I have needed to use this WF branch twice, both times they failed. 1. I needed a cashiers check and…read moretheir printer was broken. 2. I needed to get my own cash out the ATM at 6:30am on a Friday and their ATM machine would not dispense the money they hold on my behalf. Seriously consider taking your business to other banks.

The service here is second to none! Wells Fargo is a big corporation with lots of options to help…read moreyou succeed financially , but this building and these people make you feel like you are a individual person. Big Bank , with small town values , they truly care ! And man does that Service Manager Angelina totally ROCK !

Spent over an hour calling both customer service phone numbers stated on the website and following…read moreauto instructions. When selecting ANY options ...IT DOES NOT WORK - AUTO VOICE SAYS UNABLE TO DETERMINE REASON FOR THE CALL THEN END THE CALL! WHAT THE FLYING F**CK IS THIS!!. I've been a member for 10 years AND have always been able to get through to an agent.

Issues I've had with BECU over the years: despite paying all my BECU mortgages on time, finding out…read morethey WEREN'T PAYING MY HOMEOWNERS INSURANCE FOR YEARS and we only found out when we were trying to sell our home. While going through a divorce, I took my ex's name off all my accounts... but, the manager failed to follow through, so my ex was able to steal $10k from an account he'd been left able to access, despite being assured this wasn't possible. Consistently being locked out of my own accounts during large remodels (where paying the contractors and vendors was imperative) or WHILE OUT OF THE COUNTRY, leaving me without any money over weekends, even though I'd put travel alerts on the accounts. Being treated so disrespectfully while doing simple transaction, at the University Place location, other customers complained on my behalf. Multiple other issues.

Every single time I've been here over the last 10+ years of service the tellers and staff have gone…read moreabove and beyond to make sure all my needs have been met and more importantly, made sure I felt okay. Highly recommend trusting this bank.

I give zero stars. This is the second time in a row the drive thru was closed. So I have to get out…read moreof the car ,go in and find a long line with one damn teller working and the manager not doing anything at all! Zero customer service so zero stars. I deposit a rent check into the landlords account otherwise I would never go in there at all. Thank god it's not my bank! P.s. I have to click on at least one star in order to post!

The tellers have always been very nice, but if you have questions don't waste your time calling. I…read morejust wanted to see if the new Fredrickson branch cashes savings bonds and I was put into an automated que behind dozen a slow moving callers. I don't understand why I couldn't get a teller direct; the times I have visited there has been no more than one person ahead of me.

I hate this new teller phone system 8/11/2025. I can't get to the information I want without…read moretalking to someone

When I moved to the small town of Sequim 22 years ago, my neighbor told me about Sound Bank. She…read moretold me to go in and introduce myself to the manager, and everything else would fall into place. I did that, and my neighbor was right. The manager invited me to a community event, and that was the start of my social circle in Sequim. She also set up my accounts and introduced me to the staff. When my daughter decided to move here ten years later, I gave her the same advice my neighbor had given me. She was approved for her home mortgage in no time and is still a loyal customer. In fact, many people here in Sequim have had a similar experience: a second branch has opened here. Much credit has to be given to that manager, but the new manager is cut from the same cloth. On my second visit to the bank, the teller knew my name, and so have the tellers hired more recently, and I'm by no means a big depositor; I'm just an old, retired man living on his Social Security. I will always recommend this bank over any other bank in Washington. If you happen to live in a town lucky enough to have a Sound Community Bank branch office, you should try it and see what I mean.

I love this Bank. The tellers are personable and kind, they actually get to know you and your name,…read moreand they actually pay attention to what you need and what you want. I have done business banking with Sound Community Bank since 2013 when I founded a small Brewery in Tacoma. Sound has given me not only a lot of opportunities that would otherwise not be afforded a brand new small business such as a Capital Equipment loan at relatively favorable rates, but has also created tremendous networking opportunities with other local businesses. Our accountant for example is someone who was introduced to us by staff at Sound Community Bank, and he is a rockstar. This bank is about relationships and connections. If you want to bank just to have a place to keep your money, there are other banks that have more branches and more ubiquity. But if you want to bank and have a relationship, Sound Community Bank is completely outstanding.

Do not bank at the Lakewood, WA Bank of America. Shaylene Miranda one of their so-called managers…read moreis terrible. She is extremely condesceding and disrespectful to everyone. I have spoken to several of my colleagues and all of them have left BOA for a local credit union after their personal experience at this branch and more specifically with Shaylene. When I described my encounter with her, they all laughed as they shared similar stories. I have been with BOA since 1997 and am a preferred client; however, the unprofessional manner in which I was dealt with has caused me to choose to bank elsewhere (directly across the street at WSECU. It is clear that BOA does not value its clients, nor does it care that their staff (Shaylene Miranda) treat people in such a callous, disdainful manner. Perhaps, when they continue to have clients pull their money, BOA will make the necessary changes. It is disheartening that this woman can get away with her brazen, contemptuous behaviors. DO BETTER BANK OF AMERICA . . . getting rid of Shaylene Miranda would be a good start!!!

In my experience this is the Worst branch ever. Wait time (for a human encounter) is ridiculous. In…read moreline for anything, and everything, except for the ATMs outside. They have the line barriers (roped off area corrals) that loop around like you'd see at Disneyland. Customer service reps are multitasking, for instance counting dollars while talking to you, and their friendliness is on par with some of the worst customer service I've experienced. It's always a wait, regardless of activity. I have yet to experience a pleasant transaction at this branch. The best they have to offer is ATMs outside.

The service terrible,the guy on desk tell me sit and wait for somebody come to help me.After…read more30min,no body ask me anything,and after that they just say sorry because they close now and i have come back tmr.

Not a lot of employees at the moment.. two up front and one assisting a customer. I need to finally…read morechange my name on a debit and credit card that I've been delaying. They took my name and said to wait... so now I'm waiting as I start a review for this bank. Hopefully... it will not take too long. Uh yea... its taking too long. I have places to be and things to do! I am about to just leave.. and this review would be left with a 1 star...due to lack of service. Okay, they got lucky! The only personal banker working named: Jeff was super friendly and quick about my business. He even upgraded my boring credit card (which I was going to cancel) into a Cash Rewards CC that... I tried switching to... over a year ago. They said it wasn't possible... uh yea. No. It is definitely possible. Thanks Jeff (:

So I paid off a credit card here, they reduced my credit limit to $1500 with an available balance…read moreof $0 and then charged me $24 interest and 7 cash back interest on a credit account that has a $0 balance. Tell me how the hell that works? Garbage bank, will never do business with them again. Don't waste your time here, go anywhere else.

The worst customer service ever, they are so SLOW. Every time I come in the branch whether it's to…read moreask a question or deposit money I need to schedule out 45 min. Zero sense of urgency and it seems like only one person there knows how to do anything. I will likely close my checking account based on the customer service. I am a business professional on the go and this bank is the WORST fit for my fast pace lifestyle.

It is astonishing this bank is still in business. Customer service is so poor, not even Covid-19…read moreexcuses it. I was new in town and needed a bank. Key bank was of course very welcoming, set me up with a checking account, savings and credit card. Well the credit card never did work properly it was continually declined even though there was debt against the card. Stupid. That credit card insisted on my keeping a $500 balance in it and I could never manage to use it. The checking account was even more astonishing. $1 per check. The best/wprst part was when was about to move out of state, the bank could not closer my credit account. I had to call a number to authorise closing (bank would not do this (even though I was there in person) and they kept my money in the account for 30 days before releasing it to me. This was my own money. This is an old timey bank without any kind of progressive thinking or services. Unless you don't mind being unable to access your money and you don't mind a silly interest rate (like less than 1 %) hide your money in the garden and avoid like the plague