Really awesome local bank!! We dumped Bank of America after a large number of disasters with them…read moreand found Washington Federal - literally walking distance from home. It just has a "home town bank" feel to it - the folks that work there (Cherie is our fave :-) that take really good care of their customers. It's a tad more cumbersome in some ways than the "big banks" - they don't have lobby deposit slips for example, and the drive thru can be a tad slower than some other banks - but the friendly helpful attitudes more than make up for any of the very minor inconveniences. Dave & Anne

From the owner: WaFd Bank is located at 4221 Bridgeport Way W, University Place, WA, 98466…read more We serve communities across nine western states with more than 200 branches and thousands of fee-free ATMs. We've been helping our neighbors thrive for almost 110 years. WaFd Bank is also an SBA preferred lender. As a full service commercial bank, we offer a variety of checking and savings accounts and business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter. We are here to earn your business through straightforward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC.

Spent over an hour calling both customer service phone numbers stated on the website and following…read moreauto instructions. When selecting ANY options ...IT DOES NOT WORK - AUTO VOICE SAYS UNABLE TO DETERMINE REASON FOR THE CALL THEN END THE CALL! WHAT THE FLYING F**CK IS THIS!!. I've been a member for 10 years AND have always been able to get through to an agent.

Issues I've had with BECU over the years: despite paying all my BECU mortgages on time, finding out…read morethey WEREN'T PAYING MY HOMEOWNERS INSURANCE FOR YEARS and we only found out when we were trying to sell our home. While going through a divorce, I took my ex's name off all my accounts... but, the manager failed to follow through, so my ex was able to steal $10k from an account he'd been left able to access, despite being assured this wasn't possible. Consistently being locked out of my own accounts during large remodels (where paying the contractors and vendors was imperative) or WHILE OUT OF THE COUNTRY, leaving me without any money over weekends, even though I'd put travel alerts on the accounts. Being treated so disrespectfully while doing simple transaction, at the University Place location, other customers complained on my behalf. Multiple other issues.

I love this Bank. The tellers are personable and kind, they actually get to know you and your name,…read moreand they actually pay attention to what you need and what you want. I have done business banking with Sound Community Bank since 2013 when I founded a small Brewery in Tacoma. Sound has given me not only a lot of opportunities that would otherwise not be afforded a brand new small business such as a Capital Equipment loan at relatively favorable rates, but has also created tremendous networking opportunities with other local businesses. Our accountant for example is someone who was introduced to us by staff at Sound Community Bank, and he is a rockstar. This bank is about relationships and connections. If you want to bank just to have a place to keep your money, there are other banks that have more branches and more ubiquity. But if you want to bank and have a relationship, Sound Community Bank is completely outstanding.

When I moved to the small town of Sequim 22 years ago, my neighbor told me about Sound Bank. She…read moretold me to go in and introduce myself to the manager, and everything else would fall into place. I did that, and my neighbor was right. The manager invited me to a community event, and that was the start of my social circle in Sequim. She also set up my accounts and introduced me to the staff. When my daughter decided to move here ten years later, I gave her the same advice my neighbor had given me. She was approved for her home mortgage in no time and is still a loyal customer. In fact, many people here in Sequim have had a similar experience: a second branch has opened here. Much credit has to be given to that manager, but the new manager is cut from the same cloth. On my second visit to the bank, the teller knew my name, and so have the tellers hired more recently, and I'm by no means a big depositor; I'm just an old, retired man living on his Social Security. I will always recommend this bank over any other bank in Washington. If you happen to live in a town lucky enough to have a Sound Community Bank branch office, you should try it and see what I mean.

I have needed to use this WF branch twice, both times they failed. 1. I needed a cashiers check and…read moretheir printer was broken. 2. I needed to get my own cash out the ATM at 6:30am on a Friday and their ATM machine would not dispense the money they hold on my behalf. Seriously consider taking your business to other banks.

The service here is second to none! Wells Fargo is a big corporation with lots of options to help…read moreyou succeed financially , but this building and these people make you feel like you are a individual person. Big Bank , with small town values , they truly care ! And man does that Service Manager Angelina totally ROCK !

The UP ACU is my branch. I prefer to do my business here over anywhere else…read more Pros: The staff is amazing Location is convenient for me Customer service cares Open 6 days a week Cons: Very little parking but honestly they're never that busy I am extremely picky with whom I give my money to. That being said, I've been with America's Credit Union (ACU) since they were Ft. Lewis Credit Union. There is a reason. They always have my back. I have yet to have an issue they couldn't handle. I have multiple accounts and my loans are also through ACU. The main branch is on Ft. Lewis (JBLM) proper but they are spreading out now with branches everywhere in the immediately area including Lacey, Dupont, Spanaway, and I believe now Yelm. The one at the Wal-Mart closed but this one is so much better. They offer a wide range of options that even the call center can't help with. Sometimes you just need to see a friendly face at your neighborhood branch.

I have been with ACU for years but it has gotten worse since COVID. The lobby has not been open…read morefor what seems like a year and no plans to open it. Now my Quicken program can not download my account information since the 5th of Nov and today is the 16th! They say they are having problems with Quicken. None of my other banks are having problems. I'm looking for another CU or bank. Nothing gets fixed.

Updated review: The bank manager personally reached out to me to help resolve some of the issues I…read morewas continuing to have. She went above and beyond to correct the wrongs that had happened on our account and I'm super appreciative of that kind of customer service. The bank services are still difficult to navigate as I typically only bank online, but will continue to leave our car loan with TAPCO for ease. Original review: Not a fan. It's difficult to access my account online and I get locked out frequently and have to call to get back in. Today I took coins to deposit into my son's savings account and they wouldn't accept them unless I pre-rolled them. Makes zero sense. You are a bank. Money is what you do. They also informed me that they had updated a payment account for my car loan (I had closed an account and then debited that account, causing my closed account to overdraw. I then had to manually send a check in and they kept both payments. Really terrible service.

The tellers have always been very nice, but if you have questions don't waste your time calling. I…read morejust wanted to see if the new Fredrickson branch cashes savings bonds and I was put into an automated que behind dozen a slow moving callers. I don't understand why I couldn't get a teller direct; the times I have visited there has been no more than one person ahead of me.

I do a lot of my regular banking here. The tellers and personal bankers have always been very…read morehelpful and courteous, never too pushy yet informative. I coincidently don't come in during busy times and have never had issues with long wait times. I do wish they had a drive-up ATM for swift convenience. They also have a home loan associate on-site. This is extremely helpful if you want to talk to a live person for your home loan needs.

Every single time I've been here over the last 10+ years of service the tellers and staff have gone…read moreabove and beyond to make sure all my needs have been met and more importantly, made sure I felt okay. Highly recommend trusting this bank.

The employees are more interested in chatting about their vacations than helping customers. And…read moreI've been waiting three monfor a call back from the branch manager about a signature guarantee. The branch inside Fred Meyer on Bridgeport is worth the exyta drive - super welcoming and helpful. The first comment are About the Tacoma Mildred branch.

Came here today to exchange quarters and the woman behind the counter was incredibly snobbish and…read morerude. She provided a couple rolls since I hadn't realized I'd need them if the total was over $10. I ended up having to recount them since the total didn't match up to what I thought I initially had and this is when she became impatient. There was like one person in line in the drive thru and no one inside but she made me feel as if I was holding up all her time. As I was leaving, I thanked her for her patience and she just completely ignored me. Sorry that you had to do your job for all of 3 minutes, lady. Along with all the other horror stories about Chase, I'm sooo happy I don't actually bank here. I'll never be returning.

This is day of my personal savings and checking accts. Being frozen by this bank. Apparently…read morethere's a question about sine activity on my accounts. I understand the urgency of the bank to investigate such matters to protect my money. However, why can't their investigation take place without inconveniencing me by locking me out of accessing my own money. I bet they'll accept my social security direct deposit coming in on the 3rd of July. Or maybe not. They don't provide any status although I have inquired both personally and by phone. I want to close my accounts but they won't let me do that either. I am beyond understanding.

I walked into the BECU at Tacoma Narrows on 6th Ave and had a superb experience. I needed to close…read moremy mom's accounts after she passed away, and Linda Foreman made an incredibly difficult situation so much easier. She was kind, patient and efficient, and she created a welcoming, comfortable experience at a time when I was feeling exhausted from handling my mom's affairs. Linda also helped me set up my own accounts and walked me through BECU's services with care and clarity. She genuinely made me feel important and valued, which is rare to find these days. Linda Foreman provided exceptional service and I'm grateful for her support.