Cashier's Check would cost and was told it was free as long as I was a member. And it was. Yesterday [9/10], I was told the fee was $10, adding it has NEVER been free! !?!? Trouble is I was $4 short and I DESPERATELY needed that Check. Already frustrated with my account, I started to bawl. The Agent, ice cold and indifferent, didn't offer me any tissues and I didn't dare ask for any. Next, I explained a FEW of the issues I was having with my account, mentioning an Agent on the phone had said she found a "glitch"---her word---although she didn't offer to have IT fix it. THIS Agent said there was NO glitch. !?!? Getting up to leave I calmly mentioned I was going to switch to Key Bank. "That's fine!" she said chirpily, making ZERO effort to change my mind. Instead, figuratively speaking, she handed me my hat and told me not to let the door hit me on my way out. I was surprised it didn't...

Great Service, Friendly, Safe and Convenient in The Northwest…read more Region Federal Way Washington

When I moved to the small town of Sequim 22 years ago, my neighbor told me about Sound Bank. She…read moretold me to go in and introduce myself to the manager, and everything else would fall into place. I did that, and my neighbor was right. The manager invited me to a community event, and that was the start of my social circle in Sequim. She also set up my accounts and introduced me to the staff. When my daughter decided to move here ten years later, I gave her the same advice my neighbor had given me. She was approved for her home mortgage in no time and is still a loyal customer. In fact, many people here in Sequim have had a similar experience: a second branch has opened here. Much credit has to be given to that manager, but the new manager is cut from the same cloth. On my second visit to the bank, the teller knew my name, and so have the tellers hired more recently, and I'm by no means a big depositor; I'm just an old, retired man living on his Social Security. I will always recommend this bank over any other bank in Washington. If you happen to live in a town lucky enough to have a Sound Community Bank branch office, you should try it and see what I mean.

I love this Bank. The tellers are personable and kind, they actually get to know you and your name,…read moreand they actually pay attention to what you need and what you want. I have done business banking with Sound Community Bank since 2013 when I founded a small Brewery in Tacoma. Sound has given me not only a lot of opportunities that would otherwise not be afforded a brand new small business such as a Capital Equipment loan at relatively favorable rates, but has also created tremendous networking opportunities with other local businesses. Our accountant for example is someone who was introduced to us by staff at Sound Community Bank, and he is a rockstar. This bank is about relationships and connections. If you want to bank just to have a place to keep your money, there are other banks that have more branches and more ubiquity. But if you want to bank and have a relationship, Sound Community Bank is completely outstanding.

Mrs.My Asian lady was horrible don't recommend I told her to call my employer and she wanted to…read moreargue for 30-45 minutes and then my employers office closed and it was a whole waste of time rather than her listeNing to proper instruction

Gary was super nice when I went in for a money order. I didn't know I need cash and he was so…read morehelpful. I'll totally go back again!