I stopped by the BECU on Pacific Highway South in Federal Way on Friday 8 March 2024 looking to make a deposit with an envelop and deposit slip I had already filled out. Specially, I was looking for an overnight deposit drop-off since there was not a rush on the deposit. Upon arrival, the external ATMs were busy and I found parking in the shared lot. Entering the building I looked around and did not find an overnight drop-off. I asked a worker in the entryway if they had one and she said this branch did not have one, though there was another location in Federal Way with one. I ended up making the drop-off at a location closer to the house, though I appreciated the directness of the worker in our interaction(s). read more

BECU credit union - Front of the building, Friday 8 March 2024. - Banks & Credit Unions Near Me - Federal Way, Washington

Great rates on loans and credit cards super friendly stash locations are everywhere. Why not bank here is the real question. Check out a branch and stop by one today. You will be truly impressed. I was. read more

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No help with increase my daily limit to enable my rent payments on auto pay. Have to logon and once a month to increase the limit manually for 7 days and make my rent payment at that time. So much for easy electronic banking. read more

Won't answer there phone even tho there website says there open I've been calling each day and it keeps saying your closed idk if you guys do this on purpose because you always answer after I'm late and I have to pay a fee witch is ridiculously because it's your fault won't recommend this bank at all they just steal your money. read more

I stopped at the Federal Way BECU Credit Union for a car loan. The employees, name is SHARAN GAKHAL, she was a pleasant to work with, very well educated in her field. She helped me so much with, the loan and I learned a lot. Very patient with me. Sharan finished the loan in one visit. I will highly recommend her to my friends! Thank you so much for your help. read more

After being in business 10 years, they refuse to help me out just a little bit. I am so sad that I have to move everything over to Chase Bank or Navy Federal but yes, it doesn't make sense. How can somebody be in a relationship for 10 years and don't even get no assistance make it make sense BECU it's not fair Please have somebody call me back read more

BECU credit union - And I have to explain all this to my son that just turned 18 that he thought he was gonna be doing business with them, - Banks & Credit Unions Near Me - Federal Way, Washington

Had occasion to get help from BECU and the agent helping me was Desmond Martin. He is to be commended on his professionalism and personable help. He took the time to help me with someone unknown to me hacking my account. Together, we were able to fix many issues and he initiated an investigation into the matter. Thanks Desmond for your kindness and help. You are a definite asset to the BECU organization. read more

Please beware! I am the beneficiary on my Fathers BECU accounts and from the time I made them aware of his passing they have only added to my grief and made dealing with his estate so much harder. The first person I saw made me feel like a hostage while telling me I was not a beneficiary. I went home and found the paperwork and asked for a different representative. The process took weeks and they got it wrong. He passed in July and here it is November with no resolution. Please think long and hard it you should do business with BECU. If you decide you to work with them, please keep meticulous records and ask for copies of everything. You will need them. read more

Whoever the lady is that monitors the kiosk when you first walk in she is extremely rude! Assumed I didn't check in and felt the need to keep repeating it when I told her I did check in like SHE told me to when I first walked in. She goes on to say " you need to check in, you don't just walk in and sit down that's how you get skipped" super unnecessary. The gentleman who did help me was extremely nice. Will not be returning to this location again! read more

I am never one to write reviews usually but I came in this morning having some questions because of a car loan of my recently stolen car and had a great experience. There wasn't much they could do at the time but they were so wonderful helping me through any questions I had. I can't remember her name but her and her trainee had so much knowledge between the two of them and for a 20 year old with little experience with these kinds of financial situations, it was extremely helpful talking to someone who knew what they were doing. Not to mention super personable and made me laugh lol. I will absolutely come back and finance my next car with them :) And that trainee, having experience as a car salesman will be a great asset to the team. read more

Closest BECU near my home this location has nice and helpful staff. I appreciate what this bank does way better then BOA hands down. 3 ATMs in this location 2 inside and 1 outside. read more

BECU credit union - Banks & Credit Unions Near Me - Federal Way, Washington

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Worst customer service with Kellie H. We came in to close our accounts, as we no longer live in WA. She was very rude and slow! I don't mind that it is a process closing accounts, but at least say something! Anything! How can you work in customer service and not even be a little bit personable. She just stared at her computer, pushing buttons, not walking us through what she was doing or telling us she was almost done... I had to ask her after 45 minutes of silence "Are we almost done here?" And she says no. I'm like "okay, any idea how much longer?" She says "15-20 minutes". Needless to say, I'm glad we will never have to come back here. 10 years ago BECU was great! The customer service has gone down hill over the years. read more

This branch is the worst ever. I have been a member for literally over 50 years and the service here was appalling. BECU SHAME ON YOU!!!

BECU is a credit union for children. Adults need not bother. They constantly block your card due to randomly selected "security concerns". You cannot manage anything on their clunky and dated website. This is definitely NOT the place for any sort of business account, despite the fact that they have a so-called Business Services Team. This team evidently exists to devise extra fees and ignore any requests for actual help. I wanted an increase in my CC limit to purchase additional inventory for my business. I completed their EXHAUSTING application (7 pages) and was told I needed to fill out another complete application without my SS number (EIN Number instead). The BECU idiots were unable to simply modify the existing application and re-send for my signature. Nope, it is beyond the capability of these fools to simply EDIT a pdf. I finally needed to get a regional manager involved- for a simple credit increase. BTW, I have an 829 FICO score. WTF? Even if all you need are checking account services, BECU is a total failure. Need a replacement debit card? Expect the first 7 day wait to end in no card being mailed. Need walk-in teller services? Forget that, unless you enjoy signing in to a kiosk and waiting around a crowded reception area. Want to download your transactions for the last 4 months? Forget it- their website does not allow simple Excel imports. I am now on the search for a credit union designed for adults and the year 2020. Piss off, BECU! read more

BECU credit union - Banks & Credit Unions Near Me - Federal Way, Washington

Have to say, I was not expecting the sensational service and assistance I received from Rebecca this morning. She was so knowledgeable, professional, warm, helpful and personable. I had no idea there were so many programs that could lighten my stress, solving not only the problems I presented, but those that could potentially arise. I am so grateful! read more

Hey BECU thank you for your outstanding work . I went in yesterday to make my wife and baby an account . The service was really great to Hugo one of the Staff was amazing he help us with what we needed done and even went beyond donating a lot baby toys and clothes BECU y'all the best read more

Don't go here for quick banking services. Every time I've gone, I end up leaving after waiting 15-30 minutes. They need to hire more customer facing employees or figure out a better structure for getting people in and out quicker. I needed a new debit card. Was 3rd in line. Waited 20 minutes then went to cancel my spot. Girl at front desk told me to wait that there was only two in front of me. Based on history that would mean an additional 40 minutes of waiting. Lol. Nope. I'll take care of my banking needs at the Bellevue location. It seems like this Fed Way location gets shafted on resources because of the area it's in; customers are more accepting of low service levels because of status ($$$). BECU-please address issues at this location. read more

Good branch but be aware of the this lady who is a teller she deals with a customer then after she pretends to be on a call to waste time. Instead of actually helping there's ;20 people here and she is on a fake phone call instead of helping people out . read more

Let me tell you about the BECU branch at 31411 Pacific Hwy. So. in Federal Way. We have banked there for years and lately we have increased visits for assorted reasons and been so pleased to have met the nicest, most knowledgeable banker/representative for BECU. His name is Sun Taing, in my 73 years dealing with people, he is the best because of his personality and he really cares about customers. Wish we could give him 10 stars ! Give him a visit today! read more

Excellent costumer service with absolutely unacceptable wait times. I had to wait over an hour and a half to simply have a document notarized. This is not okay. This branch needs to address the wait times in order to be a helpful location. read more

Went to this credit union to get a loan for a car I wanted to purchase for my wife as Christmas/ 5 year anniversary of us meeting. walked in to the branch/ location (no one was there to Greet people) first time being in any of this institutions or bank in state of Washington. I saw a monitor in the front so I figured I have to kind of get a number or it will print out a receipt that will put me in their waiting list/queue so I wait roughly around 25 minutes and 5 6 people were ahead of me. my wife with her being Persian she asks do bankers in states go to work with sweat pants? I respond I dont think so may be in this state they do but in California people were business attire as far as I remember but it could be California is full of migrants so I would think they brought there manners and prestige with them. Any how I get called by Andrew and I fill out the application and after review he said we need the social security card for your wife sense it was issued after 2011 and she is more then 5 years old so it is required for you to bring the hard copy here I told him we will be right back shook his hand and went home. I come back in about 45 minutes after going I go to the bank I thought I would just give the SS card to the guy and we were done but the guy looked at me in the face didnt say anything so I figured he wants me to take another number/turn so I took that I waited 45 minutes another lady which was sitting in the back in front of the team lead called my name. I gave her the application number that I was given and told her that I waited 45 minutes to give you a simple card that guy saw me here why didnt he just come and get it. She is like he was with a client ok on once he was done or he can tell the guy hold on grab my SS card do what he has to do which was scan and attach and tell me he will call me back by blah blah time, any how the lady took the card and said it has been attached to the file and I should hear back by Noon tomorrow so I thank her and we go out. So the next day come noon passes and the next day comes so it was end of the day for me 2:00 PM I go to the bank and ask the lady in the front (she looked Eurasian to me) for the branch manager she said we dont have anyone present thats the branch manager. So I asked for who was in charge she said I would have our team lead call you over, so I get connected to Steve Rydgren which I would say was the only professional person that I saw in this institution. Steve handled the situation in very professional manner and took notes of everything that I had issues/ concerns with and one by one and not a single thing was missed. I told him the whole scenerio I had in the previous visits and the way I as a customer was handled So he asked for an ID card and my SS and pulled up the file and he said there is a mortgage on your credit and I said its a rental how much you get for it xx amount so he noted that but NO ONE had called me to inquire or find out anything about my application from there branch or there corporate and we waited for review and then they come back that they want income verification and then they ask for tax docs and then they ask for more docs and for GOD SAKE I turned in tax docs for 3 years this was more difficult then getting a mortgage. Any how eventually I got an approval Letter. This process took roughly around 3 hours and Steve was extremely patient, was able to hold conversations very well and acted as professionally as possible which I really do appreciate his work and effort he put on my Application. The whole reason this institution is getting 2 stars is Steve if it was for other things I would have gave them 0 stars. If you are getting a loan expect lengthy process usually credit union are easier to get a loan then a bank but not this one. this bank should have tellers cause not everyone requires assistance so the line wont become lengthy if tellers are in place, they need someone to greet people and just be mobile in helping customers that walk in this might help them get more customers and happier clientele which would bump up there reputations and ratings. read more

This is my first Yelp review. I've been with BECU for almost 4 years now and no issues. Any BECU I go into has been amazing. But working with Andrew has been great! Very helpful, resourceful and overall amazing! read more

BECU Federal Way has great personalized customer care. I was introduced to the branch by my husband, the employees serve diligently,are dedicated and ensure the client's satisfaction is met.Mr. Hugo Masqueda handled my queries well and we will be glad to introduce more friends to the branch as it is highly recommendable. Thank you for all your support am glad to be a member of BECU Federal Way. read more

My experience with BECU federal way branch is marvelous.A staff named Hugo has been serving me excellently,he made me introduce my wife to move her main account to the branch.We live in Auburn but we enjoy our services at Becu Federal way branch than any otherWhen my first loan application was declined Hugo advised me on how to improve my credit history(score) which led to my car loan approval with BECU.Indeed,the car really helps me in my daily operations.Bravo Mr.Hugo,bravo BECU team. read more

Applied for my first credit card here! I didn't just get signed up though. Hugo informed me on what the best card was for someone with no credit. I felt informed leaving! Turns out I was intrested in the wrong card, but Hugo compared the one I needed with the one I wanted, and other similar cards. I am confident with the card I got because of the high quality service I was provided! read more

I was referred to BECU by a family member to refinance an Auto Loan I had with another bank. Hugo Mosqueda came up to me and was extremely friendly. He helped me with the refinance process for our auto loan, and was explaining all the perks of being a BECU member. I've never been to a BECU before, as I do usually bank with Chase. I opened a checking/saving account on the same day because of all the things that Hugo told me about! After getting a great interest rate on our Auto loan, Hugo also told me about the other wonderful things BECU has to offer. My wife and I were truly impressed with how smooth everything went, that we are considering switching all of our banking needs to BECU in the near future. I would definitely recommend anyone and everyone to Hugo! read more

Yesterday April 24 and Today April 25 I went in for a personal loan. The first day a lady help me recommend a loan that fits my needs. Came back the next day and decided to continue with the loan. A nice gentleman name Hugo. Help me with finishing my loan, sign me up with account to become a member and also refinance my car. Hugo was very patient and very helpful with auto loan and debt loan. Thank you BECU for serving great customer service PLUS ON A GOOD NOTE: I saved over $3000 in interest on my auto loan with BECU. Thanks Hugo read more

I was referred by a coworker who was helped at this branch by Hugo and mentioned how helpful he was so I decided to come to BECU and apply for membership. Not only did I get great new accounts, I was able to get a great deal on a auto loan and also applied for a visa and line of credit. This is my first experience with a credit union and I will be moving all my banking to becu and also apply for a home refinance with them. Why can't more financial institutions treat their members like becu ? read more

Came in just to get a new card and met with Hugo - in our conversation he had mentioned an auto-refinance for me - now usually I dont pay attention as i generally assume its a sales pitch but he made me feel very confident i could save a lot of money through BECU - we did some investigating and before i knew it , I had reduced my interest % by almost HALF and saved a ton of money overall - great service, great times, great people - not something I have ever said about a banking institution before - thanks Hugo!! read more

Came in today to open up new account. Hugo was my rep. Was greeted in a friendly, professional matter. Great attitude. Easy to set up new account. Great experience. Hugo did great! I about never give 5 stars , thus the reason for the 4 stars.. Thanks Hugo! Go Huskies! read more

I purchased a car two weeks ago, and received an interest rate of 8.1%, went to BECU and they cut my rate in half!!! I'm a member, and they have never disappointed me. Hugo was excellent in explaining exactly what I was getting, and working to give me the lowest interest rate possible. If you stop by ask for Hugo! read more

I walked into this location completely unscheduled looking to get my auto loan refinanced. Not even 5 minutes after walking in Steve was able to assist me. He walked me to his back office and we discussed the details of my current loan and what I was aiming for. An hour or so later he was able to get me approved for a refinance that had cut my interest rate in half! Im now saving about $180 a month thanks to Steve. Ill end up saving $10,000 over the life of the loan. Im glad I decided to come to this location. I recommend anyone looking for a loan to check this place out, you could potentially save a lot of money. read more

Came into BECU to talk about a car loan and opening up an account through you guys and I gotta say it was super easy and I've never felt this welcomed at a bank in my life! Also Hugo is a wonderful consultant!! He took a lot of his time trying to help me get approved for a car loan and I was! He was very helpful to me, so glad I am now banking through BECU! You guys are the best!! read more

When in on a Monday afternoon, there were about 9 people waiting to be helped. I tried to ask one of the tellers if I needed to sign in because all I needed was to reset my pin on my debt card. They completely ignored me and didn't even ask if I needed any help. I'll never be back to this location. read more

Been with BECU over 10 years and there good, never complained until now. There is always a LONG LINE, ATMs are down? (Why not sure!) and lastly it's always not cleaned in their branch and ATM areas. Quality is important, wish they can be more on it with service and being more convenient! Disappointed! read more

Opened a Savings Account here! Fast, Friendly and Great Customer Service!! I think I will like it here. Explained the whole process how to transfer money to new savings account. Easy Breezy, Quick and Easy! read more

Hugo helped my daughter and I with a difficult auto loan, he was very patient and helpful and did an awesome job! His customer service was above and beyond. read more

So it's not bad enough that my husband died. BECU received a cashier's check to pay off the loan and because they said it came from a 3rd party(my son bought it from me and financed it through Columbia bank) they weren't able to pay off the loan and needed the members authorization. I only know they needed this because instead of calling me they mailed a bunch of forms to my house. When I called they said they received the check on the 28th of Sept. But needed an authorization form to pay off the loan. So I went to Columbia bank and signed an "authorization form" and had them fax it over on 10/5 I'll never forget the date because it was the morning of my husband's funeral. On Monday I also faxed over the paperwork and my husband's death certificate. You would have thought that would have been sufficient but NO on the following Thursday I called because I got a statement dated the 10th saying that there was still a balance. Now they have had the cashier's check since the 28th of September and even after calling and even after faxing the requested forms AND the death certificate they still had not taken care of closing the account. So I called again and this time they said the check didnt have the car's VIN # SO after some choice words and letting them know I wasn't hanging up until they fixed this they said they would pay off the loan. Now the way we made payments on our vehicle was by depositing the amount into a savings and at the time of payoff we had 23.40 in the savings. So do you think I received a check for that amoun?? The answer is a resounding NO, in fact I and my dead husband, received a letter today telling us that we are 1.60 overdrawn and that we should bring our account to a positive balance. So guess what I get to do Monday???? The morale of the story #BECUSUCKS PLEASE SHARE THIS WITH EVERYONE AND ANYONE read more

Best Financial Institution around. Great, friendly service with no fee accounts as well. My wife and i have been through most major banks and even one other credit union - each of them were either expensive to maintain, had poor customer service, or werent in very convenient locations. Definitly give this CU a try if you are on the hunt as well. read more

When I've been helped inside the service really was good, there was just a HUGE wait; there is usually a HUGE line at the 2 ATM's in the front. So if you're in a hurry you may be out of luck. read more