This is day of my personal savings and checking accts. Being frozen by this bank. Apparently there's a question about sine activity on my accounts. I understand the urgency of the bank to investigate such matters to protect my money. However, why can't their investigation take place without inconveniencing me by locking me out of accessing my own money. I bet they'll accept my social security direct deposit coming in on the 3rd of July. Or maybe not. They don't provide any status although I have inquired both personally and by phone. I want to close my accounts but they won't let me do that either. I am beyond understanding. read more

I walked into the BECU at Tacoma Narrows on 6th Ave and had a superb experience. I needed to close my mom's accounts after she passed away, and Linda Foreman made an incredibly difficult situation so much easier. She was kind, patient and efficient, and she created a welcoming, comfortable experience at a time when I was feeling exhausted from handling my mom's affairs. Linda also helped me set up my own accounts and walked me through BECU's services with care and clarity. She genuinely made me feel important and valued, which is rare to find these days. Linda Foreman provided exceptional service and I'm grateful for her support. read more

When Unaccountability meets Incompetence. If there was a lower rank option then 1 star BECU would receive it. I purchased a vehicle and BECU was the lender the dealership provided. I was paying cash (proceeds from accident) but BECU wouldn't let me pay online, over the phone. I was told could simply write a check at any branch. Funny thing is they don't have tellers so wouldn't accept my check. I was required to open a savings account that I'd didn't want with BECU. I did and deposited it and paid loan in full. I also filed required paperwork that day to close the account. That was Sept 2022. I never received my title and they failed to close the account leaving it open and a liability. Found out they put a manual hold and never took it off till today 2/3/2023. Now I have to wait 6 further weeks for my title and they won't close the account. Won't do over phone OR online. I am to go into a branch again and fill out same paperwork. Should I be surprised that a company affiliated with a company that can't keep the 737 from crashing can't handle financial duties either. read more

This shout out is for Christopher Wall at the University Place Branch. I had issues with two phone calls to BECU's central phones. Finally gave up and drove to my local branch at UP and met with Christopher Wall. This is my second meeting with Christopher and he is so helpful. He solved my issue completely. He is a great associate for BECU. read more

Anytime I've needed anything from a live becu employee they have been extremely helpful here. Sometimes the wait can be long, but that's hardly their fault. When you do get in front of one of their staff they are always cheerful and so helpful. It's worth the wait. I've banked with becu for over 20 years and the always been happy with the service, I'll never change credit unions. They've caught my card being compromised without me having to do anything. They've offered me great rates on auto loans and overall been extremely easy to do business with. read more

We have been mostly happy with BECU (members for over 15 years) until very recently. They just changed their online bill paying website and process, and it is now awful - basically unusable. There is no longer a "pending payments" section at all. The "archived" billers section is located at the top of the page (can't be moved) and defaults to being "open" every time I log in. This latter issue is irritating (adds extra steps), but not being able to see all of my pending payments is a deal breaker. I am writing a letter to BECU detailing the problems, but if they don't fix the bill pay site, we'll have no choice but to change banks. My other complaint is that the phone app is fussy. It only works for check deposits about 2/3 of the time. Sometimes it won't let me log in at all. Sometimes trying again a few hours later works and I am able to make the deposit. Other times I have to take the check to a BECU atm at a branch to get the deposit to go through. (Just want to add that we haven't had any problems with the people working at the "branches." We go in person for one reason or another several times a year, and the staff have been polite and competent every time.) read more

I love BECU for all of my banking needs. Will never go back to the others. Reason for the 3-star review = I just recently did a HELOC with BECU. The process was fabulous, except for one thing - they sold my info to whomever they sell to, and in one month I have had about 40 pieces of junk mail and non-stop spam phone calls. What a nice thing to do to your loyal customer. I did not see an opt-out option anywhere on the application or paperwork. I called to complain, and apparently, you have to opt out of them selling your info deep in the abyss of their website, where you would never intuitively stumbled across it. read more

My mom and I went into the Tukwila branch for a non traditional request. The customer service we received was far and above my expectations.

Do Better! I just came in to use the ATM and there is a line of 7 people! If you take away tellers and go automated, this is what you get! read more

BECU credit union - Way to go 6th Ave. BECU! Do better! This line to just use the ATM is rediculous! - Banks & Credit Unions Near Me - Tacoma, Washington

Not very happy I was trying to deposit a Check and guy had me wait for a desk instead of doing it on walk in, could've totally figured it out read more

Super friendly and helpful. Came in urgently needing a large check to a very full office after a holiday. Not ideal but they were efficient and friendly. Excellent customer service. read more

Absolutely great. Shop rates but customer service is excellent. Wells Fargo changed rules adding fees, becu has nearly no fees.

BE MINDFUL WHEN USING BECU FOR A CAR LOAN. I have banked with BECU since 2012 and I can say that I am a loyal customer until this incident happened. I have purchased a new 2023 Lexus NX350H SUV and planned with BECU to manage my car loan. To make a long story short, BECU only uses a vehicle's invoice NOT MSRP. So my car is about 55k for MSRP. The Invoice of my car is 43k. I literally found this out when the dealership called me and said that I owe at least 10k because the loan was wrong in the first place. So the Invoice to my understanding is the skeleton of the car WITHOUT ANY PACKAGES. So my car had the Luxury package which explains the 55k. And nowadays cars like Toyota and Honda are including packages into their cars like Premium, Premium plus, and Etc. Anyways, BECU said they will cover only the Kelly Blue Book value of my NEW VEHICLE and the invoice NOT THE MSRP. My brand spanking new car with only 10 miles needs a Kelly Blue Book value. Go. Figure. I literally had to drop almost 10k to pay taxes, fees, and almost the difference because BECU only does the car loan of a vehicle's INVOICE not MSRP. In my opinion that is CRIMINAL because a MSRP should be honored over an invoice because the MSRP is the recommended manufacturing price with ALL PACKAGES. The invoice is literally just the car without any packages. This seems pretty reportable if BECU fails to mention in their website and advertisements if you ask me. read more

Linda F. is GREAT! She was so friendly & warm as my fiancé & I opened our joint bank account. Linda made sure to welcome us to the neighborhood - really felt like we were being cared for! :) read more

Opening an account with BECU was one of the best choices I made this year. Personable, approachable and professional staff make a difference. The amenities and services far exceed what I have previously been accustomed to. Thanks Tuyen and David for you patience, support and expertise. It's great to have human voices/people at the other end of the phone. Thank God for choices! read more

Today I worked with Christian R. at the location on 6th Ave and it was the worst experience I've ever had at any BECU in the state. I have had an account with becu for about 30 years so my saying that, is significant. I repeatedly asked him not to do different things with my documents and he did it anyway, completely disregarding what I was saying as the consumer, when it's literally my money. He gave me inaccurate information about my accounts and encouraged me to use cash app or Zelle instead of the bank I was sitting in. He was incredibly incompetent and I actually ended up leaving to go to a different branch as the experience with him was both violating and total waste of time. Employees like him will make you consider taking your money to a different credit union, as I have today. For this reason, I wouldn't recommend this branch. read more

I've been going to this Becu for years now but have never had such a great experience before. Abraham monterrosa helped me get my credit limit raised, add another line of credit, and deposit checks. He explained to me how to raise my credit score and definitely knew what he was talking about. Definitely will be going back to him!! read more

Becu staff are wonderful. They truely try to be courteous and respectful. The institution on the other hand has obviously gotten too big. The bill pay system dropped too of my regular payments. Two out of five mind you i showed my history of years using the bill pay. The answer. Had to be user error. Lol really! They couldn't even admit the system a computer might have hiccupped. The instructed me on the proper way. To use bill pay. Hello been doing it for Years! So angery. Probably going to change banks. I dont need random late payments. read more

Negative stars. This review is for the Contact Center and chat. BECU has totally lost their member first mentality. They provide service like a bank now. It's really a shame. I've been with them for 20 Years and I've also worked there. Their leadership staff is rude, insensitive and poorly trained. If you have an issue with the service you receive, they are condescending and are quick to play victim. I was literally appalled by the service I received today- over such a minor request. Do not bank here unless you want to be treated like a piece of trash. read more

I recently got a car loan from BECU through the car dealership where I purchased my car and also became a member at that time. I had questions and concerns about my account since this was my first experience with BECU. I went into this branch on Saturday to get help with my new account and even though it was busy, Marcus took the time to make sure that all my concerns were addressed and that I understood both my car loan and my membership account. I am very pleased with the terms of my loan and the options available to me now as a BECU member, I found their customer service to be exceptional. read more

BECU suck. I've been thinking with them since 2017 they appear to be inclusive and all this other stuff but every time I have an issue they can never help me I do not appreciate the fact that I can only get $500 of my own money out of the bank I'm trying to purchase a vehicle it's over the weekend I can't get a hold to anyone I just I hate this bank they suck read more

Ok, so I completely understand the wisdom behind capping debit card spending in a single day, BUT there is seriously NO customer service/ live person/ ability to access my own money over the weekend?! It's 2019, HOW is this possible or acceptable?? I'll be closing my account ASAP. Very disappointed BECU read more

My family switched to BECU from bank of america about a year ago and has been very happy with them. Here's one reason: my 13 year old daughter made about $1.00 of interest in her b of a savings account over 3 years - literally, about 3 cents per month. She changed to BECU - and one year later she's earned almost $30 interest on the same amount of money. That's a testimonial. This branch specifically has about 3 people working on the floor and my wait for assistance has been short. When I've needed help with myriad things: a new card, a money order, etc...they are always nice and helpful. They usually hand me their card and tell me to e-mail them directly if I need further assistance. There are 3 machines here as well - so even though this is a "kiosk", you won't wait for a machine either. If you've been wondering whether to make the switch to BECU...I would highly recommend them! read more

I had to check in on a computer like I was at the DMV or (worst of all worsenesses, Comcast). That was disappointing. The lobby was crowded and there were not enough employees on duty. The computer told me my wait time would be 3 minutes. I waited 25 minutes and then left because I needed to get back to work. At that point, the computer screen in the lobby listed my wait time as 13 minutes. This was around 2:30 on a Tuesday. Not noon, not five. I should not have had so much trouble. When I called Customer Service, they encouraged me to use the mobile app, which I'm not confident is secure, and had no comment about how long the wait times at the branch were. I will be going to a Sound CU branch to see if I can get service there. More fully-staffed Tacoma branches are certainly needed. Not all BECU customers (customers, not members - I'll say member when I'm treated like one) live in Seattle. read more

I'm sitting in the lobby after a five or six screen check-in process to withdraw $40 left over from a paid off loan I had here. That's after experiencing two different 15+ minute waits to talk to a person. The first was to get a payoff amount, the second to find out how to get access to the excess I paid. Oddly, it was the same person on both calls, two weeks apart. Might explain the always long wait times. If you've ever done business with a credit union, you will be sorely disappointed with BECU. They function like a bank, not a credit union. When you walk in to a lobby that has six chairs, an electronic check-in screen, two ATMs and two teller phones, run, don't walk, run to a real credit union. In all, I spent a couple hours moving this loan to my credit union and closing this account. They apparently do not have the ability to send you a check after answering every conceivable security question on the phone (after waiting 15 minutes to find this out. I had to go to the branch, show ID AND answer more security questions. read more

Tucked away in the corner of a Safeway store and not much bigger than a broom closet, the staff at this credit union branch can help members with many services and/or issues-- or at least point you in the right direction. The one major drawback to this type of informal 'neighborhood financial center' setup is that if anyone else happens to be taking out a loan doing any other business that requires some time to complete, you could be in for a long wait (the maximum staff here is three, but it seems like there are usually only two working at a time). So far, however, every time I've been to this branch it's been a quick trip thanks to the helpful (and luckily unoccupied) staff. Regular 'banking' services, such as deposits and withdrawals, are available through the adjacent automated teller machines-- which the credit union employees can assist you with. read more

I am so glad they have the full-service ATM available (it beats waiting in line which can take a while). The times I have banked here I have had great customer service. I would recommend this credit union to anyone looking to switch from the big banks like Chase or Bank of America. read more

BECU credit union - Banks & Credit Unions Near Me - Tacoma, Washington

My husband and I have been with BECU for many years. We have multiple accounts, a credit card, an auto loan and a line of credit with them. I have never disputed a MC debit card charge before but recently made a purchase that I was very unhappy with, felt the product had been misrepresented by the business I purchased it from but they had a no returns/refunds policy. I researched and disputed the charge citing misrepresentation. BECU refunded my purchase. However, it was promptly reversed about 2 months later when the business simply produced a transaction receipt. I guess fraud doesn't count as a viable reason to dispute a charge - and although MC decided to not process a charge-back, BECU did nothing to assist. My understanding is they can choose to offer a credit back to their customers if they feel the refund is justified - even if MC doesn't. Boo BECU! read more

Grace was incredibly helpful and very kind . I was feeling very stressed about my situation and she worked diligently and found a solution to my problem . read more

I don't understand why they don't get a new ATM machine. I have had it eat my checks twice, and recently I went in and it was under repair again. This is ridiculous. Every time you deposit checks you shouldn't have to worry about whether or not your checks will be eaten. The only reason I am here is to avoid the hassle of changing banks and for the free checking. But I guess you get what you pay for. The manager here is great and the tellers are hit and miss, but at the end of the day, the area is grossly undeserved (and I can only imagine that is why some of the tellers are sometimes grumpy). One or two more branches would help everyone a great deal. read more

Staff is super helpful, patient, and go above and beyond to help. They saved my bacon when I was moving apts.

I am so happy with the service and benefits of being a member. I will never do banking with another bank....Only Credit Unions and this one is great for interest earned based on the existing balance. read more

More updates: BECU is always packed full of people trying to talk to someone but this location is totally understated. I switched 90 percent of my banking to Navy Fed years ago. It's obviously time to close my account. Updated: BECU did reach out. They will ensure more 20's are in the ATM but were unwilling or unable to talk about how there is no full service branch in the south sound which what what I am actually pissed about. I don't have a choice in bill size anymore do you know how worthless 100 dollar bills are? F-U BECU now I can attempt to break this bill which a lot of places don't accept or drive my ass to tukwilla to go to an real branch to get decent bills. BECU doesn't care about the costumers that live and work in the south sound. I hate you BECU I'm changing credit unions because of this. read more

After the review BECU reached out to me and fixed the problem. There were financial costs to me for problems but BECU did a good job in trying to make it up to me. First they reached out to me. Each person who called me then from BECU was pleasant , professional and understanding of my issues. This from a bank! I'm staying at BECU. If you have an issue reach out. Joanne in Seattle. read more

Rep not very knowledgeable. This location does not have have the same authority as locations in King and Snohomish counties. Do not waste your time and go to another shared bank with tellers. read more

First of all, the customer service people are very nice. Unfortunately that's where the nice stuff ends. My card keeps getting frozen because of fraud alerts, this has happened 2 time in the last 2 months (which is ridiculous) to resolve these issues I've had to call them 5 times because it seems like the changed that the service reps claim to be making either don't happen or don't get saved. Additionally, some of them are not very knowledgeable about there own policies to the point where I feel more knowledgeable about their polices than they are. Lastly, their cards are not very durable, so they keep breaking which is very frustrating especially as ordering a new one can be very challenging. I'm going to stick with them for now but the main thing keeping me there is the difficulty in changing banks. read more

I absolutely was lied too, wish I could give it 0 stars I went in to just set up a line of credit I already had and ended up applying for a credit card through Alex or whatever his name is it ended up not going through because of their system and it ended up dropping my 7 points on my credit score marring it with a hard inquiry I was told he could turn it into a soft inquiry and it's has not changed since I'm so dissatisfied and disappointed I would avoid this place at ALL COST THEYLL JUST LIE YOUR EAR OFF! read more

Worst customer service I have ever had. They offered NO help with an issue I had and now I'm NSF because they claimed they "couldn't" do anything. They didn't even fucking try to help. read more

I have received remarkable service here! The staff really goes the extra mile. Last time I was here, I accompanied a family member for her own banking. When we sat down with Grace, she was very knowledgeable, helpful, and did everything she could to help my family member with fraud that she was dealing with. Upon hearing about my personal situation, Grace helped me with my personal banking and I left highly satisfied. I expected nothing, and walked out with more reasons to remain a BECU member for life. I'm very grateful for such an honest, caring credit union! read more

Assisted, and it feels so good! I have had an ongoing problem with BECU feeling like a number and not a person. I made my displeasure known. The branch manager and one of the financial reps worked hard across several days to resolve the issues I had. I was treated respectfully, and really appreciate everything they did. read more