Great Service, Friendly, Safe and Convenient in The Northwest…read more Region Federal Way Washington

I've been with the Columbia Bank on 9th Ave S. in Federal Way for around 10 years. Lately I've had…read moreSO MANY ISSUES with my online banking I went in for help sorting it out. But first, in July, I asked how much a Cashier's Check would cost and was told it was free as long as I was a member. And it was. Yesterday [9/10], I was told the fee was $10, adding it has NEVER been free! !?!? Trouble is I was $4 short and I DESPERATELY needed that Check. Already frustrated with my account, I started to bawl. The Agent, ice cold and indifferent, didn't offer me any tissues and I didn't dare ask for any. Next, I explained a FEW of the issues I was having with my account, mentioning an Agent on the phone had said she found a "glitch"---her word---although she didn't offer to have IT fix it. THIS Agent said there was NO glitch. !?!? Getting up to leave I calmly mentioned I was going to switch to Key Bank. "That's fine!" she said chirpily, making ZERO effort to change my mind. Instead, figuratively speaking, she handed me my hat and told me not to let the door hit me on my way out. I was surprised it didn't...

First thing this morning while checking my BECU account (to make certain rent was paid), I happened…read moreupon a charge via my debit card for an unauthorized deduction (purchase). I immediately notified BECU and they put a stop to my card. I was instructed to go to he nearest (staffed) office in order to pick up a new card. The one snafu at this particular branch is that is not enough space in the waiting area to accommodate the "keep 6' apart rule". One gentleman was standing outside due to the crowds. Additionally, ATM machines are situated inside the same lobby, thus making for confusion. Majority of the crowd were waiting to see an agent for business, but numerous customers just wanted to utilize the cash machines. People continually asked others in line if they were waiting to use the machines. It is a fairly small area so dividing it up into ATM users vs business users would be difficult at best. The best tools for dealing with the situation are good manners & courtesy, which all provided. In my case, I got in to see an agent within fifteen (15) minutes and my old card was cancelled and I was issued a new one. Probably spent a half hour to 45-minutes total. Great service BECU, but the physical dynamics of the layout is challenging.

I stopped in the BECU Credit Union today for a car loan…read more Sharan Gakhal is the lady that helped me. She is such a pleasant to work with, made me feel very comfortable. She is very well educated in her field. I learned a lot from her.I will highly recommend her to my friends!! She finished all of the paperwork in one day. Thank you Sharan.

Spoke with Saul…read more Awesome guy took care of all my business needs, very professional, very knowledgeable and he fixed all my account problems super fast. Cheers brother.

Tellers are great. The bankers are clueless. Very annoyed that the blond banker took the customer…read morewho wanted to open an account before me even though I walked in first. Sales over service for that person. Also, maybe have someone available to announce that you need to check in with their scan code (the other customer did not check in). Not intuitive and the signage is not easily visible.

it is a bank and the people where just that bank friendly…read more did not thave a lot of answer for me since I dont have an account with them but they were willing too take my money for the bill I was paying

Exceptional customer service from Tammy Marley. She is professional and polite solving my…read moresituation with total integrity and quickly.

Ryan M was super helpful I came in so nervous and he was happy to assist me which made me feel…read morewelcomed thank you so much

I have always enjoyed my experiences there as the staff is consistently welcoming and approachable…read more They never hesitate to provide me with any necessary assistance, making every visit a delight.

Visited the Bank of America in Twin Lakes and the first thing that stood out was the cramped and…read morehectic parking lot. This is challenging especially since you can only exit one way. Inside the branch, it was neat and organized, with everything you'd expect from a standard bank. The downside was the wait time; there was just one teller helping everyone, and when someone ahead had a long transaction, the line basically stalled. It felt understaffed for the volume of customers. That said, the security guard at the entrance added a nice touch. He greeted customers and even opened the door for people coming in and out. It's those small things that help balance out the wait. Still, a second teller would've made the visit smoother. JY Review

The worst place to get a business card, I've been doing business for years and I have never had an…read moreacct closed within days of opening it! They given me the run around for my own hard earned money and little to no help! That branch and the rest of that staff should be ashamed of how fast they were to help me open one and when I needed help and came in on Monday because they closed my acct on Sunday. They made me wait for hours. The Risk department should also be ashamed of how they handled This situation. I have VM of our conversations and they kept hanging up, called me back after hours saying it was a disconnection. Just straight up worst couple of days! I opened a business acct with them on Wednesday, My direct deposit hit on Saturday and they closed my acct on Sunday. I can't access any money. Can't pull out and they're saying they'll issues me a checkers check. How incompetent of them really

This branch is on 348th and 9th in Federal Way, near 99 and Costco. It's convenient for being…read moreclose to I5 and 18 too. I generally do all of my banking online or via the phone app but had to come by to make a quick deposit. This location has a large parking lot with a large walk-up ATM. It's easy to get in and out fast.

Incredibly frustrating experience. Brought in copies of name change documents signed by a judge,…read moremarriage certificate, and Real ID, but none were accepted because they wanted to see physically stamped copies of the license and certificate-- it is impossible to accept that a married woman changed her name. 6 months prior, we used digital copies without issue. What changed-- they could not say and did not care to. Was directed not to use Wells Fargo's services and instead go to a website where we would not need to use any official documentation. Duly noted, I guess. The manager there said she didn't know why Wells Fargo needed all of this but was happy to send us elsewhere. All this over a $50 bond purchased AT Wells Fargo.

I stopped by the BECU on Pacific Highway South in Federal Way on Friday 8 March 2024 looking to…read moremake a deposit with an envelop and deposit slip I had already filled out. Specially, I was looking for an overnight deposit drop-off since there was not a rush on the deposit. Upon arrival, the external ATMs were busy and I found parking in the shared lot. Entering the building I looked around and did not find an overnight drop-off. I asked a worker in the entryway if they had one and she said this branch did not have one, though there was another location in Federal Way with one. I ended up making the drop-off at a location closer to the house, though I appreciated the directness of the worker in our interaction(s).

Great rates on loans and credit cards super friendly stash locations are everywhere. Why not bank…read morehere is the real question. Check out a branch and stop by one today. You will be truly impressed. I was.

Ai Kim mendoza did a fantastic job handelng my questions, comments and concerns. She helped me open…read morea business account and update a different business account. Also handled my objections very well. I will be using her again as she left a very professional impression with me. I highly recommend her and this branch.

This location has terrible customer service if you are a merchant. They will refuse basic merchant…read moreservice like bundling your your bills that you get for change, or flat out refusing to get you change. They will pick and choose what policies they want to follow. There are some nice tellers they have employed but by far Lisa provides the worst customer service. It's to the point where I'm in the process of convincing my company to bank elsewhere where they treat merchants like customers!